Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10481036October 18, 2012
POWER TRAIN, ENGINE
TRANSMISSION FAILED FOR THE SECOND TIME. FAILED ORIGINALLY AT 65,000 MILES AND HAD TO BE REPLACED. FAILED AGAIN 3 YEARS LATER AT 130,000 MILES AND HAD A REBUILT TRANSMISSION INSTALLED. 10 MONTHS LATER AT 140,000 MILES THE TRANSMISSION IS LEAKING AND STARTING TO SLIP. I DON'T ANTICIPATE PAYING FOR A 4TH TRANSMISSION ON THIS VEHICLE. OBVIOUSLY THERE IS SOMETHING WRONG WITH THE DESIGN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10480833October 17, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATE 10MPH THE CONTACT HEARD A GRINDING NOISE. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THAT THE BODY MOUNTS WERE DETERIORATING BETWEEN THE FRAME. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE APPOXIMATE FAILURE MILEAGE WAS 141,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10480776October 16, 2012
POWER TRAIN
I WAS DRIVING IN TOWN WHEN I ACCELERATED FROM A STOP LIGHT AND THE TRANSMISSION WOULD NOT ENGAGE INTO 3RD GEAR. THE ENGINE REVVED HIGHLY AND THEN SUDDENLY THE TRANSMISSION KICKED INTO GEAR WITH A SUDDEN JOLT FORWARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10480647October 16, 2012
ENGINE
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE TIMING CHAIN BELT TENSIONER FAILED AND CAUSED THE VEHICLE TO SOUND LIKE A DIESEL TRUCK WHILE DRIVING. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THE ENGINE NEEDED TO BE REPLACED. THE CONTACT STATED THE NOISE HAD BEEN A PROBLEM FOR OVER FOUR YEARS, BUT THE DEALER COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE. THE FAILURE MILEAGE WAS 62,000 AND THE CURRENT MILEAGE WAS 101,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10480102October 15, 2012
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT HE ATTEMPTED TO ENGAGE THE HEATER HOWEVER, THE VEHICLE EXHIBITED AN ABNORMAL NOISE AND THE HEATER WOULD NOT ENGAGE. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THE CONTACT THAT THE HEATER BOX NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10480596October 15, 2012
VISIBILITY:GLASS, SIDE/REAR
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE FRONT PASSENGER, REAR PASSENGER AND DRIVER SIDE WINDOWS MALFUNCTIONED. THE CONTACTED MENTIONED THAT THE WINDOWS COULD NOT BE CLOSED OR OPENED. THE DEALER WAS CONTACTED AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 149,983 AND THE CURRENT MILEAGE IS 206,000. UPDATED 11/07/12*LJ THE CONSUMER STATED ALL OF THE WINDOWS MALFUNCTIONED. UPDATED 11/07/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479914October 12, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL), POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE PARKED, IT BECAME DIFFICULT TO SHIFT GEARS. THE VEHICLE WAS ALSO SLIPPING GEARS WHILE DRIVING AT ANY SPEED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING THREE DIFFERENT TIMES. THE TECHNICIANS WERE UNABLE TO DIAGNOSE THE FAILURE. THERE WAS AN INVESTIGATION UNDER NHTSA ACTION NUMBER: EA09013 (POWER TRAIN: AUTOMATIC TRANSMISSION: LEVER AND LINKAGE: COLUMN SHIFT STEERING: COLUMN STEERING: COLUMN LOCKING: ANTI-THEFT DEVICE POWER TRAIN: AUTOMATIC TRANSMISSION: GEAR POSITION INDICATION (PRNDL)) THAT MAY BE RELATED TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 146,000. UPDATED 11/28/12 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478525October 3, 2012
SUSPENSION:FRONT:WHEEL BEARING
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 68 MPH, THE VEHICLE EXHIBITED A SQUEALING NOISE AND BEGAN PULLING TO THE LEFT. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS AND WAS TOLD THAT THE WHEEL BEARINGS WERE FROZEN AND THAT HE SHOULD CONTINUE TO DRIVE ON THEM UNTIL THEY FRACTURED, IN WHICH THE VEHICLE WOULD BE FINE TO DRIVE. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE BEARINGS WERE FROZEN TO THE AXLE, AND THAT THE REAR DRIVER'S SIDE AXLE WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 73,000 AND THE CURRENT MILEAGE WAS 161,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10477337September 27, 2012
ENGINE, POWER TRAIN
WHILE COMING OFF A FREEWAY MY CAR SUDDENLY JERKED AND THE TRANSMISSION FAILED. CAUSING MY VEHICLE TO STOP. WHEN TRYING TO MOVE FORWARD THE CAR BEGAN TO TRY TO ROLL BACKWARDS INTO THE CAR BEHIND ME. I WAS LUCKY I WAS COMING TO A STOP RATHER THEN GOING FULL SPEED ON THE FREEWAY. AFTER MUCH RESEARCH I HAVE FOUND THAT THIS IS AN ALL TOO COMMON PROBLEM WITH THIS MAKE MODEL AND YEAR. THE TRANSMISSION NOW NEEDS TO BE COMPLETELY REBUILT ACCORDING TO 2 MECHANICS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10477722September 26, 2012
SEATS:FRONT ASSEMBLY:RECLINER
2002 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO A BOLT UNDER THE FRONT SEAT THAT CAN BREAK CAUSING THE SEAT TO MOVE BACK AND FORTH *TGW THE CONSUMER WOULD LIKE HIS VEHICLE REPAIRED AT NO CHARGE, EVEN THOUGH IT IS 2002, AND NOT INCLUDED IN RECALL# 03V281000, WHICH HE DID REFERENCE.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475485September 15, 2012
POWER TRAIN, STEERING
WENT TO PUT CAR IN DRIVE FROM THE PARK POSITION AND THE SHIFTER COMPLETELY BROKE AND WAS HANGING. ALSO, I WAS NOT ABLE TO GET MY KEY OUT OF THE IGNITION. WE WERE PLANNING TO MAKE AN OUT OF TOWN TRIP THE FOLLOWING DAY, HOWEVER, HAD TO CHANGE PLANS DUE TO THIS SITUATION. AFTER SEARCHING ONLINE, I HAVE DISCOVERED THERE HAS BEEN NUMEROUS COMPLAINTS FOR THIS EXACT DEFECT FOR THE EXACT TYPE OF VEHICLE. IT SEEMS THAT SINCE THERE HAS ALREADY BEEN SO MANY SAME SITUATIONS, THAT A RECALL WOULD HAVE TAKEN PLACE BY NOW. NOT HAS IT ONLY BEEN INCONVENIENT, BUT COULD ALSO BE POTENTIALLY DANGEROUS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475201September 12, 2012
SUSPENSION
HEARD A CLUNK NOISE IN THE REAR OF TRUCK...COME TO FIND OUT BOTH REAR STRUT COILS WERE ROTTED OUT AND BROKEN..TRUCKS HAS NEVER PULLED A TRAILER OR BEEN OFF ROAD! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472930August 29, 2012
STRUCTURE:BODY, STRUCTURE:BODY:HATCHBACK/LIFTGATE
PART# 2L2Z-98420A68-AA HINGE AND ATTACHMENTS FOR LIFTGATE BROKE 08/04-2008. RECALL CAMPAIGN#PE04045-PURCHASED ANOTHER HINGE FROM FORD PARTS DEPT. INVOICE# 216039 ON 08/04/2008-THEY DID NOT TELL ME THERE WAS A RECALL ON THIS PART ITEM- BOUGHT PART AND REPLACED IT MYSELF. 08/26-2012 THE OTHER HINGE BROKE AND CALLED 1-888-327-4226 AND WAS TOLD RECALL WAS OVER- THE FORD STORE NEVER TOLD ME THIS PART WAS RECALLED AND CHARGED ME $43.95. NOW THE OTHER SIDE OF THE HATCHBACK HINGE HAS BROKEN AND HAVE BEEN TOLD I HAVE TO PAY TO GET IT REPAIRED MYSELF AGAIN. NEVER RECEIVED ANY POSTCARD FOR RECALL NOTICE. THIS PART IS DEFECTIVE-BOTH HINGES HAVE BROKEN- I HAVE PAID FOR ONE HINGE AND REPLACED IT MYSELF AND DO NOT THINK I SHOULD HAVE TO REPLACE THE OTHER ONE ALSO AND SHOULD BE PAID THE $43.95 I PAID NOT EVEN COUNTING MY TIME AND LABOR AND FORD SHOULD PAY FOR THE OTHER SIDE SINCE THIS HINGE IS CLEARLY DEFECTIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472572August 27, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE TRAVELING 70 MPH THE VEHICLE SPEED SUDDENLY INCREASED UP TO 90 MPH. THE CONTACT STATED THAT THE BRAKE PEDAL WAS VERY STIFF AND FAILED TO STOP THE VEHICLE. AS A RESULT, THE CONTACT HAD TO SHIFT INTO PARK IN ORDER TO GET THE VEHICLE TO STOP. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 175,550.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471853August 22, 2012
SUSPENSION
TL* THE CONTACT OWNS A 2002 FORD EXPLORER SPORT. THE CONTACT STATED THAT THE VEHICLE BODY MOUNT BUSHINGS WERE CORRODED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BODY MOUNT BUSHINGS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 70,000 AND THE CURRENT MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471653August 20, 2012
ENGINE, POWER TRAIN
TRANSMISSION FAILED ON THE HIGHWAY AT 70MPH PULLED OFF EXIT AND CONTINUED ON CITY ROADS TO OUR JOBS PARKING LOT AND IS NO LONGER DRIVE ABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470691August 14, 2012
ENGINE AND ENGINE COOLING
THE BODY MOUNTS ON THE VEHICLE ARE DESINTEGRATING. I TOUCHED IT WITH MY HAND AND IT FELL APART. BODY MOUNTS SHOULD LAST MUCH LONGER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470278August 12, 2012
FUEL/PROPULSION SYSTEM, POWER TRAIN
THE SERVICE ENGINE LIGHT CAME ON AND I WAS TOLD THERE MIGHT BE A TRANSMISSION PROBLEM. AFTER THE SERVICE THE LIGHT WAS OFF AND I WAS GOING AGAIN. AT 107,000 MILES THE LIGHT CAME BACK ON AND BACK TO THE SERVICE DEPARTMANT AND THEY SAID THE #5 RING WAS HAVING PROBLEMS I COULD DRIVE IT AND IT WOULD GET WORSE. IT WAS ALSO MENTIONED THIS YEAR EXPLORER HAD MANY TRANSMISSION ISSUES. NOW THEY WANT A MINIMUM OF $3,500 TO FIX THE SUV AND THE TRADE-IN IS ONLY WORTH $3,500 DOLLARS. I NOW HAVE 117,500 MILES ON IT AND IT SHIFTS HARD AND GOES IN REVESERVES SLOWLY. I HAVE TALKED TO FORD TO NO AVAIL AT ALL. THE SAY SORRY BUT WE CAN'T HELP WITH FIXING IT AT ALL. THERE IS NO DISCOUNTED RATE FOR AN ISSUE THAT IS WELL KNOWN ON THE BLOGS. THIS SEEMS TO BE AGAINST THE FACT THAT FORD SAYS THEY HAVE THE BEXT TRUCKS ON THE ROAD IF THEY THINK 117,000 MILES IS ENOUGH TO REPLACE THE TRANSMISSION. I DO NOT UNDERSTAND THE FACT THEY THINK IT IS OKAY TO CHARGE THAT AMOUNT FOR A KNOWN ISSUE ON THE 2002 - 2004 MODEL EXPLORERS. I NEED HELP AS I CAN'T AFFORD TO FIX IT TO TRADE IT IN AND I DON'T SEE PUTTING $3,500 PLUS INTO SOME THING THAT MAY ONLY LAST ONE DAY TO MAYBE A YEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470035August 9, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING IN REVERSE, THE GEAR SHIFT LEVER FAILED. THE CONTACT TRIED TO SHIFT THE VEHICLE IN PARK BUT THE GEAR SHIFT REMAINED STUCK. THE CONTACT STATED THE VEHICLE CONTINUED TO MOVE AND THE EMERGENCY BRAKE WAS USED TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO A MECHANIC FOR INSPECTION WHERE THEY STATED THAT THE ALUMINUM HOUSE THAT CONNECTED THE SHIFT LEVER TO THE STEERING COLUMN FAILED AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND HAVE NOT RESPONDED. THE FAILURE MILEAGE WAS 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469310August 6, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE ATTEMPTING TO SHIFT FROM PARK TO DRIVE, THE GEAR SHIFTER LEVER FRACTURED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DENIED ASSISTANCE WITH THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 64,549.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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