Ford Escape Complaints (2004)

499 consumer complaints on file.

#10586013May 1, 2014
SUSPENSION
WAS DRIVING ON THE HIGHWAY AND NOTICED A LOUD NOISE COMING FROM THE REAR OF MY VEHICLE AND NOTICED THE NOISE WAS GETTING LOUDER. I TOOK MY VEHICLE TO MY MECHANIC THINKING I NEEDED SHOCKS. MY MECHANIC STATED TO ME THAT I COULD NOT PUT NEW SHOCKS ON MY ESCAPE BECAUSE MY INNER FENDER WELL WAS RUSTED OUT AND MY SHOCK WAS NO LONGER BOLTED TO THE FRAME. I THEN HAD TO TAKE IT TO A BODY SHOP TO BE REPAIRED. MY SHOCK WAS JUST BOUNCING AROUND AND COULD HAVE BROKEN THROUGH THE BACK SEAT OR BROKEN OFF ALL TOGETHER. ONCE I TOOK IT TO THE BODY SHOP I WAS TOLD I WOULD ALSO HAVE TO REPLACE THE SHOCKS BECAUSE MY RIGHT PASSENGER SIDE SHOCK WAS CRACKED IN HALF. I JUST PURCHASED THIS "USED" VEHICLE IN NOVEMBER AND MY HUSBAND REALLY LIKES FORD PRODUCTS BUT AFTER THIS HAPPENING TO US AND FINDING OUT THAT FORD HASN'T DONE ANYTHING ABOUT THIS PROBLEM FOR ANYBODY WHO HAS HAD THE SAME ISSUE IT IS VERY DISAPPOINTING. LUCKILY NOBODY IN MY FAMILY WAS INJURED DUE TO THIS PROBLEM. I REALIZE THIS PROBLEM HAS HAPPENED TO MOST VEHICLES WHERE THERE IS SNOW AND ICE HAS TO BE USED ON THE ROADS, I FEEL FORD SHOULD ISSUE A RECALL FOR THE VEHICLES THAT HAVE HAD THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586039May 1, 2014
SUSPENSION
AS I WAS DRIVING TODAY A BEGAN TO HEAR A LOUD BANGING NOISE. I TOOK IT TO MY MECHANIC AND HE SAID THE WHEEL WELL IS SO RUSTED THAT THE STRUTS ARE BARELY ATTACHED. HE TOLD ME THE CAR IS NOT SAFE TO DRIVE. AFTER RESEARCHING THIS ONLINE I HAVE CAME ACROSS HUNDREDS OF PEOPLE WITH THE SAME PROBLEM. I THINK FORD SHOULD RECALL THESE VEHICLES! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585269April 28, 2014
STRUCTURE:BODY
THE REAR PASSENGER FENDER WELL HAS RUSTED OUT. WE CAN SEE INTO OUR TRUCK. THE RUST IS SO BAD THE TOP SHOCK MOUNT IS NO LONGER CONNECT AND THE FRAME IS CRACKED. I WENT TO TWO DIFFERENT BODY SHOPS BECAUSE FORD IS UNWILLING TO DO ANYTHING. BOTH BODY SHOPS SAID A 10 YEAR OLD VEHICLE SHOULD NOT RUST LIKE THIS AND IT WOULD COST MORE THAN WHAT THE VEHICLE IS WORTH TO FIX. WE CAN NOT LONGER DRIVE OUR VEHICLE AND WILL HAVE TO CONSIDER IT AS TOTAL UNLESS FORD STANDS BEHIND THEIR VEHICLES AND CREATES A RECALL. FORD CREATED A RECALL FOR THE FRONT OF THEIR FORD ESCAPES RUSTING OUT BUT HAVE NOT DONE THE SAME FOR THE REARS. I HAVE READ ONLINE SEVERAL HUNDRED OTHER PEOPLE HAVING THE SAME ISSUE WITH THEIR FORD ESCAPE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584408April 23, 2014
SUSPENSION, STRUCTURE:BODY
I AM WRITING TO INFORM YOU OF MY PROBLEM WITH MY 2004 FORD ESCAPE. I HAVE RECENTLY NOTICED A LOUD CLUNKING NOISE IN THE REAR OF THE CAR. UPON FURTHER INSPECTION I SAW THAT AROUND THE RIGHT REAR STRUT IT'S COMPLETELY RUSTED OUT AND THE STRUT IN NEARLY FREE. I DID RESEARCH AND NOTICED THAT I AM DEFINITELY NOT THE ONLY ONE WITH THIS PROBLEM. I WOULD LIKE IT FIXED OR POINTED IN THE DIRECTION AS TO WHERE I CAN GET IT TAKEN CARE OF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584235April 22, 2014
STRUCTURE, WHEELS
WE JUST PURCHASED THIS VEHICLE . W E KNEW ABOUT A PAINT ISSUE BENEATH THE HATCH WINDOW. TOOK THE VEHICLE TO A VERY REPUTABLE GLASS AND BODY SHOP . THE SHOP OWNER IMMEDIATELY WENT TO THE RIGHT REAR WHEEL WELL AND TOLD US TO LOOK AT IT . THE AREA BEHIND THE TIRE IS VERY EATEN WITH RUST. A GOOD SIZED HOLE EXISTS EXTENDING TO THE SHOCK AND STRUT. THE SHOP OWNER SAID THAT HE HAS SEEN MANY OF THEM. ALWAYS THE SAME WHEEL WELL AND NOWHERE ELSE. ASSUREDLY THE STRUT AND SHOCK ARE COMPROMISED. HE SAID THAT HE ALMOST ALWAYS SEES THIS ON THE ESCAPES. THE PREVIOUS OWNER WAS EXTREMELY METICULOUS ABOUT SERVICING AND UPKEEP WITH THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583302April 17, 2014
WHEELS
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE REAR WHEEL WELD BECAME FRACTURED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE REAR WHEEL WELD NEEDED TO BE REPLACED. NO REPAIRS WERE DONE TO THE VEHICLE. THE MANUFACTURE WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000 AND THE CURRENT WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579510April 14, 2014
SUSPENSION, STRUCTURE:BODY
I WAS DRIVING HOME ON THE HIGHWAY AND ALL OF A SUDDEN MY CAR PULLED REALLY HARD TO THE RIGHT SIDE AND STARTED MAKING A LOUD HORRIBLE NOISE. EVERYTIME I WOULD HIT A BUMP, IT PULLED THE CAR. I MADE IT HOME AND HAD IT LOOKED AT. MY REAR PASSENGER WHEEL WELL WAS RUSTED SO BAD THAT MY SHOCK WENT RIGHT THROUGH IT. ALL OF THE OTHER WHEEL WELLS ARE JUST FINE AND APPEAR TO STILL BE COATED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579335April 12, 2014
STRUCTURE
RIGHT FRONT WHEEL SEPARATED FROM METAL ATTACHMENT, PRESUMABLY A RUST-THROUGH FAILURE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578864April 10, 2014
SUSPENSION, STRUCTURE:BODY
I WAS DRIVING DOWN THE ROAD WHEN I HIT A POT HOLE. THE BODY/FRAME PART OF THE PASSENGER SIDE REAR WHEEL WELL BROKE LOOSE AROUND THE REAR PASSENGER SHOCK. SO THERE IS NOTHING HOLDING THE SHOCK IN PLACE. IT IS CAUSING FURTHER DAMAGE TO THE AREA. THE BODY/FRAME HAS DETERIORATED IN THAT AREA. I CANNOT DRIVE MY VEHICLE. FORD HAS ISSUED A RECALL FOR THE FRONT END RUSTING PREMATURELY AND CAUSING DAMAGE. BUT, I THINK THIS IS THE SAME REASON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578510April 9, 2014
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT STATED THAT UPON INSPECTION, SHE WAS ADVISED THAT THE SUB FRAME WAS COMPLETELY COVERED WITH RUST AND HAD BECOME DETACHED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENTIRE REAR SUB FRAME NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE CURRENT AND FAILURE MILEAGE WAS 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578340April 8, 2014
SUSPENSION, STRUCTURE:BODY
THE RIGHT REAR WHEEL HOUSING WAS TOTALLY CORRODED AWAY. AFTER RESEARCHING ONLINE FOUND MANY WITH THE SAME PROBLEM. THE OTHER THREE WHEEL HOUSINGS WERE IN GOOD CONDITION WITHOUT RUST. I TOOK SUV TO WOLTZ & WIND FORD IN HEIDELBURG, PA WHERE THEY TOLD ME THAT THEIR SUPPLY OF THIS PART WAS USED UP AND FORD WAS NOT MAKING ANY AT THAT TIME. THE REAR HOUSINGS SUPPORT THE REAR SHOCKS AND "COULD HAVE" CAUSED A SEVERE ACCIDENT. IT TOOK 3 1/2 MONTHS BEFORE PART WAS REPLACED. OF COURSE FORD DOWN PLAYS THE SEVERITY OF THE PROBLEM AND I WAS GIVEN A TOTAL RUN-A-ROUND BY THE DEALERSHIP AND WITH FORDS CUSTOMER SERVICE. I AM 78 YEARS OLD WIDOW WHO DREADS TO THINK WHAT "COULD HAVE" HAPPENED. PLEASE DO NOT WAIT UNTIL SOMEONE GETS KILLS TO MAKE THIS A PRIORITY. YOU MAY SPEAK TO MYSELF OR MY SON-IN-LAW [XXX] WHO HAS BEEN HELPING WITH THIS MESS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576500April 1, 2014
POWER TRAIN, ENGINE
TRANSMISSION BROKE IN THE YEAR2008 AND THEN AGAIN IN LESS THEN 18 MONTHS LATER. THE CAR WE AS NOT EVEN 5YEARS OLD. TWO TRANSMISSION JOB. FORD NEED TO DO RECALL ON THE TRANSMISSION. SPOKE TO OTHER OWNERS AND THEY HAD PROBLEMS TOO. I WILL LET THEMKNOW WHERE TO FILE COMPLAINT. FORD KNOWS THEIR IS PROBLEM WITH THE TRANSMISSION BUT WON'T ADMIT TO IT BECAUSE IT IS A SO COSTLY FOR THEM TO FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575052March 26, 2014
AIR BAGS
THE AIR BAG LIGHT FLASHES CODE 46 AND STAYS ON, WILL NOT GO OFF. TAKEN IT TO FORD DEALERSHIP 3 TIMES DOES NOT FIX PROBLEM. I HAVE RESEARCHED THIS ISSUE AND IT IS VERY WIDESPREAD PROBLEM AND SHOULD BE A RECALL. THIS IS DEFINITELY A SAFETY ISSUE! PLEASE DO A RECALL ON THIS PROBLEM!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574754March 25, 2014
VEHICLE SPEED CONTROL
THE VEHICLE WILL NOT DECELERATE. IT IS OK WHEN YOU FIRST START IT, BUT THE FIRST TIME YOU PUSH THE ACCELERATOR AND LET OFF IT WILL NOT DECELERATE. YOU MUST HOLD THE BRAKE. IF YOU LET GO OF THE BRAKE IT WILL SURGE. VERY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574566March 20, 2014
STEERING
STEERING FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573858March 20, 2014
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS, SUSPENSION, WHEELS, ELECTRONIC STABILITY CONTROL (ESC)
PASSENGER REAR WHEEL WELL HAS COMPLETELY RUSTED OUT AND SHOCK AND MOUNT HAVE RUSTED OFF OF FRAME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10572757March 17, 2014
STRUCTURE:BODY
MY HUSBAND WAS DRIVING HOME WITH OUR SON AND STARTED TO HEAR A LOUD NOISE. TOOK IT TO OUR REPAIR GUY WHO STATED THE FRAME WAS COMPLETELY RUSTED THROUGH AND WAS NO LONGER SAFE TO DRIVE. WE THEN TOOK IT FOR A 2ND LOOK AND WAS TOLD THE SAME THING AND THAT ITS NOT FIXABLESO WE'LL HAVE TO BUY A NEW CAR. WE'VE ONLY HAD THIS CAR FOR 6 YEARS AND I BOUGHT IT FROM OUR LOCAL FORD DEALERSHIP WHO WHEN CONTACTED SAID THEY COULDN'T DO ANYTHING TO HELP BECAUSE THERE ARE NO RECALLS ON THE VEHICLE FOR THIS PROBLEM. WE HAVE 2 SMALL CHILDREN AND I'M VERY LUCKY THAT SOMETHING DIDN'T HAPPEN TO THEM. WHAT IS A RECALL GOING TO TAKE? SOMEONE GETTING HURT OR WORSE?? THIS IS A MAJOR SAFETY ISSUE AND FORD NEEDS TO BE RESPONSIBLE CLEARLY ITS A MANUFACTURING PROBLEM WHEN THERE'S 1000'S OF CUSTOMERS WITH THE SAME PROBLEM!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568589March 11, 2014
VEHICLE SPEED CONTROL
THE VEHICLE WILL NOT DECELERATE. IT IS OKAY WHEN YOU FIRST START IT, BUT THE FIRST TIME YOU PUSH THE ACCELERATOR IT WILL NOT DECELERATE. YOU MUST HOLD THE BRAKE. IF YOU LET GO OF THE BRAKE IT WILL SURGE. IT IS DANGEROUS TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567424March 5, 2014
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT STATED THAT UPON INSPECTION, IT WAS FOUND THAT THE FRAME WAS RUSTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565233February 21, 2014
ENGINE
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 55MPH, THE VEHICLE FAILED TO ACCELERATE. THE CHECK ENGINE WARNING LIGHT ILLUMINATED AFTER THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE A DIAGNOSTIC WAS PERFORMED, WHICH LOCATED A FAILURE AT THE CATALYTIC CONVERTER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Escape