Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10202116September 6, 2007
TIRES, WHEELS:HUB, POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
I HAVE A 2002 FORD EXPLORER XLT WITH 96,000 MILES ON IT AND AROUND 60,000 THE NOISE STARTED. FIRST THE FRONT RIGHT WHEEL STARTED TO VIBRATE AND THEN THE HUB WENT. WHILE DRIVING MY FRONT TIRE JUST COLLAPSED. 2ND ISSUE THE REAR END STARTED TO MAKE NOISE IS MORE LIKE VIBRAING. AND AFTER SEARCHING ON GOOGLE, I FIND THAT IM NOT THE ONLY ONE WITH THIS ISSUE. THIS IS A VERY EXPENSIVE ISSUE $1200. JUST TO START THE FORD COMPANY IS AWARE OF THIS ISSUE AND NOTHING IS BEING DONE ABOUT IT. THIS IS NOT A JOKE, THIS IS SERIOUS, SOMEONE CAN GET HURT. MAYBE THAT'S WHAT IT WILL TAKE FOR THE FORD COMPANY TO RESOLVE THE ISSUE, THE ISSUE THAT FORD IS AWARE OF. PLEASE HELP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202117September 6, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT HE HAD TO REBUILD HIS TRANSMISSION AND REPLACE THE REAR DIFFERENTIAL BEARINGS. THE VEHICLE FAILED WHILE DRIVING 70 MPH. HE STATED THAT THE VEHICLE SHUT OFF WHEN HE SHIFTED INTO REVERSE. HE HAD TO WAIT A FEW MINUTES BEFORE THE VEHICLE COULD BE RESTARTED. THE VIN WAS UNKNOWN. THE CURRENT MILEAGE WAS 80,000 AND FAILURE MILEAGE WAS 67,117.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201897September 5, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
WE HAVE A 2002 FORD EXPLORER. WE PURCHASED THIS USED IN AUGUST 2004. ON JUNE 2005 WE STARTED HAVING TROUBLE WITH THE TRANSMISSION AND TOOK IT IN TO THE DEALERSHIP ON JUNE 8, 2005 THEY HAD IT FOR 8 DAYS AND REPAIRED IT UNDER WARRANTY. WE TOOK IT BACK ON JUNE 24, 2005 FOR THE SAME PROBLEM. THEY HAD IT FOR 5 DAYS BUT SAID THEY COULD NOT DUPLICATE THE PROBLEM. ON JAN 20, 2006 WE HAD TO TAKE IT BACK IN TO THE DEALERSHIP FOR TRANSMISSION PROBLEMS AGAIN. THEY HAD IT FOR 7 DAYS THIS TIME AND REPAIRED THE PROBLEM UNDER WARRANTY. THEN ON FEB 10, 2006 WE HAD TO TAKE IT BACK TO THE DEALERSHIP FOR TRANSMISSION PROBLEMS AGAIN. THIS TIME THEY HAD IT FOR 19 DAYS AND AGAIN REPAIRED IT UNDER WARRANTY. NOW WE ARE HAVING TRANSMISSION PROBLEMS AGAIN AND WE TOOK IT TO THE DEALERSHIP FOR REPAIR BUT THEY SAY IT IS OUT OF WARRANTY AND THAT THERE IS NOTHING THEY CAN DO FOR US. THEY SAY THAT IT HAS BEEN 1-1/2 YEARS AND 40,000 MILES SINCE IT WAS LAST WORKED ON AND IT IS OUT OF WARRANTY. AFTER TALKING TO EVERYONE AT THE DEALERSHIP FROM THE SERVICE MGR, THE GENERAL MANAGER AND FINALLY THE OWNERS DAUGHTER, ALL THEY ARE WILLING TO DO FOR US IS TO REPLACE THE TRANSMISSION AND GIVE US THE EMPLOYEE DISCOUNT PRICE WHICH IS $ 2641.50. I FEEL THAT THIS IS AN OWN GOING PROBLEM AND THAT THE TRANSMISSION IS A LEMON AND THEY SHOULD HAVE TO REPLACE THE TRANSMISSION AT NO CHARGE TO US. ALSO AFTER DOING SOME RESEARCH ON THE INTERNET, I AM FINDING THAT THIS SEEMS TO BE A PROBLEM WITH A LOT OF 2002 FORD EXPLORERS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201118August 29, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
MY TRANSMISSION HAS TO BE REPLACED WHICH WILL COST $3800. PLUS $500.FOR THE COST OF A RENTAL CAR. 2ND TIME TRANSMISSION HAS TO BE WORKED ON. THE FIRST TIME THE CAR JUST STOPPED IN THE MIDDLE OF RUSH HOUR. CAR IS MAINTAINED EVERY 3000 MILES@A FORD DEALERSHIP. CHECK ENGINE LIGHT CAME ON WITH OVERDRIVE LIGHT BLINKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200927August 27, 2007
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. A RECALL NOTICE WAS RECEIVED FOR NHTSA CAMPAIGN ID 07V336000 (VEHICLE SPEED CONTROL). THE DEALER ADVISED NOT TO DRIVE THE VEHICLE, HOWEVER; THE PART WAS UNAVAILABLE FOR TWO WEEKS. THERE WAS NO FAILURE. THE CURRENT MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200791August 26, 2007
VEHICLE SPEED CONTROL
FORD RECALL 05S28-SIRS, YOUR WEBSITE RECALL NOTICE STATES THAT THE AFFECTED VEHICLES SHOULD BE RETURNED IMMEDIATELY TO THE DEALER FOR DISCONNECTION OF THE PROBLEM SPEED CONTROL SWITCH WHILE AWAITING AVAILABILITY OF REPLACEMENT WIRING PARTS, HOWEVER, THE RECALL LETTER I RECEIVED THIS WEEK DOES NOT MENTION THIS, NOR DID THE DEALER WHEN I CALLED HIM. HAS THIS INTERIM REPAIR BEEN CANCELED? THANK YOU, WRL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200736August 25, 2007
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
COMPLETE REAR DIFFERENTIAL FAILURE, COMPLETE LOCKUP OF WHEELS, STARTED WITH WHINING FROM REAR END ON 2002 FORD EXPLORER 4WD WITH ONLY 84,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200643August 24, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION, EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
PURCHASED NEW 2002 FORD EXPLORER. I HAD THE ORIGINAL TRANSMISSION REPLACED AT 63,658 MILES DUE TO ITS FAILURE. THE REBUILT ONE THAT COST $2,974 IS NOW SLIPPING @77,853 MILES. IT WILL HAVE TO BE REPLACED SOON AND THE COMPANY THAT DID THE WORK IS NOW OUT OF BUSINESS, THUS THE WARRANTY IS WORTHLESS AND I AM PROBABLY GOING TO HAVE TO JUNK THE VEHICLE AND BUY A FOREIGN VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200688August 24, 2007
TIRES
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE VEHICLE HAS GOODYEAR TRACKER II (NA), SIZE P235/70R16 TIRES. WHILE DRIVING APPROXIMATELY 65 MPH, THE DRIVER SIDE REAR TIRE BLEW OUT AND THE VEHICLE BEGAN TO FISHTAIL. THE CONTACT REGAINED CONTROL OF THE VEHICLE AND PULLED OVER. AAA ARRIVED AND CHANGED THE TIRE. THE TIRE HAS NOT BEEN INSPECTED. THE CURRENT AND FAILURE MILEAGES WERE 61,840.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200722August 24, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
I OWN A 2002 FORD EXPLORER XLT, I HAVE HAD PROBLEMS WITH MY ABS LIGHT COMING ON AND MY BRAKES NOT WORKING CORRECTLY, THEY PULSATE AS IF THEY ARE TRYING TO ENGAGE EVEN WHEN IT IS 90 DEGREES OUTSIDE AND COMPLETELY DRY. NOTHING UPSETS ME MORE THAN HAVING TO PUT ON MY BRAKES AND HAVING THE FEELING THEY ARE NOT GOING TO WORK. THIS PUTS ME IN DANGER AS WELL AS THOSE WHO OWN THIS MODEL. I AM SCARED TO DRIVE IT ANYMORE. I AM ASKING FOR HELP HERE BEFORE I KILL MYSELF, MY FAMILY OR SOME RANDOM PERSON BECAUSE OF FAULTY BRAKES. I DON'T THINK I SHOULD HAVE TO PAY OUT OF POCKET FOR FAULTY ABS PROBLEM THAT FORD HAS SCREWED UP ON. BELOW IT ASKS FOR AN INCIDENT DATE, LET ME TELL YOU THERE HAVE BEEN SEVERAL TIMES IN WHICH THEY KICK ON AND IT FEELS LIKE I'M NOT GOING TO STOP!!!! WHY DOES THERE HAVE TO BE A DEATH BEFORE THESE COMPANIES FINALLY RECALL AND FIX THE PROBLEM?? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200442August 22, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2002 FORD EXPLORER SPORT TRAC. THE CONTACT STATED THAT THE SPEEDOMETER DISPLAYS 10 MPH, EVEN IF THE VEHICLE IS TRAVELING AT HIGHER SPEEDS. THE DEALER STATED THAT THE COMPONENTS WERE OPERATING NORMALLY AND THEY MAY BE ABLE TO PLACE A SPEEDOMETER CLUSTER ON THE VEHICLE. THE VEHICLE WAS PURCHASED FROM A PRIVATE PARTY. THE SPEED WAS UNKNOWN. THE CURRENT MILEAGE WAS 99,679 AND THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201349August 20, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
2002 FORD EXPLORER WITH TAILGATE PROBLEMS CUSTOMER STATES THAT THE STRUCTURAL INTEGRITY OF THE TAILGATE ASSEMBLY IS IN QUESTION**CC THE CONSUMER STATED FORD HAD A RECALL FOR THE 2002 FORD EXPLORER AND WILL NOT LONGER HONOR FIXING THE PROBLEM WITH THOUSANDS OF VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200062August 19, 2007
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
WINDING AND ROARING NOISE FROM REAR END. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200063August 19, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
THE OVERDRIVE LIGHT ON THE 2002 FORD EXPLORER IS BLINKING. THIS WAS AFTER THE 100K MILES CHECKUP. I AM NOW BEING TOLD THAT THE TRANSMISSION IS POSSIBLY DAMAGED DUE TO A FAULTY PART THAT IS A KNOW ISSUE WITH FORD MOTOR COMPANY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199949August 17, 2007
SUSPENSION:REAR
GRINDING NOISE SOUNDING LIKE IT IS FROM REAR END, ESPECIALLY ACCELERATING AT HIGH SPEEDS, AND TURNING. TOLD TO REPLACE REAR HUB ASSEMBLY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199639August 15, 2007
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2002 FORD EXPLORER SPORT TRAC. WHILE PROCEEDING TO MAKE A LEFT TURN, THE VEHICLE FAILED TO STOP. THE CONTACT HAD TO APPLY MAXIMUM PRESSURE TO THE BRAKES IN ORDER TO STOP THE VEHICLE. THE FAILURE ALSO OCCURRED WHILE HER HUSBAND WAS DRIVING THE VEHICLE. WHEN HE APPLIED MAXIMUM PRESSURE TO THE BRAKES, THE VEHICLE ACCELERATED. THE CONTACT STATED THAT WHEN SHE DEPRESSES THE BRAKE PEDAL, THE VEHICLE SUDDENLY SPEEDS FORWARD. THE FAILURE HAS OCCURRED THREE TIMES AND THE MOST RECENT OCCURRENCE CAUSED HIM TO CRASH INTO A WALL. THE AIR BAGS DEPLOYED AND THE DAMAGES TOTALED $6,800. THE DEALER INFORMED HER THAT THEY WOULD LOOK INTO THE MATTER. AS OF AUGUST 15, 2007, THE VEHICLE IS STILL IN THE REPAIR SHOP. THE SPEED WAS UNKNOWN. THE FAILURE MILEAGE WAS 50,000 AND THE CURRENT MILEAGE WAS 51,050. UPDATED 10/04/07 *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10199669August 15, 2007
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
AT 80,000 MILES THE VEHICLE HAD 'WHINE' OR 'ROAR' FROM REAR END. I DECIDED IT WAS NOT WORTH FIXING AND 'LIVED WITH IT'. THE VEHICLE NOW HAS 136,000 MILES, STILL 'ROARS', AND HAS TWO SEALS (THAT RESIDE IN DIFFERENTIAL CASE) THAT ARE NOW LEAKING. I WILL NOW HAVE TO SPEND AT LEAST $1200 TO FIX AND HAVE ALREADY SPEND $200 TO DIAGNOSE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199687August 15, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
THE PROBLEM IS MY 2002 FORD EXPLORER REAR WINDOW LIFTGATE, MY PANEL BELOW THE REAR WINDOW IS CRACKING FOR NO REASON, I DO NOT USE IS PART OF THE LIFTGATE, AFTER DOING SOME RESEARCH ON THE INTERNET I FOUND OVER 100 OWNERS WITH THE SAME PROBLEM. THIS IS A DESIGN AND ENGINEERING SAFETY PROBLEM THAT WILL ALLOW THE REAR WINDOW TO FALLOUT OR EXPLODE WHEN OPERATING THE DOOR OR NORMAL DRIVING OF THE VEHICLE . FORD MOTOR COMPANY SHOULD REPLACE THE PANELS AT NO CHARGE TO THE OWNER OF 2002 AND UP FORD EXPLORER WITH THIS TAILGATE DESIGN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199272August 10, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILED OUT OF THE BLUE IN THE MIDDLE OF TRAFFIC, HAD THIS BEEN A HIGHWAY, CONSEQUENCES COULD HAVE BEEN DIRE. CAR HAD TO BE TOWED AND NEW TRANSMISSION INSTALLED. ACCORDING TO RESEARCH I HAVE DONE, THIS HAS HAPPENED TO A LARGE NUMBER OF THESE VEHICLES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199034August 9, 2007
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
PURCHASED USED 2002 FORD EXPLORER FROM ORIGINAL OWNER. AFTER INSPECTING VEHICLE GOOD, I FOUND THAT THE REAR DIFFERENTIAL WAS LEAKING AND FLUID VERY DIRTY; APPEARS TO HAVE METAL FILINGS. CAN HEAR LOUD RUMBLE AND WHINE WHILE DRIVING. I UNERSTAND THAT COST IS ABOUT $1,600 TO REPAIR. I ALSO UNDERSTAND NOW THAT THIS IS A SERIOUS PROBLEM WITH 2002 AND 2003 FORD EXPLORERS, AND THAT FORD IS WELL AWARE OF THIS. I AM CONCERNED FOR MY SAFETY WITH THIS TYPE OF FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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