Ford Explorer Complaints (2001)

730 consumer complaints on file.

#10078971June 28, 2004
SEATS:FRONT ASSEMBLY:RECLINER
PASSENGER SIDE LATCH NOT CATCHING ON FRONT SEAT. I HURT MY UPPER BACK AND NECK. THE SEAT JUST GOES BACK ON ITS OWN. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10079417June 17, 2004
STRUCTURE
LTR FWD FM REGION V RE THE FORD EXPLORER AS A DEFECTIVE PRODUCT, HIS SISTER GINA AGIN AND HER FIANCE MICHAEL HEYWORTH KILLED IN A FATAL ROLLOVER ACCIDENT, ATTACHMENTS NOT IMAGED FWD NVS-200. *LA WITNESS STATEMENTS INDICAT THE THE VEHICLE VEERED OFF THE ROAD INTO THE GRASSY MEDIAN 2-3 TIMES. IT APPEARED THAT THE DRIVER OVERCORRECTED AND THE VEHICLE ROLLED OVER SIDE TO SIDE THEN FRONT TO BACK. *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
2
#10074863June 5, 2004
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, SERVICE BRAKES, HYDRAULIC
AT TIMES MY LEFT TURN SIGNAL WHEN ENGAGED DOESNT WORK AND AT THIS TIME I NOTICE SMOKE COMING OUT OF STEERING COLLUMN,THIS HAS SOMETHING TO DO WITH PRESSING THE BRAKES, SOMETIMES WHEN I DEPRESS IT WORKS THEN GOES OFF WHEN PRESSING A SECOND TIME, ALSO DISPLAY ON STEREO WORKS PART TIME ONLY MAYBE ONE OUT OF EVERY TEN DRIVES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071701June 4, 2004
POWER TRAIN:AXLE ASSEMBLY, POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
WHILE DRIVING AT APPROXIMATELY 55 MPH, THE VEHICLE VIBRATED AND HAD A BUMPY RIDE. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THE MECHANIC REPLACED THE DIFFERENTIAL AFTER HAVING THE VEHICLE FOR OVER A MONTH. *AK THE RIGHT FRONT AXLE WAS REPLACED. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074691June 2, 2004
ELECTRICAL SYSTEM
ON JANUARY 25,2004 I WAS APPROACHING A TRAFIC SIGNAL IN MY 2001 FORD EXPLORER I SLOWED TO APPROXIMATELY 5MPH. MY FOOT WAS NOT ON THE ACCELERATOR, BUT WHEN I HIT THE BRAKE THE CAR LUNGED FORWARD ,AND HIT THE CAR IN FRONT OF ME. I HIT THE BRAKE AS HARD AS I COULD BUT THE CAR WOULD NOT STOP. THE ENGINE MADE A REVING SOUND AS IT LUNGED FORWARD. THE CAR IN FRONT OF ME SUSTAINED DAMAGE TOTALING $ 1237 AND THE PASSENGER COMPLAINED OF A NECK AGGRIVATION. MY CAR SUSTAINED MINIMAL DAMAGE TO THE BUMPER. THIS WAS THE 1ST ACCIDENT I HAVE EVER BEEN IN WHERE IT WAS ALLEGED THAT I MAY BE AT FAULT, CLEARLY I WAS NOT. THIS SURGE WHEN DECELERATING HAS HAPPENED 2 TIMES AFTER THIS ACCIDENT, BOTH OF WHICH WERE WITNESSED BY A PASSENGER IN MY CAR. LUCKILY NOBODY WAS INJURED ON THESE OCCASIONS. I HAVE SINCE TAKEN THE CAR INTO THE DEALER WHEREUPON I WAS INFORMED THAT THE DEALER HAD RECEIVED A TECHNICAL SERVICE BULETIN (TSB) FROM FORD REGARDING AN IDLE AIR CONTROL (IAC) VALVE FOR THIS MAKE AND MODEL DATED 2/5/03. THE DEALER REPLACED THIS VALVE ON 5/20/04.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10074019May 21, 2004
EXTERIOR LIGHTING, SERVICE BRAKES, HYDRAULIC
THE BRAKES FAILED. THIS CONSUMER WAS NOTIFIED OF THIS PROBLEM BY A PASSING MOTORIST. MECHANIC DETERMINED THAT THIS OCCURRED BECAUSE OF A DEFECT IN THE MULTI FUNCTION SWITCH. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074012May 20, 2004
TIRES:SIDEWALL, TIRES:TREAD/BELT
WHILE DRIVING 65 MPH HEARD A LOUD KNOCKING NOISE COMING FROM THE REAR. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND DROVE THE VEHICLE TO A BODY SHOP. THE MECHANIC DETERMINED THAT DRIVER'S REAR TIRE NEEDED TO BE REPLACED DUE TO A BLOWOUT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073778May 11, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
PROBLEMS WITH TIRE EQUIPMENT ON 2001 EXPLORER SPORT.*MR WHILE DRIVING THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DETERMINED THAT THE EMISSIONS SENSOR NEEDED TO BE REPLACED. THE TECHNICIAN INDICATED THAT THE COST OF THE REPAIR WOULD BE $240.57 AND THAT THE REPLACEMENT WOULD TAKE ABOUT 45 MINUTES BECAUSE THE SENSOR WAS DIFFICULT TO GET TO. THE CONSUMER REQUESTED THAT THE OLD PART BE RETURNED TO HIM. WHEN THE CONSUME GOT HOME HE OPENED THE HOOD AND SAW THAT THE SENSOR WAS EXTREMELY ACCESSIBLE ON THE TOP RIGHT OF THE ENGINE. THE CONSUMER FELLS THE COST OF THE REPAIR WAS NOT REASONABLE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072162May 5, 2004
VEHICLE SPEED CONTROL
INTERMITTENTLY WHILE DRIVING AT A VERY LOW SPEED VEHICLE SURGED BY APPLYINGTHE BRAKES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071847April 29, 2004
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
WHILE APPLYING THE ACCELERATOR PEDAL VEHICLE SHOOK. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE ,AND DROVE IT TO DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT AXLE SHAFT NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067412April 19, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
INTERMITTENTLY WHILE DRIVING AT 55 MPH VEHICLE STALLED AND HESITATED. A MECHANIC DETERMINED THAT THE INTAKE MANIFOLD GASKET NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067415April 19, 2004
SEATS:FRONT ASSEMBLY:RECLINER
RECALL 03V28100 REGARDING HIGH BACK SEAT. CONSUMER WAS REACHING BACK TRYING TO PICK UP SOMETHING BEHIND THE SEAT AND THE SEAT COLLAPSED BACKWARDS ONTO THE REAR SEAT. CONSUMER'S VEHICLE WAS NOT COVERED UNDER THE RECALL DUE TO VIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066209April 15, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
EGR VALVE FAILED ON MY VEHICLE 3 TIMES. ACCORDING TO AN ONLINE REPAIR FORUM, THIS COULD LEAD TO STALLING AND HESITATION IN ACCELERATION. MY EGR VALVE HAS FAILED ALL 3 TIMES DURING PERIODS OF ACCELERATION WHILE ON THE FREEWAY. THIS COULD POSE A SAFETY HAZARD SHOULD IT FAIL AND STALL WHILE ACCELERATING TO ENTER THE FREEWAY OR WHILE PASSING ANOTHER VEHICLE ON A 2 LANE ROAD.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065947April 12, 2004
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
MY WIFE AND I RECENTLY PURCHASED A 2001 FORD EXPLORER SPORT TRAC FROM SIMMONS ROCKWELL, IN BIG FLATS NEW YORK ON FEBRUARY 28, 2004. UPON SIGNING PAPERWORK, WE WERE SHOWN A FORM FROM FORD MOTOR COMPANY INDICATING THAT THE VEHICLE MENTIONED WAS A REPURCHASED VEHICLE. THE FORM STATED THAT THE ORIGIONAL OWNER WAS COMPLAINING OF THE ABS SYSTEM NOT PROPERLY WORKING. THE SALES REPRESENTATIVE AND THE FORD FORM STATED THAT THE VEHICLE WAS REPAIRED AND WAS IN SATISFACTORY CONDITION. A COUPLE OF WEEKS LATER I EXPERIENCED A PROBLEM WITH THE ABS SYSTEM NOT WORKING AND A LIGHT ON THE DASH INDICATING THAT THERE WAS A PROBLEM. I CONTACTED THE DEALER THE NEXT DAY AND I WAS TOLD THAT THEY COULD NOT HELP ME THAT I WOULD HAVE TO CONTACT A FORD DEALER. I CONTACTED MCGUIRE FORD IN ITHACA NEW YORK AND THEY RAN A REPAIR HISTORY ON THIS VEHICLE, WHICH SHOWED NUMEROUS ATTEMPTS TO REPAIR THE ABS SYSTEM. MCGUIRE FORD STATED THAT THEY HAD TO ORDER PARTS FOR THE ABS SYSTEM. A WEEK LATER MCGUIRE FORD REPLACED PARTS FOR THE ABS SYSTEM. A FEW DAYS LATER I HAD TROUBLES WITH THE ABS SYSTEM AGAIN AND CONTACTED SIMMONS ROCKWELL FORD IN HORNELL NEW YORK. I DROPPED THE VEHICLE OFF FOR REPAIRS ON 4/1/04 AND PICKED IT UP 0N 4/2/04. ON 4/2/04 I EXPERIENCED PROBLEMS WITH THE BRAKE SYSTEM AGAIN. I CONTACTED SIMMONS ROCKWELL HORNELL SERVICE DEPARTMENT AND ASKED THEM IF IT WAS ALRIGHT IF I USED ANY FORD DEALERSHIP FOR REPAIRS AS THEY WERE 45 MILES AWAY FROM MY HOME. THEY INDICATED YES THAT ANY FORD DEALER WOULD HONOR THE WARRANTY,SO I WENT TO MY LOCAL FORD DEALER. THIS DEALER REFUSED TO DO REPAIRS DUE TO THE EXTENSIVE HISTORY OF PROBLEMS WITH THIS VEHICLE AND PAST PROBLEMS WITH SIMMONS ROCKWELL. THIS VEHICLE HAS LESS THAN 29,000 MILES ON IT AND I HAVE NOT OWNED THE VEHICLE FOR A MONTH AND I HAD TO HAVE UNSUCCESSFUL REPAIRS MADE. THE FIRST PAYMENT IS DUE ON 4/13/04. I DROPPED THE VEHICLE OFF TO SIMMONS ROCKWELL ON 4/5/04 AND TOLD THE SALES REP MIKE GIAGIOS THAT I DID NOT WANT THE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067045April 12, 2004
SUSPENSION
WHILE DRIVING AT 20 MPH AND TURNING RIGHT OR LEFT VEHICLE LIFTED ON ITS OWN. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, AND MECHANIC COULD NOT DUPLICATE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066771April 7, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
CONSUMER COMPLAINED ABOUT A BRAKE PROBLEM. BRAKES, ROTORS, AND CALIPERS HAD TO BE REPLACED ON 3 SEPARATE OCCASIONS. CURRENTLY, ABS BRAKE SYSTEM LIGHT KEPT COMING ON. VEHICLE WAS TOWED TO THE DEALER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064312April 1, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER ARM, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
DESIGN FLAW IN "BALL JOINTS" FOR 2001 FORD EXPLORER SPORT. VECHICLE HAS 52K MILES, LESS THAN 3YRS OLD, AND NEEDED TO REPLACE LOWER BALL JOINTS, AND IT WAS SUGGESTED THAT THE UPPER BALL JOINTS MAY ALSO NEED REPLACING IN THE NEAR FUTURE, AT A COST OF $400 FOR EACH SET. THESE BALL JOINTS SHOULD NEVER NEED REPLACING AT THIS LOW MILEAGE, ESPECIALLY FOR A SPORT UTILITY VECHICLE, ONE OF WHICH HAS NEVER BEEN OFF THE ROAD. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063891March 25, 2004
AIR BAGS
WE WERE TRAVELING 35MPH IN SNOWY/ICYCONDITIONS. WE SLID INTO A TELEPHONE POLE ON THE DRIVERS SIDE AND TOTALED THE SUV WITHOUT ANY AIRBAGS GOING OFF AND THE SEATBELTS COMING OUT OF THE LOCK. WE HAVE BEEN IN CONTACT WITH FORD VIA TWO LETTERS BUT THE WON'T ACKNOWLEDGE THAT THEIR DRIVERS SIDE AIRBAG SHOULD HAVE WENT OFF IN THAT TYPE OF COLLISION EVEN WITH PHOTOS TO PROVE. WE NEED HELP. WE NEED TO KNOW WHAT "SHOULD" HAVE HAPPENED IN THAT TYPE OF INCIDENT. WE RECEIVED HEAD INJURIES.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10062999March 11, 2004
EXTERIOR LIGHTING:BRAKE LIGHTS, EXTERIOR LIGHTING:TURN SIGNAL
WHILE DRIVING 35 MPH THERE WAS ARE NO TURN SIGNAL OR BRAKE LIGHT. DRIVER WOULD MOVE THE STEERING WHEEL IN ANOTHER DIRECTION AND THE SIGNALS AND BRAKE LIGHT WOULD COME ON AND OFF. THE DRIVER WAS ABLE TO DRIVE THE VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC INFORMED THE CONSUMER THERE WAS NO RECALL FOR THIS VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061919March 11, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
2001 EXPLORER SPORT-TRAC AUTOMATIC TRANSMISSION WENT BAD AT 49,600 MILES. TRANSMISSION MECHANIC SAID THAT THE 4R55E AND 5R55E TRANSMISSIONS ARE NOTORIOUS FOR HAVING FAULTY VALVE BODIES WHICH CAUSES THE CLUTCHES TO BURN UP. MY TRUCK HAS ALWAYS BEEN MAINTAINED PROPERLY. NEVER RACED OR TOWED HEAVY LOADS. JUST A DAILY COMMUTER VEHICLE. THERE IS NO REASON THIS TRANSMISSION SHOULD HAVE FAILED THIS EARLY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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