Ford Escape Complaints (2021)

498 consumer complaints on file.

#11544785September 15, 2023
ENGINE
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543758September 11, 2023
STRUCTURE:BODY
Driver door hinge weld broke. The door makes loud popping sound and the window will not go down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543584September 9, 2023
STEERING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was in the middle of driving and going around a curve and all of a sudden advance Trac warning light is on hill assist warning comes on and pre collision assist comes on and none of the stability sensors are working in my car and I noticed my steering is very off sometimes it’s stiffer than usual and sometimes it’s not as stiff and that is dangerous I think it definitely needs to be recalled that’s very serious can cause loss of control of the vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543368September 8, 2023
ENGINE
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542775September 5, 2023
UNKNOWN OR OTHER
Driver side door creaks and sticks. Door does not open completely. Incident where front driver window would not open at ATM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542642September 5, 2023
STRUCTURE:BODY
Drivers door bracket broken and makes ratcheting noise. Currie Ford in Frankfort Ill contacted and I was advised it will need a new door. Issue raised up to cover claim. Vehicle only has 40000 miles on it. See SSM 50150
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542300September 2, 2023
UNKNOWN OR OTHER, STRUCTURE:BODY
Driver side Door Check assembly weld broken.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541851August 31, 2023
STRUCTURE:BODY
Most of the welds on the driver door bracket that holds the door latch mechanism have failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541569August 30, 2023
UNKNOWN OR OTHER
The driver side door started popping when opening and closing door. After a couple days it got stuck and wouldn’t fully close. When I did fully close the door the check arm disconnected. The window will not move much since check arm broke. I have not had this inspected at a dealership but plan to. The only light that comes on is a door ajar light comes on occasionally and I have to shut door again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541349August 29, 2023
STRUCTURE:BODY
Driver side door hinge welds have gave way as making popping sounds and the window does not roll down all the way.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541467August 29, 2023
STRUCTURE:BODY:DOOR
The contact owns a 2021 Ford Escape. The contact stated while opening the front driver's side door, the door made an abnormal popping sound. Additionally, the contact stated that the door failed to open wide enough or close securely. The vehicle was taken to the dealer several times and the dealer applied a lubricant to the door, and the door was adjusted; however, the failure persisted. The contact also stated that the door only opened 6-8 inches wide, causing him to slide in or out when entering or exiting the vehicle. The dealer informed the contact of the door weld failure, and that the manufacturer had determined that the door needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541208August 28, 2023
ENGINE
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541206August 28, 2023
STRUCTURE:BODY, ELECTRICAL SYSTEM
Left Driver door making popping sound when opening or closing due to spot welds failing. Left Driver door has no catch when opening until door is completely open. Left Driver door electronics affected due to spot welds failing this includes window up/down function and locking/unlocking. Claim filed with Ford customer concern and spoke to dealer. Ford wants $2600.00 to repair and will contribute $900.00 because vehicle is out of warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540030August 22, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539839August 21, 2023
POWER TRAIN
The contact owns a 2021 Ford Escape. The contact stated while driving 20 MPH, there was smoke coming from the vehicle, with the check engine and power train warning lights illuminated. The vehicle lost motive power however, the contact was able to pull over on the side of the road and had the vehicle towed. The vehicle was towed to the dealer and the contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 55,137. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538671August 15, 2023
SERVICE BRAKES
The contact owns a 2021 Ford Escape. The contact stated while reserving, there was an abnormal sound coming from the vehicle after depressing the brake pedal. The contact stated there was no warning light illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the brake pads to be replaced. The vehicle was repaired but continued to experience the failure. The contact took the vehicle back to the local dealer, where it was diagnosed with needing the brake pads to be replaced a second time. The vehicle was repaired but continued to experience the failure. The manufacturer had been informed of the failure. The failure mileage was approximately 100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537482August 9, 2023
FUEL/PROPULSION SYSTEM
Vehicle caught on fire while we were driving.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11536119August 2, 2023
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
The contact owns a 2021 Ford Escape. The contact stated the driver-side window failed to operate properly (open or close). The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535369July 30, 2023
STRUCTURE:BODY
When opened the driver side door on July 29, 2023 my door made a horrible popping noise that is continuing every time I open or close the driver side door.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534888July 27, 2023
STRUCTURE:BODY
Drivers door stop latch welds failed. This severely limits smooth opening and closing of the door as it binds up while moving the door. This happened at 34,500 miles, so fortunately it will be covered by the warranty. If this poor quality manufacturing causes it to happen to the other 3 doors, who will pay for this? Please issue a recall, this is a very common problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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