Ford Explorer Complaints (2001)

730 consumer complaints on file.

#733870October 10, 2000
TIRES
MY PROBLEM IS THAT NOTHING HAS HAPPENED YET,I WOULD LIKE TO KNOW WHY NO ONE HAS METION THE FACT THAT THESE TIRES ARE BEING SOLD AN INSTALLED ON NEW FORD EXPLORER SPORTS 2001 MODELS AND THAT THESE TIRES HAVE A TEMPITURE RATING OF ( C ) THE LOWEST RATING,THESE TIRES WILL PROBLEY MELT OUT HERE IN ARIZONA BEFORE THE TREAD COMES OFF.I HAVE WRITTEN 3 LETTERS TO FORD AN FIRESTONE AND ALL THEY DO IS REPLY WITH SOME BULK GENERIC LETTER,SO I AM SURE NO ONE REALLY READS THEM SO MUCH FOR THE FULL PAGE ADDS THAT THE FORD MOTOR COMPANY TAKES OUT TO SHOW THE CUSTOMER THEY CARS ABOUT SAFTY FIRST.THANK YOU FOR YOUR TIME.ALLAN SOBRANE.. (DOT NUMBER: 8XUC TIRESIZE: P255/70R16)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733638October 6, 2000
TIRES
VERY CONCERNED AS TO WHY ALL FIRESTONE WILDERNESS AT TIRES HAVE NOT BEEN RECALLED, WHEN IT IS CLEAR THEY ARE EXPERIENCING FAILURES OF TIRES ASSEMBLED IN PLANTS OTHER THAN JUST THE DECATOR IL. PLANT, WHILE THESE TIRE HAVE BEEN RECALLED, AND REPLACED IN OTHER COUNTRIES, BUT NOT IN THE U.S. I DO NOT FEEL SAFE DRIVING THIS VECHICLE, AND AM CONSTANT FEAR FOR MY FAMILIES SAFETY AS WE USE THIS VEHICLE FOR TRIPS, BUT HAVE NOT BEEN ABLE TO SINCE THIS SAFETY PROBLEM WITH FIRESTONE TIRES BECAME KNOWN, YET OTHER COUNTRIES HAVE TAKEN ACTION AGAINST FIRESTONE TO REPLACE TIRES, YET THE U.S. CONTINUES TO ALLOW DEATHS, INJURIES TO GO ON. PLEASE REQUIRE FIRESTONE TO EXPAND THEIR RECALL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555699October 2, 2000
TIRES, SUSPENSION
VEHICLE CONTINUALLY EXHIBITS FRONT END VIBRATION, SEVERAL REPAIR ATTEMPTS (CHANGING OF THE FIRESTONE TIRES AND REPLACEMENT OF THE AXLE), HOWEVER VEHICLE IS STILL EXPERIENCING VIBRATION PROBLEMS, POSSIBLY RELATED TO THE TIRES AND THE SUSPENSION OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#871549September 26, 2000
TIRES:TREAD/BELT
CONSUMER HAS A 2001, FORD EXPLORER WITH 800 MILES ON THE TIRES. PASSENGER'S FRONT TIRE STARTED TO SEPARATE AT SIDEWALL. DEALER SAID IT WAS COVERED. THEN RENEGED & SAID THE CONSUMER HIT SOMETHING. DEALER ENDED UP ORDERING A REPLACEMENT TIRE. CONSUMER WANTED THE OLD TIRE BACK WHICH THE DEALER REFUSED & A CONFERENCE CALL WAS DONE WITH FIRESTONE TO DEMAND THAT THE THE DEALER REFUND CONSUMER FOR THE FULL VALUE OF THE TIRE. TIRE SIZE P255/70R16. DOT UNKNOWN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555165September 25, 2000
TIRES:TREAD/BELT
FIRESTONE WILDERNESS TIRES WERE REPLACED DUE TO BEING INCLUDED IN RECALL, CONSUMER IS HAVING DIFFICULTY BEING REIMBURSED BY THE MANUFACTURER. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732425September 25, 2000
TIRES
I WAS TRAVELING SOUTHBOUND ON HYW 99 ON THE AFTERNOON OF 9/24/2000 AROUND 1:00PM. IT WAS A CLEAR SUNNY DAY. I WAS TRAVELING AT AN APPROXIMATE SPEED OF 65 MILES PER HOUR IN THE RIGHT LANE (SLOW LANE). THERE WERE NO OBJECTS ON THE FREEWAY. AS I WAS TRAVELING ON THE FREEWAY, I FELT MY CAR BEGIN TO FISHTAIL AND THEN ALL OF A SUDDEN MY RIGHT REAR TIRE CAME APART. FORTANATELY, I WAS IN THE RIGHT LANE AND WAS NEAR A SHOULDER SO I WAS ABLE TO MANUVER AND CONTROL MY VEHICLE OFF THE FREEWAY TO THE SHOULDER. I WAS ABLE TO AVOID AN ACCIDENT AND THERE WERE NO INJURIES. THE FIRESTONE TIRE CAME COMPLETELY APART. THE CHP TOOK A REPORT AND PICTURES. MY CAR IS ONLY THREE MONTHS OLD. IT IS A 2001 FORD EXPLORER SPORT. THE TIRE SHOULD NOT HAVE MALFUNCTIONED THE WAY IT DID. THE FIRESTONE TIRES ARE UNSAFE AND I BELIEVE THE RECALL SHOULD APPLY TO ALL FIRESTONE TIRES NOT ONLY THE ONES THAT WERE MANUFACTURED AT THE DECATUR PLANT. I WAS CONCERNED ABOUT THE FIRESTONE TIRES THAT WERE ON MY VEHICLE. I CONTACTED THE DEALERSHIP WHERE I PURCHASED MY VEHICLE AND THEY WOULD NOT RETURN MY CALL. WHEN I DID GET A HOLD OF SOMEONE I WAS TOLD I WAS NOT PART OF THE RECALL. I HAD MY TIRES CHECKED BY BIG O TIRES. THEY CHECKED THE AIR PRESSURE AND IT WAS FINE. THE DEALERSHIP NOW IS TRYING TO TELL ME THAT ROAD HAZARD CAUSED MY TIRE TO BLOW OUT. THERE WAS NOTHING ON THE ROAD THAT WAS A HAZARD AND THAT WOULD HAVE CAUSE MY TIRE TO COME APART THE WAY IT DID. THEN THEY TOLD ME THAT IT WAS BECAUSE OF TRAVELING LONG DISTANCE AND HAVING LOW AIR PRESSURE IN MY TIRE. IF TRAVELING 15 MILES IS LONG DISTANCE THEN I WOULD HATE TO SEE WHAT WOULD HAPPEN TO THE TIRES IF I ACTUALLY DID TRAVEL MORE THAN 15 MILES. I HAD THE AIR PRESSURE CHECKED IN MY TIRES AT BIG O TIRES AND THE AIR PRESSURE WAS FINE. IT CONCERNS ME THAT I HAVE A NEW VEHICLE AND THE TIRE COMES APART SO SOON AND IT JUST HAPPENS TO BE A FIRESTONE WILDERNESS AT. FORD AND THE DEALERSHIP I PURCHASED THE VEHICLE AT ARE VERY UNCOOPERATIVE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#871310September 22, 2000
TIRES:TREAD/BELT
PE00 020; CONSUMER WAS TRAVELNG ABOUT 65MPH ON HIGHWAY AND HEARD A BANGING NOISE, AND VEHICLE JERKED. SHE PULLED OVER TO SIDE OF THE SHOULDERS, AND RIGHT REAR TIRE HAD TREAD SEPARATION. FIRESTONE, WILDERNESS#HT, P2357515. SHE REPLACED TIRES WITH FIRESTONE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732016September 20, 2000
TIRES
THE TIRES WOBBLED ON OUR DRIVE HOME FROM THE DEALER. AFTER THE RECALL, WE TOOK THE CAR TO THE FORD DEALER, WHO EXCHANGED THE FRONT TIRES, WHICH THEY SAID WERE "OUTOF ROUND". THE WOBBLE CONTINUED AND THESE TIRES WERE NOT INCLUDED IN THE RECALL, SO I HAD THE TIRES REPLACED AT MY COST BECAUSE WE NEEDED TO GO ON A HIGHWAY TRIP AND WE DIDN OT TRUST THE TIRES. I WOULD LIKE FOR YOU TO EXPLORE INCLUDING THE 16 INCH TIRES IN YOUR RECALL--THE FORD DEALER IN BENTONVILLE, AR SAID THEY THOUGHT THEY WOULD BE RECALLED--SEEMS LIKE A LACK OF CONFIDENCE FROM SOMEONE WHO KNOWS MORE THAN I. THANKS( DOT NUMBER: TIRE SIZE: P225/70R16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#871088September 20, 2000
TIRES, SUSPENSION:FRONT:CONTROL ARM
LEFT FRONT TIRE FELL OUT. CONSUMER THOUGHT THAT TIRE HAD EXPLODED. *AK THE LEFT FRONT TIRE BECAME LOOSE DUE TO THE FRONT UPPER BALL JOINT BOLT FAILURE. *YH
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#870974September 19, 2000
TIRES:TREAD/BELT
PE00 020; WENT TO HAVE TIRES INSPECTED AND NOTICED THAT LEFT FRONT TIRE WAS SPLIT. SHE WENT TO GOODYEAR, AND HAD ALL FIRESTONE TIRES REPLACED. TIRES WERE FIRESTONE, WILDERNESS#HT, P2357515 #DOT VDHL1RW070. THERE WERE NO INJURIES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731462September 14, 2000
TIRES
WHILE TRAVELING ON I 275 I EXPERIENCED A FLAT TIRE. AS SOON AS I FELT MY EXPLORER STARTED TO LOSE CONTROL I PULLED OVER AND FOUND THE RIGHT REAR TIRE HAD GONE FLAT. I INSTALLED THE SPARE TIRE AND THE FOLLOWING DAY HAD THE FLAT FIXED UPON REINFLATION I FOUND THAT THE SIDEWALL HAD A BULDGE RUNNING FROM THE RIM TO THE TREAD OF THE TIRE. I TOOK THE TIRE TO A FIRESTONE DEALER AND HE INFORMED ME THAT THE DAMAGE WAS MY FAULT. THAT I MUST HAVE HIT SOMETHING TO CAUSE THE SIDEWALL BELTS TO BREAK. I CALLED FIRESTONE CUSTOMER HOTLINE AND THE TOLD ME TO TAKE IT TO A SECOND DEALER. THE SECOND DEALER TOLD ME THE SAME THING. I ALSO ASK THEM WHAT THERE WARRANTY COVERED AND THEY SAID MANUFACTURING DEFECTS I ASK WHAT A MANUFATURING DEFECT WAS AND HE COULD NOT TELL ME. IF YOU LOOK AT THERE WARRENTY YOU WILL FIND THAT THEY DO NOT COVER ANYTHING . IT IS WRITTEN SO THAT ANYTHING THAT GOES WRONG IS THE USERS FAULT. I BELIVE THAT IF YOU HAVE A FLAT YOU SHOULD BE ABLE TO GET OFF THE ROAD AND CHANGE IT AND NOT HAVE TO BUY A NEW TIRE AS A RESULT OF IT. *AK( DOT NUMBER: TIRE SIZE: P255/70R16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731498September 14, 2000
SEATS
WHEN STOPPING, THE PASSENGER SEAT TRACK RELEASES THE LOCK AND THE SEAT "SLINGS" FORWARD WITH OR WITHOUT ANYONE IN IT. IT HAS SENT MY STEP-DAUGHTER INTO THE DASH AS THE SEAT SLIDE FOWARD. THE SEAT BELT DID NOT STOP IT SINCE THE ENTIRE SEAT WAS MOVING. THIS SEEMS TO BE A DAILY OCCURRENCE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#6900274September 12, 2000
TIRES:TREAD/BELT
#1 DRIVING WHEN TIRE BLEW OUT AND #1 LOST CONTROL AND HIT GUARD RAIL. THE TIRE INFO ON THE IV IS: FIRESTONE WILDERNESS AT 235 P 75R15 105 S MUD + SNOW. (CLAIM# 46-0320-408) *MW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870331September 12, 2000
TIRES
VEHICLE VIBRATED AT SPEED BETWEEN 45 AND 75MPH. ALSO, TIRES WERE WEARING POORLY. SIZE O P235 R/15, THE SAME ONES THAT WERE ON RECALL .*AK ALL THE TIRES WERE REPLACED BEFORE THE RECALL, BECAUSE THE TIRES CAUSED NOISE, VIBRATIONA AND ALIGNMENT PROBLEMS. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870163September 11, 2000
TIRES:TREAD/BELT
PE00 020 ; CONSUMER DISCOVERED DEFECT ON TIRE WHEN SHE HAD OEM TIRES REPLACED AT AMERICAN TIRE COMPANY. SHE HAD A PUNCTURE ON HER THUMB BECAUSE THERE WAS STEEL PLY STICKING FROM THE TIRE WALL. FIRESTONE, WILDERNESS #HT, P235/75R15 , DOT#VDHLIRW150. THERE WERE NO INJURIES.*AK THE FIRESTONE WILDERNESS HT WITH LESS THAN 4000 MILES WAS FOUND BY CUSTOMER TO HAVE DEFECTS ON THE INSIDE WALL. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730958September 10, 2000
TIRES
ALTHOUGH I HAVE NOT HAD TIRE FAILURE, HOW CAN ANYONE FEEL SAFE WHEN RIDING ON A TIRE WHICH IS IDENTIAL TO TIRES WHICH WERE RECALLED EXCEPT FOR THE 16 INCH SIZE. THIS VEHICLE WAS SOLD BY A FORD DEALER, KNOWING THAT THE TIRES COULD BE RECALLED DO TO SAFETY CONSIDERATIONS. I BELIEVE FORD SHOULD REPLACE ALL OF THE WILDERNESS TIRES AS A SAFETY PRECAUTION.( DOT NUMBER: TIRE SIZE: P255/70R16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#729747August 31, 2000
TIRES
NO SUMMARY( DOT NUMBER: TIRE SIZE: P255 70 16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728933August 24, 2000
TIRES
LOOK LIKE TREAD SEPARATION ABOUT 5 INCHES LONG ON ONE OF MY WILDERNESS HT TIRES. THE TIRES CAME WITH MY NEW EXPLORER SPORT 2001. THE CAR CURRENTLY HAS 9400 MILES ON IT. I WENT TO A FIRESTONE DEALER WHO INSPECTED THE TIRE AND CONFIRMED THE DEFECT. HE RECOMMENDED I CHANGE THE TIRES FOR SAFETY, BUT IT WILL HAVE TO BE OUT OF MY POCKET SINCE WILDERNESS HT IS NOT PART OF THE RECALL. HE CONFIRMED THE TIRES WERE MANUFACTURED IN THE DECATUR PLANT, AND THE SIZE IS THE SAME AS THOSE IN THE RECALL. BUT SINCE THE MODEL IS DIFFERENT, FIRESTONE WILL NOT REPLACE IT. I AM VERY CONCERNED WITH THIS PROBLEM SINCE I HAVE TO DRIVE 100 MILES EACH DAY ROUNDTRIP TO WORK. I DON'T FEEL I SHOULD HAVE TO PAY TO REPLACE DEFECTIVE TIRES IF THE PRODUCTS ARE AT FAULT, BUT I DON'T WANT TO PUT MY LIFE AT RISK WHEN THE FIRESTONE DEALER HAS ALREADY INSPECTED AND CONFIRMED THAT THE TIRE EXHIBIT SIGN OF TREAD SEPARATION. I DON'T THINK THIS SEPARATION IS DUE TO THE WEAR AND TEAR SINCE MY CAR IS NEW AND THE TIRES ONLY HAVE ABOUT 9400 MILES ON THEM. I HAVE CONTACT FIRESTONE DIRECTLY AND THEY ARE STILL TELLING ME THAT MY MODEL OF WILDERNESS ARE NOT UNDER RECALL, AND ANY DEFECT WOULD NOT BE FIRESTONE'S RESPONSIBILITY.( DOT NUMBER: VDHL TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728429August 19, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION, UNKNOWN OR OTHER
WHEN GOING DOWN A STEEP GRADE NEITHER "DRIVE 1" OR "DRIVE 2" ENGAGED & DID NOT SLOW THE VEHICLE. NEITHER LOW GEARS WORKED WHEN THE VEHICLE WAS IN MOTION OR WHEN STARTED FROM A COMPLETE STOP. THE GAS GUAGE WILL START SHOWING 1/4 TANK OF GAS WHEN THERE IS AT LEAST 3/4 FULL TANK. THIS IS ACCOMPANIED BY A BURNING SMELL COMING FROM THE FRONT OF THE VEHICLE. WHEN THE VEHICLE IS STOPPED & RESTARTED THE GAS GUAGE OFTEN RETURNS TO THE PROPER LEVEL OF GAS IN THE TANK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#868147August 18, 2000
TIRES:TREAD/BELT
PE00 020; CONSUMER WAS TRAVELING ABOUT 25MPH ON A SIDE STREET AND HEARD A NOISE LIKE A GUN HAD BEEN FIRED. THEN, NOTICED THAT HIS THE FRONT REAR TIRE POPPED LIKE A BALOON. TIRES WERE FIRESTONE WILDERNESS#AT P23575 R16. TIRES TREAD SEPARATED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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