Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11614071September 11, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while cold starting the vehicle, there was a large cloud of white smoke coming from the exhaust pipe. The contact stated that the vehicle was idling rough until the engine had warmed up. The contact stated there was no warning light illuminated. The contact stated that the failure was intermittent at first but had become a recurring failure. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the engine block was cracked, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614080September 11, 2024
ENGINE
The contact owns a 2017 Ford Escape. The contact stated that when the vehicle was started, the vehicle was jerking and shaking abnormally. In addition, the check engine warning light was illuminated, and the vehicle was idling rough. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion and engine failure. The contact was informed that the engine needed to be replaced. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 132,180.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613704September 10, 2024
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving at approximately 40 MPH, the vehicle shuddered, and lost motive power. The contact stated that the message "Engine over temperature" was displayed and the temperature gauge indicated that the engine was hot(H). Additionally, the contact observed an abnormal burning odor after exiting the vehicle. The vehicle was taken to a dealer where it was diagnosed with coolant intrusion in cylinder #3. The vehicle was in the process of being repaired. The manufacturer was notified of the failure. The failure mileage was approximately 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613725September 10, 2024
ENGINE
Coolant intrusion causing engine damage. Unable to drive. Ford knows about it because they had a Customer Satisfaction program 21N12 but only made coverage last until November 30, 2022. There needs to be a recall NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613735September 10, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while cold starting the vehicle, the vehicle was idling rough until the engine had warmed up. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that there was coolant intrusion into the engine block and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613744September 10, 2024
ENGINE
When we purchased our "ford certified" 2017 ford escape it came with a "lifetime engine warranty" issued from (protective asset protection) also a "gold" certified warranty from the ford dealership. when my wife was driving our children to soccer practice the dash board lit up and told her the engine was overheating and she was forced to immediately pull over. thankfully there were no vehicles behind her or heading directly towards her on the two lane road at the time. this could have been very dangerous for my family and others on the road. ford dealership said this is a known problem and the only solution is to replace the engine. neither ford, our local dealership, or the lifetime engine warranty from (protective asset protection) would cover or assist with any help monetarily. we still are making payments for this "ford certified" vehicle so unfortunately we were forced to get a second loan to pay the $7,651.37 for the replacement engine. there are many people and vehicles having the same "Ecoboost Coolant In Cylinders, White Exhaust Smoke And/Or Illuminated MIL." isuue. PLEASE help!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613773September 10, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that when the vehicle was started, there was white smoke coming out of the exhaust pipe. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. In addition, the contact stated that the Customer Service Program: 19B36 had been completed in July 2020. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 134,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613840September 10, 2024
POWER TRAIN, ENGINE
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the "Service Engine Now" and "Engine Service Require" messages were displayed. The vehicle was taken to an independent mechanic, who replaced the water pump, but the failure persisted. The vehicle stalled while driving. The vehicle was towed to a transmission specialist, who replaced the transmission for the second time; however, the failure recurred. The vehicle was taken back to the independent mechanic, who replaced the alternator and coolant pump; however, the failure recurred, and the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 137,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613864September 10, 2024
ENGINE
The contact’s mother owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the engine overheated. The contact stated that the thermostat temperature gauge indicated that the engine was overheating. The vehicle was driven to the shoulder of the road and parked. The vehicle was towed to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the VIN was not covered under recall repair for the engine failure. The failure mileage was approximately 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613884September 10, 2024
ENGINE
Engine started misfiring, check engine light came on while driving on the highway. It was barely running, had to pull over 2 lanes to the narrow shoulder in traffic. No warning until it happened. Never had a check engine light before on this vehicle. P0302 misfire. Was told the engine needs to be replaced at 79,000. There was a recall for this exact problem yet my VIN was not included and i never got any mail stating this could happen.Very sudden and dangerous problem, lucky i was able to pull over out of traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613459September 9, 2024
ENGINE
coolant intrusion issues engines. This can cause corrosion, oil dilution, and contamination, which can lead to engine failure. misfiring and engine coolant leaking in the cylinders due to cracking in the engine block, I was told this is wrong with my suv and need a new engine! Cost 10,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613487September 9, 2024
ENGINE
Coolant intrusion into the engine. Engine blown at 89,000. Always kept maintenance done at the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613515September 9, 2024
ENGINE
Started having repeat misfires on #3 cylinder and high engine temperature warning. The coolant level is low every morning after the vehicle sits overnight. Misfire happens at initial start up and seems to clear as the vehicle is driven. I believe this condition is related to a known design flaw.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613518September 9, 2024
ENGINE
Engine misfired, caused coolant leak into the engine causing a faulty engine and white smoke to go out the tail pipes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613579September 9, 2024
ENGINE
The contact owns a 2017 Ford Escape. The contact stated that when the vehicle was started, the engine was idling rough. The vehicle was taken to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613388September 9, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle began to shake and vibrate abnormally. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that there was coolant inside the engine, and that the engine needed to be replaced. The engine was replaced but shortly after retrieving the vehicle, the check engine warning light illuminated again. The cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613426September 9, 2024
ENGINE
The contact owns a 2017 Ford Escape. The contact stated that while the vehicle was parked, the vehicle started, and the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact stated that hours prior to the failure, the vehicle was serviced at the dealer for a scheduled oil change. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613241September 7, 2024
ENGINE
We were driving, and soon the check engine light came on, And car started overheating, plugged in the scanner and found that cylinder 1 was misfiring, did and oil changed after and found that coolant was mixed in with the oil
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612985September 6, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that upon start of the vehicle, there was heavy white smoke coming from the exhaust pipe. The contact stated that the vehicle vibrated abnormally while idling. The contact stated that the vehicle shut off independently while driving at various speeds. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer and the contact was informed that the engine had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613006September 6, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 25 MPH, the message that the “Engine was overheating - Stop Driving" was displayed. The contact stated that the vehicle lost motive power and decelerated to 5 MPH. The contact drove the vehicle to an independent mechanic who diagnosed the vehicle and determined that there was coolant intrusion into the engine block and the cylinders. The independent mechanic informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to Technical Service Bulletin Number: 19-2139 Coolant Intrusion into Cylinders (Engine and Engine Cooling). The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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