Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11265236September 30, 2019
ELECTRICAL SYSTEM
CAR OVER HEATED DUE TO FAULTY PART RESULTED IN THE ENGINE SUFFERING ' CATASTROPHIC DAMAGE'' IN UNDER 80K MILES. DEALERSHIP HAD VEHICLE FOR THREE MONTHS. LESS THAN A YEAR LATER THE VEHICLE HAS SUDDENLY STARTED DYING AND LOSING POWER WHILE DRIVING AS WELL AS AT STOPS AND DISPLAYS A LIGHT THAT STATES 'AUTO START STOP. MANUAL RESTART NEEDED'. THIS CAR IS GOING TO GET SOMEONE KILLED. IT HAS STOPPED ON THE INTERSTATE , CITY STREETS, AND IN MY DRIVEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258568September 27, 2019
STEERING
I WAS DRIVING TO WORK THIS AM AND A SENSOR LIGHT CAME ON:STEERING:ELECTRIC POWER ASSIST SYSTEM. SECONDS AFTER THE LIGHT CAME ON, I FELT MY STEERING WHEEL LOSE POWER AND WHEN I HAD TO TURN I CAME CLOSE TO STEERING INTO THE OTHER LANE WHILE TURNING RIGHT AT THE STOPLIGHT ON A CITY STREET. I HAD TO TURN TWO MORE TIMES TO GET TO MY DESTINATION. WHEN I PARKED THE CAR I TURNED THE ENGINE OFF AND RESTARTED THE VEHICLE. THE POWER WAS BACK ON ON THE STEERING WHEEL. I HAVE NOT TRIED DRIVING THE VEHICLE AS I AM AT WORK. VERY FRIGHTENING EXPERIENCE. I AM NOT ABLE TO SEE A MECHANIC AT THE FORD DEALERSHIP UNTIL MONDAY AND AM NERVOUS TO DRIVE THE CAR UNTIL THEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256727September 19, 2019
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, ENGINE
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. WHILE THE VEHICLE WAS STOPPED AT A RED LIGHT, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE STALLED. THE VEHICLE WAS RESTARTED AND WAS ABLE TO FUNCTION NORMALLY. WHILE MAKING A LEFT TURN, THE VEHICLE STALLED AGAIN. THE CONTACT MENTIONED THAT THE AUTO START FUNCTION WAS RESET AND THE VEHICLE WAS ABLE TO FUNCTION NORMALLY; HOWEVER, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE FUEL PUMP CONTROL MODULE LOST COMMUNICATION. THE VEHICLE WAS TAKEN TO FIVE STAR FORD DALLAS (8900 W PRESIDENT GEORGE BUSH HWY, DALLAS, TX 75252, (972) 985-3600) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 25,500. *TR*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255590September 16, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
CHECK ENGINE LIGHT CAME ON, AND CODES INDICATE MISFIRE. I HAVE HAD THE CAR BACK AT THE DEALERSHIP 3 TIMES NOW, AND AS OF 9/10/19, IT IS WAITING FOR A NEW LONG BLOCK. THEY SAID TO EXPECT AS LEAST 3 MORE AFTER THEY HAD IT FOR A FULL WEEK. AFTER READING ABOUT THIS ISSUE, AND HAVING NEW COILS INSTALLED, AND SPARK PLUGS, IT IS MY THOUGHT THE COOLANT LEAKING INTO THE CYLINDER IS THE ISSUE. I WILL CALL ON MONDAY TO SEE ABOUT GETTING A NEW CAR, THIS HAS BEEN A COMPLETE HEADACHE SINCE THE LIGHT CAME ON 2 WEEKS AFTER TAKING OWNERSHIP IN JULY. EACH TIME LIGHT GOES ON, IT IS USUALLY RIGHT AFTER STARTING CAR, IT DRIVES FINE BUT MAY IDLE RUGGEDLY FOR A BIT. ONE TIME, THE LIGHT CAME ON BUT TURNED OFF BEFORE I CALLED DEALERSHIP, THEN IT CAME BACK ON AGAIN, AND I BROUGHT IT RIGHT BACK TO THE SHOP. I AM WONDERING AT ONE POINT THIS CAR WOULD BE CONSIDERED A LOSS SINCE THE DEALERSHIP GIVES ME A RENTAL EVERY TIME IT IS IN THE SHOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254590September 10, 2019
ELECTRICAL SYSTEM
WHEN BRAKING WITH AUTO STOP/START TURNED ON, THE CAR STALLS AND A NOTICE POPS UP ON THE INFO SCREEN SAYING TO PUT THE CARE IN PARK AND RESTART. IT HAPPENS AT LEAST ONCE A WEEK AND TODAY IT HAPPENED 4 TIMES AS I DROVE HOME ON A BUSY STREET WHICH REQUIRED ME TO STOP AT LIGHTS. I HAVE A PICTURE IF THE INFO SCREEN WHEN IT HAPPENS. THE FORD DEALER DOES NOT SEEM TO BE FAMILIAR WITH THIS PROBLEM AND I JUST HAD MY CAR SERVICED TWO WEEKS AGO WITH NO PROBLEMS DETECTED. VERY SCARY AND DANGEROUS SINCE THIS HAPPENS IN TRAFFIC SITUATIONS WHEN PEOPLE BEHIND ME ARENT EXPECTING ME TO HAVE TO RESTART MY CAR IN THE STOP AND GO FLOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253543September 6, 2019
ELECTRICAL SYSTEM, ENGINE
PURCHASED THE 2017 FORD ESCAPE FROM HERTZ CAR SALES FEB 2019. IT WAS UNDER 50,000 MILES AT THE TIME. MILEAGE NOW IS AROUND 58,000. THE FIRST FEW MONTHS DID NOT HAVE A PROBLEM, THEN GOING INTO SUMMER, THE CAR WOULD OCCASIONALLY HAVE A ROUGH IDLING START. MIND YOU AT THE TIME, MY HUSBAND AND I USED IT MAINLY TO COMMUTE TO WORK(20MINS TO GET TO WORK) AND BACK WITH THE GROCERY TRIPS TO THE STORE OCCASIONALLY. I'D SAY STARTING JUNE AROUND THAT MONTH WHEN THE ENGINE WAS STARTED, SOMETIMES A ROUGH IDLING WOULD HAPPEN AND THEN THE CHECK ENGINE LIGHT WOULD COME ON TOO. THE AC STOPPED WORKING AROUND THIS TIME FRAME AND STILL DOES NOT WORK AS OF 9/5. IT WILL NOT BLOW OUT COLD AC BUT JUST REGULAR TEMP AIR. IN AUGUST WE VISITED MY HUSBAND'S PARENTS DOWN IN SOCAL, AND GOT IT CHECKED OUT BY AN AUTOZONE TECHNICIAN AND A LOCAL MECHANIC ON SEPARATE VISITS. AUTOZONE CONCLUDED IT WAS CYLINDER MISFIRE. LOCAL MECHANIC CONCLUDED IT WAS THE CODES THAT NEEDED REPROGRAMMING BECAUSE WHEN THEY SCANNED IT, DIFFERENT CODES WOULD POP UP AND THAT WAS CAUSING THE AC TO SHUT OFF. TO THIS DAY STILL WHEN THE CAR IS TURNED ON, THE CHECK ENGINE LIGHT WOULD POP UP AND STAY ON FOR DAYS AT A TIME. OTHER DAYS, IT WOULD BE OFF. TODAY 9/5 THERE IS NO ROUGH IDLING. GOING TO MY FORD APPT 9/6/19 TO GET IT CHECKED OUT. A FORD REPRESENTATIVE CALLED MY HUSBAND TODAY CONFIRMING THE APPT AND RECOMMENDED US TO TRADE IN OUR VEHICLE. I READ OTHER COMPLAINTS ON THIS WEBSITE BEFORE WRITING THIS COMPLAINT, AND OTHERS HAVE STATED FORD HAS A SERVICE BULLETIN ANNOUNCEMENT OUT ABOUT THIS TYPE OF ISSUE. AFTER READING THAT, I OPENED ANOTHER TAB, LOOKED AT THEIR WEBSITE AND THEY ONLY HAVE INFORMATION REGARDING THE TAKATA AIRBAGS AND FOUND NOTHING ON SERVICE BULLETIN ANNOUNCEMENTS REGARDING THIS TYPE OF ISSUE. I COULD NOT FIND IT, SO THERE IS NO PAGE DEDICATED TO IT. I'M STARTING TO BELIEVE IT SHOULD BE ALSO MANDATED AS A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253418September 5, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. WHILE DRIVING 75 MPH IN HEAVY TRAFFIC OR WHILE CHANGING LANES, THE ACCELERATOR PEDAL WAS APPLIED AND THE VEHICLE HESITATED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO BARBER FORD OF HAZLETON (1112 N CHURCH ST, HAZLETON, PA 18201, (570) 454-2414), BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE OR PRODUCE ANY FAILURE CODES; HOWEVER, THERE WAS A SLIGHT HESITATION. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS 24051505. THE CONTACT WAS REFERRED TO THE LOCAL DEALER. THE FAILURE MILEAGE WAS 14,642.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253112September 4, 2019
ENGINE
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. WHEN THE ENGINE WAS STARTED, THE CONTACT NOTICED BLUE SMOKE COMING FROM BOTH EXHAUST PIPES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO STATED THAT THE TANK THAT HELD THE ANTIFREEZE WAS EMPTY, BUT THERE WAS NO EXTERNAL LEAK. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 82,012.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253211September 4, 2019
ENGINE
ON 8/9/2019 MY VEHICLE'S CHECK ENGINE LIGHT CAME ON. I HAVE A CODE READER AND I HOOKED IT UP TO SEE WHAT THE CODE WAS FOR AND IT WAS FOR A CYLINDER MISFIRE ON CYLINDER 1. SO I TOOK MY VEHICLE TO FORD ON 8/10/2019. I HAVE A 2017 FORD ESCAPE WITH 22811 MILES ON IT. IT HAS BEEN AT FORD EVER SINCE. I SPOKE TO THE DEALER AND THEY SAID I WOULD NEED A NEW ENGINE DUE TO COOLANT LEAKING INTO THE ENGINE. THE DEALER SAID THEY HAVE A SERVICE BULLETIN ON THESE VEHICLES SINCE THIS IS A KNOWN PROBLEM WITH THE 2.0 ECOBOOST ENGINES IN THE FORD ESCAPE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252208August 29, 2019
SERVICE BRAKES
80 MILES AWAY FROM HOME.BRAKE PEDAL WAS HARD TO USED,FAILING TO STOPPING, TOWED TO DEALER THEY CHANGE MY OIL AND SAID I NEED BRAKES AND DECLINED DIAGNOSTIC.THEY KNEW THEIR WAS NO BRAKES.I DID NOT WHAT THEM TO REPLACE BRAKES AND TO FIND OUT WHAT CAUSE THE FAILURE. I PICKED UP WITH NO BRAKES AND TOOK SOMEWHERE ELSE. IT WAS THE VACUUM BOOST AND GEAR SNAPPED OFF WHICH TURNS VACUUM. THIS PART SHOULD NOT FAIL AND NEEDS TO BE RECALLED ALSO REIMBURSE MY COSTS OUT OF POCKET. ANY QUESTIONS JUST ASK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245742August 23, 2019
POWER TRAIN, ENGINE
2017 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO DIFFICULTY PUTTING VEHICLE IN REVERSE AND NOT ACCELERATING. *LD THE CONSUMER STATED THAT THE ENGINE HAD WARPED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245626August 22, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I WAS THE OWNER OF A 2017 FORD ESCAPE WITH UNDER 27000 MILES. ON 7/16/19, IT HAD BEEN PARKED FOR 6 HOURS AT MY PLACE AND I WAS AWOKEN AT 12:30 AM BY FIRE/POLICE THAT MY CAR WAS ON FIRE. THE FIRE STARTED UNDER THE PASSENGER HOOD AREA. THE CAR IS A TOTAL LOSS AND FIRE DEPT DETERMINED IT WAS AN ELECTRICAL FIRE. STILL WAITING ON THE ACTUAL CAUSE OF THE ELECTRICAL FIRE. I'M JUST GLAD THAT I WAS NOT IN THE VEHICLE OR HAD ANYONE WITH ME WHEN THE FIRE STARTED. THIS IS THE SECONDARY CAR I HAVE GOTTEN FROM SAM PACK'S 5 STAR FORD IN CARROLLTON. THE FIRST CAR I PURCHASED FROM THAT DEALERSHIP WAS A 2015 FORD ESCAPE PRE-CERTIFIED USED BUT AFTER A FEW MONTHS WITH ISSUES, IT TURNED OUT TO BE PART OF AN INSURANCE FLOOD SCAM AND WAS NOT LOOKED OVER FOR IT BE CERTIFIED USED. THEY PUT ME IN A NEW 2017 FORD ESCAPE WHICH HAS NOW BURNED UP. I HAVE NOTHING FROM THIS WHOLE SITUATION. I HAVE ALSO CALLED FORD CUSTOMER RELATIONS AND GOT A CASE NUMBER AND WAS TOLD SOMEONE WOULD BE CONTACTING ME. STILL HAVE NOT HEAR BACK FROM FORD AND THAT WAS OVER 2 WEEKS AGO. THIS SEEMS TO BE BAD BUSINESS AND THERE COULD BE A POTENTIAL SERIOUS DEFECT WITH THE CAR THAT COULD AFFECT OTHER CONSUMERS. AT THIS POINT NO ONE SEEMS TO KNOW WHY/HOW THE PARKED CAR CAUGHT FIRE. I HAVE ATTACHED PICTURES OF THE CAR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11245501August 21, 2019
STEERING
THE STEERING WHEEL GETS STIFF (NO POSSIBLE TO MOVE) WHEN PRACTICING PARKING FOR A WHILE. I CAN HEARD THAT FAN SPEED GOES UP, SO I AM ASSUMING THE ENGINES BAY IS GETTING HOT. AFTER MOVED IT A LITTLE BIT THE WHEEL CAN GO ALL THE WAY TO THE RIGHT/LEFT. ACCORDING TO THE DEALERSHIP THE STEERING MODULE IS DISABLING BECAUSE TEMP (TOO HOT). HOPE THIS NEVER HAPPENS ON A HIGHWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244632August 17, 2019
ELECTRICAL SYSTEM, POWER TRAIN
A VEHICLE THAT JUST TURNED THREE YEARS OLD IS HAVING EXTREME POWERTRAIN TRANSMISSION FAILURE AND ELECTRICAL SENSOR ISSUES! I AM HAVING TO REPLACE THE TRANSMISSION IN A CAR THAT HAS ONLY 90,000 MILES AND IS COSTING ME OVER $4000 OUT OF POCKET! ELECTRICAL ERROR ARE HAPPENING FROM LIGHT MALFUNCTIONS TO BULB ERRORS, CROSS SENSORS, AND MORE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242353August 7, 2019
ENGINE
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. WHILE DRIVING VARIOUS SPEEDS, THE AIR TEMPERATURE HIGH WARNING INDICATOR FLASHED. THE CONTACT TOOK THE VEHICLE TO ALL AMERICAN FORD (375 NJ-17, PARAMUS, NJ 07652, 201-262-4900) WHERE IT WAS DIAGNOSED THAT THE ENGINE COOLANT WAS LEAKING AND THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THEY COULD NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241925August 6, 2019
WHEELS
THERE SEEMS TO BE A RECURRING PROBLEM WITH THE LUG NUTS.WAS TOLD BY FORD SALES AFTER 50,000 MILE SERVICE, THAT I HAD TO REPLACE THE LUG NUTS (AT MY EXPENSE) AS THEY WERE SWELLING AND MIGHT NOT BE ALE TO REMOVE THE TIRE. THERE WAS A CLASS ACTION SUIT FIRST FILED IN 2017 AND A JUDGE THREW IT OUT IN JAN OF THIS YEAR. THIS PROBLEM IS SERIOUS, IF YOU HAVE A FLAT TIRE WITH THE SWOLLEN LUG NUTS, IT IS IMPOSSIBLE TO REMOVE THE TIRE. PLEASE OPEN THIS INVESTIGATION AS IT SEEMS IT IS NOT ONLY FORD BUT OTHER VEHICLES AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234968July 26, 2019
ELECTRICAL SYSTEM, ENGINE
WHEN BREAKING WITH AUTO STOP/START TURNED ON, THE ENGINE WILL COMPLETELY STALL OUT AND A NOTICE WILL POP UP ON THE INFORMATION SCREEN STAYING TO PUT THE CAR IN PARK AND MANUALLY START THE CAR. I BOUGHT MY CAR A WEEK AGO AND THIS HAS ALREADY HAPPENED TWICE. IT'S VERY SCARY AS IT COULD HAPPEN ANYWHERE. I DID SOME RESEARCH AND THERE'S A FORUM FILLED WITH OTHERS WHO HAVE EXPERIENCED THIS TOO, AND YET, NO RECALL TO FIX IT. PICTURE ATTACHED IS FROM THE FORUM AS I DON'T HAVE MY PHONE NEAR ME WHILE DRIVING TO TAKE MY OWN PICTURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234890July 25, 2019
POWER TRAIN
VERY SIMILAR TO NHTSA ID 11083629. PULLING INTO TRAFFIC THE TRANSMISSION STARTED TO SLIP. MANAGED TO GET OFF THE ROAD WITHOUT INCIDENT. THE SYSTEM MESSAGE "TRANSMISSION FAULT SERVICE NOW" CAME UP AND THE CAR WOULD NOT ACCELERATE BEYOND 20 MPH. I WAS TRAVELING SO IT WAS TOWED TO NEAREST DEALERSHIP. THEY CLEARED THE FAULT AND SID THERE WAS NOTHING WRONG. TOOK IT TO DEALERSHIP WHERE I BOUGHT IT, THEY HAD IT TWO WEEKS AND SAID THEY COULDN'T FIND/REPLICATE THE ISSUE AND GAVE IT BACK. I DROVE IT TWO DAYS AND IT OCCURED AGAIN. DROVE IT TO THE DEALER THIS WAY. THEY SAID IT WAS A BAD ECM, REPLACED IT AND THEY REPLCATED THE ISSUE ON THEIR TEST DRIVE AFTER THE "REPAIR". SAID THEY NEED TO CALL FORD FOR TECH ASSISTANCE. THEY HAVE HAD MY CAR FOR ~MONTH AND A HALF. THIS IS A SAFETY ISSUE, THE TRANSMISSION RANDOMLY FAILING AS YOU'RE PULLING INTO TRAFFIC IS A HUGE DANGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234021July 22, 2019
ENGINE
JUN.17.2019 --P0303 CODE CAME UP, AROUND,91300MILES; --THE CODE WAS GONE AFTER CHANGE SPARK PLUG; AT THAT TIME, COOLANT WAS LOW. SO TOP OFF; JUL.15.2019 --P303 CODE CAME UP AGAIN, 91900MILES RIGHT AFTER AROUND 300MILES HIGHWAY DRIVING; --COOLANT WAS LOW AGAIN, TOP OFF AGAIN JUL.20.2019 --WENT TO DEALER, FOUND COOLANT IN CYLINDER 3 ACCORDING TO TSB #SSM 47489 NHTSA ID #10144947 --THE SUGGESTED SOLUTION FROM DEALER IS TO REPLACE ENGINE LONG BLOCK; --THE COST FOR REPLACEMENT IS AROUND $8300
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232773July 17, 2019
ENGINE
AT 26,000 MILES CHECK ENGINE LIGHT CAME ON. I TOOK VEHICLE INTO DEALER AND WAS TOLD THEY HAD TO DO SOME TESTING. THE DEALER TOLD ME 3 DAYS LATER THAT A NEW BLOCK HAD TO BE BACK ORDERED AS IT WAS CRACKED FROM ENGINE COOLANT GETTING INTO THE COMBUSTION CHAMBER. I WAITED 40 DAYS FOR THIS TO COME IN AND THEN WAS TOLD A HEAD GASKET WAS WAS ON BACK ORDER. THE DEALER SAID FORD HAD A SERVICE BULLITEN FOR THIS FIX. I HAVE THE CAR BACK AND WASN'T OFFERED A FULL WARRENTY. HOW CAN I BE SURE THIS WONT HAPPEN AGAIN. I HAD CORRESPONDENCE WITH 2 SEPARATE DEALERS AND BOTH SAID THEY HAVE SEEN MANY WITH THIS SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Escape