Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11608211August 13, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while cold starting the vehicle, the vehicle was idling roughly. The contact stated that once the engine had warmed up the engine started running normally. The contact stated that the check engine warning light was illuminated. The contact checked the engine and observed that the coolant level was extremely low. The contact had taken the vehicle to an independent mechanic who diagnosed and determined that there was coolant intrusion into engine. The vehicle was not repaired. The contact was informed that the check engine warning light was illuminated and needed to be taken back to the independent mechanic. The manufacturer was not informed of the failure. The failure mileage was approximately 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608356August 13, 2024
ENGINE
Ford Escape 2017 consuming coolant. Confirmed by independent repair shop. Low coolant level constantly. Already had to replace water pump early because of this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608166August 13, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while having the vehicle inspected, the check engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that there was coolant intrusion into engine and the engine could be damaged. The vehicle was not repaired. The manufacturer was contacted, and the contact was informed that there was no warranty coverage on the vehicle. The contact was then referred to the NHTSA Hotline. The failure mileage was approximately 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608180August 13, 2024
ENGINE
My check engine light came on in my 2017 ford escape with 83,000 miles on it. I brought it to my Ford dealership where I purchased it on 8/2017. The service department employee lifted the hood and said "you need a new engine". I said "what"! "you can tell just by looking at the engine"? He said" I've seen a lot of them". He said the coolant is leaking into the engine. He quoted me $9500 for a new one. I took my keys and left.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607915August 12, 2024
ENGINE
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607982August 12, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was flashing while starting the vehicle; however, while driving, the warning light independently turned off. The contact stated that after driving for a while, the check engine warning light illuminated and remained illuminated while accelerating after the vehicle had been parked. The contact immediately stopped driving. The contact called the dealer and was advised to have the vehicle towed to the dealer. The vehicle was taken to the dealer and was diagnosed with coolant intrusion into cylinder #2; causing several engine misfires, and the spark plugs to oxidize between the cylinder head and the engine. The contact was informed that the engine needed to be replaced. The vehicle had not been repaired. The contact became aware of Customer Satisfaction Program, NHTSA ID Number: 10213732 (Engine and Engine Cooling). The manufacturer was made aware of the failure and confirmed that the vehicle was not included in the Customer Satisfaction Program. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 59,554.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607993August 12, 2024
ENGINE
Engine failure due to coolant intrusion in cylinders. Whenever an engine fails there is a safety issue. Local Ford dealer has diagnosed this problem. Check engine light and rough running on start up were the original symptoms. First appeared June 2024, when the vehicle had about 60,000 miles on the odometer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608015August 12, 2024
ENGINE
The check engine light came on. I took it to a repair shop to have the issue diagnosed . I was told that coolant is leaking into the engine due to a design flaw with the engine. This is a safety issue as it causes overheating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608038August 12, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving 30 MPH, an unknown warning light illuminated. The message, high heat, pull over immediately was displayed. The driver pulled over, but the vehicle failed to restart. The contact noticed there was no coolant inside the radiator. The contact stated that the mechanic added coolant and drove the vehicle to the residence. The vehicle failed to restart. The coolant reservoir was empty, with no indication of a leak. The vehicle was towed to the local dealer, where it was diagnosed that coolant had leaked into the cylinder, and it was recommended that the engine be replaced. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608095August 12, 2024
ENGINE
Engine coolant is leaking into cylinder 2 After diagnosis from Goodyear, car was brought to Huntersville Ford where they ran their own diagnostics and obtained the same coolant leakage. The mgr there deemed the car undriveable. This is a known engine issue with 2017 Ford Escapes!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607723August 10, 2024
ENGINE
Engine are now failure due to coolant intrusion from the manufacturing defect in the cylinder walls. It is currently in the service department of 5 star ford in Dallas TX on president george bush turnpike. The coolant leak caused the engine to overheat and put my family’s life in danger while the vehicle was being operated on roadways. The failure has been confirmed by the dealership and they have refused to pay for the cost of the repairs. They are demanding that we pay $10000 for a new engine and have been unwilling to help in any way. Warning message did not appear until the engine was completely overheated and faulty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607726August 10, 2024
ENGINE
The car only has 95k miles on it and i maintain it very well and the now i have a coolant cylender and i am going to need a new engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607443August 9, 2024
ENGINE, UNKNOWN OR OTHER
Coolant intrusion due to design flaw...motor is skipping really bad and running extremely rough
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607527August 9, 2024
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2017 Ford Escape. The contact stated that the vehicle was involved in a collision. The contact stated while driving at an undisclosed speed and depressing the accelerator pedal two days later, the vehicle lurched forward and hesitated to respond. The contact stated that the vehicle failed to exceed 30 MPH. Additionally, the RPM was revving significantly. The check engine warning light was illuminated. The contact stated that the failure recurred intermittently while driving. The vehicle was taken to the dealer, where it was diagnosed that the high-pressure fuel pump (HPFP) tappet had fractured and caused metal pieces intrusion into the engine, fractured unknown parts, and blocked the oil flow. The dealer determined that the engine needed to be replaced and that the failure was not related to the accident. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607615August 9, 2024
ENGINE
There’s coolant leaking into my 3rd cylinder and it’s causing it to misfire and there isn’t a way for the mechanic to fix it because of the way they designed the engine. It was only a 7 year old suv with 78,000 miles on it. If that’s not messed up, I don’t know what is. I know I’m not the only one either.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607171August 8, 2024
ENGINE
Coolant leaking into engine cylinders. Could potentially cause fire
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607233August 8, 2024
ENGINE, FUEL/PROPULSION SYSTEM
On a routine drive, my 2017 Escape SE, traveling at 68 mph on cruise control made a quick thud sound and instantly became unresponsive to gas pedal depression, and immediately began to slow down from 68mph, rapidly slowing to 30-35mph with fast moving traffic behind me. My Escape and displayed an Engine light that flashed continuously, and I drifted over to the shoulder and came to a stop noticing the rough and choppy engine operation. upon the use of a general OBD II scanner, P0300, P0301, P0302, P0303 were displayed as the cause for the engine light illumination. The vehicle was towed to a repair shop (receipt attached) and the spark plugs, coils were replaced at a cost upwards of $500. Upon the Escape being returned to me and its initial 50 miles driven, once again the engine light illuminated and the code P0302, P0303 were read once again as well as “Multi cylinder misfires detected” The vehicle vibrated violently, and accelerated was deeply compromised resulting in a near miss accident from the rear, and subsequently not being able to accelerate through an intersection. This was another safety issue as opposing traffic in all directions were required to go around my disabled vehicle at risk of collision with my vehicle. Vehicle was then taken to a Ford authorized dealership for inspection and possible repairs. At that time I was informed coolant had been leaking into cylinder 2 & 3 causing continued and extensive damage to the internal working components of my 1.5L Ecoboost engine. The repair required and sugggested was a Long Block Replacement with an estimated cost of $10,000+, surpassing the value of the vehicle three times over. I took the vehicle home and parked it, and bought a 2018 Ford Escape, and was unable to use my 2017 Escape as a trade in as it was considered a worthless vehicle due to its disrepair. Ford knows about this issue and refused assistance or advice knowing this problem exists and affects most of their vehicle lineup
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607337August 8, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while starting the vehicle, the vehicle was idling roughly, causing the vehicle to vibrate abnormally. The contact stated that the check engine warning light was illuminated. The contact stated that the failure was intermittent but had become a recurring failure. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that ignition coil #2 needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred, and the vehicle was taken back to the same independent mechanic who diagnosed the vehicle and determined that the air intake assembly needed to be replaced. The vehicle was repaired. The contact stated that failure reoccurred, and the vehicle was taken to another independent mechanic who informed the contact that coolant had leaked into cylinder #2, and that the valve cover was cracked. The vehicle was not repaired. The manufacturer was informed of the failure. The contact stated that the independent mechanic related the failure to Technical Service Bulletin Number: 19-2208 - Coolant In Cylinders (Engine and Engine Cooling). The failure mileage was 104,590.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607397August 8, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while the vehicle was parked, while attempting to leave the residence, the vehicle made an abnormal sound. The contact stated that the check engine warning light was illuminated. The vehicle was driven to a dealer to be diagnosed. The contact was informed that there was coolant intrusion into the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607423August 8, 2024
ENGINE
While driving car on expressway, my car was slowing down like it was going to shut off, and I immediately exit the highway and got off the nearest exit, and car shut off right as I was trying to exit highway. Ecoboost on vehicle is also not working. i believe also something on fire within vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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