Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11621084October 21, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle failed to respond while the RPMS had risen significantly high. The contact stated that upon releasing the accelerator pedal, the vehicle responded as needed. Additionally, the contact stated that the vehicle was experiencing excessive coolant consumption. The check engine warning light was illuminated. The contact stated that while driving 60-65 MPH, the engine overheated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that there was coolant leaking from the head gasket. The mechanic replaced cylinder #3 and the spark plugs; however, the failure persisted. The dealer was notified of the failure and informed the contact that the vehicle would be repaired at the contact’s expense because the VIN was not included in a recall. The vehicle was not repaired. The contact related the failure to TSB Number: 19-2346. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621115October 21, 2024
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle stalled with no warning light illuminated. The vehicle was able to restart; however, the failure recurred. The vehicle was taken to an independent mechanic and the contact was informed that the fuel pump had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated while driving at an undisclosed speed, the vehicle stalled. There was no warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to another dealer where the same diagnostic was provided to the contact that the fuel pump failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was towed to the dealer where it was determined that there was coolant intrusion into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621123October 21, 2024
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, there was a loud noise coming from under the hood. The contact stated that the check engine warning light was illuminated. In addition, the contact thought that the vehicle was going to explode. The vehicle was taken to the dealer where it was diagnosed with engine failure due to coolant intrusion. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620779October 19, 2024
ENGINE, POWER TRAIN
In September my check engine light came on, codes were for spark plugs, ignition coil and misfire cylinder 2. I took it to mechanic he said my spark plugs were covered in oil I changed the spark plugs, replaced valve cover gasket and intake gasket. Engine light went off car felt great not even 2 days later I felt the misfire again and there's the engine light back on and white smoke from my exhaust. Brought it back to mechanic I mentioned my coolant issue to him I have to fill my coolant every 2 days no puddles under my car. After looking at my car he said coolant is leaking into cylinder 2 so that's why when I start my car is shakes really bad coolant is burning off from the cylinders. He said I need new heads but they are warped so my best option is to get a new engine or trade my car in. I don't have money for a new engine I'm a single mom I'm upside down on this car because it's only worth $3600. Ford wake up and do something and stop screwing us customers who trusted you and your vehicles and now you left us stranded no help nothing. I have a vehicle that doesn't drive unsafe for my kids and I still need to make car payments on for years still. Someone needs to help and do something
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620800October 19, 2024
ENGINE
On my 2017 Ford Escape with ecoboost, my check engine light came on we noticed a sweet smell right after Iturn the car on to drive it and a big puff of white smoke came out of my tailpipe. I did notice that it hesitated when i would start to go at a stop light but not enough to make it stall. We took it to the dealership and they are saying there is coolant intrusion on the 4th cylinder and the only way to fix it is to have a new motor put in it. That's about $9,000.00. I only have about 43,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620721October 18, 2024
ENGINE
the coolant leaked into cylinder of engine and might cause engine damage fortunately the engine light was on and was noticed by me prior to sending vehicle to dealer for checking the problem was confirmed by Ford dealer at Winchester, MA. It was also confirmed by independent service shop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620598October 18, 2024
POWER TRAIN, UNKNOWN OR OTHER
Driving back home from downtown Tupelo, my transmission completely went out. Vehicle had to be turned off and back on to move a few feet. It took over 45 minutes to drive 4 miles to my house. Cost of transmission more than value of the vehicle. Ford stated there is no recall on the vehicle for the transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620658October 18, 2024
POWER TRAIN
Cold intrusion into the engine causing major repair, including full engine replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620135October 16, 2024
ENGINE
I bought a Ford Escape 2017 and noticed it started having engine problems I took it to a repair facility and they told me the coolant was leaking into the cylinders. They told me to fix it I would have to get a whole new engine for $8,000, this is so much for a car I just got; I can't get it fixed through Ford since there is no recall. I have already wasted so much money trying to fix it for what the mechanics thought it was, on top of that $2,530 for taking apart the engine to diagnose it. Ford needs to recall these vehicles, this is a manufacturing error on their part and they should pay to get it fixed along with the maintenance people have paid to try to fix this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620211October 16, 2024
ENGINE
I have experienced a 1.5L short block, due to coolant intrusion to the cylinder bores. My car is no longer safe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619956October 15, 2024
ENGINE
The contact owns a 2017 Ford Escape. The contact stated while the contact's fiancé was driving at an undisclosed speed, the vehicle overheated. The contact stated that the indicator light illuminated, indicating that the vehicle was overheating. In addition, the contact stated that about a month prior, the check engine warning light illuminated but went off. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion and a failed engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 131,930.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619969October 15, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle went into idle, with the check engine warning light illuminated. The vehicle was able to restart however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that coolant intrusion leaked into the engine's cylinders which caused the engine to fail. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 119,239.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619680October 14, 2024
ENGINE
Request for Immediate Resolution of Vehicle Issue I am writing to file a complaint regarding my vehicle, which has less than 40,000 miles and is under 7 years old. Recently, it displayed the error codes PO303-00 and PO316. I took the vehicle to the dealership, and they recommended replacing the entire engine, quoting a cost of $11,500. To seek a second opinion, I consulted a machine shop, and they informed me that these errors should not occur on a vehicle this new with such low mileage. I am deeply concerned, as this vehicle is relatively new and should not be experiencing major issues like this. I rely on my car for daily activities, including taking my child to school, and would appreciate a prompt resolution to this matter. Please assist in addressing this issue as soon as possible. Thank you for your attention and assistance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619751October 14, 2024
ENGINE
Coolant intrusion into cylinder #2. This car is 7 years old with 77k miles and needs a new long block due to defective design. Car started stuttering when started and check engine light first came on and I took it to my local mechanic who said the code was for an engine cylinder misfire. He noticed coolant was low and told me this is a common, massive design defect causing coolant intrusion into the engine cylinder and ruining the engine. Had it officially diagnosed by Ford ASAP and they want $9600 to replace their defective engine. Ford recalled the 1.5 ecoboost for this exact issue. Mine is a 2.0 turbo. Please force Ford to recall these vehicles. Someone will die if you don't and they do not care. Ford denied "customer loyalty assistance" and is now leaving me with a paperweight for a car. We need help from the nhtsa. Contact me if you need more information.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619240October 11, 2024
ELECTRICAL SYSTEM, STEERING
Was driving and suddenly steering became very difficult. It became hard to turn.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619308October 11, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving 45-50 MPH, the engine warning light was illuminated. The contact stated that while driving, the engine started to overheat. The contact added coolant. The vehicle was taken to the local dealer, where it was diagnosed that there was coolant intrusion into the cylinder, and that the long block needed to be replaced. The dealer referred the contact to the manufacturer for assistance. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619326October 11, 2024
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that after a recent oil change, the contact was informed that the coolant level was lower than normal. The contact stated that while driving at various speeds, the vehicle failed to accelerate while depressing the accelerator pedal. The failure persisted with the check engine warning light illuminated. The vehicle was taken to the dealer where the mechanic discovered that there was coolant intrusion into a cylinder. The manufacturer was notified of the failure and the contact was referred to the NHTSA Hotline to report the failure. The vehicle remained in the possession of the dealer unrepaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619418October 11, 2024
ENGINE
- Engine coolant leaking into engine piston cylinder via a crack in head gasket and/or cracked cylinder wall. it's at a dealership now. - Engine could fail at some point. - Problem is confirmed by manufacture and at a dealership it was confirmed. Only some but not all verified cases will be fixed because of time or mileage. - Vehicle has been inspected by dealer and confirmed. - No prior warning signs happened untill vehicle started missing when first starting. Taken to dealer who confirmed cracks using a scope. They even have pictures.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619038October 10, 2024
ENGINE
The vehicle began emitting white smoke from the exhaust upon start up after sitting cold. Smoke would disappear after warming up for a few seconds. The coolant was being slowly depleted from the reservoir. Spark plugs were inspected to find evidence of coolant burning in cylinders. Vehicle began running hot. Contacted service dealer for recalls, none related to issue. Contacted Ford customer service after finding this was a common issue with 1.5L engines. Ford stated my VIN wasn’t one of the vehicles affected. Other people were describing in forums and dealer mentioned that the short block on the engine had to be replaced with a long block along with a new head gasket. Dealer informed this was an $8500 repair. Vehicle at risk of running hot, destroying the engine and its components. This could lead to engine locking up or other catastrophic failure during use, placing myself and my family in imminent danger. Vehicle isn’t even paid off, Ford refuse to offer to assist with any of the cost or decree this a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619126October 10, 2024
ENGINE
The contact owns a 2017 Ford Escape. The contact stated that while driving at a moderate speed, the engine started to misfire while depressing the accelerator pedal. The contact stated that there was an abnormal banging sound coming from the vehicle with the check engine warning light illuminated. The contact pulled over and checked under the hood but could not determine the cause of the failure. Despite the failure, the contact was able to drive the vehicle to the residence at slow speeds. The contact attempted to replace the spark plugs but the failure persisted. Upon investigation, the contact discovered that the failure was likely caused by coolant intrusion into an engine cylinder. Two dealers were notified of the failure, and the contact was informed that the vehicle was not covered under recall or warranty. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Escape