Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10067699April 22, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
ON A HOT DAY, I OPENED THE GLASS LIFTGATE & THE PASSENGER SIDE STRUT GLUE CAME UNDONE, CAUSING THE LIFTGATE TO NOT SHUT PROPERLY. I THEN REMOVED THE STRUT SO THAT I COULD CLOSE THE LIFTGATE WITHOUT BREAKING THE GLASS, & CONTINUE TO DRIVE. I NEVER OPENED IT AGAIN. A MONTH LATER, THE GLUE ON THE HOLDING STRUT & THE GLASS ON THE DRIVER SIDE BECAME UNDONE. (ALSO, ON THE FIRST WARM DAY OF THIS SPRING SEASON, I POWERED DOWN THE PASSENGER SIDE FRONT SEAT WINDOW, BUT I WAS UNABLE TO GET IT TO GO BACK UP, ALTHOUGH THE POWER WAS WORKING. IT BECAME EVIDENT THAT THIS IS ALSO ATTRIBUTABLE TO THE INFERIOR BONDING PRODUCT USED ON THIS WINDOW. THE INTERIM REMEDY WAS THAT I TAPED THE WINDOW UP WITH DUCT TAPE TO PROTECT THE VEHICLE FROM THE ELEMENTS & THEFT.) IT'S CLEAR THAT SINCE THIS HAS HAPPENED IN 2 SECTIONS OF MY NEW VEHICLE THAT THERE IS A DEFECT IN THE BONDING PRODUCT USED ON THESE WINDOWS. I FOUND THERE IS A RECALL FOR THIS VERY PROBLEM ON MY VEHICLE. (RECALL NO. 01I010000.) THERE IS ALSO A PHONE NO. TO CALL REGARDING THIS PROBLEM AS FORD HAS DECIDED TO CONDUCT A SPECIAL SERVICE CAMPAIGN TO INSPECT AND TORQUE THE LIFTGATE GLASS BRACKET ON AFFECTED VEHICLES. I CALLED THIS NUMBER AND WAS ADVISED THAT, ALTHOUGH I HAVE THE EXACT VEHICLE AND PROBLEM AS THE RECALL REQUIRES, MY VIN NUMBER DOES NOT RENDER ME ELIGIBLE FOR THE RECALL. IN ADDITION, ALTHOUGH I CLEARLY HAVE AN AFFECTED VEHICLE, I WAS NOT OFFERED THE OPPORTUNITY TO HAVE THE BENEFIT OF THE SPECIAL SERVICE CAMPAIGN.GIVEN THE NATURE OF THE PROBLEM, THE NEWNESS OF THE VEHICLE & THE FACT THAT IT HAS HAPPENED ON TWO WINDOWS, THIS IS CLEARLY A MANUFACTURER DEFECT. IN ADDITION, THERE IS A RECALL FOR THE EXACT PROBLEM (ON THE BACK WINDOW) ON MY EXACT VEHICLE. IF FOR SOME REASON MY VIN NUMBER IS NOT INCLUDED, IT OBVIOUSLY SHOULD BE INCLUDED. AFTER ALL, HOW DO THEY INITIALLY DETERMINE WHICH GROUPS OF CARS HAVE BEEN AFFECTED IF NOT BY THE CONSUMERS COMPLAINING OF THE PROBLEM? BEING FIXED TOMORROW FOR $800.*AK PE04045.PCO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062898April 20, 2004
FUEL SYSTEM, GASOLINE:DELIVERY
FUEL INDICATOR READS INCORRECTLY. THE PART WAS REPAIRED ONCE. HOWEVER, THE PROBLEM STILL EXISTS. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063274April 20, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
ON 3 SEPARATE OCCASIONS TRANSMISSION SLIPPED AND JUMPED OUT OF GEAR. DEALERSHIP CHANGED SEVERAL PARTS IN THE TRANSMISSION. THE CONSUMER WAS NOT SURE WHAT PARTS WERE REPLACED.*AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066457April 19, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
I LIFTED THE TOP PORTION OF THE TAILGATE TO RETRIEVE ITEMS FROM CAR. AS IT LIFTED, THE BOLT THAT HINGES THE RIGHT TOP SIDE OF THE TAILGATE BROKE OFF, THE HYDROLIC PORTION LET GO AND THE TAILGATE CAME DOWN ON MY HEAD. I WAS UNABLE TO CLOSE THE TAILGATE AFTER THAT, AND IT WAS HANGING DOWN ON AN ANGLE, UNDRIVEABLE AS IT CONTINUED TO FALL FURTHER DOWN AND MAKE "CRACKING" NOISES. IT IS CURRENTLY BEING FIXED, HOWEVER FORD IS NOT TOO CONCERNED! MY CAR IS 500 MILES OVER WARRANTY (1 1/2 YEARS OLD), AND THEY SAY I AM RESPONSIBLE TO PAY A PORTION OF THIS BILL.*AK PE04045_PCO
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10067133April 14, 2004
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
CONSUMER COMPLAINED ABOUT AN AIR BAG LIGHTPROBLEM. IT KEPT COMING ON. CONSUMER TOOK VEHICLE TO THE DEALER. THE SENSORS WERE CHANGED. HOWEVER, THE PROBLEM STILL OCCURS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067137April 14, 2004
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
CONSUMER COMPLAINED ABOUT AN AIR BAG PROBLEM. CONSUMER TOOK VEHICLE TO THE DEALER. THE SENSORS WERE CHANGED. HOWEVER, THE PROBLEM STILL OCCURS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067188April 14, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CONSUMER STATED THAT GEAR SHIFT BROKE OFF, PREVENTING CONSUME R FROM DRIVING THE VEHICLE. ALSO, ELECTRIC WINDOWS BROKE, ONE AT A TIME. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066017April 13, 2004
EQUIPMENT, ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ENGINE AND ENGINE COOLING:COOLING SYSTEM
THE AUTOMATIC GEAR SHIFT BROKE. COULD NOT CHANGE GEARS. ELECTRIC WINDOWS STOPPED WORKING BOTH DRIVER AND PASSENGER. AIR CONDITIONER BROKE - AIR CONDITIONER CLUTCH MAKE RUBBING NOISE WHEN ENGAGED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066087April 13, 2004
ELECTRICAL SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER, POWER TRAIN:AUTOMATIC TRANSMISSION
I PURCHASED MY 2002 EXPLORER SPORT TRAC IN MARCH LAST YEAR(2003). I HAD TO WAIT AND EXTRA WEEK TO PICK UP MY VEHICLE DUE TO ELECTRICAL PROBLEM THAT THEY SWORE TO ME WAS TAKEN CARE OF. IN JANUARY 2004 MY CHECK ENGINE LIGHT CAME ON SO I CALLED MY CLOSEST FORD DEALERSHIP AND THEY TOLD ME IT WOULD TAKE 2 WEEKS FOR ME TO GET AN APPOINTMENT TO HAVE MY TRUCK CHECKED. THREE DAYS LATER MY TRANSMISSION BLEW. I CALLED FORD CUSTOMER RELATIONS AND THEY SAID THAT IT WAS NOT A PROBLEM AND THAT I WOULD HAVE TO PAY TO HAVE MY TRUCK FIXED. THREE WEEKS AND $2600.00 LATER I GOT MY TRUCK BACK. NOW THE CHECK ENGINE LIGHT IS STILL ON AND MY 4 WHEEL DRIVE DOES NOT WORK. I CALLED AAMCO(THE PLACE FORD REFERRED ME TOO), AND THEY TOLD ME THAT IT WAS NOT THE TRANSMISSION BUT NOW AN ELECTRICAL PROBLEM THAT I WOULD NEED TO TAKE TO THE DEALERSHIP TO HAVE FIXED BUT I WOULD HAVE TO PAY TO HAVE THAT FIXED AS WELL. MY TRUCK HAD 39,000 MILES AND WAS LESS THAN 2 YEARS OLD AND FORD IS STATING THAT THEY ARE REFUSING TO FIX ANYTHING FOR FREE. I HAVE SEEN ALL KINDS OF REPORTS OF ELECTRICAL AND ENGINE PROBLEMS WITH THIS YEAR AND MODEL TRUCK AND I DO NOT AGREE WITH THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065813April 9, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
I WAS OPENING THE DOOR TO GET MY DAUGHTERS DIAPER BAG AND HINGE BROKE. MY HUSBAND WAS TRYING TO PUT IT BACK AND THE GLASS SHATTERED IN HIS HANDS. MY DAUGHTER AND I WERE STANDING NEXT TO THE VEHICLE AS THE GLASS SHATTERED. THIS COULD HAVE TAKEN MY ENTIRE FAMILIES EYE SIGHT. THE GLASS LITERALLY EXPLODED. THIS ISSUE IS DEFINITELY UNSAFE!!! ESPECIALLY WHEN THERE ARE YOUNG CHILDREN AROUND. AND MOTHERS ARE OPENING UP THE HATCH TO GET OUT A DIAPER BAG WITH A CHILD IN HAND. PLEASE NOTE THIS IS THE SECOND TIME WE HAVE HAD A PROBLEM WITH THIS HATCH. WE TOOK IT TO FORD. THIS SHOULD BE A MANDATORY SAFETY RECALL.*AK PE04045_PCO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066881April 9, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
FRONT PASSENGER SIDE WINDOW EXPLODED WHILE VEHICLE WAS STOPPED AT A TRAFFIC LIGHT. WHEN THIS OCCURRED A PIECE OF GLASS HIT THE CONSUMER. PASSENGER SIDE WAS UNOCCUPIED AT THE TIME OF THE INCIDENT. THE CAUSE OF THE WIDOW EXPLODING WAS YET TO BE DETERMINED.*AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10066789April 8, 2004
SUSPENSION:REAR
WHEN DRIVING 30 MPH VEHICLE VIBRATED IN THE REAR. ALSO, CONSUMER HEARD A KNOCKING NOISE COMING FROM THE REAR. CONSUMER TOOK THE VEHICLE TO THE DEALERSHIP FOR INSPECTION, AND MECHANIC WAS UNABLE TO DUPLICATE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065511April 5, 2004
FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM
WHILE DRIVING, THE GAS GAUGE WOULD READ WRONG. THIS WOULD CAUSE THE CONSUMER TO NOT KNOW HOW MUCH FUEL WAS IN THE VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065226March 30, 2004
STEERING
WHILE DRIVING 70 MPH CONSUMER LOST CONTROL OF THE VEHICLE, DEALER NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063851March 25, 2004
UNKNOWN OR OTHER
PAINT ON HOOD AND ROOF BUBBLING AND CRACKING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063856March 25, 2004
UNKNOWN OR OTHER
PAINT ON HOOD AND ROOF OF SUV BUBBLING AND CRACKING. PURCHASED SUV ONLY TWO YEARS AGO ON 4/11/01. IT IS A 2002 AND IS ONLY ONE YEAR OLD AND THE PAINT IS CRACKING AND BUBBLING TERRIBLY ON THE HOOD AND STARTING TO CRACK AND BUBBLE ON THE ROOF AS WELL. TOOK TO DEALER, CROUSE FORD, HAMPSTEAD, MD AND THEY TOLD ME IT WAS PROBABLY BIRDS! PLEASE TELL ME THAT'S A JOKE! (: IF BIRDS ARE GOING TO SCRATCH THE PAINT THAT BADLY THEN THAT STILL INDICATES THAT IT IS A FAULTY PAINT JOB. I ALSO HAD THE TRUCK IN FOR BODY (FENDER) WORK . THE BODY SHOP (SHOWCASE) ALSO BROUGHT TO MY ATTENTION THE CRACKING AND BUBBLING OF THE PAINT. THEY ALSO CONTACTED CROUSE, AND AGAIN CROUSE NEVER RESPONDED. SHOWCASE (THE BODY SHOP) HAD TO CALL A FEW TIMES BEFORE THEY RECEIVED A RESPONSE, AND NOTHING WAS RESOLVED. I THINK THAT CROUSE SHOULD COVER THIS EXPENSE BEING THAT THE TRUCK IS ONLY A 2002. I ALSO HAVE GIVEN CROUSE, HAMPSTEAD MUCH BUSINESS GETTING MY VEHICLE SERVICED AT LEAST 6-8 TIMES. THE PAINT ON MY ONE YEAR OLD SUV SHOULD NOT BE CRACKING OR BUBBLING! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062669March 20, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
REAR HATCH LIFT ON MY 2002 FORD EXPLORER GLASS SHATTERED WHEN I CLOSED IT AFTER PLACING A DIAPER BAG IN THE BACK I TOOK THE VEHICLE TO TEXAS FORD TO FIND OUT IF THERE WAS A RECALL I WAS TOLD NONE. THEY REFUSED TO REPLACE MY GLASS BECAUSE IT WAS OUT OF WARRANTY. THAT I SHOULD FILE ON MY INSURANCE. *JB PE04045.PCO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062412March 17, 2004
VEHICLE SPEED CONTROL
I WAS GETTING ONTO I90, FLOORED THE ACCELERATOR TO CATCH UP TO SPEED. THE ACCELERATOR GOT STUCK IN THAT POSITION, AND I COULDN'T GET IT TO STOP. I HAD BOTH FEET ON THE BRAKE, AND MY TRUCK WAS STILL DOING 80 MPH. I COULDN'T GET IT TO STOP. I FINALLY PUT THE VEHICLE INTO NEUTRAL, PULLED OVER TO THE SIDE, AND FINALLY GOT MY VEHICLE TO STOP. WHILE I WAS IN THE STOPPED POSITION, MY SPEEDOMETER STILL WAS READING 80. FINALLY IT QUIT ON ITS OWN. I DEFINITELY DO NOT FEEL SAFE DRIVING IT ANYMORE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057381March 17, 2004
VEHICLE SPEED CONTROL
WHILE DRIVING 50 MPH, THE THROTTLE PEDAL BECAME STUCK IN THE OPEN POSITION. THE DRIVER SLAMMED ON THE BRAKES BUT THE VEHICLE CONTINUED TO ACCELERATE UP TO 65 MPH. THE DRIVER TAPPED ON THE THROTTLE PEDAL UNTIL IT RELEASED AND WAS ABLE TO STOP THE VEHICLE WITHOUT INCIDENT. THE DEALER MECHANIC COULD NOT DETERMINE THE CAUSE OF THE PROBLEM BUT WILL FURTHER ASSESS THE PROBLEM BY TRYING TO DUPLICATE THE PROBLEM. *NM *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057830March 17, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
THE CONSUMER LEANED OVER INTO THE REAR COMPARTMENT OF THE VEHICLE WHEN THE REAR WINDOW HINGE BROKE AND FELL ON TOP OF THE CONSUMER'S HEAD. THE HINGE WAS REPLACED, BUT IN THE PROCESS, THE "FLIP OPEN" REAR WINDOW SHATTERED, SUBSEQUENTLY THE ENTIRE REAR WINDOW ALONG WITH THE LEFT AND RIGHT HINGES WERE REPLACED. (PRIOR TO THE INCIDENT, THE CONSUMER NOTICED THAT THE REAR WINDOW WOULD OPEN WITHOUT ONE OPENING THE ENTIRE REAR DOOR TO GAIN ACCESS TO THE BACK OF THE VEHICLE) *AK *SC PE04045_PCO
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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