Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10349461August 15, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
HELLO, I AM COMPLAINING ABOUT A PROBLEM WITH MY 2002 FOR EXPLORER. ME AND MY FAMILY WERE DRIVING AND GETTING READY TO MERGE ONTO THE HIGHWAY AND SUDDENLY THE CAR JERKED AND THE OVERDRIVE LIGHT STARTED BLINKING. THEN THE RPM'S WENT UP TO ABOUT 5000. I THEN HAD TO RUN OFF THE ROAD TO AVOID A SEMI RUNNING US OVER. I HAVE 5 CHILDREN AND WE WERE LUCKY. I DON'T WANT THIS TO HAPPEN TO OTHER FAMILIES. THIS NEEDS TO BE A RECALL! THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349369August 14, 2010
STRUCTURE:BODY
2002 EXPLORER'S PANEL ON THE BACK GATE BETWEEN THE WINDOW AND THE BOTTOM HALF OF THE GATE IS CRACKED IN TWO DIFFERENT SPOTS. I AM AFRAID THAT THIS WILL COME OFF AND CAUSE A TRAFFIC CRASH OR WORSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349308August 14, 2010
SUSPENSION:REAR
LEFT REAR "PERMANENTLY SEALED" WHEEL BEARING FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349360August 14, 2010
ELECTRICAL SYSTEM
MY 2002 FORD EXPLORER LXT, THE DOOR AJAR LIGHT STAYS ON AND THE DOME LIGHT WILL STAY ON. EVERY ONCE AND A WHILE THE ALARM WILL SOUND FOR NO REASON. THIS IS A SAFETY CONCERN CAUSE WHILE DRIVING AT NIGHT AND HAVING THE DOME LIGHT TURN ON HINDERS YOUR VISION AND COULD CAUSE A TRAFFIC CRASH. HAVING THE LIGHT STAY ON AFTER YOU GET OUT ALSO DRAINS THE BATTERY AND CAUSES PROBLEMS WHEN YOU GO TO START IT UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348633August 11, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION, EQUIPMENT, VEHICLE SPEED CONTROL
MAJOR TRANSMISSION PROBLEMS AT 106K MILES ON MY FORD EXPLORER XLT 4.0L. THIS WAS NOT DUE TO POOR MAINTENANCE OR UP KEEP! SHIFTING INTO NEUTRAL GOING 75 MILES AN HR DOWN THE FREEWAY, SHIFTING OUT OF PLACE, ROUGH, SCARY SHIFTS, SHIMMING FROM THE TRANSMISSION JUMPING ALLOVER THE PLACE IS JUST THE BEGINNING. AFTER 5 TRIPS TO THE MECHANIC, FIRST I DID WIRES, THEN PLUGS, THEN UPDATED COMPUTER, FULL TRANNY FLUSH AND FINALLY HAD TO REBUILT THE TRANSMISSION DUE TO THE SOLENOIDS IN THE TRANSMISSION BEING DEFECTIVE AND FAULTY PER A FORD SERVICE MANAGER IN OWATONNA, MN. THE SERVICE MANAGER INFORMED ME THAT FORD WAS LOOKING AT MAKING IT A RECALL, BUT IT WASN'T THE TOP OF THEIR PRIORITY LIST AND MAYBE THEY WOULD EVENTUALLY GET TO IT! HE HAS SEEN MANY OF THESE TRUCKS IN THE SHOP WITH THEIR "BUSY" TRANSMISSIONS, AND THE SAME ISSUES! THIS WAS THE ISSUE ALL ALONG..AFTER ALL OF THE SERVICE APPTS, AND MONEY SPENT NOTHING WAS RESOLVED, UNTIL THE TRANSMISSION WAS REBUILT! $4K LATER JUST FOR THE TRANNY REPAIR! FOR THEIR FAULTY DEFECTIVE TRANSMISSION SOLENOIDS! AS IF THE TRUCK DIDN'T ALREADY COST ENOUGH! AND THE TROUBLESHOOTING "BANDAIDS" (WHICH BETWEEN THE TRANNY, DIAGNOSTICS, LABOR ETC TOTAL WELL OVER $5500!!) I CONTACTED FORD AFTER DIRECTED TO DUE SO MY (THEIR) TECHNICIAN AND EMPLOYEE OF 25 YRS. I READ ALL THE POSTS OF DUPLICATE COMPLAINTS (I SEE THERE ARE SEVERAL OTHER CONSUMERS IN MY SITUATION!), TO INFORM THEM OF THE MONEY I'VE LOST, TIME INCURRED INTO THIS HEADACHE, AND ALL THE DAYS I WENT WITHOUT A VEHICLE FOR MY FAMILY THAT I HAD NOTHING TO DO WITH IT WAS THEIR EQUIPMENT! THAT IT WAS THEIR FAULT! CURIOUS ABOUT WHAT THEIR COMPENSATION WAS, IF ANY, GOING TO BE. OR WHAT THEY PLANNED ON DOING ABOUT IT! AND AFTER SEVERAL SERVICE APPT, $5500 LOSS AND NUMEROUS COMPLAINTS THAT FORD IS AWARE OF THE REP STATED BASICALLY SAID OH WELL! ITS UR PROBLEM NOT OURS!!! LOL! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348906August 11, 2010
POWER TRAIN, STEERING
I HAVE A 2002 FORD EXPLORER AND THIS MORNING I WAS GOING AT WORK WHEN THE GEAR SHIFT ARM BROKE OFF IN MY HAND. I HAD TO CALL MY WIFE FOR GO AT WORK AND I WAS UNABLE TO REMOVE MY KEYS FROM THE IGNITION. MY CAR IS COMPLETELY UN-DRIVABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348410August 10, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
ORIGINAL OWNER OF A 2002 FORD EXPLORER XLT. TRANSMISSION IS NOT SHIFTING PROPERLY. O/D LIGHT IS CONSTANTLY BLINKING ON THE DASHBOARD. NEVER TOWED ANYTHING AND HAD THE TRANSMISSION SERVICED. VERY DISAPPOINTING COMING FROM A LOYAL FORD FAN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348473August 10, 2010
VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING WITH THE CRUISE CONTROL ENGAGED AT APPROXIMATELY 70 MPH PRESSURE WAS APPLIED TO THE BRAKE PEDAL AND THE VEHICLE SURGED FORWARD UNTIL REPEATED PRESSURE WAS APPLIED TO THAT PEDAL. A POP NOISE WAS ALSO HEARD COMING FROM THE PASSENGER SIDE FIREWALL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE HE WAS INFORMED THERE WAS A WIRE MALFUNCTION WITHIN THE BRAKE PEDAL SWITCH. THE AUTHORIZED DEALER WAS IN THE PROCESS OF INSTALLING A NEW BRAKE PEDAL SWITCH. THE FAILURE AND CURRENT MILEAGES WERE 73,000. UPDATED 10/21/10. *LJ UPDATED 10/25/10
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348335August 9, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10347879August 7, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD EXPLORER, TRANSMISSION TOTAL FAIL WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10347794August 6, 2010
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS, LATCHES/LOCKS/LINKAGES
I OWN A 2002 FORD EXPLORER SPORT AND REAR GLASS HINGE FRACTURED/BROKE AND CAUSED GLASS TO FALL ON ONE SIDE AND HURT DAUGHTERS WRIST. TOOK TO LOCAL FORD DEALERSHIP AND THEY SAID NO RECALL AND IT WOULD COST $300-$400 TO FIX AND THEN HYDRAULICS PROBABLY WOULD NOT WORK AND GLASS COULD BREAK INCREASING THE COST TO $700 - $800 OR MORE. I SEARCHED AND FOUND NUMEROUS COMPLAINTS ON WEB. I CONTACTED FORD BY PHONE AND WAS TOLD NO RECALL SO TO HAVE FIXED AND KEEP RECEIPT IN CASE THERE WAS A RECALL. THEY SAID NOTHING THEY COULD DO BECAUSE NO RECALL. NO CONCERN FOR SAFETY WAS SHOWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10347569August 5, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING, VISIBILITY, AIR BAGS
LONG LIST OF REPAIRS MADE THIS SUMMER INCLUDING COMPUTER, AIRBAG SENSORS, A/C WHOLE SYSTEM, MAIN WINDOW CONTROLS AND NOW MY TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346794August 2, 2010
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THE HINGES ON THE REAR LIFT GATE FRACTURED IN HALF AND THE WINDOW GLASS FELL AND WAS HANGING FROM THE REAR OF THE VEHICLE. THE CONTACT TIED DOWN THE GLASS TO PREVENT IT FROM FALLING AND SHATTERING. THE CONTACT WAS ADVISED BY THE DEALER THAT HIS VIN WAS NOT INCLUDED WITH NHTSA CAMPAIGN ID NUMBER: 04V442000 (STRUCTURE: BODY: HATCHBACK/LIFT GATE: HINGE AND ATTACHMENTS). THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 119,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346323July 30, 2010
POWER TRAIN:DRIVELINE
NOISE FROM REAR WHEEL HUB BEARINGS. FORD TSB 05-25-8. I HAVE ONLY 35,000 ON THIS VEHICLE AND AM CONCERNED THAT IF THERE IS A BEARING FAILURE ON A REAR WHEEL HUB YOU COULD LOSE CONTROL OF THE VEHICLE. I FEEL THAT FORD SHOULD BE RESPONSIBLE TO CORRECT THIS DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346070July 29, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD EXPLORER O/D LIGHT STARTED FLASHING, TRANSMISSION IS SLIPPING, CLUNKING AND SEEMS LIKE IT WON'T LAST MUCH LONGER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345938July 28, 2010
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT WAS ROTATING HIS TIRES WHEN HE NOTICED THAT THE REAR PASSENGER COIL SPRINGS HAD FRACTURED. THE CONTACT REPLACED THE COIL SPRING. ONE YEAR LATER WHILE HAVING THE VEHICLE INSPECTED BY AN INDEPENDENT MECHANIC, THE MECHANIC ADVISED THAT THE REAR DRIVER AND FRONT PASSENGERS SIDE COIL SPRINGS WERE ALSO FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 139,994.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345734July 27, 2010
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2002 FORD EXPLORER XLT. THE CONTACT WAS DRIVING WITH THE CRUISE CONTROL SET TO 70 MPH WHEN THE VEHICLE ABNORMALLY BEGAN TO ACCELERATE OVER 80 MPH. THE CONTACT THEN DEPRESSED THE BRAKES TO DISENGAGE THE CRUISE CONTROL YET THE VEHICLE CONTINUED TO ACCELERATE. THE CONTACT THEN DROVE TO THE SHOULDER AND SHUT THE ENGINE OFF. WHEN RESTARTING, THERE WAS AN ABNORMAL INCREASE IN ENGINE RPMS FROM 5,000 TO 6,000. THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE BUT RECOMMENDED REPLACING ALL COMPONENTS OF THE CRUISE CONTROL MECHANISM. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 8,000 AND THE CURRENT MILEAGE WAS 8,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345354July 26, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
DURING NORMAL DRIVING CONDITIONS, "SERVICE ENGINE SOON" LIGHT TURNS ON, FOLLOWED BY "O/D OFF" LIGHT FLASHING, FOLLOWED BY ERRATIC SHIFTING BY AUTOMATIC TRANSMISSION. HAPPENS AT LEAST ONCE PER WEEK, RESETS AFTER ENGINE IS TURNED OFF AND RESTS FOR A SHORT PERIOD OF TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345367July 26, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2ND GEAR OUT OF TRANSMISSION. IT OCCURS EVERYTIME YOU DRIVE IT. THE OD LIGHT BLINKS AND THE ENGINE LIGHT COMES ON AS A RESULT. THE TRANSMISSION HAS TO BE REPLACED, THE OLD TRANSMISSION IS AVAILABLE AT THIS TIME, BUT WON'T BE FOR LONG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345153July 25, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 02 FORD EXPLORER DRIVING ON THE ROAD WHEN THE OD LIGHT FLASHING LOST POWER IT HARD TO SHIFT IN GEAR AM NOT THE ONLY 1 WIT THIS PROBLEM THERE THOUSAND OF FORD OWNER WIT THIS SAME PROBLEM WHY CANT U GUYS MAKE FORD RECALL THIS PROBLEM TOYOTA MAKE THEY RECALL THEY MANUP TO THEIR PROBLEM WHY CANT FORD DO THAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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