Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10395367April 9, 2011
SUSPENSION:REAR
BOTH REAR COIL SPRINGS ON MY 02 FORD EXPLORER BROKE. THERE WASN'T ANY INDICATIONS PRIOR FOR US TO KNOW IT WOULD HAPPEN.WHEN IT DID IT FELL ONTO RUBBER STOPS BUT TRACTED CROOKED AND SPRING ALMOST HIT TIRE.I WENT TO DEALER THEY SAID NO RECALL CALL FORD. I CALLED FORD REP SAID NOTHING THEY COULD DO NOT ENOUGH COMPLAINTS TO JUSTIFY A RECALL OR FIX MY EXPLORER. I WENT TO LOCAL PARTS STORE AND BOUGHT MONROE QUIK STRUT.. INSTALLED MYSELF.SAVED OLD PARTS JUST IN CASE BECAUSE FORD SAID GET RID AND SAVE MY RECEIPT FOR PARTS IN CASE OF FUTURE RECALL.VEHICLE MILEAGE AT TIME WAS ABOUT 46,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10394595March 30, 2011
UNKNOWN OR OTHER
OVER THE YEARS WE HAVE HAD REPEATED PROBLEMS WITH THE TRANSMISSION. IT JERKS AND STRUGGLES TO CHANGE GEARS. WHEN YOU TRAVEL AT FREEWAY SPEEDS IT WHINES AND JERKS WHEN IT CHANGES GEARS AND WHEN YOU'RE STOPPED AT A LIGHT IT MAKES WEIRD NOISES AND HESITATES WHEN YOU PUT YOUR FOOT ON THE GAS. WE HAVE REPEATEDLY HAD THE TRANSMISSION REPAIRED OVER THE YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392972March 26, 2011
SUSPENSION:REAR
REAR COIL SPRING. AFTER HAVING TIRE ROTATED WAS INFORMED THAT DRIVER REAR SPRING WAS BROKEN. HAD BOTH REAR COIL SPRINGS REPLACED SINCE THIS SEEMS TO BE AN EVENTUAL PROBLEM DOWN THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392511March 22, 2011
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE FAILED STATE INSPECTION BECAUSE THE REAR COIL SPRINGS WERE FRACTURED. THE VEHICLE WAS REPAIRED BY A LOCAL MECHANIC. THE DEALER WAS CONTACTED AND STATED THAT THERE WERE NO RELATED RECALLS TO THE FAILURE. THE MANUFACTURER WAS NOT BEEN NOTIFIED. THE CURRENT AND FAILURE MILEAGE WAS APPROXIMATELY 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392297March 21, 2011
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE REAR LIFTGATE PANEL WAS AJAR WHEN THE PISTONS FAILED, CAUSING THE LIFTGATE TO SLAM SHUT AND SHATTER THE REAR WINDOW GLASS. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT THE PISTONS WERE NOT COVERED UNDER WARRANTY NOR WAS THERE A RECALL FOR THE FAILURE THEREFORE; THE CONTACT WOULD BE LIABLE FOR THE $700 IN REPAIRS. THE MANUFACTURER WAS NOT CONTACTED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 156,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392329March 21, 2011
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
TL* THE CONTACT OWNS A 2002 FORD EXPLORER SPORT. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED THAT THE BOLT WHICH SECURED THE REAR HATCHBACK WINDOW HINGE FRACTURED CAUSING THE WINDOW TO SLIGHTLY DETACH. NHTSA RECALL CAMPAIGN NUMBER 04V44200(STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS) WAS RELATED TO THE FAILURE YET THE CONTACTS VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390279March 15, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS THE VEHICLE WOULD LUNGE FORWARD AT TIMES, STALL, AND SHIFTING WOULD BE DIFFICULT. THE VEHICLE WAS NOT INSPECTED BY THE DEALER NOR BEEN WAS IT REPAIRED. THE MANUFACTURER ADVISED HER THAT THE TRANSMISSION MIGHT NEED TO BE REPLACED. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390301March 15, 2011
POWER TRAIN
GEAR SHIFT IN MY 2002 FORD EXPLORER BROKE OFF WHILE TRYING TO PUT MY CAR IN GEAR. I HAVE BEEN INFORMED BY THE LOCAL DEALER THAT THE PART IS PART OF THE STEERING COLUMN AND IT WOULD COST APPROX. $1200.00 TO REPLACE. THE PART THAT BROKE IS MADE OF ALUMINUM AND IS ONLY ABOUT 4-5 INCHES LONG. THIS WAS A DANGER TO ME BECAUSE MY DRIVEWAY IS ON A SLIGHT INCLINE. IN ADDITION IF THE VEHICLE WENT INTO REVERSE, I COULD OF HAD CAUSE PROPERTY DAMAGE AND HOW WOULD I PUT THE VEHICLE BACK IN PARK? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10391108March 11, 2011
SUSPENSION
I TOOK MY CAR TO A LOCAL REPAIR SHOP TO HAVE THE FRONT & REAR STRUTS REPLACED. THEY FOUND THAT ALL OF THE SPRINGS WERE BROKEN. ABOUT 1/2 TO 3/4 OF THE TOP COIL HAD SEPARATED FROM THE REST OF THE SPRING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10389827March 11, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE WOULD NOT SHIFT PROPERLY FROM SECOND TO THIRD GEAR. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY PERFORMED A DIAGNOSTIC TEST WHICH CONCLUDED THAT THE HYDRAULIC PRESSURE BUILD UP HAD CAUSED THE TORQUE CONVERTER TO POP OUT AND ADVISED THE CONTACT THAT THEY WOULD NEED TO REPLACE OR REBUILD THE TRANSMISSION. A PRIVATE MECHANIC CONFIRMED THE FAILURE AND REBUILT THE TRANSMISSION. THE CURRENT AND FAILURE MILEAGE WAS 115,000.THE VIN WAS UNAVAILABLE. UPDATED 03/24/11*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10389800March 10, 2011
POWER TRAIN:DRIVELINE
2002 FORD EXPLORER REAR END GROWL/WHINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386835March 8, 2011
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE CAUGHT ON FIRE WHILE PARKED OUTSIDE OF HIS RESIDENCE. THE FIRE DEPARTMENT WAS CALLED TO EXTINGUISH THE FIRE BUT BY THE TIME HAD ARRIVED, THE VEHICLE AND THE CONTACTS RESIDENCE WERE DESTROYED. THERE WERE NO INJURIES. THE ORIGIN OF THE FIRE WAS DEEMED AS THE VEHICLE SPEED CONTROL. A FIRE REPORT WAS AVAILABLE. THE VEHICLE REMAINED IN THE CONTACTS DRIVEWAY. THE MANUFACTURER WAS NOT CONTACTED TO REPORT THE FAILURE. THE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10386857March 8, 2011
SEATS
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE FRONT DRIVER SEAT WAS ABLE TO MOVE FORWARD BUT WOULD NOT MOVE BACKWARD WHEN ENGAGED. THE CONTACT STATED THAT THE FAILURE WOULD MAKE DRIVING VERY UNCOMFORTABLE AND HE BELIEVED THE FAILURE TO BE AN EXTREME SAFETY HAZARD, AS HE FELT HE WAS SITTING TO CLOSE TO THE STEERING WHEEL. THE VEHICLE WAS NEITHER INSPECTED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE CURRENT AND FAILURE MILEAGE WAS APPROXIMATELY 118,220.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10388808March 7, 2011
POWER TRAIN
WAS DRIVING DOWN THE HIGHWAY AT 55 MPH AT MY OVERDRIVE LIGHT STARTED FLASHING AND MY INFORMATION SCREEN SHOWED "CHECK TRANSMISSION" WHEN I GOT HOME, I LOOKED UP THE PROBLEM ON THE INTERNET AND FOUND THAT MY TRANSMISSION JUST WENT BAD AND WILL NEED TO BE REPLACED ACCORDING TO WHAT HUNDREDS OF COMPLAINTS SAY HAD TO BE DONE TO FIX THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386120March 1, 2011
STEERING
MY HUSBAND WAS DRIVING OUR 2002 FORD EXPLORER WHEN HE WENT TO BACK OUT OF A PARKING SPOT AND THE ENTIRE GEAR SHIFT FELL OFF THE STEERING COLUMN. THE VEHICLE WILL NOT SHIFT GEARS AND THE KEY CAN NOT BE REMOVED FROM THE VEHICLE. LUCKILY HE WAS IN A PARKING SPOT. HAD HE BACKED OUT AND THIS HAPPENED AS HE WAS TRYING TO PUT THE CAR IN DRIVE HER COULD HAVE IN A MAJOR ACCIDENT. IT IS VERY VERY VERY UNSAFE. THE CAR IS GETTING TOWED TO THE DEALERSHIP. AT THIS TIME IT IS UNKNOWN WHAT WILL BE DONE TO CORRECT THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384720February 28, 2011
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 50-60 MPH THE LIGHTS ON THE DASHBOARD FLICKERED ON AND OFF WHICH ALSO INCLUDED A BEEPING NOISE. THE VEHICLE HAD NOT BEEN TAKEN TO THE DEALER FOR THE FAILURE. THE FAILURE WAS INTERMITTENT AND HAD BEEN ON GOING FOR MORE THAN A YEAR. THE CONTACT STATED THAT THE FAILURE HAPPENED MORE FREQUENTLY WHILE DRIVING ON THE HIGHWAY. THE FAILURE MILEAGE WAS 95,000 AND THE CURRENT MILEAGE IS 114,376. UPDATED 03/29/11*LJ UPDATED 09/16/11*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384619February 26, 2011
STRUCTURE:BODY
VERTICAL CRACK IN HATCH OF 2002 FORD EXPLORER. I LOOK AT OTHER EXPLORERS IN THE SAME TIME PEREIOD AND THEY ALL HAVE THE EXACT SAME CRACK!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384450February 25, 2011
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE REAR HATCH WAS FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT THE VEHICLE COULD BE REPAIRED BUT HE COULD NOT GUARANTEE THAT THE FAILURE WOULD NOT RECUR. THE MANUFACTURER WAS CONTACTED WHO OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 30,000 AND THE CURRENT MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384540February 25, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS DRIVING MY 2002 FORD EXPLORER SUV WHEN THE TRANSMISSION SUDDENLY FAILED, SHIFTING INTO NEUTRAL/LOSING POWER IN TRAFFIC. THIS WAS A DANGEROUS SITUATION! FORTUNATELY I WAS ABLE TO GET OUT OF THE WAY OF TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384402February 24, 2011
STRUCTURE:BODY
THE BACK PANEL BELOW THE REAR WINDOW HAS CRACKED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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