Ford C-Max Complaints (2015)

72 consumer complaints on file.

#11031986October 6, 2017
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
VEHICLE IS NOT HOLDING EV NOW/LATER MODES CAUSING UNEXPECTED BATTERY USAGE AND FUEL CONSUMPTION. AN EXAMPLE IS TRAVELING HIGHWAY SPEEDS (70-75 MPH); VEHICLE WILL UNEXPECTEDLY SWITCH INTO AUTO MODE AND REVERT FROM GAS/HYBRID PERFORMANCE TO ELECTRIC/BATTERY ONLY PERFORMANCE WHICH IS REDUCED POWER AND RESPONSE AGAIN AT HIGHWAY SPEEDS. THIS IS NOT ALWAYS THE CASE AS I HAVE FOUND THIS TO HAPPEN BEFORE I ENTER THE HIGHWAY AND CAN ADJUST MY DRIVE ACCORDINGLY. ADDITIONALLY, THIS HAPPENS IN EV NOW MODE WHICH HOLDS THE ELECTRIC ENGINE TO PREVENT GAS USE AT ALL BUT THE SYSTEM WILL INADVERTENTLY SWITCH TO THE AUTO MODE. CONDITION IS EXTREMELY SPORADIC AND DIFFICULT TO REPLICATE MOST TIMES WILL HAPPEN WITHOUT THROWING A CHECK ENGINE LIGHT CODE. FORTUNATELY I DO HAVE A FEW INSTANCES WHERE A CODE WAS THROWN AND I WAS ABLE TO HAVE THE DEALER TAKE A LOOK AND MAKE SOME WARRANTY REPAIRS NONE OF WHICH HAVE RESOLVED THE ISSUE AS IT STILL COMES BACK IN THE SAME RANDOM FORM. ATTACHED ARE THE SEVERAL DEALER VISITS TO ADDRESS THE CONCERN AND AFTER SEVERAL VISITS, THE TRANSMISSION PUMP MODULE SEEMS TO BE A REPEAT ISSUE. UNFORTUNATELY NOT SURE IF THIS IS THE CAUSE OF THE MODES NOT HOLDING AS IT SHOULD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024493September 19, 2017
ENGINE AND ENGINE COOLING, POWER TRAIN
DRIVING MY 2015 FORD C-MAX AND ALL OF A SUDDEN I LOSE POWER. I PRESS THE GAS AND NOTHING. I WAS DRIVING THROUGH A INTERSECTION AND HAD TO COAST TO THE SIDE OF THE RODE. BIG RED TRIANGLE SHOW UP SAYING "STOP SAFELY NOW". CAR HAS BEEN AT THE DEALER FOR 4 DAYS, THEY ARE TRYING TO FIND THE PROBLEM. I HAVE READ ONLINE ABOUT THIS PROBLEM WITH MULTIPLE FORD VEHICLES AND A RECALL WAS CALLED FOR THE FOCUS. I GUESS FORD IS TO BIG TO GO AFTER AND THE NTSB DRAGS THERE FEET LIKE NO OTHER. CALL FOR A RECALL ON ALL VEHICLES THAT "STOP SAFELY NOW'. WILL YOU WAIT UNTIL PEOPLE DIE TO DO SOMETHING!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991067May 22, 2017
UNKNOWN OR OTHER
IT IS ACCELERATING TO FAST AFTER LETTING FOOT OFF GAS PEDAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980962April 26, 2017
ELECTRICAL SYSTEM
FOR THE 5TH TIME MY VEHICLE HAS DIED DUE TO A VOLTAGE DRAW ON THE 12V BATTERY. THE VEHICLE HAS BEEN TO THE FORD SERVICE CENTER 5 TIMES THE MOST RECENT FOR 3 WEEKS AND IT STILL FAILS DUE TO A POWER ISSUE. THE VEHICLE IS UNRELIABLE DUE TO FREQUENT ELECTRICAL SYSTEM FAILURES. THE ELECTRICAL SYSTEM FAILURES STARTED ON 2/2/2017, AND CONTINUED THROUGH 3/12/2017, 3/22/2017, 4/3/2017 AND 4/26/2017
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954093February 12, 2017
POWER TRAIN, UNKNOWN OR OTHER
1. ON TAKING A TRIP FROM PANAMA CITY BEACH, FL TO INDIANAPOLIS, IN THIS CMAX WAS PARKED & LOCKED IN THE NORTHWEST FLORIDA BEACHES PARKING LOT AT APPROXIMATELY 9 AM CST 2. AT APPROXIMATELY 4:30 PM EST A TELEPHONE CALL WAS RECEIVED FROM THE AIRPORT POLICE INFORMING ME THAT THE CMAX WAS IN THE PARKING LOT RUNNING WITH THE LIGHTS ON AND I WAS ASKED TO GO TO THE PARKING LOT AND TURN THE AUTOMOBILE OFF. AFTER I INFORMED THE OFFICER THAT I WAS IN INDIANA AND COULD NOT COMPLY WITH THE REQUEST, I PROCEEDED TO MAKE NUMEROUS TELEPHONE CALLS; FORD MOTOR COMPANY, GARY SMITH FORD AND OTHERS IN AN ATTEMPT TO HAVE THE CMAX TURNED OFF BUT WAS TOLD IT COULD NOT BE DONE. I THEN RETURNED OFFICER'S CALL AND ASKED THAT THEY GO TO THE PARKING LOT, BREAK THE DRIVERS WINDOW, AND PRESS THE START/STOP BUTTON TO TURN THE CMAX OFF. THE OFFICER CALLED ME BACK TO INFORM ME THAT WHEN THEY WENT TO THE LOT, THE CMAX WAS NOT RUNNING AND THE LIGHTS WERE OFF. 3. UPON RETURNING TO THE AIRPORT ON 2/8 I HAD TO USE THE KEY TO ACCESS THE CMAX SINCE THE BATTERY WAS DEAD AND THE GAS TANK WAS EMPTY. 4. A JUMPER BATTERY WAS USED AND FUEL WAS ADDED TO ENABLE THE CMAX TO RUN. 5. THIS VEHICLE HAS NUMEROUS INDICATORS, AUDIBLE AND VISUAL TO ALERT THE DRIVER IF EXITING THE VEHICLE WHILE THE CAR IS IN THE RUN MODE. THE EXIT FROM THE CMAX ON 2/2 WAS NORMAL. NOTHING WAS ON. THE LOCKING INDICATION WAS NORMAL AND NO LIGHTS WERE ON ( I KEEP THE HEADLIGHT SWITCH IN THE POSITION WHERE IF THE VEHICLE IS IN THE RUN MODE, THE LIGHTS ARE ON ). THIS PROBLEM HAD TO HAVE BEEN CAUSED BY A SIGNAL FROM AN AIRCRAFT OR A RADIO, RADAR WITH ENOUGH POWER TO BROADCAST SOME DISTANCE. 6. MY CONCERN IS THAT IF THIS TYPE IGNITION SYSTEM CAN BE TURNED ON ACCIDENTALLY, IT COULD ALSO BE TURNED OFF ACCIDENTALLY AND THAT COULD BE DISASTROUS IF THE VEHICLE TURNED OFF WHILE IN MOTION CAUSING THE DRIVER TO LOSE CONTROL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915510October 12, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2015 FORD C-MAX ENERGI. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE DOOR FAILED TO REMAIN SECURELY LOCKED AND OPENED TWICE WITHOUT WARNING. THE DEALER WAS NOTIFIED OF THE FAILURE TWO MONTHS AGO. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DETERMINED THAT THERE WAS NO MANUFACTURER RECALL TO REPAIR THE VEHICLE. THE DEALER PROVIDED NO REPAIR SOLUTION. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES), BUT THE PARTS WERE NOT AVAILABLE. THE NOTICE INDICATED THAT THE PARTS MAY BECOME AVAILABLE IN THE SECOND QUARTER OF 2017. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895980August 15, 2016
POWER TRAIN
REVERSE GEAR SETTING ACTUALLY PUT THE CAR IN DRIVE AFTER STARTING THE PARKED CAR ND ATTEMPTING TO BACK OUT OFPARKING SPACE. I TRIED TURNING OFF ENGINE, AND THE SAME THING OCCURRED, THE CAR CONTINUED TO CREEP FORWARD UNTIL THE CAR MADE CONTACT WITH THE PARKING SPACE SIGN. THIS IS NOT A SMALL ISSUE AS 1) IT PROBABLY OCCURRED PREVIOUSLY WITH THE SAME MODEL IN THE SAME FLEET AND LEASER CHARGED ME UPWARD OF FIVE HUNDRED DOLLARS TO FIX VOSMETIC DAMAGE CAUSED WHILE PARALLEL PARKING AND 2) THUS COULD CAUSE BODILY INJURY HAD THE PARKING SPACE NOT BEEN BLOCKED IN FRONT. THESE CARS ARE PART OF A MEMBERSHIP BASED RENTAL FLEET, AND SHOULD BE HIGHLY MAINTAINED. AFTER CONTACTING THE EMERGENCY NUMBER OF THE FLEET LEASER, I WAS A FEW MINUTES LATER ABLE TO REENTER AND START THE CAR, AND THE REVERSE GEAR OPERATED PROPERLY. THE LEASER HAS PREVIOUSLY RAISED MY INSURANCE RATE BASED ON SMALL AMOUNTS OF DAMAGE TO A FLEET VEHICLE INCURRED WHILE PARKING. MY GUESS IS THAT THEY KNOW OF TE PROBLEM AND HAVE CHOSEN TO BLAME THE DRIVERS RATHER THAN THE MANUFACTURERS OR MAINTENANCE ENGINEERS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10871820June 1, 2016
VISIBILITY
TL* THE CONTACT OWNS A 2015 FORD C-MAX ENERGI. THE CONTACT STATED THAT THE VEHICLE WAS PARKED DURING NINETY DEGREE TEMPERATURE WEATHER WHEN IT WAS NOTICED THAT THE MOON ROOF CRACKED EXTENSIVELY. THE DEALER WAS NOTIFIED AND AT THE DEALER'S REQUEST, THE VEHICLE WAS TAKEN TO THE DEALER'S LOCATION FOR EXAMINATION. THE DEALER INFORMED THE CONTACT THAT THE CRACKS APPEARED TO BE AN IMPACT DAMAGED, STATING THAT SOMETHING MIGHT HAVE HIT THE ROOF AND THAT THE MANUFACTURER WOULD NOT BE RESPONSIBLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865727May 19, 2016
AIR BAGS, STRUCTURE:BODY, ENGINE
ABOUT A MONTH AGO IN APRIL 2016, I PULLED INTO MY DRIVEWAY AND UPON PRESSING THE BRAKE PEDAL THE CAR SURGED AHEAD AND STRUCK MY GARAGE DOOR, DAMAGING IT. IN THIS INSTANCE I MOVED THE SHIFT LEVER INTO REVERSE TO STOP THE CAR. ON MAY17, 2016 AFTER PICKING UP MY GRANDSON FROM HIS SCHOOL, I EXPERIENCED A SUDDEN UNEXPLAINED ACCELERATION WITH NO DEPRESSION OF THE GAS PEDAL, AND DESPITE DEPRESSING THE BRAKE PEDAL AS HARD AS I COULD, WOULD NOT STOP UNTIL I HIT AND SEVERELY DAMAGED MY CAR AND 2 OTHER CARS, THEN WAS ONLY ABLE TO STOP THE CAR BY MOVING THE SHIFT LEVER INTO PARK. THIS WAS THE 2ND TIME I EXPERIENCED THIS PROBLEM, AND I AM VERY CONCERNED THIS CAN HAPPEN YET AGAIN AND CAUSE EVEN MORE SEVERE DAMAGE AND POSSIBLY INJURY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10836817February 18, 2016
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
1. REAR WINDOWS OPEN 6 TO 8 INCHES UPON RETURNING TO CAR FROM STORE- HAPPENED 4 TIMES. (SITTING IN PARKING LOTS) 2. CAR ON OVERNIGHT IN GARAGE. GARAGE HAS THE GAS FURNACE AND HEATER 3. DOES NOT STEER WHEN YOU WANT IT TO./ JUST TAKES OFF ON ITS OWN/ CAUSED WRECK. SLOW LEFT TURN. WENT ALL BY ITSELF INTO THE SIDEWALK. 4. DOES NOT TURN OFF OR ON WHEN TOLD TO DO SO/ MOVES AFTER PARKED, EVEN IF FULLY BELTED IN 5. THE SYNC DOES NOT WORK AND NAVIGATION GOT ME LOST TWICE IN LA 6. HUMMING NOISES AND VIBRATION BELOW MY FEET AT SPEED (65 TO 70)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10836867February 18, 2016
STEERING
FOUND CORROSION ON BOTH SIDE STEERING AXLES AND STEERING KNUCKLE AT 17K, TOOK IT TO SUNNYVALE FORD IN CA, THEY GAVE ME THE ANSWER WAS IT'S NORMAL CONDITIONS IT'S BARE METALS , FORD WAS LAYING TO THE CONSUMER, ALSO COOLANT SPILL OUT FROM HIGH VOLTAGE RESERVOIR, DEALERSHIP SAID THOSE ARE NORMAL CONDITIONS NO NEED TO TAKE CARE ABOUT IT ,STEERING WHEEL WAS COCK TO EITHER SIDE FORD DEALERSHIP DOES NOT ABLE TO FIXED STEERING WHEEL ON CENTER, CORROSION FOUND ON EVERY FORD VEHICLE AND IT'S NORMAL, I THINK GOVERNMENT SHOULD STEP IN AND GET A RECALL FOR THOSE ISSUED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811026December 17, 2015
AIR BAGS
I WAS MAKING A LEFT TURN. I WAS STRUCK BY A VEHICLE TRAVELING AT A HIGH RATE OF SPEED. THE IMPACT WAS TO THE FRONT PASSENGER SIDE WHEEL. MY VEHICLE WAS SPUN AROUND 45 DEGREES IN THE OPPOSITE DIRECTION AND I WAS TOSSED AROUND IN THE VEHICLE WITH MY SEAT BELT ON. THE CARS COMPUTER DETECTED AN IMPACT SERIOUS ENOUGH TO INITIATE A 911 CALL. NO AIRBAGS DEPLOYED.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

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