Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10353001August 31, 2010
SUSPENSION:FRONT, SUSPENSION:REAR
REAR SPRINGS BOTH CRACKED-FRONT & REAR WHEEL BEARINGS BAD NEEDED TO BE REPLACED FORD SHOULD RECALL THESE VEHICLES BEFORE SOMEONE SERIOUSLY IF NOT ALREADY HAS BEEN HURT OR KILLED IN AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353210August 31, 2010
SEATS
TOOK VEHICLE IN TO HAVE NHTSA ACTION NUMBER PE03020 - BOLT REPLACE DUE TO BACK OF SEAT FALLING BACKWARDS DURING DRIVING. BOLT BROKE ALLOWING THE SEAT BACK TO FALL BACKWARDS. WAS INFORMED BY AIRPORT FORD (DEALERSHIP) THAT DUE TO THE BROKEN BOLT THAT THE SEAT FRAME WAS DAMAGED AND I WOULD HAVE TO PAY $350 TO GET THE FRAME FIXED. FORD DEALER INDICATED THAT THEY COULD NOT REPLACE BOLT DUE TO DAMAGE TO SEAT FRAME - WHICH WAS CAUSED BY THE BOLT BREAKING. CALLED FORD MOTOR CO AND THEY SAID THAT AS FAR AS THEY KNEW THE DAMAGED SEAT FRAME CAUSED THE BOLT (WHICH WAS ON THE RECALL) TO BREAK. SO THE DEALER RETURNED THE VEHICLE WITHOUT REPLACING THE BOLT WITH THE SEAT IS STILL BROKEN. WORDING FROM DEALERSHIP "INSPECT- FOUND UNABLE TO REPLACE BOLT-SHEERED OFF INSPEC CONDITION OF MOUNTING AREA INTO SEAT BOTTOM FRAME SEAT BACK ARE BOTH DAMAGED. - FORD DECLINE REPLACED BOTH FRAME SECTIONS DUE TO TIME LENGTH OF OPEN RECALL OPEN SINCE 2003. CUST DECLINE REPAIRS - NO ACTION TAKEN - RETURN VEH TO CUSTOMER IN CONDITION VEHICLE CAME HERE WITH. FORD IS WANTING ME TO PAY $350.00 TO FIX SOMETHING THAT THEIR $2.00. DEFECTIVE BOLT DAMAGED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10352494August 28, 2010
STEERING
WHILE PUTTING MY 2002 FORD EXPLORER INTO PARK AT A DRIVE UP ATM MACHINE, MY GEAR SHIFT JUST FEEL INTO MY HANDS. I WAS STUCK BLOCKING THE DRIVE WAY AND HAD TO BE TOWED TO A SHOP WHERE THEY SAY THE FORD DEALERSHIP WANTED ABOUT 1500.00 TO REPLACE STEERING COLUMN. THE SHOP TOLD ME THAT WAS TOO MUCH FOR JUST A SMALL PART THAT WAS BROKEN. THE DEALERSHIP SAID IT COULD NOT REPLACE JUST THE SMALL PART THAT WAS BROKEN. MY SHOP TOLD ME THAT IT COULD NOT FIND THE SMALL PART AND THEY SEE IT THEY CAN GET CERTIFIED WELDER TO WELD THE PART AND IT WOULD COST WAY LESS THEN 1500.00. AS I RESEARCHED THIS PROBLEM ON LINE I CAME ACROSS MANY COMPLAINTS ABOUT THE SAME PROBLEMS I AM HAVING; THE SAME YEAR MODEL, MAKE AND SAME PROBLEM. I AM STILL WAITING TO HEAR FROM THE SHOP ABOUT HOW MUCH IT WILL BE AND HOW SOON I CAN GET MY CAR REPAIRED AND BACK TO ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10352340August 27, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE WITH NO WARNING, ENGINE REVED INSTEAD OF ACCELERATING, RESULTING IN NEAR ACCIDENT WHILE PULLING OFF AN INTERSTATE RAMP. HAD TO HAVE VEHICLE TOWED. ESTIMATE TO REPAIR IS APPROX $4000. VEHICLE ONLY HAS 112K MILES ON IT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10352047August 26, 2010
STEERING
VERY LOUD NOISE IN TIRES WHILE DRIVING AND IN STEERING COLUMN WHEN DRIVING MY 2002 FORD EXPLORER . IT IS MOST LIKELY A WHEEL BEARING ISSUE. THIS ISSUE IN THIS TRUCK SHOULD BE A RECALL ITEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351890August 26, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
O/D LIGHT STARTED TO BLINK WHILE ACCELERATING. TRANSMISSION STARTS TO SLIP. THIS A PERMANENT FAILURE. TOOK TO FORD SERVICE AND WITHOUT INSPECTING THE VEHICLE, I WAS TOLD THAT THE TRANSMISSION NEEDS TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351730August 25, 2010
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE ALARM ON THE VEHICLE WOULD INDEPENDENTLY ENGAGE SPORADICALLY. THE CONTACT WAS ABLE TO RESET THE ALARM YET THE FAILURE WOULD ONLY RECUR. THE DEALER ADVISED THAT THEY COULD REPLACE ALL OF THE SENSORS BUT THEY WERE UNABLE TO GUARANTEE THAT THE REPAIR WOULD RESOLVE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT AND FAILURE MILEAGE WAS APPROXIMATELY 73,000.UPDATED 11/19/10. *LJ THE CONSUMER STATED HE EXPERIENCED SEVERAL ELECTRICAL PROBLEMS WITH THE VEHICLE SUCH AS THE DOORS, DOME LIGHTS, WINDOWS. RADIO AND POWER SEATS. THE CONSUMER STATED SHE WOULD THE GET PROBLEM FIXED, BUT IT WOULD SOON RETURN. UPDATED 12/01/10
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351605August 24, 2010
STRUCTURE:BODY
1. I TOOK OUR 2002 EXPLORER IN FOR THE RECALL OF THE BACK WINDOW. WHEN THEY INSTALLED IT THEY PUT A SMALL CRACK IN PANEL IN THE BACK BELOW THE WINDOW. 2. THE CRACK GREW UNTIL FINALLY THE WHOLE PANEL CRACKED IN HALF. THE EDGE IS QUITE SHARP AND THE PANEL IS A BIT LOOSE NOW. 3. FORD REFUSED TO FIX IT. WE TRACK 2002 EXPLORERS WITH THIS PROBLEM AND HAVE FOUND THAT 1/6 HAVE IT. I SAW ANOTHER TODAY PROMPTING ME TO SEND THIS. HERE ARE RELATED ARTICLES: WWW.FORDPROBLEMS.COM/EXPLORER/CRACKED-REAR-PANEL.SHTML WWW.CARCOMPLAINTS.COM/FORD/EXPLORER/2003/BODY_PAINT/CRACKED_PANEL_BELOW_THE_REAR_WINDOW.SHTML. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351116August 22, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2002 FORD EDDIE BAUER EXPLORER IS MALFUNCTIONING. THE TRANSMISSION APPEARS TO BE FAILING AS IT WILL NOT ACCELERATE PROPERLY AFTER BEING IN A STOPPED POSITION, FOR EXAMPLE AT A TRAFFIC LIGHT. THIS IS BECOMING A SAFETY ISSUE IN THAT IN AN INTERSECTION SHOULD MY VEHICLE NOT ACCELERATE PROPERLY I MAY BE HIT BY ANOTHER CAR! I HAVE ATTEMPTED TO HAVE MY CAR REPAIRED TWICE BY TWO DIFFERENT MECHANICS IN A PERIOD OF ONE YEAR AND HAS COST ME $1400.00. THE REPAIRS SEEM TO WORK FOR A BRIEF PERIOD OF TIME THEN THE SAME SYMPTOMS OCCUR! I CAN NOT AFFORD TO INVEST ANY MORE MONEY ON THIS VEHICLE FOR REPAIRS. I FEEL FORD MOTOR COMPANY SHOULD RECALL THIS FAULTY TRANSMISSION, FOR THE GOOD OF THEIR NAME, AND MORE IMPORTANTLY FOR THE SAFETY OF THEIR CUSTOMERS AND THE FAMILIES THAT RELY ON THEIR VEHICLES! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350869August 21, 2010
SUSPENSION:REAR, POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING:COOLING SYSTEM, PARKING BRAKE, STEERING, SUSPENSION, SUSPENSION:FRONT, SEATS
PURCHASED 2002 EXPLORER XLT V6 4.0L ALREADY TRANSMISSION SLIPPING SOLENOID OR WHATEVER OUT.. I HAVE READ REPORTS AND WONDER WHY THIS TRANSMISSION IS NOT RECALLED? I HAVE IT IN SHOP NOW HAVING TO HAVE IT REBUILT AND EVERYTHING CHANGED. ALSO RIGHT WHEEL BEARINGS BAD, UPPER AND LOWER BALL JOINTS BAD, SUSPENSION SHOT. AND THE RECORDS SHOW THE PREVIOUS OWNERS MAINTAINED EVERYTHING WELL. BUT ALSO HAD TRANSMISSION REPLACED AND HAD PROBLEMS AT 99,000MILES. PLEASE DOING SOMETHING FOR ALL OF US OUT HERE. ALSO COOLANT LEAK, ENGINE LEAK, POWER SEAT FAILURE, AND ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351069August 21, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
WE OWN A 2002 FORD EXPLORER XLT WITH THE 4.0 V6 4X4 , THE TRANSMISSION WE BELIEVE HAS A MAJOR SAFETY HAZARD TO OCCUPANTS AND PEDESTRIANS WITH VEHICLE SERGE FROM A LONG DELAY ENGAGING THE TRANSMISSION ETHER FORWARD OR REVERSE POSSIBLY CAUSING INJURY TO DRIVER/PASSENGERS AND /OR NEARBY OBJECTS/PERSONS AND OR RUNAWAY VEHICLE FROM THE TRANSMISSION NOT DISENGAGED FROM GEAR OR FROM A SUDDEN VEHICLE LAUNCH IF THE DRIVER IS ATTEMPTING TO ACCELERATE THINKING THE TRANSMISSION "IS' IN GEAR ,FORD HAS TAKEN A BLIND EYE TO THE PROBLEM IN OUR OPINION FOR FEAR OF PUBLIC BACKLASH/ PUBLIC RELATIONS AND OR DISLIKE FOR THERE TRUCKS/SUV'S. FORD IS NOT DOING ENOUGH TO ENSURE PUBLIC SAFETY FROM ACCIDENTS THIS COMMON TRANSMISSION ISSUE CAN CAUSE AND I UNDERSTAND FROM RESEARCHING COMPLAINT FORUMS , FORD HAS BEEN AWARE OF THE PROBLEM FOR YEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350747August 20, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD EXPLORER TRANSMISSION FAILURE. THE TRANSMISSION KEPT SLIPPING, WOULDN'T SHIFT, AND THE O/D LIGHT KEPT COMING ON. I TOOK IT TO THE FORD DEALER IN WASILLA, AK THREE TIMES AND EACH TIME THEY KEPT IT FOR 3-4 WEEKS WHILE "REPAIRING" IT. THE FOURTH TIME IT WENT OUT (MAY 2008), IT WAS OUT OF WARRANTY, SO I HAD TO PURCHASE A REBUILT TRANSMISSION. IN AUGUST 2012, THE TRANSMISSION WENT OUT AGAIN; IT SIMPLY WOULDN'T ENGAGE IN ANY GEAR. THIS COULD HAVE BEEN EXTREMELY DANGEROUS HAD I BEEN STRANDED (1) IN THE DEAD OF WINTER (WHICH, IN ALASKA, CAN BE 35 BELOW AND LIFE&DEATH SITUATION) OR (2) IN HEAVY TRAFFIC, CAUSING AN ACCIDENT. I HAVE NOW BEEN INFORMED THAT COOLANT GOT INTO THE TRANSMISSION (WHICH IS SUPPOSEDLY SEALED?) AND THE TRANSMISSION MUST BE REPLACED AGAIN; BUT THE WARRANTY IS VOID. I SEE HUNDREDS OF COMPLAINTS ON THIS TRANSMISSION. WHY HASN'T ANYTHING BEEN DONE - A RECALL?? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350836August 20, 2010
POWER TRAIN
2002 FORD EXPLORER XLS. I WAS SHIFTING FROM DRIVE TO PARK AND THE SHIFTER BROKE IN MY HAND. NOT A GOOD THING. AFTER DOING SOME RESEARCH IT SEEMS THIS A COMMON PROBLEM WITH FORD EXPLORERS DUE TO THE CAST ALUMINUM THAT IS USED IN THE PART. FORD SHOULD HAVE A RECALL FOR THIS, SEEING AS HOW IT HAPPENS DUE TO THE WAY IT WAS MADE NOT DUE TO DRIVER ERROR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350282August 18, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE IGNITION WAS STARTED AND THE GEAR SELECTOR WOULD NOT SHIFT OUT OF PARK. THE CONTACT STATED THE GEAR SHIFT LEVER FRACTURED INSIDE OF THE STEERING COLUMN. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THEY INFORMED THE CONTACT THAT THE STEERING COLUMN ASSEMBLY WOULD NEED TO BE REPLACED. THE PART WAS UNAVAILABLE AND THE DEALER WAS IN THE PROCESS OF LOCATING THE PART FOR REPAIR. THE VEHICLE WAS NOT. THE FAILURE MILEAGE WAS APPROXIMATELY 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350392August 18, 2010
ELECTRICAL SYSTEM
DOOR AJAR LIGHT REMAINS ON ALTHOUGH ALL DOORS ARE SECURELY CLOSED AND LOCKED. DRIVERS SIDE LOCKS ARE INOPERABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349913August 17, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
OD OFF LIGHT FLASHING, CAUSING THE 02 FORD EXPLORER NOT TO SHIFT PROPERLY, REPLACED TRANSMISSION 3 TIMES AND THE LIGHT IS STILL FLASHING. FORD NEEDS TO RECALL THIS JUNK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349939August 17, 2010
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL* THE CONTACT OWNS A 2002 FORD EXPLORER SPORT. THE CONTACT STATED THAT THE REAR LIFT GATE HINGES FAILED AND CAUSED THE WINDOW TO FALL. THE DEALER MADE REPAIRS AT THE CONTACTS EXPENSE. THE MANUFACTURER ADVISED THAT THE VEHICLE WAS NOT UNDER RECALL AND WOULD NOT PROVIDE ANY FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 53,800. UPDATED 11/16/10*BF THE CONSUMER STATED WHEN THE TAILGATE WINDOW WAS OPENED, THE HINGES FAILED AND THE WINDOWS CAME OUT OF THE TAILGATE THE WINDOW THEN FAILED WHEN ONE OF THE CYLINDERS CAME OFF THE TAILGATE. THE WINDOW DID NOT BREAK. UPDATED 11/23/10. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349963August 17, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE ATTEMPTING TO SHIFT THE VEHICLE FROM DRIVE TO PARK, THE GEAR SHIFT LEVER SUDDENLY FRACTURED INTO THE CONTACTS HAND. THERE WHERE NO PRIOR WARNINGS OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CURRENT AND FAILURE MILEAGE WAS 136,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350020August 17, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2002 FORD EXPLORER XLT. THE CONTACT STATED WHEN DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD FAIL TO ENGAGE IN THIRD AND FOURTH GEARS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE TRANSMISSION WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER ADVISED THAT THE VEHICLE WAS NOT UNDER RECALL AND WOULD NOT PROVIDE ANY FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 11,250 AND THE CURRENT MILEAGE WAS APPROXIMATELY 11,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350194August 17, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD EXPLORER WITH 120,000 MILES. TRANSMISSION BEGAN TO SLIP 3RD GEAR. STALLING IN TRAFFIC. FORD DEALER COULD NOT LOOK AT IT FOR 2 DAYS SO WENT TO INDEPENDENT SHOP WHO KNEW THE PROBLEM WELL. NOT ONLY HAD TO REPLACE SOLENOID VALVES, BUT ALSO TORQUE CONVERTER AND REBUILD. HAD TO DRILL OUT ONE PORT AND INSTALL STRONGER LINKAGE PART FORD OFFERED SINCE 2006. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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