Ford Escape Complaints (2021)

498 consumer complaints on file.

#11558872December 6, 2023
STRUCTURE:BODY
My door all of a sudden started making loud cracking sounds when I tried to open it. This progressively got worse and now the door will only partially open and the window will not go down. I believe I have a broken spot weld in the left front door at the check arm attachment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558686December 6, 2023
STRUCTURE:BODY
Drivers side “Door Check/Hinge”. Originally, the door made several loud “popping” noises and was hard to open/shut. Eventually, it wouldn’t shut properly. Vehicle repaired and then traded later. Drivers side door had the risk of coming off or not shutting completely. Yes. Yes. No. First appeared in April ‘22
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558474December 5, 2023
STRUCTURE:BODY
Went to get in my 2021 Ford Escape opened the door a heard a metal sound clunking noise. Happened all of a sudden. Thought maybe someone hit my door but no sign of it being hit. Then Googled Ford Escape and that noise and found this has been a problem. Why has there not been a recall for this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558344December 4, 2023
STRUCTURE:BODY
2021 Escape with 61,000 miles and normal use (commuting for work). The Driver door check arm welds have failed causing a crunching noise when opening and closing. Ford dealership says it's not a warranty repair and refuses to fix the problem. There are two SSM/TSBs regarding this problem SSM 51553 and SSM 50150. Problem is causing the driver window to not operate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557390November 29, 2023
STRUCTURE:BODY
The front door hinge spot weld and rivets have broekn loose. I called Stivers Ford in Montgomery Alabama and the Service Representative told me that my Escape was out of warranty and it was my problem to repair. I do not think this is fair as this is a structural problem in the door.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557383November 29, 2023
STRUCTURE:BODY:DOOR
The contact owns a 2021 Ford Escape. The contact stated that the front driver's side door made an abnormally loud popping sound while opening and closing. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556798November 25, 2023
STRUCTURE:BODY
Drivers side front door check arm attachment points separated. Door malfunctioning which renders window inoperable. Ford service indicated only recourse is a replacement of the full door assembly. There was no incident of over opening the door!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556766November 25, 2023
SERVICE BRAKES, POWER TRAIN
My check engine light has come on four (4) seperate times, after being serviced three (3) times. All of which have been by a ford certified dealership. My rear brakes were making noise the week the new car was purchased. I notified to associate who sold me the car from a ford certified dealer and he made up an invalid excuse. I’ve had my car serviced 3 times for the service alert and within 2 weeks of it being serviced and the issues being fixed, it starts again resulting in my service light coming on. I’ve notified ford via mail and email and haven’t heard back. The issue is showing as a power train issue and says “AWD Fault”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556697November 24, 2023
STRUCTURE:BODY:DOOR
The contact owns a 2021 Ford Escape. The contact stated that while the vehicle was parked, the contact became aware that the front driver’s side door weld had fractured. The contact stated that the door sounded like metal grinding each time the door was opened or closed. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was 16,949.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556616November 24, 2023
STRUCTURE:BODY
Drivers door is making a creaking/popping sound and sometimes won’t close. The window will not always go up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555643November 17, 2023
STRUCTURE:BODY:DOOR
The contact owns a 2021 Ford Escape. The contact stated that while the vehicle was parked, there was an abnormal sound while opening the driver’s side front door. The vehicle was not taken to be diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to call the NHTSA Hotline for assistance. The failure mileage was approximately 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555669November 17, 2023
ENGINE
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555436November 16, 2023
ENGINE
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555072November 14, 2023
STRUCTURE:BODY:DOOR
The contact owns a 2021 Ford Escape. The contact stated that while closing the door, the door made an abnormal sound and failed to close as intended. The vehicle was taken to the dealer and diagnosed with a fractured door weld. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554561November 10, 2023
SEAT BELTS
WHEN BUCKLING UP THE SEAT BELTS IN THE BACK SEAT OF MY CAR- THEY DO NOT REGISTER ON THE SCREEN. I GET A MESSAGE THAT SAYS 'REAR BELT MONITOR FAULT SERVICE REQUIRED'
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554055November 7, 2023
UNKNOWN OR OTHER, STRUCTURE:BODY:DOOR
My 2021 ford escape door started to make popping sounds and my window wouldn’t roll down had it a dealer and they said the welds on my door broke off !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553493November 3, 2023
UNKNOWN OR OTHER
The spot welds on the front drivers door of my 2021 Ford Escape SEL gave way. The internal three welds holding the drivers door check arm failed. The door is now making a creaking and grinding noise when the door is opened and closed. The drivers door check arm is rapidly nearing total failure. Two Ford dealerships have verified the above. Repair cost to replace the entire drivers door is approximately $2,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552970November 1, 2023
SERVICE BRAKES
The contact owns a 2021 Ford Escape. The contact stated while reversing, the vehicle vibrated and made an abnormal sound. The contact stated that the failure had been recurring. There was no warning light illuminated. The vehicle was taken to the dealer, where an updated brake kit was installed on the vehicle. Additionally, the dealer scuffed up the brake pads; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was filed. The failure mileage was approximately 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552799October 31, 2023
ENGINE
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552617October 30, 2023
UNKNOWN OR OTHER
My drivers door hinge weld has broke. FORD IS TELLING ME I HAVE TO FIX IT BUT THERE HAS BEEN MANY REPORTS OF THIS. I believe it should be fixed by ford.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Escape