Ford Explorer Complaints (2001)

730 consumer complaints on file.

#762171May 22, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
THE DEALERSHIP HAS BEEN GREAT. THE ORIGINAL TRANSMISSION WAS DEFECTIVE, THE SECOND TRANSMISSION WAS DEFECTIVE AND ALL OF THE FLUID WAS PUSHED OUT THE THIRD TRANSMISSION HAS BEEN MAKING SQUEAKING SOUNDS THAT CANNOT BE LOCATED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8009977May 16, 2002
STRUCTURE
CONSUMER STATES THAT WHILE DRIVING AT OVER 50 MPH THE SLIGHTEST BUMP ON THE ROAD WILL CAUSE THE VEHICLE TO SWAY. CONTACTED DEALER AND THE DEALER IS NOT WILLING TO DO ANYTHING.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8009932May 15, 2002
SEATS
REAR BENCH SEAT IS NOT STATIONERY. TOOK VEHICLE TO DEALER, AND THEY STATED THIS WAS NORMAL. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8009938May 15, 2002
SEATS
REAR SEAT LIFTS UP WHEN BRAKES ARE APPLIED, CAUSING PASSENGER IN SEAT TO ALMOST BE THROWN TO FRONT OF VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8009824May 14, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS, STEERING:HYDRAULIC POWER ASSIST SYSTEM
WHILE PARKING VEHICLE POWER STEERING FAILED. DEALER DETERMINED THAT SERPENTINE BELT HAD BROKEN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#565384May 10, 2002
SEATS
CONSUMER HAS TAKEN VEHICLE IN MANY TIMES INQUIRING ABOUT THE SQUEAKING IN THE LEFT FRONT SEAT. THE BASE OF THE SEAT FRAME WAS CRACKED. THE SEAT HAS BEEN REPLACED, THE SQUEAKING STILL EXISTS. *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#565676May 6, 2002
VISIBILITY:GLASS, SIDE/REAR
CONSUMER STATES WITH NORMAL CLOSURE OF THE REAR DOOR, THE WINDSHIELD COMPLETELY SHATTERED INTO SMALL PIECES LEAVING SPLINTERS IN THE REAR OF THE VEHICLE SUSTAINING MINOR HAND AND FEET INJURIES TO THE INDIVIDUAL CLOSING THE BACK DOOR. *TT
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#8008705April 29, 2002
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY, ENGINE AND ENGINE COOLING
TEMPERATURE INDICATOR LIGHT FLASHED, AFTERWARDS ENGINE STALLED. DEALER HAS REPLACED THERMOSTAT.*AKTHE SERVICE ENGINE LIGHT ILLUMINATED, VEHICLE STARTED TO SMOKE WHILE IN MOTION AT A SPEED OF 65 MPH. VEHICLE WAS TAKEN TO DEALER WHERE HE WAS INFORMED HE HAD A BLOWN HEAD GASKET. CONSUMERS INSURANCE COMPANY DID A TEST WHERE IT WAS DETERMINED OUT THAT A FAULTY THERMOSTAT WAS THE CAUSE. *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8008785April 29, 2002
AIR BAGS:FRONTAL
DURING A CRASH AIRBAGS DID NOT DEPLOY.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#8008413April 23, 2002
AIR BAGS:FRONTAL
PASSENGER'S AIRBAGS SEPARATED FROM DASHBOARD CONSOLE DURING IMPACT. DEALERSHIP WAS AWARE OF PROBLEM.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#761001April 21, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ANYTIME YOU ARE STOPPED, (IN DRIVE, NEUTRAL OR REVERSE), OR STOPPED AT A LIGHT, THE ENGINE SKIPS. THEY CALL IT A LEAN IDOL MISS. A MISS IN ANY MOTOR WILL EVENTUALLY BURN UP THE VALVES. IT IS NOT FIXABLE. THEY WILL NOT EVEN ATTEMPT TO FIX THE PROBLEM. I HAVE NOW TAKEN THE TAGS OFF AND IT SETS IN MY DRIVEWAY. I WILL NOT CAUSE ANY FURTHER DAMAGE TO THIS TRUCK. I HAVE TALKED WITH EVERYONE, INCLUDING THE DEALERSHIP, THE FORD FEILD SERVICE PERSON, CONSUMER AFFAIRS, FORD CUSTOMER SERVICE AND ALSO AN EXECUTIVE FROM FORD IN MICHIGAN NAMED MR. DUNCAN. NO ONE WILL BUDGE. NO ONE WILL HELP ME AND I DON'T HAVE THE MONEY FOR AN ATTORNEY. FORD KNOWS THEY HAVE A FLAW IN THE MOTOR, BUT THEY EXCUSE IT BY SAYING IT DOESN'T HURT THE MOTOR. YES IT DOES. MINE IS ALREADY BLOWING SMOKE. CAN SOMEONE PLEASE HELP US. THE ONLY OTHER CHOICE I HAVE IS TO LET THE TRUCK GO BACK TO THE FINANCE COMPANY. PLEASE HELP. THIS WAS MY FIRST BRAND NEW VEHICLE WE PAID 25,000.00 DOLLARS FOR NOW IT HAS TURNED INTO A NIGHTMARE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#565184April 16, 2002
STEERING:HYDRAULIC POWER ASSIST:PUMP, ENGINE AND ENGINE COOLING, STRUCTURE:BODY, SUSPENSION, AIR BAGS
CONSUMER STATES VEHICLE HAS A POWER STEERING FLUID LEAK. DEALER REPLACED POWER STEERING PUMP. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#565143April 15, 2002
SEATS, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
SINCE THE DAY OF PURCHASE CONSUMER HAS BEEN INQUIRING ABOUT A SQUEAKING OR CREAKING NOISE IN THE DRIVERS SEAT. VEHICLE HAS BEEN IN AT LEAST 4 TIMES TO BE FIXED BUT THE CREAKING CONTINUES. *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8007361April 11, 2002
SUSPENSION:REAR
VEHICLE SHAKES VIOLENTLY WHEN ACCELERATING UP TO 60MPH OR MORE. VEHICLE HAS BEEN IN FOR SAME PROBLEM APPPROXIMATELY 4 TIMES. AT LAST INCIDENT DEALER FOUND THAT SWAY BAR WAS BROKEN. PLEASE PROVIDE MOE INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8007393April 11, 2002
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
AN ELECTRICAL SHORT IN WIRING OF RADIO HAD CAUSED A FIRE UNDER THE DASH WHILE PARKED. DEALER AND MANUFACTURER WERE NOTIFIED. *AK *JG
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#8007434April 11, 2002
SUSPENSION
STEERING WHEEL WOULD VIBRATE UNDER 5 MPH, DEALER AND MANUFACTURER WERE NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#760435April 8, 2002
TIRES
FORD STATED TO ME THAT I NEED TO MAKE AN APPOINTMENT TO REPLACE MY TIRES BUT THEY REFUSE TO PAY FOR THIS.*AK (TIRESIZE: 17)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8007017April 8, 2002
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
WHILE DRIVING VEHICLE WILL STALL, AND INSTRUMENT PANEL WOULD ILLUMINATE. TOOK VEHICLE TO DEALER, AND DEALER REPLACED INSTRUMENT PANEL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8006820April 2, 2002
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR, SUSPENSION
WHILE DRIVING 60MPH VEHICLE VIBRATES. VEHICLE PULLS TO THE RIGHT SEVERLY. STEERING WHEEL IS CROOKED, PULLS TO THE LEFT. DEALER CONTACTED. *AK ALSO, CONSUMER STATES THAT THERE IS VERY BAD SMELL FROM CATALYTIC CONVERTER WHICH FORD SAYS IT IS NORMAL. *YD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#759664March 22, 2002
SEATS:FRONT ASSEMBLY:RECLINER
SEAT DOES NOT RELEASE TO LET BACK PASSENGERS OUT OF TRUCK. THIS PROBLEM IS THE SECOND SET OF SEAT PROBLEMS. I OWNED AN EXPLORER SPORT IN 2000 AND HAD THE SAME PROBLEM WITH THE SEAT. FORD IS AWARE OF THE PROBLEM AND IS NOT DEALING WITH THE ISSUE. I HAVE SMALL CHILDREN WHO RIDE IN THE REAR OF THE TRUCK AND IF SOME THING HAPPENS TO ME UP FRONT, THEY ARE TRAPPED IN THE BACK OF THE TRUCK AND UNABLE TO GET OUT. SEEMS TO BE A SEAT MECHANISM PROBLEM WHICH THEY REFUSE TO ADDRESS. THIS IS ACTUALLY A LIFE/SAFETY ISSUE AND I FEEL THIS NEEDS TO BE ADDRESSED. PLEASE CONTACT ME AT YOUR EARLIEST CONVENIENCE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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