Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10122612May 19, 2005
TIRES:SIDEWALL
PROBLEMS WITH DEFECTIVE MICHELIN TIRES ON THE 2002 FORD EXPLORER.***NO ANSWER REQUIRED***. *MR ON TWO OCCASIONS, NOISE WAS HEARD WHILE GOING SPEEDS OF 40-45 MPH. THE BRAKES FELT HEAVY AND IT WAS DIFFICULT TO SLOW THE VEHICLE DOWN. ON ONE OCCASION, THE STEERING WHEEL WAS UNCONTROLLABLE AND A FEW MINUTES LATER, THE CONSUMER WAS ABLE TO CONTROL THE VEHICLE AGAIN. THE CONSUMER FOUND THAT THE TIRE TREADS AND WIRE WERE SEPARATED AS IF THEY WERE CUT. RECALL CAMPAIGN #01V171000. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122615May 19, 2005
VEHICLE SPEED CONTROL:CRUISE CONTROL
2002 FORD EXPLORER CONCERNS REGARDING CRUISE CONTROL FIRES. *MR *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121301May 18, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
DT: THE COMPLAINED STARTED IN 10/04. RECEIVED A RECALL NOTICE. TOOK THE VEHICLE TO THE DEALER, AND PARTS WERE ON BACK ORDER. CALLED THE DEALER NUMEROUS TIMES TO CHECK ON THE PARTS. THE LIFTGATE BUSTED ON THE VEHICLE DUE TO NOT HAVING THE PARTS INSTALLED. DEALER DIDN'T HAVE THE PARTS ON 12-30-2004. DECEMBER 31, 2004 CONSUMER WENT TO THE DEALER, AND THE DEALER WOULDN'T GET THE CONSUMER A RENTAL CAR .SO THEY STAPLED PLASTIC OVER THE BACK OF THE VEHICLE. CONSUMER MADE SEVERAL PHONE CALLS TO FORD ASKING FOR A RENTAL CAR. THEY WOULDN'T GIVE ONE TO CONSUMER. THE GLASS WAS REPLACED IN MARCH, BUT STILL WAS NOT FIXED CORRECTLY. A LIGHT APPEARED INDICATING A DOOR WAS AJAR, AND IT WAS ALWAYS THE LIFTGATE. AND COULDN'T OPEN THE DRIVER'S SIDE DOOR. CONSUMER COULD NOT GET THE DEALER TO HELP FIX THE VEHICLE CORRECTLY BECAUSE IT COST THE DEALER TOO MUCH TO FIX THE VEHICLE THE FIRST TIME.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121170May 17, 2005
POWER TRAIN:AXLE ASSEMBLY
LOUD WHINING NOISE IN THE REAR DIFFERENTIAL .. THE BEARINGS ARE BAD AND THE SEALS ARE LEAKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121045May 16, 2005
WHEELS
I NOTICED THAT THE CAR WAS PULLING TO THE SIDE WHILE DRIVING AND WAS MAKING A STRANGE NOISE COMING FROM THE RIGHT REAR. WHEN I TOOK THE VEHICLE IN TO HAVE THE BRAKES CHECKED THEY INFORMED ME THAT THE RIGHT REAR WHEEL BEARING WAS GOING BAD AND HAD ALMOST A.5 INCH OF PLAY. HE WAS CONCERNED THAT IT WAS UNSAFE TO DRIVE ON. WE CALLED OUR FORD DEALER TO ARRANGE TO HAVE IT FIXED AND THEY INFORMED US THAT THE TIRE COULD COME OFF AND AND THAT THEY KEEP THREE OF THE REPLACEMENT PART IN STOCK BECAUSE IT'S A COMMON PROBLEM WITH THIS VEHICLE. MY HUSBAND CALLED AROUND TO OTHER DEALERS TO GET MORE INFORMATION AND EVERY DEALER KNEW EXACTLY WHICH WHEEL WAS HAVING THE PROBLEM BEFORE MY HUSBAND EVEN TOLD THEM. THEY SAID IT COULD DEFINITELY COME OFF AND THAT I SHOULDN'T DRIVE OVER 20 -25 MPH ON IT. WE ARE HAVING THE VEHICLE TOWED TO THE DEALER TO HAVE IT FIXED TODAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121052May 16, 2005
FUEL SYSTEM, GASOLINE:STORAGE
GAS GUAGE WILL DROP TO EMPTY AND THE DIGITAL READOUT WILL SAY THAT THERE ARE 0 MILES TO EMPTY EVEN THOUGH I HAVE A QUARTER OF A TANK LEFT. IF I WAIT A LITTLE NIT IT WILL SLOWLY GO BACK UP TO WHERE IT BELONGS. I CALLED DEALER AND THEY SAID THEY KNOW NOTHING OF THIS DEFAULT AND DON;T KNOW HOW TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120918May 14, 2005
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
VEHICLE HAS 78,000 MILES, REAR AXLE HALF SHAFT SEAL LEAKS AT DIFFERENTIAL AND THERE IS A LOUD "WHINE' OR "HUM" WHILE ACCELERATING, NOISE STOPS WHEN YOU LET OFF GAS. I HAVE READ NUMEROUS SIMILAR COMPLAINTS AND FEEL THIS IS A MANUFACTERS DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10117573May 13, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
DRIVER NOTICED WHILE SHIFTING THE TRANSMISSION FORWARD OR BACKWARD THE GEARS ARE HARD AND A LOUD KNOCKING NOISE STARTED COMING FROM THE FRONT. DRIVER TOOK THE VEHICLE TO THE DEALER, AND MECHANIC DETERMINED THAT THE VEHICLE HAS TO BE PLACED ON A DIAGNOSTIC MACHINE FOR ANALYSIS. *AK THIS PARTICULAR PROBLEM HAS BEEN ON GOING SINCE THE WARRANTY EXPIRED. THE GEAR SHIFTER BECAME STUCK IN REVERSE GEAR UNLESS IT WAS PULLED FIRMLY TOWARDS THE DRIVER. *BF *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120695May 11, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL
TRANSMISSION AND REAR-END. SEALED TRANSMISSION WAS SERVICED AT DEALERSHIP AT 29,000 MILES. SINCE THEN TRANSMISSION HAS A WHIRR AND THEN A CLUNK WHILE DECELERATING BACK INTO FIRST GEAR. WHINING NOISE FROM REAR-END SINCE 12,000 MILES. FORD REPLACED FAULTY REAR-END SEAL 6 MONTHS AGO, WHINING STILL THERE. I FEEL THAT FORD IS STRINGING ME ALONG UNTIL WARRANTY EXPIRES. FORD KNOWS THERE ARE PROBLEMS BUT WONT FIX UNTIL PART FAILS COMPLETELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121485May 10, 2005
STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS
CONSUMER EXPERIENCING PROBLEMS GETTING THE DEALERSHIP TO PERFORM RECALL LIFTGATE REPAIRS ON VEHICLE.*MR THE VEHICLE WAS TAKEN TO A LOCAL DEALER BUT THEY REFUSED TO DO THE RECALL WORK BECAUSE THE VEHICLE WAS NOT PURCHASED THERE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120547May 10, 2005
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
APRIL 04, THE AIRBAG LIGHT CAME ON FLASHING 3 TIMES (3 BLINKS EACH TIME) AND THEN WOULD REMAIN ON. I TOOK THE CAR TO THE DEALERSHIP HERE AT FREEPORT JET WASH WHILE THE CAR WAS STILL UNDER WARRANTY AND THE WARRANTY WAS FINISHING IN JUNE. WHEN I TOOK THE CAR IN THEY HOOKED IT UP TO THE COMPUTER THEN SIMPLY SAID WE HAVE RESETTED THE CONTROL SYSTEM IN THE CAR AND IF THE LIGHT COMES BACK ON TO BRING IT BACK!~~~ WELL, DIDN'T LAST TOO LONG AND IT CAME BACK ON BUT THIS IS A COUPLE WEEKS LATER AND NOW THEY TELL ME MY WARRANTY IS UP BUT I TOLD THEM THEY WERE AWARE OF THIS BEFORE THE WARRANTY EXPIRED - LONG STORY SHORT THEY CHANGED IT AT NO COST TO ME AND SAID FORD APPROVED IT TO BE FIXED UNDER WARRANTY. BUT, THAT DIDN'T SEEM TO FIX THE PROBLEM, THE AIRBAG CAME ON AGAIN A COUPLE WEEKS LATER WHEN THEY HOOKED IT UP AGAIN THEY SAID IT WAS THE SAME CODE AND RESET THE CONTROL SYSTEM IN THE CAR AND TOLD ME TO BRING IT BACK IF IT TURNS ON...WE ALL KNOW WHAT HAPPENED...IT CAME BACK ON...SO THEY SAID THEY WILL CHANGE IT AGAIN BUT THIS TIME NOT ONLY DID IT TAKE 4 MONTHS TO HEAR BACK FROM THEM (ONLY BECAUSE I FINALLY GOT TIRED OF WAITING AND CALLED THEM BACK) ABOUT THE PART BUT NOW THEY TELL ME THAT THE PART WAS NOT COVERED UNDER WARRANTY AND THE GUY WHO DID IT SHOULDN'T OF (HE IS NO LONGER WITH THE DEALERSHIP) AND THAT I HAVE TO PAY FOR THE 3RD PRETENSIONER TO BE PUT IN MY CAR AFTER I HAVE BEEN TRYING TO GET THIS PROBLEM FIXED A YEAR AND A HALF!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120251May 9, 2005
POWER TRAIN
THERE IS A LOUD DRONING SOUND FROM UNDERNEATH THE CAR AND VIBRATIONS IN THE FLOORBOARDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120219May 8, 2005
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK, STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
CAR WAS PARKED. WHEN MY WIFE WAS WALKING TO THE VEHICLE, SHE NOTICED A LARGE CRACK DOWN THE BACK DOOR (HATCH AREA) OF VEHICLE WHICH IS DIRECTLY BELOW THE GLASS. TAKE NOTE THAT IF THIS PANEL FALLS OFF (AND COULD WITH THE CRACK), IT COULD FALL ONTO ANOTHER VEHICLE CAUSING HARM OR TRAGEDY. IF THE PANEL ALSO FALLS OFF, THE GLASS IS NO LONGER SUPPORTED WHICH ALSO CAN RESULT IN IT FALLING OFF ONTO ANOTHER VEHICLE OR ONTO THE HIGHWAY CAUSING AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120038May 6, 2005
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE PULLING INTO PARKING SPACE VEHICLE ACCELARATED AND CRASHED THROUGH WALL OF A DOCTORS OFFICE. VEHICLE STOPPED AFTER SHIFTING INTO PARK AND FRONT END WAS INSIDE BUILDING. HAD VEHICLE TOWED TO DEALER FOR INSPECTION. FOUND THROTTLE BODY STICKING WHICH MADE GAS PEDAL STICK CAUSING ENGINE TO ACCELARATE OUT OF CONTROL. DEALER FILED CLAIM WITH FORD. STILL WAITING FOR FORD TO RESPOND.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10119810May 4, 2005
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
NHTSA RECALL ID 01I010000 FORD EXPLORER 2002 LIFTGATE DEAR SIR/MADAM, I WOULD LIKE TO REPORT THAT THE FORD DEALERSHIP (JOE MYERS FORD IN HOUSTON, TEXAS) AS WELL AS FORD AS LESS THAN HELPFUL IN GETTING THIS RECALL TAKEN CARE OF. I AM BEING TOLD THAT I WOULD HAVE TO LEAVE THE VEHICLE THERE FOR AN ENTIRE DAY, YET I DO NOT HAVE ANY RIGHT TO A LOANER CAR. THEY ALSO WOULD NOT ACCEPT THE VEHICLE ON A SATURDAY ALTHOUGH THEY ARE OPEN UNTIL 3 PM. I DON'T THINK THAT I SHOULD BE RESPONSIBLE FOR PAYING A RENTAL CAR OR HAVING TO TAKE A VACATION DAY SO THAT FORD CAN REPAIR A DEFECT THAT IS DUE TO FAULTY MANUFACTURING. RGDS, CHRIS ROM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10119600May 3, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSIMIISON BEGAN TO SLIP AAT 30 MPH, 37, 000 MILES. ON 10/02/03- WAS SERVICED, BUT PROBLEM RETURNED FROM TIME TO TIME. IN 2005 PROBLEM WORSENED AT 48, 000 MILES. TOOK VEHICLE TO DEALER FOR TRANSMISSION SERVICE. $DEALER REPORTED NEW TRANSMISSION WAS NEEDED @ COST OF 3,222. THE REPAIR WAS DONE ON 4/22/05.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10119679May 3, 2005
ENGINE AND ENGINE COOLING:ENGINE
I HAVE A 2002 FORD EXPLORER 4.6L V8. WITHIN THE LAST MONTH 3 SPARK PLUGS HAVE BEEN BLOWN OUT OF THE CYLINDER HEADS. EACH TIME ITS A DIFFERENT CYLINDER. FORD MOTOR COMPANY HAS DENIED OUR CLAIM TO REPAIR THE STRIPPED OUT THREADS IN THE CYLINDERS, WITH A 75,000 MILE EXTENDED WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120414April 29, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
2002 FORD EXPLORER EXPERIENCING PROBLEMS WITH BAD ROTORS. *MR THE BRAKES MADE A POPPING NOISE. THE ABS HAD COME ON AND GONE OFF. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10118632April 28, 2005
SUSPENSION:REAR
BOUGHT THE CAR IN JULY 2004 AT AROUND 50,000 MILES. HEARD A LOUD NOISE COMING FROM REAR OF THE TRUCK. CURRENTLY, THE NOISE HAS PROCEEDED TO THE FRONT. I HAVE NOT REPLACED ANYTHING BECAUSE I REALLY DON'T KNOW WHAT I AM GOING TO HAVE TO CHANGE. I WAS WONDERING IF THERE IS GOING TO BE A RECALL ON THIS TRUCK. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10118465April 26, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
1.TRANSMISSION BEGAN SLIPPING, BANGING IN REVERSE, PROBLEMS GETTING THE VEHICLE TO SHIFT FROM PARK TO REVERSE. . VEHICLE BECAME UNABLE TO SHIFT OUT OF 2ND, TRANS LIGHT AND OVERDRIVE LIGHT CAME ON AND FLICKERING. . TAKEN TO MILLER FORD, WHERE IT WAS DIAGNOSED AS HAVING NO 3RD GEAR AT ALL, BOTH BANDS, SERVOS AND SOLENOID NEED REPLACE. 4.SPENT 2 DAYS IN SERVICE, RENTED A VEHICLE AT A COST OF $50. WORK WAS COMPLETED AT A COST OF $1523.28. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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