Ford Explorer Complaints (2025)

95 consumer complaints on file.

#11684602September 2, 2025
POWER TRAIN
Automatic Return To Park safety feature failed to stop vehicle from forward rolling causing vehicle to crash into open garage. The drivers door hit side of garage frame, closing onto my left leg causing calf muscle pain and bruising.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11684422September 2, 2025
ELECTRICAL SYSTEM
The contact owns a 2025 Ford Explorer. The contact stated that while driving at undisclosed speeds on several occasions with the cruise control activated, the vehicle inadvertently accelerated to 70 MPH. The contact stated that the unintended acceleration had occurred on Highway 70, even though the Speed Limit was 25 MPH. The contact stated that the incorrect Speed Limit was displayed on the instrument cluster. The contact became afraid of driving the vehicle because the failure could be potentially harmful. The vehicle was taken to a dealer; however, the failure was not duplicated. The manufacturer was not notified of the failure. The failure mileage was approximately 25.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683816August 29, 2025
SERVICE BRAKES, STEERING
On October 24, 2024, my 2025 Ford Explorer ST experienced a sudden steering column lock and complete loss of braking while I was driving, leading to a crash and injuries. The vehicle had approximately 800 miles and was a warranty replacement provided weeks earlier. Prior to delivery, the dealer referenced a Quality Assurance hold of about two months on this vehicle, which was not disclosed to me in any detail. The simultaneous loss of steering and brakes suggests a potential common cause safety defect that may affect other 2025 Explorer ST vehicles. My insurer State Farm is currently conducting a Cause and Origin inspection. I request NHTSA review for a potential defect trend.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11679493August 9, 2025
ELECTRICAL SYSTEM, AIR BAGS, POWER TRAIN
VIN: [XXX] Recall data refreshed on Aug 09,2025 0 Unrepaired Recalls associated with this VIN for 2025 Police Interceptor - Utility While the 2025 Ford Explorer is recalled,this model for 2025 Police Interceptor - Utility has additional incomplete issues to be reported by NHTSA. As officers on duty should turn these models in to the nearest Ford dealer for competition of the following: 2025 Police Interceptor - Utility Safety Recalls* Missing o-ring supporting disc on bosch fuel injectors Recall incomplete Accessory protocol interface module software update - loss of rear-view camera image Recall incomplete Missing dashboard air bag warning label Recall incomplete Transmission cross member bolt torque Recall incomplete Powertrain control module pcm reprogram Recall incomplete Front subframe bolt torque check Recall incomplete Front brake caliper bolt inspection Recall incomplete Unrequested second-row seat movement Recall incomplete Transmission main control valve body replacement Recall incomplete Connecting rod inspection Recall incomplete This RECALL is a IMMEDIATE Report for any on duty peace officer assigned to these vehicles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679479August 9, 2025
ELECTRICAL SYSTEM, AIR BAGS, POWER TRAIN
As ZERO Recall data refreshed on Aug 09,2025 shows Unrepaired Recalls associated with 2025 Explorer. Please BROADCAST...THE FOLLOWING.. 2025 Explorer Safety Recalls* Missing o-ring supporting disc on bosch fuel injectors Recall incomplete Accessory protocol interface module software update - loss of rear-view camera image Recall incomplete Missing dashboard air bag warning label Recall incomplete Transmission cross member bolt torque Recall incomplete Powertrain control module pcm reprogram Recall incomplete Front subframe bolt torque check Recall incomplete Front brake caliper bolt inspection Recall incomplete Unrequested second-row seat movement Recall incomplete Transmission main control valve body replacement Recall incomplete Connecting rod inspection Recall incomplete While the investor is being held up by the DEPARTMENT OF THE TREASURY, he is awaiting in Ogden, UT for the release of funding to help fix this list of reported RECALL and alerts. By providing engineers with the held and pending release of notes/bills being paused without explanation by the INTERNAL REVENUE SERVICE. As the close of stock options supports the claim for legitimate use and collect my MECCA EXPRESS INC TR, as trustee for collecting funding for these issues. Please BROADCAST..... and advise owners of this vehicle type to stop driving them ASAP as Powertrain control module pcm reprogram, and Missing o-ring supporting disc on bosch fuel injectors. May cause engine failure at HIGH MPH during high RPM on highway and road ways. Potential stall is possible, PLEASE REPORT ASAP. For safety international!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678643August 5, 2025
UNKNOWN OR OTHER
Instrument panel and center dash monitor: Multiple times, one and/or both have had a blacked out screen during power up and after engine start. The screens never come on or they go dark after powering up the vehicle. Safety concerns: This limits the HVAC system control during hot summer months in TX. The back up camera is not available. Navigation is lost. The Explorer is at the dealer now undergoing diagnostic testing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677512July 31, 2025
STRUCTURE, VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
The contact owns a 2025 Ford Explorer. The contact stated while driving 65 MPH, there was an abnormal windy sound coming from the driver's side-view mirror. The vehicle was taken to two different dealers, where it was determined that the turbulence was caused by the mirror. The contact was informed that the molding was different from the passenger's side-view mirror molding. The dealer determined that driver's side-view mirror needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677180July 30, 2025
SEAT BELTS
On a brand new 2025 Ford Explorer the 2nd row seatbelt was never bolted in. The seatbelt was hooked into the bottom so at a glance it looked correctly installed. But after having to remove a car seat the plastic covering looked like it was detaching. After gently pulling the plastic covering came up and the metal bottom of the seatbelt came out. Brought it to a Ford dealer and they confirmed that there is no bolt holding the seatbelt in and there were no threads, meaning there was never a bolt.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674669July 18, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
Brakes failed while coming to a red light. Turned to the right and into rock landscaping and pushed the ebrake to stop. Antilock brake failure came up and pre collision assist said was no longer available. Had to have it taken to Ford dealership. They replaced brake booster and brake lines and tried to reprogram computer but brakes keep locking up . So there are keeping for now to figure out the problems
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673960July 16, 2025
STRUCTURE:BODY
My 2025 Ford Explorer has a wind noise that Ford has admitted to having an issue with. My case number is CXH04811376. In the upper corner of both the drivers and passenger side front window there is a loud wind noise that begins at speeds of 40 mph and more. A Customer Experience Specialist admitted there is a problem but they will not fix it until there is a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672566July 10, 2025
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
The contact owns a 2025 Ford Explorer. The contact stated while driving approximately 1 MPH and pulling into the garage, the liftgate opened unintendedly, scraping the garage door. The contact worked on the vehicle and temporarily repaired the liftgate. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was informed of the failure and confirmed that the VIN was not under recall. The manufacturer opened a case due to the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 1,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671513July 7, 2025
VISIBILITY
The contact owns a 2025 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V157000 (Visibility); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671252July 4, 2025
ELECTRICAL SYSTEM
Gateway module does not work. I've had my 2025 vehicle since 11/21/2024 (over 7 months) and it has never worked. I have not had a safety update since 05/2024 when it was at the factory. There has been many OTA updates and updates that need to be preformed at dealership and have not had any completed. I have a PCM safety recall that can't be preformed because of the gateway module not being available to dealerships. Ford Engineers know about the problem and still has not released any parts. It can cause many unsafe issues because codes do not show up on the mechanics machines.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669898June 28, 2025
UNKNOWN OR OTHER
Just before [XXX] on [XXX], I was driving [XXX] near Bakersfield, CA. I was going approximately 60 mph. The outside temperature was about 88° and I had the inside a/c set at 69°. I was the only vehicle on the road at the time. I first noticed the technology screen glitching which caught me off guard. It settled back to normal after several seconds. Then, within moments I heard a boom. I pulled off of the road to find the front portion of my panoramic sunroof exploded outward/upward. There were no holes in the glass or signs of impact. The cloth glass cover was open at the time. Some glass dust rained down into the vehicle but the glass was initially intact. I closed the inside cover to prevent more glass from falling into the vehicle. I contacted the dealer to see what to do and they instructed me to bring the vehicle to them. While driving the vehicle to the dealership some of the glass flew off the top of the vehicle leaving a hole in the glass. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667778June 18, 2025
POWER TRAIN, UNKNOWN OR OTHER
After the Ford recall software update, the gear shifter will turn itself out of park and either into drive or reverse. The software update was in regards to the PCM resetting itself. We took it to the Ford dealer and because they can not duplicate the problem, the truck was returned to us. it has happened to us more than once and it is very alarming. I have two children on top of other children in the neighborhood. I don't trust this truck to stay in park even with it off at this point.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667081June 16, 2025
UNKNOWN OR OTHER
Rear panel of the sunroof exploded on the highway. Only 8200 miles on the vehicle. There were no other cars around to kick up a stone and I was not near any overpasses. Heard a loud popping noise followed by the sound of glass falling. Glass was down my back, in my hair and in my seat, as well as all over the back of the car. Luckily, children were not in the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665745June 9, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
6/2/25 tried to start vehicle, codes coming up and car would not start 6/6/25 car was in park running, starting chiming with alarms, the same alarms that came up a few days before.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665659June 8, 2025
VISIBILITY/WIPER
When raining water droplets accumulate on the 2025 Explorer rear view camera lens obscuring the image and in some cases rendering it completely useless. Earlier models such as the 2014 Ford Explorer had the camera positioned in a manner where this did not happen and it stayed clean. Later Explorer models had the ability to clean the lens by activating the rear wiper's washer which squirted washer fluid on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664553June 3, 2025
POWER TRAIN, SUSPENSION
Vehicle has 5700 miles on it. At roughly 3000 miles I noticed a clunk or tension thud at speeds under 12 mph, both moving forward and in reverse. Brought the vehicle to the dealer and was told it was unsafe to drive. Thus far they have replaced strut mount bushings and have told me the transmission mount was loose and that they have not been able to determine why. My impression is the transmission mount is a significant safety issue in that the vehicle could loose power and subsequent control at any time if the connection worsened or just happened again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663488May 28, 2025
UNKNOWN OR OTHER
Since I have purchased this vehicle in November, I have noticed that the odometer will change for the time that I park to the time that I returned. I have an Excel file with over 700 log entries going back to the beginning of March. Along with photos of the dashboard to back up claims. I have attached two simple photos. You could see by the trip odometer clock that there was only a few seconds between the photos, but if you look at the odometer has changed by .2 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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