Ford Escape Complaints (2004)

499 consumer complaints on file.

#10412031July 12, 2011
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT STATED THAT THE TAILGATE DOOR WOULD NOT OPEN . THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE POWER DOOR LIFT WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT PROVIDED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 208,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406102June 13, 2011
STRUCTURE
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT WAS DRIVING 70 MPH WHEN HE HEARD A LOUD NOISE IN THE REAR OF THE VEHICLE AS IT STARTED SWAYING ABNORMALLY. THE PASSENGER SIDE REAR FENDER WELL WAS CORRODED AROUND THE STRUT MOUNT AND THE STRUT HAD COME THROUGH. THE VEHICLE WAS TAKEN TO THE DEALER WHO CONFIRMED THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS OUT OF WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10402691May 25, 2011
SERVICE BRAKES, HYDRAULIC
TL*THE DRIVER OWNS A 2004 FORD ESCAPE. THE CONTACT STATED WHEN THE DRIVER APPLIED PRESSURE TO THE BRAKE PEDAL AT AN UNKNOWN SPEED THE VEHICLE WOULD NOT STOP UNTIL EXCESSIVE PRESSURE WAS APPLIED TO THE PEDAL. THE VEHICLE WAS DRIVEN HOME WHERE THE CONTACT NOTICED THE FRONT PASSENGER SIDE BRAKE LINE HAD FRACTURED AND THE FRONT DRIVER SIDE BRAKE LINE WAS SEVERELY CORRODED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383272February 18, 2011
VEHICLE SPEED CONTROL:CABLES
TL*THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT WAS PULLING INTO A PARKING SPACE WHEN THE BRAKES WERE APPLIED AND THE VEHICLE SURGED FORWARD CAUSING A CRASH. THE CONTACT WAS UNABLE TO STOP THE VEHICLE UNTIL IT CRASHED INTO A BARRIER. THE VEHICLE WAS TOWED TO A REPAIR SHOP. THE MECHANIC STATED THAT THEY COULD NOT CONFIRM IF THE CRASH WAS CAUSED BY THE ACCELERATOR CABLE. THE VEHICLE WAS REPAIRED FOR NHTSA CAMPAIGN 04V574000, VEHICLE SPEED CONTROL CABLES ON 2/7/2005; HOWEVER, IT HAS NOW FAILED. THE VIN WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGE WAS 60,000. UPDATED 5/2/11 *CN UPDATED 05/11/11*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10378589January 25, 2011
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT WAS DRIVING APPROXIMATELY 55 MPH WHEN THE VEHICLE ABNORMALLY ACCELERATED AT A RAPID SPEED. THE VEHICLE FAILED TO DECELERATE WHEN THE BRAKES WERE APPLIED. THE CONTACT IMMEDIATELY SHIFTED INTO NEUTRAL AND THE VEHICLE CAME TO A COMPLETE STOP WITH THE ENGINE EXHIBITING AN UNUSUALLY HIGH INCREASE IN RPMS. THE FAILURE RECURRED INTERMITTENTLY. THE DEALER WAS NOTIFIED AND THEY ADVISED THE CONTACT THAT THERE WERE NO RECALLS RELATED TO THE FAILURE FOR HIS VEHICLE. THE VEHICLE WAS NEITHER REPAIRED NOR DIAGNOSED FOR THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000. UPDATED 03/22/11*LJ UPDATED 12/20/11 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375512January 10, 2011
AIR BAGS
2004 FORD ESCAPE XLT WITH 72,000 MILES. AIR BAG LIGHT CAME ON AFTER VEHICLE WAS STARTED. TURNED THE VEHICLE OFF AND AIR BAG LIGHT WENT AWAY. 4 DAYS LATER AIR BAG LIGHT CAME ON AGAIN AND NOW IT STAYS ON. THE LIGHT FLASHES A CODE OF 4-6 THREE TIMES AND THEN STAYS LIT. I WAS INFORMED THAT THERE IS A SERVICE BULLETIN CONCERNING THIS ISSUE AND THE FIX IS TO REPLACE THE WIRING HARNESS GOING TO THE SEATBELTS FOR A COST OF AROUND $400.00, WHICH IS NOT COVERED BY THE FORD MOTOR COMPANY. SINCE THE AIR BAG LIGHT IS ON, THE AIR BAG WILL NOT DEPLOY CREATING A SAFETY HAZARD. SINCE THIS IS A SAFETY RELATED ITEM IT SHOULD BE COVERED BY A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371715December 18, 2010
AIR BAGS, ELECTRICAL SYSTEM, SEAT BELTS
AFTER DRIVING ABOUT 10 MILES MY AIRBAG WARNING LIGHT CAME ON. ON THE WAY BACK, IT AGAIN CAME ON AFTER ABOUT 10 MILES - IT FLASHED A FEW TIMES AND THEN STAYED ON. THE FORD DEALER TESTED THE CAR AND SAID THE WARNING LIGHT WAS CAUSED BY BOTH FRONT PRETENSIONER CONNECTORS COSTING $397.99. I LOOKED UP PRETENSIONER ON THE INTERNET AND SAW MANY COMPLAINTS SPECIFIC TO 2004 FORD ESCAPES. THERE WERE ALSO SOLUTIONS SUCH AS DISCONNECTING THE LIGHT, IGNORING THE LIGHT, AND RIGGING THE WIRES UNDER THE SEAT. MY CONCERN IS THAT THIS IS A WIDE SPREAD DEFECT THAT MAY LEAD TO LACK OF SAFETY AND HIGHWAY DEATH. IT IS AN EXPENSIVE REPAIR THAT CONSUMERS MAY IGNORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370338December 13, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT STATED THAT WHEN SHE DEPRESSED THE ACCELERATOR PEDAL, IT STUCK TO THE FLOORBOARD AND ACCELERATED UP TO 80 MPH ALTHOUGH THE BRAKE PEDAL WAS ALSO DEPRESSED. THE CONTACT HAD TO TURN THE VEHICLE OFF TO STOP THE VEHICLE. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 141,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369286December 6, 2010
ENGINE AND ENGINE COOLING
THE #5 SPARK PLUG BLEW OUT OF CYLINDER HEAD ON MY 2004 FORD ESCAPE WHILE I WAS DRIVING APPROX 30 MPH IN AUGUST 2010. THIS WAS THE SECOND TIME THIS HAPPENED TO ME IN A YEAR (IT HAPPENED 1ST TIME IN AUG 2009). IT HAPPENED AGAIN 12/5/10 AND I AM AWAITING REPORT ON WHICH SPARK PLUG IT HAPPENED TO THIS TIME. THE FIRST TWO WERE THE ORIGINAL FACTORY INSTALLED SPARK PLUGS, NOT REPLACEMENT PARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369287December 6, 2010
ENGINE AND ENGINE COOLING
THE #5 SPARK PLUG BLEW OUT OF CYLINDER HEAD ON MY 2004 FORD ESCAPE WHILE I WAS DRIVING APPROX 30 MPH. THIS WAS THE SECOND TIME THIS HAPPENED TO ME IN A YEAR (IT HAPPENED 1ST TIME IN AUG 2009). THESE WERE BOTH THE ORIGINAL FACTORY INSTALLED SPARK PLUGS, NOT REPLACEMENT PARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10363982November 4, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2004 FORD ESCAPE. WHILE DRIVING 65 MPH WITH THE CRUISE CONTROL ON AS HE DEPRESSED THE ACCELERATOR PEDAL TO PAST ANOTHER VEHICLE THERE WAS SUDDEN ACCELERATION AND THE VEHICLE SPEED INCREASED MORE THAN IT SHOULD. HE HAD TO DEPRESS THE BRAKE PEDAL WITH EXTREME FORCE IN ORDER TO GET TO MOVE ONTO THE SIDE OF THE ROAD AND TURN THE ENGINE OFF. THE VEHICLE WAS TOWED TO THE CLOSEST DEALER AND AFTER INSPECTION HE WAS TOLD THAT THE VEHICLE SPEED CONTROL CABLE BROKE AND CAUSED THE VEHICLE TO ACCELERATE. THE VEHICLE SPEED CONTROL WAS DISCONNECTED; YET, THE VEHICLE WAS DRIVEN TO HIS RESIDENCE. HE THEN TOOK THE VEHICLE TO ANOTHER DEALER WHERE THEY REPLACED THE CABLE AT HIS EXPENSE FOR $160. THE MANUFACTURER WAS NOTIFIED AND ALSO OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 107,394.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10364023November 4, 2010
VISIBILITY
2004 FORD ESCAPE - REAR WINDOW EXPLODED AFTER REAR DEFROSTER WAS TURNED ON FOR SHORT PERIOD. OUTSIDE TEMPERATURE WAS APPROX. 28 DEGREES AND FROST WAS ON WINDOWS. VEHICLE WAS STARTED TO DEFROST WINDOWS BEFORE TRAVELING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355404September 13, 2010
SERVICE BRAKES, HYDRAULIC
2004 FORD ESCAPE - A B S RINGS ON AXEL CRACKED AND ALLOWED THEM TO MOVE .RESULT IN BRAKE FAILING -HAVE TO LET OFF THE BRAKE SO IT CAN GRAB AGAIN AND A SENSOR MAKE IT PULSE THE BRAKES. USING GASKET REPAIR TO HOLD THE RINGS IN PLACE...BOTH SIDES HAVE THIS PROBLEM. WE KNOW OF THREE ESCAPES DIFFERENT YEARS THAT HAVE NOW THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345004July 24, 2010
VEHICLE SPEED CONTROL
ON SUNDAY, JULY 18TH, 2010, WHILE DRIVING ON 280 S. IN THE AFTERNOON, I PASSED A VEHICLE THAT WAS TRAVELING APPROXIMATELY 50 MPH ON THE HIGHWAY. AS I PRESSED THE ACCELERATOR, THE VEHICLE CONTINUED TO ACCELERATE. AS THIS WAS THE 2ND OCCURRENCE, I DID NOT PANIC BUT TRIED A COUPLE OF REMEDIES. I ENSURED THE CRUISE CONTROL WAS OFF, IT WAS. I TRIED TO "POP" THE GAS PEDAL OFF THE FLOOR BUT IT WAS LIMP. I TAPPED THE ACCELERATOR TO NO AVAIL. I PUT THE VEHICLE IN NEUTRAL AS THE RPM'S WERE HITTING OVER 4500 RPM AND THE MPH WERE HITTING OVER 70+ AND NOT SLOWING. I COASTED TO THE SIDE AND WAITED FOR A TOW TRUCK. THE CAR WAS TAKEN TO THE DEALER. THEY FOUND THE THROTTLE CABLE WAS INDEED SLACK AND THE THROTTLE BODY WAS IN THE WIDE OPEN POSITION. THEY CALLED THE FORD HOTLINE WHO SAID THEY HAVE NEVER HEARD OF THE PROBLEM OCCURRING OR HAD A RECORD OF THE OCCURRENCE. THE DEALER CHARGED ME FOR THE INSPECTION AND SUGGESTED I REPLACE THE THROTTLE BODY AND PVC VALVE? THEY WEREN'T SURE IF THAT WAS THE CAUSE OF THE PROBLEM BUT THEY SUGGESTED IT. THE THROTTLE BODY, THEY SAID WAS ON BACK ORDER BECAUSE OF INCREASED DEMAND. THE VEHICLE HAD 164,000 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344442July 21, 2010
WHEELS
TWO AXLES ON THE CAR HAVE BROKEN. BOTH TIMES, THE CAR WAS USED FOR REGULAR USE (NO "OFF-ROADING", NO ACCIDENTS). THE CAR WAS DRIVING FINE, THEN SUDDENLY, WHEN BRAKING, A GRINDING NOISE WAS HEARD. WHEN I BROUGHT THE CAR IN TO BE REPAIRED, THEY FOUND A CRACKED BOOT, CRACKED ABS RING, AND CRACKED AXEL. FIRST TIME THIS HAPPENED WAS IN 2007 (REAR AXEL), AND NOW IN 2010 (FRONT AXEL). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340609June 29, 2010
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT STATED THAT SHE TOOK HER VEHICLE TO THE DEALER FOR RECALL NHTSA CAMPAIGN ID NUMBER: 07V156000 COMPONENT: SERVICE BRAKES, HYDRAULIC:ANTILOCK:CONTROL UNIT/MODULE. THE REPAIR WAS DONE AND NOW THE FAILURE HAS RECURRED. THE DEALER STATED THAT TO REPAIR IT AGAIN THE COST WOULD BE APPROXIMATELY 200.00, AND THEY ARE ONLY RESPONSIBLE FOR REPAIRING IT ONE TIME. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 56,000. THE CURRENT MILEAGE IS APPROXIMATELY 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10339086June 18, 2010
VEHICLE SPEED CONTROL
I WAS THE OWNER OF A 2004 FORD ESCAPE THAT WAS RECALLED BECAUSE THE ENGINE WOULD SUDDENLY ACCELERATE UNCONTROLLABLE. I HAD TO CALL MY INSURANCE CO. GEICO BECAUSE OF THIS THEY SENT OUT A TOW TRUCK TO CHECK THE SITUATION. THE TOW OPERATOR GOT THE ENGINE TO RUN NORMALLY. I PUT IN A CLAIM AGAINST FORD AND WAS TOLD THAT THEY DID NOT THINK THEY WERE LIABLE. MY ESCAPE ACCELERATED AGAIN AND WAS INVOLVED IN A ACCIDENT THAT TOTALED THE VEHICLE. I NEED HELP TO PRESENT MY CASE TO FORD MOTOR CO. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10334038June 1, 2010
VEHICLE SPEED CONTROL:CABLES
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. WHILE DRIVING AT SPEEDS OF 35 MPH, THE VEHICLE ABNORMALLY ACCELERATED WITHOUT WARRANT. THE CONTACT WAS ABLE TO STOP THE VEHICLE, WITH THE ENGINE STILL REVVING, BY PLACING THE GEAR IN NEUTRAL AND APPLYING THE BRAKES. THE DEALER ADVISED THE CONTACT THAT THE VEHICLE WAS INCLUDED IN NHTSA RECALL CAMPAIGN ID NUMBER: 04V574000 (VEHICLE SPEED CONTROL: CABLES) AND THAT REPAIRS WOULD BE COVERED AT THE MANUFACTURERS EXPENSE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325817April 15, 2010
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT SPEEDS OF 35 MPH WITH HER FOOT STEADY ON THE ACCELERATOR PEDAL, THE VEHICLE ACCELERATED UP TO SPEEDS OF 70 MPH WITHOUT WARNING. SHE SHIFTED INTO NEUTRAL GEAR AND HAD TO USE BOTH FEET TO APPLY EXTREME PRESSURE TO THE BRAKE PEDAL, IN ORDER TO BRING THE VEHICLE TO A STOP. SHE STATED THAT THERE WAS A BURNING ODOR THROUGHOUT THE FAILURE. THE DEALER PERFORMED A DIAGNOSTIC TEST WHICH REVEALED THAT THE VEHICLE CRUISE CONTROL CABLE HAD BROKEN AND CAUSED A SHARD OF METAL TO BECOME LODGED IN THE ACCELERATOR MECHANISM. THE VEHICLE HAD NOT BEEN REPAIRED WHEN THE COMPLAINT WAS FILED. THE APPROXIMATE FAILURE AND CURRENT MILEAGES WERE 73,272.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10323339April 1, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2004 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 60 MPH WITH THE ACCELERATOR PEDAL DEPRESSED MORE THAN OF THE WAY, THE CONTACT NOTICED THAT THE PEDAL WOULD NOT RELEASE CAUSING THE VEHICLE TO ACCELERATE. HE APPLIED THE BRAKE PEDAL WHICH SLOWED THE VEHICLE DOWN. THE FAILURE OCCURRED ON THREE OCCASIONS. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND THE CONTACT HAD NOT SPOKEN WITH THE MANUFACTURER WHEN THE COMPLAINT WAS FILED. THE CURRENT MILEAGE WAS APPROXIMATELY 104,000. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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