Ford Explorer Complaints (2021)

412 consumer complaints on file.

#11560368December 15, 2023
POWER TRAIN, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2021 Ford Explorer. The contact stated that while reversing, the vehicle suddenly shifted into park, after which the vehicle went into LIMP mode. After restarting the vehicle, the vehicle was unable to shift out of park and displayed the "Automatic Emergency Braking Unavailable" message. The traction control, start-to-stop, and hill start assist warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 30,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560168December 14, 2023
BACK OVER PREVENTION, EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
The contact owns a 2021 Ford Explorer. The contact stated that the screen display was blue and black and became inoperable. While reversing, the screen was blue. The contact was unable to use the GPS feature. There were no warning lights illuminated. The contact called the local dealer, and the contact was informed that the vehicle could be repaired under warranty. The system showed that the screen had connected and disconnected. The vehicle was not repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V342000 (Back Over Prevention). The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559746December 12, 2023
ENGINE
The oil crank case is getting fuel inside. In approximately 1000 to 1500 miles there is a 1 quart and a half of fuel in the oil making the oil level overfill. This oil diluting the fuel issue. Seems like it could be a safety issue if it continues to pour gasoline into the oil crank case. My local Ford dealer, Gary Yomans Ford in Daytona Beach Florida. Verified the concern and told me there’s no repair available yet. The technician further stated that it will eventually destroy the engine from the inside. This issue only started this year. There is at this time 30,959 miles on the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558950December 7, 2023
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
The contact owns a 2021 Ford Explorer. The contact stated while driving approximately 30 MPH, the contact heard an abnormal sound coming from under the floorboards. The contact slowed the vehicle to listen for the sound, when the contact depressed the accelerator pedal to move forward, he heard the abnormal sound and described it as the sound of a motorcycle exhaust. The contact stated that he drove forward for a few minutes more when the abnormal noise from under the vehicle was louder and he felt that some object was trapped underneath the vehicle and was hitting the underside causing a loud banging noise. The contact stopped the vehicle and looked underneath the vehicle and observed that the passenger’s side exhaust pipe had detached from the catalytic converter. The contact then checked the driver's side and saw that a crack had opened approximately one inch from where the exhaust pipe was connected to the catalytic convert. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the damage appeared to have been made during an attempt to steal the catalytic converter and referred the contact to a muffler specialist. The vehicle was not repaired. The contact took the vehicle to a muffler repair shop where it was diagnosed that the exhaust pipes had rusted, and the passenger’s side exhaust pipe had detached from the vehicle. The contact did not believe that the rust was the cause in the fracturing of the exhaust pipe from the catalytic converter. The contact researched online and related the failure to manufacturer Customer Satisfaction Program Number: 21E11 Emission Recall (Engine). The manufacturer was informed of the failure. The failure mileage was 58,691.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558057December 2, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I already having problem with the parking !When I set the packing bottoms it's turns automatically into rear I already have an issues with that!! almost kill my son an nephew I'm scared this happened again in the parking lot at store almost crash other vehicle! I need my car fixed as soon is possible I hope I hear from your side! Thank you!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558054December 2, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I haven’t been problem with the parking !When I set the packing bottoms it’s turns automatically into rear I already have an issues with that !! almost kill my son an nephew I’m scared this happened again in the parking lot at store almost crash other vehicle! I need my car fixed as soon is possible I hope I hear from your side! Thank you!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557719November 30, 2023
POWER TRAIN
The contact owns a 2021 Ford Explorer. The contact stated that while attempting to accelerate after coming to a complete stop, the vehicle briefly lunged forward. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V675000 (Power Train) the VIN was included but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557691November 30, 2023
POWER TRAIN
The contact's daughter owns a 2021 Ford Explorer. The contact stated that while his daughter was driving from a complete stop in a parking lot, the vehicle stalled. A message indicating a transmission failure was displayed. The vehicle failed to restart and was towed to an independent mechanic. The vehicle was not diagnosed and was towed to the dealer to be diagnosed. The dealer informed the contact's daughter that a diagnostic test cost would be charged because the vehicle was out of warranty. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557338November 28, 2023
BACK OVER PREVENTION
The contact owns a 2021 Ford Explorer. The contact stated that while reversing, the rearview camera image was blue. The vehicle was taken to the dealer, where an unknown software update was performed; however, the failure persisted. The contact later received notification of NHTSA Campaign Number: 23V342000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 28,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556064November 20, 2023
POWER TRAIN
The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555657November 17, 2023
WHEELS, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
Two TPMS sensors have failed on this vehicle. Although these sensors are required under the TREAD act, Ford has advised through their dealer that this is not a safety issue and the TPMS sensor batteries failing less than 3 years from date of vehicle manufacture falls in the category of normal wear and tear. Note that the vehicle has 27,243 miles on it, and these are the original TPMS sensors/wheels/tires that the vehicle came equipped with from Ford.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555314November 15, 2023
BACK OVER PREVENTION, POWER TRAIN
The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V735000 (Back Over Prevention), 22V255000 (Power Train), and 23V675000 (Power Train) however, the parts to do the recall repairs were not yet available. The local dealer was contacted and determined that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555230November 15, 2023
POWER TRAIN
The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554924November 13, 2023
POWER TRAIN
UNKNOWN My rear axle bolt may fracture. and this repair still has not been done. and Ford doesn't know. when the part will be in, I'm in fear. for my safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554813November 13, 2023
POWER TRAIN
The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V635000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554524November 10, 2023
UNKNOWN OR OTHER
I have a 2021 Ford Explorer ST that I purchased as a new vehicle. On 8/27/23 I was driving my vehicle to work. I noticed a loud humming noise upon acceleration when I was approximately 1 mile from work. I drove my car to work, parked it. I attempted to get a Ford dealership to service my vehicle and was informed that it would be "3-4 weeks before they could even look at the vehicle" (Siloam Springs Superior Ford). I managed to find a repair shop 2 miles from the hospital that I work at. As I was driving the vehicle to the shop for repair- the loud humming noise upon acceleration was still present- something very loud fell out from under my car. The right side catalytic converter (a pipe several feet long) was hanging down under my car. I am thankful I was driving at a speed <15 mph and not on the highway. The car was repaired (I have attached the receipt for the repair). Upon further research I found that there were other ST Explorer and regular Explorer models with a customer "courtesy repair" that was offered. No such repair was offered to me. I called in a report to the Ford Dealership (general 1-800- 392-3673 line). I received the case #[XXX] at the conclusion of that call. I brought my car into the shop (Lewis Ford Fayetteville), as per Ford's recommendations, to inquire about reimbursement for my issues- since they are the same issues mentioned in the courtesy repair notice. I was not previously notified of a courtesy repair. Lewis Ford informed me that despite my issue being exactly the same issue noted in the courtesy repair- my VIN number was not a part of the repair. This is a dangerous issue. I am certain that if I was at a higher speed level- my car would have been wrecked. According to the repair shop, they have seen and heard of this same issue with Ford Explorer ST models. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554410November 9, 2023
SERVICE BRAKES, ENGINE
The contact owned a 2021 Ford Explorer. The contact stated while driving approximately 25 MPH he depressed the brake pedal to slow for a traffic signal and the vehicle experienced brake failure. The contact stated no warning light was illuminated. The contact drove over the median to avoid crashing into vehicles directly in front of his vehicle. The contact stated that he was pumping the brake pedal however, the vehicle seemed to accelerate independently. The contact stated that he attempted to shift the vehicle into neutral(N) however, the shifter dial would not move. The contact stated he had attempted to turn the vehicle off but could not turn off the vehicle. The contact stated he was finally able to stop the vehicle prior to crashing into traffic directional poles. The contact stated that the Police arrived on the scene and wrote a report. The contact had the vehicle towed to a dealer who diagnosed the vehicle and determined that the driver's side front shock absorber was damaged and needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552796October 31, 2023
POWER TRAIN
The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 60 MPH, the vehicle started to vibrate. The contact stated that there were no warning lights illuminated. The contact stated that she drove the vehicle to a dealer and was informed that the failure could not duplicated. The vehicle had not been repaired. Additionally, the contact stated that when the vehicle was shifted into park(P), the parking brake automatically activated, and the contact did not manually set the parking brake. The failure mileage was approximately 28,000. VIN tool confirms parts not available. The contact took the vehicle to recall repaired and adjustments needed from the previous recall . The dealer stated the recall repair could not be done because they did not have the tool to perform the repairs. When the vehicle was delivered, it was detached from the part of the third row seats.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552126October 26, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
In relation to NHTSA Recall Number: 23V342, Ford has failed to remedy issues around reverse Automatic Emergency Breaking. Whenever the 360° camera screen is blue, the system in place to prevent collisions also fails. There is no pattern of failure. Nearly 60% of the time the vehicle is driven an error related to 23V342 occurs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551182October 21, 2023
SUSPENSION
I bought my 2021 Ford Explorer brand new and at 44,675 miles my shock absorbers went bad. There was no damage to my vehicle that could have caused it, my car was never in an accident. The dealership that repaired them said there was no indication of what caused it and it is highly unusual. Driving without shocks on my vehicle caused the loss of ability to control the rate of weight transfer when going around corners; this also resulted in increased steering input to navigate turns and uneven tire wear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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