Ford Explorer Complaints (1995)

843 consumer complaints on file.

#553802August 15, 2000
TIRES
CONSUMER DISCOVERED A SLOW LEAK IN ONE OF THE TIRES (FIRESTON ATX RADIALS) UPON INSPECTION OF ALL THE TIRES NOTICED THEY ARE CRACKING ALONG THE OUTSIDE ALTHOUGH THE MILEAGE OF THE VEHICLE IS LOW. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#867862August 15, 2000
TIRES:TREAD/BELT
WHILE DRIVING APPROXIMATELY 70 MPH RIGHT REAR TIRE TREAD WAS SEPARATED, CAUSING VEHICLE TO FLIP 3 TIMES. DRIVER SUSTAINED INJURIES. TIRES WERE THE ORIGINAL ONES WHEN VEHICLE WAS PURCHASED. VEHICLE WAS A 1995 FORD TRUCK EXPLORER. PLEASE ADD ADDTIONAL TIRE INFO.RMATION, ODI# 6141. *AK FIRESTONE ATX P235/70/R15 *MW
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#727746August 13, 2000
TIRES, FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
FLUID WHICH WAS LATER CONFIRMED TO BE OIL FROM OVERFLOW TANK SPILLED OUT ON BRAKES ON PASSENGER SIDE. I HAD TO DRIVE 2 HOURS BACK TO NORTH CAROLINA BECAUSE THE DEALERSHIP IN GALAX, VA CLOSED AT NOON ON SATURDAYS. IF I WAS BY MYSELF IT WOULD BE A DIFFERENT STORY BUT I HAD MY CHILD WITH ME. TOWN AND COUNTRY FORD CONFIRMED THE SITUATION AND STATED THAT FORD HAD SENT OUT A MEMO SAYING IF THE VEHICLE WAS IN WARRANTEE THE COULD PUT THE COVER ON TO PREVENT THIS PROBLEM BUT DUE TO MY MILEAGE I HAD TO PAY $375.OO NOT INCLUDING PARTS TO HAVE THIS TAKING CARE OF. MY QUESTION IS IF THEY PUT THIS DEVICE ON AND KNEW THIS COULD HAPPEN WHY NOT WARN THE CONSUMER INSTEAD OF FINDING OUT THIS WAY AND WHY SHOULD I HAVE TO PAY FOR A POTENTIAL SAFETY HAZARD WHICH WAS NOT OF MY MAKING. I CALLED THE 800 NUMBER ON SEVERAL OCCASIONS; GOT A CLAIMS NUMBER AND THAT WAS IT. THE SECOND TIME THEY SAID CALL TOWN AND COUNTRY FORD WHICH THE REGIONAL REP STILL HASN'T RESPONDED. NEXT, I SENT THEM A E-MAIL STATING THE PROBLEM AND STILL NO RESPONSE. ON THE TIRES, WHICH I HAD TO REPLACE MYSELF, EXCEPT FOR THE SPARE WHICH IS A FIRESTONE, SINCE THE WARRANTY WAS NOT HONORED STATING THAT SINCE THEY WERE ONLY THEY WERE ONLY THE STATESIDE RECEIVING DEALERSHIP THEY WERE NOT RESPONSIBLE. THE TIRES BLEW OUT LESS THAN TWO WEEKS AFTER PICKING UP THE VEHICLE. I AM VERY DISPLEASED WITH FORD. ACCORDING TO THE DISTANCE OF TRAVEL I HAVE RESORTED TO RENTING SO I WOULD NOT HAVE TO WORRY ABOUT GETTING INTO AN ACCIDENT WITH MY CHILD IN THE VEHICLE. THIS IS UNACCEPTABLE AND NEEDS TO BE ADDRESSED. I CAN REPLACE A VEHICLE BUT NOT A LIFE. HOWEVER, I REFUSE TO PAY FOR SOMETHING WHICH WAS ALREADY THERE TO BEGIN WITH. THANKING YOU IN ADVANCE FOR YOUR TIME AND ATTENTION IN THIS MATTER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727654August 12, 2000
TIRES:SIDEWALL
I WAS DRIVING IN TOWN AT 35 MPH WHEN TIRE SUDDENLY DEFLATED WHEN TIRE WAS TAKEN OFF A SPLIT IN THE SIDEWALL THAT RAN INTO THE TREAD WAS FOUND( DOT NUMBER: VDHL AWR TIRE SIZE: 235/75/15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727723August 12, 2000
UNKNOWN OR OTHER
NO SUMMARY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#867578August 11, 2000
TIRES:TREAD/BELT
PE 00-020; ORIGINAL TIRES ON FORD EXPLORER 1995 P23575R15. COSNUMER WAS DRIVING AT APPROXIMATELY 65-70 MPH WHEN REAR RIGHT TIRE TREAD SEPARATED AND THEN BLEW OUT. *AK THE TIRE WAS USED FOR ONLY 7300 MILES. FIRESTONE CLAIMED IT ROAD HAZARD. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#867477August 11, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, TIRES:TREAD/BELT
REAR PASSENGER'S TIRE TREAD SEPARATED AT 65-70MPH, CAUSING DRIVER TO LOSE CONTROL. TIRE SIZE P235 ORIGINAL EQUIPMENT. *AK PRIOR TO RECALL (00T-005) CONSUMER REPLACED TWO FIRESTONE TIRES. THE CONSUMER WANTS TO BE REIMBURSED FOR THE COST OF TWO TIRES REPLACED BEFORE THE FIRESTONE RECALL. CONSUMER ALSO EXPERIENCED NOISE WHEN BRAKING DUE TO PRMATURE WEARING OF BRAKE PADS AND BAD ROTORS WHICH REPLACED. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727457August 10, 2000
TIRES:TREAD/BELT
ON JULY 5, 2000, WHILE TRAVELING WEST ON INTERSTATE 40, THREE MILES EAST OF GRANTS, NM, THE RIGHT REAR TIRE BLEW APART. WE WERE ABLE TO SAFELY GET OFF THE HIGHWAY. THIS WAS THE THIRD FIRESTONE TIRE THAT HAS BLOWN OR EXPERIENCED TREAD SEPARATION ON ME. *AK( DOT NUMBER: TIRE SIZE: 235X75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727464August 10, 2000
TIRES:TREAD/BELT
SINCE THESE TIRES WERE OFFICIALLY RECALLED YESTERDAY (8/9/00), WE HAVE CONTACTED THE DEALER WHERE WE PURCHASED THE VEHICLE. THEY STATED THAT IT WILL PROBABLY TAKE UP TO SIX MONTHS BEFORE WE ARE CONTACTED AND CAN BEGIN TO RECTIFY THE PROBLEM. I FEEL THIS IS UNACCEPTABLE. MY WIFE AND CHILDREN USE THIS VEHICLE PRIMARILY AND I AM CONCERNED ABOUT THE DANGERS. IS THE INFORMATION FROM THE DEALER CORRECT? I HAVE BEEN TRYING TO GET THROUGH TO THE FIRESTONE HOTLINE 800#, BUT CANNOT GET THROUGH FOR ANY FURTHER INFORMATION. ANY INFO YOU COULD GIVE ME WOULD BE APPRECIATED. *AK( DOT NUMBER: TIRE SIZE: P175R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727501August 10, 2000
TIRES:TREAD/BELT
WE SUFFERED A SUDDEN TIRE FAILURE ON THE LEFT REAR WHEEL WHILE TRAVELING NORTHBOUND ON I10 BETWEEN TUCSON AND PHOENIX AND TOWING A 1970 VW BEETLE. JUST PRIOR TO THE TIRE FAILURE, I FELT SOMETHING WAS NOT RIGHT, SO I STOPPED THE VEHICLE ON THE SHOULDER OF THE INTERSTATE AND INSPECTED THE HITCH, THE VW BEETLE AND THE REAR TIRES ON MY EXPLORER AND FOUND NOTHING OF CONCERN. AS I WAS GETTING BACK UP TO SPEED, THE TIRE TREAD ON THE REAR LEFT TIRE CAME TOTALLY OFF AND THE EXPLORER FELT LIKE I WAS DRIVING ON ICE, ESSENTIALLY NO STEERING WITHOUT DANGER OF LOSING CONTROL. I STABILIZED THE VEHILCLE BUT IT GRADUALLY SLIDE TO THE LEFT AND I SENSED THAT IF I TRIED TO CORRECT THE CAR WOULD GO OUT OF CONTROL. FORTUNATELY, I WAS IN THE RIGHT LANE ON A TWO LANE HIGHWAY WITH NO ONE AROUND BUT I THE CAR GRADUALLY MOVE TO THE LEFT SLOWING SLOWLY; WHEN THE BEETLE CAUGHT THE SHOULDER GRAVEL WE LAUNCHED INTO TO A ROLL OVER. WE ROLLED TWICE AND LANDED UPRIGHT AND THE TREADLESS TIRE WAS STILL INFLATED. TOWING THE BEETLE PROVIDED A SUBSTANTIAL AMOUNT OF DRAG SLOWING BOTH VEHICLES LESSENING THE SEVERITY OF THE EXPLORER'S ROLL. WHEN THE BEETLE BROKE LOOSE DURING THE ROLL IT TOOK A LOT OF MOMENTUM WITH IT AS IT ROLLED MUCH FURTHER THAN THE EXPLORER CAUSING THE EXPLORER TO HIT ON BOTH ROOF EDGES ON SUBSEQUENT ROLLS AND LANDING ON THE TIRES WITHOUT THE AIRBAGS DEPLOYING; BOTH PASSENGER WERE WEARING SEATBELTS AND DESPITE SPRAINS, BRUISES AND SCRATCHES WE WALKED AWAY FROM THE ACCIDENT. HOWEVER, BOTH CARS WERE TOTALED AND CONTENTS DAMAGED AND LOST. A FEW WEEKS BEFORE THIS, I HAD THE FRONT TIRE DEVELOP A SEVERE BUMP AND TOOK IT TO MY LOCAL FIRESTONE DEALER AND BOUGHT NEW FRONT TIRE AND ASKED THEM TO CHECK THE REAR TIRES WHICH STILL HAD PLENTY OF TREAD DEPTH WHICH BY THE WAY THE FRONT TIRE THAT DEVELOPED THE BUMP ALSO HAD PLENTY OF TREAD LEFT. FIRESTONE DEALER ASSURED ME THE BACK TIRES DID NOT NEED REPLACING. *AK( DOT NUMBER: )
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#727534August 10, 2000
TIRES:TREAD/BELT
I NO LONGER OWN THIS TRUCK, HENCE THE MISSING INFORMATION. I WAS DRIVING AT HIGH SPEED ON A NICE SUNNY 70- SOME DEGREE DAY WHEN A PART OF THE TREAD PEELED OFF AND THE SIDEWALL BLEW OUT. I WAS ABLE TO STEER TO THE SHOULDER AND STOP, WITH SIGNIFICANT DIFFICULTY. I DID NOT KNOW THIS INFO MIGHT BE SIGNIFICANT UNTIL NOW. I WAS NOT IN A SOUTHERN STATE IN HOT WEATHER. THE TIRE WAS ONLY SIX MONTHS OLD, I HAD RUINED THE ORIGINAL EQUIPMENT TIRE AT A CONSTRUCTION SITE. *AK( DOT NUMBER: )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#867453August 10, 2000
TIRES:TREAD/BELT
WHILE DRIVING ABOUT 70 MPH LEFT REAR TIRE BLEWOUT, CAUSING VEHICLE TO ROLLOVER. FIRESTONE WILDERNESS TIRES, SIZE P225/70R15. *AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#727187August 9, 2000
TIRES
WHILE RETURNING FROM VACATION, I WAS TRAVELING NORTH ON HWY. 75 IN HOWE, TX, AT 70MPH WHEN I HEARD THE TIRE BEGIN MAKING NOISE AND THEN IT BLEW OUT. THE BLOWOUT CAUSED ME TO SWERVE UNCONTROLLABLY (90 DEGREES TO THE ROAD 3 TIMES, ACROSS BOTH LANES) BEFORE REGAINING CONTROL AND ALLOWING ME TO GET SAFELY OFF OF THE HIGHWAY. THERE WERE LUCKILY NO OTHER CARS IN THE IMMEDIATE AREA AT THIS INSTANT. THE TIRE TREAD HAD SEPARATED FROM THE CASING AND SHREDDED. ALSO IN THE CAR WERE MY WIFE, 17 YEAR OLD DAUGHTER, AND MY DAUGHTERS FRIEND. THE TIRE CAUSED DAMAGE IN THE WHEEL WELL/REAR QUARTER PANEL AND ROCKER PANEL AREA OF THE CAR AS WELL AS CRACKING THE REAR TAILLIGHT LENS AND DAMAGING THE ALUMINUM WHEEL.( DOT NUMBER: VDUUJBA227 TIRE SIZE: P225-70R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727193August 9, 2000
TIRES
THIS REPORT RELATES TO THE CURRENT TIRE PROBLEMS WITH FORD EXPLORER VEHICLES. MY PREVIOUS LETTER TO NHTSA IS DATED 13 MAY 1997. YOU NEED TO GO BACK AND REREAD THIS LETTER. FORD MOTOR COMPANY IS DELIBERATELY AND FLAGRANTLY PUTTING INCORRECT TIRE PRESSURE LABELS INTO ALL FORD EXPLORER TRUCKS. THE REASON IS THAT THE TRUCK "RIDES BETTER" WITH LOWER TIRE PRESSURE (26 POUNDS). FORDS OWN MECHANICS WILL TELL YOU THAT YOU NEED AT LEAST 35 POUNDS OF AIR PRESSURE TO AVOID PREMATURE TIRE WEAR. THEN WHEN YOU GO BACK TO FORD AND TRY TO GET THEM TO REPLACE YOUR DAMAGED TIRES (IF THEY DON'T FAIL FIRST), THEY "STONEWALL" ALL YOUR LETTERS AND PHONE CALLS. TRUST ME, BECAUSE I WENT THRU THE WHOLE PROCESS AND GOT NO WHERE WITH FORD. THEY DON'T CARE ABOUT PREMATURE TIRE WEAR OR DAMAGED/UNSAFE TIRES, THEY JUST WANT A NICE SOFT RIDE IN ORDER TO KEEP SELLING FORD EXPLORER TRUCKS. IF YOU PUT THE PROPER AIR PRESSURE INTO THE TIRES (35 POUNDS), THE TRUCK RIDES HARD AND ROUGH DUE TO THE SUSPENSION SYSTEM. YOU FOLKS NEED TO CHECK THIS OUT, FORD IS LITERALLY GETTING AWAY WITH MURDER HERE. ARJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727200August 9, 2000
TIRES
NO SUMMARY( DOT NUMBER: TIRE SIZE: P225/70R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727221August 9, 2000
TIRES
WHILE DRIVING ACROSS ALLIGATOR ALLEY (I-75) IN FLORIDA IN MY 95 FORD EXPLORER AROUND 8:30PM AT A SPEED OF 75MPH WITH FOUR WELL-KEPT INFLATED TIRES WITH NO VISUAL DEFECTS, THE LEFT REAR TIRE TREAD PEALED OFF FROM THE CORE OF THE TIRE WITHOUT WARNING OR IMPACT OF ANY OBJECT IN THE ROAD. MY SUVS REAR END BEGAN TO SWERVE, I WAS ABLE TO KEEP SOME CONTROL LONG ENOUGH TO BRING THE VEHICLE TO A STOP WITH NO INJURES. THE ONLY DAMAGE WAS TO THE CAR FROM THE TREAD BREAKING WAY.( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727266August 9, 2000
TIRES
THIS ACCIDENT OCCURRED DURING RAIN AND HIGH WIND. HOWEVER, GIVEN THE PROBLEMS RECENTLY REPORTED IN THE PRESS I WANTED TO REPORT THE ISSUE. THE VEHICLE DID ROLL OVER AND BOTH TIRES ON THE DRIVERS SIDE WERE BLOWN OUT. I DON'T KNOW THE BLOWN TIRE/TIRES CAUSED OR OCCURRED AS A RESULT OF THE CAR ROLLING OVER.( DOT NUMBER: )
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#727356August 9, 2000
TIRES
I HAVE SUBMITTED A CLAIM TO FIRESTONE, AND AM AWAITING THEIR REPLY.( DOT NUMBER: TIRE SIZE: P235/75/R1 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727362August 9, 2000
TIRES
WHILE DRIVING TO WORK ON MAY 30, 2000, THE FIRESTONE ATX TIRE'S OUTER SURFACE SPLIT OFF FROM THE REST OF THE TIRE. ABOUT 30% OF THE TREAD SPLIT FROM THE TIRE RESULTING IN DAMAGE TO THE REAR WHEEL WELL BODY DAMAGE AT THE REAR AND TEARING OFF PLASTIC TRIM. THIS OCCURRED ON A PARTICULARLY DANAGEROUS STRETCH OF ROAD THROUGH TIJERAS CANYON EAST OF ALBUQUERQUE, NEW MEXICO. OUR SON WAS FORTUNATE TO MAINTAIN CONTROL OF THE VEHICLE AND GET OFF THE FREEWAY TO CHANGE THE TIRE. WHEN HE TOOK THE TIRE TO FIRESTONE TIRE AT 9500 MONTGOMERY NE, ALBUQUERQUE, NM 87111, TEL: 505-293-4921, HE WAS TOLD HE MUST BUY A NEW TIRE AND THAT HE COULD MAIL THE DEFECTIVE TIRE SOMEWHERE AND THEN GET PART OF IT REIMBURSED. FIRESTONE IMPLIES THAT HE MUST HAVE BEEN RESPONSIBLE FOR THE DAMAGE. THIS TIRE AND THE FOUR OTHERS ON THE EXPLORER HAVE BEEN REPLACED THIS DATE WITH FOUR NEW MICHELIN TIRES. WE WANT NOTHING MORE TO DO WITH FIRESTONE TIRES. THE COST OF REPLACING THE TIRES WAS OVER $500 INCLUDING TAX, BALANCING, CAPS. FIRESTONE'S RECALL AND OFFER TO REPLACE TIRES OF THE SAME KIND WOULD BE UNACCEPTABLE TO US. WE HAVE LOST TOTAL CONFIDENCE IN THIS COMPANY. IT IS DESPICABLE THAT THEY HAVE COVERED UP THE DEFECTS IN THEIR TIRES FOR THIS LONG AND THAT PEOPLE HAVE LOST THEIR LIVES. THEY DON'T DESERVE TO BE IN BUSINESS. THANK YOU FOR THE OPPORTUNITY TO REGISTER OUR COMPLAINT. THE TIMEIM FROM THE VEHICLE.CASING.( DOT NUMBER: VNHL P8 TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#867322August 9, 2000
SUSPENSION
PE00 020; CONSUMERT WAS TRAVELING ABOUT 75MPH ON HIGHWAY AND FELT HEAVY VIBRATION INSIDE OF VEHICLE . HE WENT TO PULL OVER ONTO THE SHOULDERS. AND VEHICLE TOOK A 270 DEGREE SPINN OUT. THEN, VEHICLE HIT A ROAD SIGN, AND IT FLIPPED INTO A DITCH. THERE WERE MINOR SKRATCHES. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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