Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11525805June 7, 2023
ENGINE
Vehicle has 77,000 miles on it and now needs motor replaced for coolant intrusion into cylinder. After discussing with mechanic it is something they see all the time in the 2.0L ecoboost engines. Mechanic states Ford did not make a block strong enough and they all do this. Apparently ford even sells remanufactured engines where they have corrected this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525848June 7, 2023
POWER TRAIN
Transmission Failed - Vehicle has been repaired When the transmission failed, I was turning at an intersection and was unable to accelerate to make the turn causing other vehicles to slam on their brakes to avoid an accident. The dealership diagnosed that the transmission needed to be replaced There were no warning lamps or messages.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525852June 7, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the engine was misfiring. The mechanic replaced four spark plugs and the ignition coils. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the independent mechanic, who replaced the ignition coils another time and informed the contact of a coolant leak. The contact called the local dealer, who informed the contact that the repair was not covered under warranty. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525916June 7, 2023
STRUCTURE:BODY
I special ordered a 2017 Ford Escape.The paint on both side windshield pillars is peeling and blistering. I took it to the Ford Dealership and was basically told that Ford would not repair it. There are many with the same problem. My concern is that due to the fact that raw metal is visible it will eventually rust and weaken the windshield, possibly causing it to break or even fly off. Please help all of us. I live on Social security and can't afford to get it painted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525701June 6, 2023
POWER TRAIN
Vehicle Started to shake when stopped at an intersection. Drove it to the local Ford dealer and was informed that I needed a new transmission. If the transmission failed while the vehicle is in motion or turning at an intersection, there would be no acceleration due to the transmission failing and i would not be able to clear on coming traffic while turning. The dealer diagnosed the transmission issue. No warning lamps or messages appeared.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525336June 5, 2023
ENGINE
While driving on the interstate, I passed a vehicle. Once I got back into the left lane my vehicle flashed a warning saying ‘service engine now’. My vehicle went from 70 mph to 50 mph very quickly! Cars and semi trucks were passing me by and almost hitting me because of the immediate decrease in my speed. Took my vehicle to the dealership where it was purchased. They told me the turbo was bad. Nothing that I did on my end, it was a bad turbo from the beginning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525391June 5, 2023
UNKNOWN OR OTHER
I had a regular service on my Ford today and the tech said I had "swollen lug nuts", which in my 56 years on this earth have never heard of. My vehicle has less than 30K miles on it. The tech said it is a common problem, and recommend replacement because if I got a flat tire I probably would not be able to change tire. The tech said it happens because they (Ford) use lug nuts that are made from two different medals which causes the problem. After some reading online it seems Ford has had this problem of damaged or defective lug nuts for many years. From what I read, yes I would probably have difficulty removing tire, but there is an added danger that if I did not replace there is a chance the lug nut could actually break causing other safety issues to include my tire coming off if it goes unnoticed (information from online). Since Ford is aware of this I didn't think I should be charged for something they should be responsible for.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525167June 3, 2023
ENGINE
My car is at 86k and the block cracked causing the antifreeze to leak out into the exhaust system, and overheat. The incident left us stranded. There was a check engine light that came on when the vehicle overheated. We took the car to the mechanic and he told us that there is a flaw in the engine block that caused this problem. We have not had the vehicle inspected by our insurance company or the police.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525037June 2, 2023
ENGINE
The contact's daughter owns a 2017 Ford Escape. The contact stated that while driving at approximately 70 MPH, the accelerator pedal was depressed but the vehicle failed to accelerate as intended. The check engine warning light was illuminated. The vehicle was veered to the side of the road. The vehicle was towed to a dealer where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 102,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525056June 2, 2023
ENGINE
The contact owns a 2017 Ford Escape. The contact stated that after starting the vehicle, the engine was idling rough with the check engine warning light illuminated. The contact stated there was blue-colored vapors coming from the exhaust. The contact stated that after experiencing the issue several times, the vehicle was taken to the dealer. The dealer diagnosed the vehicle with cylinder #1 failure. The manufacturer was made aware of the failure. The failure mileage was approximately 117,842.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525059June 2, 2023
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the fuel injector needed to be replaced. The vehicle was repaired but the failure occurred several times. The vehicle was taken to another independent mechanic and the contact was informed that the head gasket could be replaced; however, the contact was advised that the failure might reoccur. The vehicle was not repaired. The vehicle was taken to the dealer and the contact was advised that coolant was leaking inside the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524663May 31, 2023
POWER TRAIN
The contact owns a 2017 Ford Escape. The contact stated that while driving approximately 25 MPH uphill, the vehicle was bouncing. Additionally, the vehicle was skipping gears while shifting. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the torque convertor needed to be replaced. The contact was informed by the mechanic that the vehicle was hesitating, and the transmission was not changing gear properly. The vehicle was not repaired. The contact stated the vehicle was taken to the local dealer prior to the failure and repaired under NHTSA Campaign Number: 22V413000 (Power Train). The manufacturer was contacted but provided no additional assistance. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524702May 31, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving 35 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, and it was stated that cylinder #3 was misfiring, and that coolant was leaking into the engine and that the engine needed to be replaced. The contact was advised to contact the local dealer. The dealer was contacted and stated that the vehicle needed to be diagnosed and advised to contact the manufacturer. The vehicle was not repaired. The manufacturer was contacted but no assistance was provided and the contact was advised to contact the NHTSA Hotline. The failure mileage was 76,588.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524483May 30, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while driving approximately 10 MPH, the vehicle overheated and went into LIMP Mode. The engine overheating warning light was illuminated. The failure reoccurred while driving approximately 65-70 MPH. The failure recurred approximately four times. The vehicle was taken to a certified mechanic and the contact was informed that coolant was leaking into the engine block and the cylinders causing a misfire. The spark plugs and ignition coils were replaced but the failure persisted. The manufacturer was made aware of the failure. The approximate failure mileage was 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524531May 30, 2023
UNKNOWN OR OTHER
On May 18,2023 my husband washed my car and realized the paint is peeling off around the windshield. It is bubbled up in areas and in some areas metal is showing. I have searched this problem on the internet and there are a lot of people having the same issue. I immediately called Ford and the warranty on the paint is only for 36k miles and they have no intentions on helping me pay to have my car painted. My car is in great shape and only has 70k miles on it. Seems to me that this is an issue for a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524048May 26, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated and the engine misfired. The contact detected smoke coming from the engine compartment. The vehicle was taken to an independent mechanic and the contact was informed that there was antifreeze leaking into the cylinder head. The local dealer was contacted, and the contact was referred to the manufacturer for assistance. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline to check for recalls. The approximate failure mileage was 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523815May 25, 2023
STEERING
My power steering has gone out 6 times in the last month. It has happened once while driving on the road, and the other times in parking lots while attempting to park. I get the error Service Steering - the electric power steering system has detected a fault. I turn the car off and back on, and steering returns, but the problem persists. Since this occurred while driving at an intersection, it was extremely dangerous and I almost drove straight into another vehicle because I couldn't steer manually. I took it to a dealership, who couldn't replicate the problem. There were no other warnings or messages prior to the failure and appeared the first time the failure happened. I am concerned for my safety and the safety of others and don't feel comfortable driving the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523902May 25, 2023
ENGINE
The vehicle first started running in a very ragged manner. We first tried better gas but that didn’t help. Then a strange smell, soon followed by car overheating. Realized coolant had all drained out, when actually it was running into the design-flawed engine. It would not hold coolant and has gotten to the point where if I go more than 10 miles the vehicle has to have coolant put into it. I am constantly having to check issue. Also an issue with white smoke coming out. Have been told if the car runs hot too long it will catch fire and burn. 61,000 miles and must replace engine at $8,200. Or risk burning. The contact stated the vehicle is leaking antifreeze into the engine and then burning it off, producing a white smoke. Further, driving the vehicle can produce a rough, shaky ride, especially upon start-up. Another issue is the “check engine” light comes on and does not readily go off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523479May 23, 2023
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light illuminated, and the contact became aware that the coolant level was low. The vehicle was taken to an independent mechanic and the contact was informed that cylinder #2 and #3 were misfiring, and that coolant had leaked into the engine and that the engine needed to be replaced. The dealer was contacted and stated that the dealer was aware of the failure but that the VIN was not under recall. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not under recall and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523555May 23, 2023
ENGINE
Head gasket issue with coolant getting in the engine. Recommendation from Ford is to basically replace the engine/block, etc estimating $7900 is repairs. Service bulletin 22-2229 exists but Ford will not provide any financial assistance as the vehicle is at 91k miles with a 60K warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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