Ford Explorer Complaints (1998)

2,085 consumer complaints on file.

#10153896March 28, 2006
ENGINE AND ENGINE COOLING
DT*: THE CONTACT STATED WITHOUT WARNING THE ENGINE STALLED AND THE STEERING AND BRAKES LOCKED UP. THIS OCCURRED AT 55 MPH, THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. A FAMILY MEMBER INSPECTED THE VEHICLE AND DETERMINED THE CRANKSHAFT BUSTED, CAUSING ENGINE FAILURE. THE ENGINE WOULD NEED TO BE REPLACED AT A COST HIGHER THAN THE VALUE OF THE VEHICLE. THE CONTACT TRIED TO REPLACE IT WITH A USED ENGINE, BUT WAS TOLD BY SEVERAL MECHANICS THAT FORD MANUFACTURED A BAD ENGINE WITH THE 4.0 SOHC, AND TO PUT A USED ENGINE WOULD BE A WAIST OF MONEY SINCE IT WOULD FAIL AGAIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10153477March 22, 2006
VEHICLE SPEED CONTROL:CRUISE CONTROL
I ARRIVED BACK FROM TAKING MY SON TO THE PARK AT APPROXIMATELY 6:00PM, WATCHED TV AND THEN FIRED UP THE GRILL AROUND 7:45PM. I CAME BACK IN THE HOUSE AND HEARD A LOUD NOISE. I YELLED UPSTAIRS TO MY HUSBAND AND ASKED IF HE HAD HEARD THE NOISE, HE YELLED BACK AND SAID, CALL 911 YOUR TRUCK IS ON FIRE. HE IMMEDIATELY BEGAN TO FIGHT THE FIRE WITH TWO FIRE EXTINGUISHERS AND THE WATER HOSE. WE WERE SCARED AS THE FIRE DEPARTMENT HAD NOT YET ARRIVED AND WE WERE WORRIED IT WAS GOING TO BLOW UP AS IT WAS ONLY APPROXIMATELY 7 FEET FROM THE HOUSE. THE FIRE DEPARTMENT SHOWED US THE AREA IN WHICH THE FIRE STARTED WHICH WAS UNDER THE HOOD ON THE DRIVER'S SIDE, HOWEVER, DEEMED IT INDETERMINABLE. I WAS IN SHOCK THAT THIS OCCURRED AS I ONLY HAD ONE PAYMENT LEFT TO PAYOFF THE LOAN. I RESEARCHED AND FOUND OUT THAT THE SAME VEHICLES THAT WERE BEING RECALLED BY FORD FOR A FAULTY CRUISE CONTROL SWITCH WAS ALSO USED ON MY 1998, HOWEVER, HAD NOT BEEN RECALLED. AFTER MUCH RESEARCH, I HAVE FOUND THERE ARE SEVERAL OTHER VEHICLES THAT ARE THE SAME YEAR AS MINE WERE CATCHING ON FIRE FOR NO APPARENT REASON WITHOUT WARNING. THERE HAVE BEEN RECALLS, HOWEVER, NOT ON MY PARTICULAR VEHICLE. FORD SENT ME A FORM LETTER THAT WAS ADDRESSED TO MY HUSBAND WITH OUR ADDRESS, HOWEVER, THE LETTER STATES DEAR MS. X. (A TRUE INDICATION OF THEIR CONCERN FOR MY ISSUE) I AM ANGERED THAT THERE HAVE BEEN SO MANY VEHICLES THAT HAVE BURST INTO FLAMES WITHOUT WARNING, BURNED DOWN CARS AND HOMES AND LIVES LOST AND FORD BELIEVES THEY HAVE NO RESPONSIBILITY. COULD THEY HAVE NOT ISSUED A CONSUMER ALERT FOR ALL VEHICLES AND AT LEAST AFFORDED THE CONSUMER THE OPPORTUNITY TO MAKE A DECISION TO PAY $20 TO REPLACE THIS PART? I WILL BE PAYING TO HAVE A THOROUGH INVESTIGATION DONE TO PROVE TO FORD THAT THEY ARE IN FACT RESPONSIBLE AND WILL TAKE THIS AS FAR AS I HAVE TO. SOMEONE NEEDS TO INVESTIGATE THE NUMBER OF COMPLAINTS AND DO SOMETHING TO INFORM THE PUBLIC OF THIS HAZARD AND POTENTIALLY SAVE SOMEONE'S LIFE. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10152034March 6, 2006
ELECTRICAL SYSTEM:WIRING, VEHICLE SPEED CONTROL:CRUISE CONTROL
1. MY 1998 FORD EXPLORER XLT BURST INTO FLAMES WITH ABSOLUTELY NO WARNING WHILE PARKED AT MY DAUGHTER'S HIGH SCHOOL PARKING LOT. 2. THE VEHICLE WAS CONSUMED BY FLAMES AND IS A TOTAL LOSS. THE LOCAL FIRE DEPARTMENT BROUGHT TWO UNITS TO PUT THE FIRE OUT. 3. AFTER FILING MY INSURANCE CLAIM, I RESEARCHED THE PROBLEM AND FOUND THAT THE FORD EXPLORER POSES A BIG FIRE RISK. 4. SPECIFICALLY, MY CRUISE CONTROL STOPPED WORKING 3 MONTHS AGO AND JUST AS BEEN DOCUMENTED BY THE NHTSA, THE DEFECTIVE CRUISE CONTROL CAUSED THE ELECTRICAL FIRE. 5. I THANK MY LUCKY STARS NOBODY WAS HURT....BUT IF MY EXPLORER HAD BEEN PARKED INSIDE MY APARTMENT BUILDING THIS INCIDENT WOULD HAVE BURNED DOWN MY BUILDING. PLS LET ME KNOW IF YOU REQUIRE ADDITIONAL DOCUMENTATION OR PHOTOS. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10151195February 25, 2006
ELECTRICAL SYSTEM:WIRING, ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD, VEHICLE SPEED CONTROL:CRUISE CONTROL
1998 FORD EXPLORER, 5.0, SN [XXX], SPEED CONTROL AFTER LEARNING ABOUT THE FIRES CAUSED BY THE SPEED CONTROL ON OTHER FORD VEHICLES I CHECK THE '98. VOLTAGE IS MEASURED AT THE SPEED CONTROL DISENGAGE SWITCH LOCATED ON MASTER CYLINDER. USING A VOLTAGE METER I MEASURED 12 VOLTS TO THIS SWITCH WITH THE IGNITION SWITCH IN THE OFF POSITION WITH THE KEY REMOVED. THIS INDICATES THAT THE SWITCH IS HOT 100% OF THE TIME. I HAVE NOT HAD A FAILURE YET, BUT AM CONCERNED THAT THIS REPRESENTS A POSSIBLE FAILURE IN THE FUTURE CAUSING THE VEHICLE TO URN UP. I HAVE NOTED THAT THERE HAVE BEEN 16 FAILURES AND FIRES ON 1998 FORD EXPLORERS DO TO THIS PROBLEM. *JB UPDATED 07/17/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10151200February 25, 2006
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
THE WATER PUMP WAS REPLACED ON VEHICLE ON 09 AUG, 2003, NECESSITATING REMOVAL AND RE-INSTALLATION OF THE AIR INTAKE HOSE CONNECTED TO THE THROTTLE BODY. ON THE MORNING OF 09 FEB, 2006 THE ACCELERATOR WAS BRIEFLY DEPRESSED TO THE FLOOR WHILE NAVIGATING IN FREEWAY TRAFFIC. THE ACCELERATOR REMAINED IN THIS POSITION AFTER HAVING REMOVED THE DRIVER'S FOOT FROM THE ACCELERATOR. FULL PRESSURE WAS BEING APPLIED TO THE BRAKES WITH NO APPARENT SLOWING OF THE VEHICLE. THE VEHICLE WAS STEERED TOWARDS AN OPEN CONSTRUCTION AREA ADJACENT TO THE FREEWAY, AND SHIFTED INTO 'PARK' WHILE STILL MOVING AT ABOUT 50 MPH. THE VEHICLE STOPPED SAFELY, AND WITHOUT COLLISION. THE VEHICLE REMAINED DRIVABLE AFTER THIS INCIDENT. UPON INVESTIGATION, IT APPEARS THAT THE BODY OF THE HOSE CLAMP THAT SECURES THE AIR INTAKE HOSE TO THE THROTTLE BODY WAS INTERFERING WITH THE THROTTLE MECHANISM SUCH THAT WHEN THE ACCELERATOR WAS FULLY DEPRESSED, A PLASTIC TAB ON THE THROTTLE MECHANISM WOULD RUB AGAINST THE BODY OF THE HOSE CLAMP WITH ENOUGH FORCE TO HOLD THE THROTTLE IN THE FULLY OPEN POSITION. AS PREVIOUSLY MENTIONED, THIS HOSE HAD BEEN REMOVED AND RE-INSTALLED, POSSIBLY CAUSING THE HOSE AND ATTACHED HOSE CLAMP TO BE ROTATED SEVERAL DEGREES FROM THEIR ORIGINAL (FACTORY) POSITION. IT SHOULD BE NOTED THAT THERE ARE NO FEATURES ON THE HOSE OR THROTTLE BODY TO ENSURE PROPER ORIENTATION UPON RE-INSTALLATION. TO CORRECT THE PROBLEM, THE AIR INTAKE HOSE WAS RE-POSITIONED , AND THE OFFENDING CORNER OF THE PLASTIC TAB ON THE THROTTLE LINKAGE WAS FILED OFF. (DIGITAL PHOTOS AND VIDEO OF THE FAILURE CONDITION ARE AVAILABLE)*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10149271February 2, 2006
VEHICLE SPEED CONTROL:CRUISE CONTROL
ON JANUARY 26TH, 2006 AT 3AM OUR 1998 FORD EXPLORER EXPLODED IN 33 DEGREE WEATHER AFTER SITTING IN THE DRIVEWAY FOR 15 HOURS. THE FIRE CAUSED MY VEHICLE, A 1994 BUICK CENTURY TO CATCH FIRE AS WELL. BOTH VEHICLES WERE TOTALED. THE FIRE INVESTIGATOR RULED THE FIRE AS AND "UNKNOWN CAUSE" AND RULED OUT ARSON OR FOUL PLAY. WE BELIEVE THIS SPONTANEOUS FIRE WAS CAUSED BY THE DEFECTIVE CRUISE CONTROL SWITCH ON THE FORD EXPLORER DUE TO THE QUICKNESS AND FIERCENESS OF THIS BLAZE. DUE TO QUICK THINKING WE SAVED AND PREVENTED THE FIRE FROM SPREADING TO OUR HOME. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10148589January 25, 2006
ELECTRICAL SYSTEM
WE RETURNED HOME FROM A CONCERT AT APPROXIMATELY 11 PM ON JANUARY 21,2006. THIS WAS THE LAST TIME THE VEHICLE WAS DRIVEN. ON S JANUARY 22 2006 AT APPROXIMATELY 8:30 AM WE WERE AWAKENED BY OUR FIRE DEPARTMENT CONCERNING 1998 FORD EXPLORER LIMITED WAS IN FLAMES. NO INVESTIGATION WAS DONE , BUT THEY SAID IT WAS AN APPARENT ELECTRICAL FIRE. EXPLODED FRONT TIRES, BUSTED WINDSHIELD ,HOOD AND GRILL DEMOLISHED, ENGINE COMPARTMENT DESTROYED, BOTH FRONT FENDERS BURNT , GAS AND BRAKE PEDALS MELTED, DASHBOARD DAMAGED IT IS BASICALLY A TOTAL LOSS. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10147383January 10, 2006
STRUCTURE:BODY:DOOR
DT: THE CONTACT STATED THE PASSENGER'S DOOR WILL NOT OPEN FROM THE INSIDE OR OUTSIDE. THE VEHICLE HAS NOT BEEN TO A DEALERSHIP TO DETERMINE THE CAUSE OF THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10148675January 10, 2006
VEHICLE SPEED CONTROL:CRUISE CONTROL
1998 FORD EXPLORER CRUISE CONTROL SWITCH CAUGHT ON FIRE. *TS ***NO ANSWER REQUIRED*** *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10146151December 27, 2005
ENGINE AND ENGINE COOLING
I OWN A 1998 FORD EXPLORER. THIS VEHICLE HAS BEEN MAKING AN AWFUL KNOCKING/RATTLE IN THE ENGINE ON START UP. IT HAS BEEN DOING THIS FOR ABOUT 6 MONTHS NOW. UNABLE TO DIAGNOSE PROBLEM DUE TO IT ONLY DOES IT ON COLD START UPS, ONCE THE ENGINE HAS WARMED UP IT TENDS TO STOP. HOWEVER, AFTER A COLD START UP IT WILL RATTLE (SOUNDS LIKE A DIESEL ENGINE), THE RATTLE INCREASES AS I ACCELERATE, HOWEVER ONCE VEHICLE HAS RAN FOR ABOUT 10 MILES IT WILL GO AWAY. IF VEHICLE IS PARKED FOR AN EXTENDED PERIOD OF TIME THEN STARTED UP AGAIN THEN THE NOISE WILL RETURN.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10145958December 23, 2005
VEHICLE SPEED CONTROL:CRUISE CONTROL
MY 1998 FORD EXPLORER WAS PARKED IN OUR ATTACHED GARAGE. MY WIFE USED THE VEHICLE EARLIER IN THE DAY AND PARKED IT IN THE GARAGE AT ABOUT 2:30 PM. AT ABOUT 8:15 PM A SMOKE DETECTOR IN THE GARAGE ALERTED US THERE WAS SMOKE IN THE GARAGE. I OPENED THE DOOR BETWEEN THE LAUNDRY ROOM AND GARAGE TO SEE THE LEFT FRONT TIRE OF THE EXPLORER IN FLAMES. I IMMEDIATELY HAD MY WIFE CALL 911 AND I TRIED TO EXTINGUISH THE FIRE WITH A GARDEN HOSE. THIS DID NOT STOP THE FIRE. I THEN HAD TO REMOVE ANOTHER VEHICLE PARKED IN THE DRIVEWAY. WE BOTH SAFELY ESCAPED THE FIRE. IN THE TIME BETWEEN THE CALL TO 911 AND WHEN THE CORPUS CHRISTI FIRE DEPARTMENT ARRIVED AND EXTINGUISHED THE FIRE, TWO VEHICLES WERE DESTROYED, EXTENSIVE DAMAGE WAS CAUSED TO THE HOUSE AND MUCH PERSONAL PROPERTY WAS LOST. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10144679December 7, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
DT: THE CONTACT STATED ALL FOUR DOORS WERE SHUT AND WILL NOT OPEN. THE TWO FRONT DOORS WILL UNLOCK WITH THE KEY, BUT THEY COULD NOT BE PULLED OPEN. THE CONTACT TOOK THE VEHICLE TO AN AUTO REPAIR SHOP FOR INSPECTION, AND THE SERVICE REPAIRMAN DETERMINED THAT THE LINKAGES ON THE INSIDE OF THE DOORS WERE WORN OUT AND WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS CONTACTED. THEY OFFERED NO FREE REMEDY. NO REPAIR HAS BEEN MADE DUE TO THE EXCESSIVE COST.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144525December 5, 2005
ELECTRICAL SYSTEM
I AM THE PRIMARY DRIVER OF MY NIECE'S 1998 FORD EXPLORER SPORT. ONE AFTERNOON I DROVE THE 1998 FORD EXPLORER SPORT TO THE SUPERMARKET, AND PHARMACY. THE 1998 FORD EXPLORER SPORT WAS RUNNING FINE, ALL THE GAUGES WERE IN THE MIDDLE, NO SMOKE, NO SMELLS, NO PROBLEMS. . AFTER ARRIVING HOME I PARKED THE FORD 1998 EXPLORER SPORT IN MY DRIVEWAY, APPROXIMATELY 2 FEET FROM THE GARAGE DOOR, AND APPROXIMATELY 4 FEET FROM THE ENTRANCE TO MY HOUSE. THE VEHICLE WAS PARKED, SHUT OFF AND SITTING IN THE DRIVEWAY WITH NO PROBLEMS. DURING THE NEXT HOUR, I BEGIN TO HANG CHRISTMAS DECORATIONS ON MY FRONT DOOR, AND I WAS IN & OUT OF THE HOUSE. THE 1998 FORD EXPLORER SPORT WAS STILL FINE IN THE DRIVEWAY. APPROXIMATELY 1 HOUR AFTER I FINISHED MY DECORATING, I BEGAN TO SMELL SOMETHING LIKE RUBBER BURNING. I CHECKED MY STOVE, AND ELECTRICAL OUTLETS, AND EVERYTHING APPEARED TO BE FINE. I FIGURE THE BURNING SMELL WAS COMING FROM MY NEIGHBOR'S HOUSE. THEY HAD WORKERS THERE DRILLING AND MAKING REPAIRS. SO I THEN CONTINUE TO DO MY CHORES. APPROXIMATELY 15 MINUTES LATER I WENT TO LOOK OUT MY FRONT DOOR, AND I SAW DARK SMOKE POURING OUT THE HOOD OF THE 1998 FORD EXPLORER SPORT. I PANICKED, CLOSED THE DOOR, GRABBED THE PHONE, RAN OUT TO THE BACKYARD, AND CALL 911. I WAS TO AFRAID TO GO OUT THE FRONT DOOR, AND ALSO AFRAID TO STAY IN THE HOUSE, THINKING THE HOUSE AND GARAGE WOULD ALSO CATCH FIRE. THANK GOD, THE FIRE DEPARTMENT ARRIVED SWIFTLY, AND EXTINGUISHED THE FIRE. THE FIRE WAS CONTAINED TO THE VEHICLE ONLY, THE FIREMEN AT THE SCENE EXAMINE THE 1998 FORD EXPLORER SPORT, AND DETERMINED THE FIRE ORIGINATED UNDER THE HOOD, THE CAUSE APPEARED TO BE ELECTRICAL. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10143761November 28, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
DT: THE CONTACT STATED THE KEY DID NOT UNLOCK THE DOORS. IT STILL WORKED ON THE IGNITION AND THE REAR DOOR. THE VEHICLE HAS NOT BEEN TO A DEALERSHIP FOR A DIAGNOSIS. BUT ACCORDING TO THE DEALERSHIP THE COMPUTER CHIP IN THE KEY FAILED. THE DEALERSHIP STATED THEY COULD MAKE A NEW KEY FOR THE DOORS, BUT IF IT WAS PUT IN THE IGNITION IT COULD DAMAGE THE IGNITION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10143552November 23, 2005
SEAT BELTS:REAR/OTHER, SEATS:FRONT ASSEMBLY:RECLINER
DT: THE CONTACT PURCHASED A USED VEHICLE ON A WARRANTY. SHE DISCOVERED THE REAR SEAT BELT BUCKLE ASSEMBLIES WERE BROKEN. ALSO, THE FRONT SEATS DID NOT RECLINE PROPERLY. SHE TOOK THE VEHICLE TO A DEALER. NO REPAIRS HAVE BEEN MADE AT THIS TIME. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142752November 15, 2005
SERVICE BRAKES, HYDRAULIC, VISIBILITY:WINDSHIELD, SUSPENSION:FRONT, TIRES, FUEL SYSTEM, GASOLINE, STRUCTURE, AIR BAGS
DT: CONTACT STATED THAT RIGHT AFTER PURCHASING THE VEHICLE HE HAD REPLACE THE BRAKES, TIRES, FUEL FILTER, THE FUEL INJECTION WAS CLEANED , THE ANTI LOCK SENSORS WHERE REPLACED, THE WINDSHIELD WAS REPLACED . THE AIR BAGS ARE ALSO DEPLOYED. WHILE DRIVING THE VEHICLE IT VIBRATES ON THE LEFT SIDE. HE TOOK THE VEHICLE TO A MECHANIC THEY PUT THE VEHICLE ON A RACK TRYING TO LINE THE VEHICLE. IT WOULD NOT LINE UP. THEY FOUND THAT THE BALL JOINTS BAD, ALSO THE MOTOR MOUNTS ARE BROKEN. THE MECHANIC TOLD HIM THAT THE FRAME IS BENT BEYOND REPAIR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142426November 10, 2005
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
1998 FORD EXPLORER, PLENUM DOOR FAILURE, RESULTING IN NO HEAT. CANNOT DEFROST WINDOWS CAUSING SAFETY HAZARD. AFTER MUCH RESEARCH, COMMON PROBLEM WITH FORD EXPLORERS. SHOULD BE A FACTORY DEFECT. GARAGE WANTS $1000 TO FIX. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141368November 1, 2005
VEHICLE SPEED CONTROL
PROCEEDING SLOWLY AT IDLE SPEED WITH FOOT ON BRAKE. AUTO SUDDENLY ACCELERATED SPONTANEOUSLY REQUIRING MUCH HARDER BRAKING TO STOP. HAPPENED TWO TIMES WITHIN 10 MINUTE SPAN. SIMILAR PROBLEM OCCURRED ABOUT 3 YEARS AGO AND WAS FIXED BY FORD DEALER. NO INJURIES OCCURRED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139326October 11, 2005
SUSPENSION:FRONT
DT: 1998 FORD EXPLORER. THE CONTACT STATES THERE IS A BROKEN SWAY BAR LINK PIN. HE STATES THIS IS HAPPENING AGAIN AND AGAIN. THIS HAS HAPPENED THREE TIMES SINCE THEY PURCHASED THE VEHICLE. THE VEHICLE WILL PULL TO THE LEFT AND THEN PULL TO THE RIGHT REAL BADLY. THE VEHICLE WAS THEN TAKEN TO THE PLACE OF PURCHASE. THEY REPLACED THE SWAY BAR LINK PIN TWICE. THIS STARTED ON AUGUST 4, 2005. THE VEHICLE WAS TAKEN TO DEALER ON AUGUST 8, 2005 . THEN THE PROBLEM STARTED LESS THAN 20 DAYS LATER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10138900October 6, 2005
ENGINE AND ENGINE COOLING
FORD EXPLORER SPORT 2 DOOR CAUGHT FIRE WHILE PARKED IN THE GARAGE. IT WAS NOT TURNED ON IT JUST CAUGHT FIRE ON IT'S OWN. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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