Dodge Durango Complaints (2016)

161 consumer complaints on file.

#10967051March 19, 2017
UNKNOWN OR OTHER
ROLLAWAY DANGER---WE HAVE AN ATTACHED THREE CAR GARAGE AND I WAS PARKED IN THE LARGER 2 CAR SECTION CLOSER TO THE HOUSE. IN EARLY AM ON A RECENT MORNING, WHEN BACKING OUT OF MY GARAGE, I REALIZED I HAD LEFT SOMETHING IN THE HOUSE. AFTER BACKING OUT, I PUT THE CAR IN PARK, UNBUCKLED MY SEATBELT AND OPENED THE DRIVER DOOR IN ORDER TO GO BACK INTO THE HOUSE. AS I WAS EXITING THE VEHICLE, I NOTICED THAT THE CAR WAS STILL MOVING FORWARD. I JUMPED BACK INTO THE CAR AND QUICKLY HIT THE BRAKE IN ORDER TO STOP ITS ROLLING FORWARD. UNFORTUNATELY AS I HAD THROWN MYSELF BACK INTO THE SEAT! I WAS MISALIGNED TO THE CONTROLS AND I HIT THE GAS RATHER HARD WHICH CAUSED THE VEHICLE TO LUNGE FORWARD. AS SOON AS I REALIZED WHAT HAPPENED, I SLAMMED ON THE BREAK BUT UNFORTUNATELY I STILL HIT THE GARAGE (THE SINGLE CAR GARAGE). I WAS AT AN ANGLE TO THE BUILDING WHICH CAUSED DAMAGE TO THE FRONT LEFT OF THE VEHICLE BUT ALSO TO THE RIGHT SIDE PASSENGER DOOR AND ATTACHED MIRROR. AS WELL AS SOME DAMAGE TO THE GARAGE ALSO. THIS WAS A VERY SCARY SITUATION FOR ME BUT THERE'S MORE. MY HUSBAND WAS TAKING OUT THE GARBAGE THAT MORNING AND WAS WALKING ACROSSED THE GARAGE TOWARD THE GARBAGE CAN. HAD HE BEEN 10 PACES FURTHER IN HIS JOURNEY I VERY LIKELY WOULD HAVE HIT HIM OR EVEN PINNED HIM BETWEEN THE VEHICLE AND THE GARAGE CAUSING UNKNOWN HARM TO HIM BUT PERHAPS VERY SERIOUS. TO BE HONEST, THIS VEHICLE SCARES THE CRAP OUTTA ME WHICH IS HORRIBLE CONSIDERING 6 MONTHS AGO I MADE A MAJOR INVESTMENT IN IT I HAVE A PRISTINE DRIVING RECORD. WE CONTACTED DODGE AND WE'VE HAD SOMEONE INSPECT THE VEHICLE WITH A LETTER RESPONSE OF "YOU DON'T KNOW HOW TO DRIVE". GIVEN MY DRIVING RECORD, I WOULD ARGUE THAT I DO AND GIVEN THE KNOWN ISSUES WITH POSSIBLE ROLL AWAYON THESE VEHICLES I WOULD ASK THAT A FIX BE BROUGHT TO MARKET TO MAKE THESE VEHICLES SAFER!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10966654March 18, 2017
UNKNOWN OR OTHER
FCW DOES NOT WORK AS EXPLAINED IN THE DODGE MANUAL. NO WARNING TO BRAKE OR BRAKE JOLT OR STOP OF THE VEHICLE. ALL I GET FROM DODGE DEALERS 4 OF THEM IS WE CAN'T TEST THE SYSTEM AND YOU CAN RUN INTO THE CAR IN FRONT OF YOU. I HAVE IT SET ON THE MOST SET ON THE MOST SENSITIVE SETTING. THIS SYSTEM IS ACCORDING TO THE MANUAL WORK UNDER 25MPH TO 1MPH. THE ADAPTIVE CRUISE WORKS AS DESCRIBED. I CALLED THERE 1-800 NUMBER AND ALL I GET IS THE RUN AROUND AND THAT THEY CAN'T TEST IT. ITS EASY JUST DRIVE AND YOU WILL RUN INTO THE CAR IN FRONT OF YOU WITH NO WARNING AT ALL. I HAD A 2012 DURANGO AND I TRADED IT IN FOR THIS FEATURE. PLEASE HELP ME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954479February 14, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2016 DODGE DURANGO. WHEN THE VEHICLE WAS STARTED AND STILL IN THE PARK POSITION, IT ROLLED DOWN THE DRIVEWAY AND CRASHED INTO THE NEIGHBOR'S HOUSE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE MANUFACTURER SENT AN INVESTIGATOR WHO COULD NOT DUPLICATE THE FAILURE AND STATED THAT THE VEHICLE WAS FINE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 18,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10939092January 2, 2017
POWER TRAIN
THE VEHICLE WAS RUNNING AND IN PARK, ROLLED INTO ANOTHER PARKED VEHICLE ABOUT 5FT AWAY. DAMAGE TO BOTH VEHICLES DUE TO IMPACT. SEEMS TO HAVE SHIFTED OUT OF GEAR ON ITS OWN.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10936697December 21, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2016 DODGE DURANGO. AFTER DRIVING THE VEHICLE, SHIFTING INTO PARK, AND EXITING, THE CONTACT STATED THAT THE VEHICLE ROLLED FORWARD AND ALMOST CAUSED A CRASH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 15,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936829December 21, 2016
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
THE 2016 DURANGO RENTED FROM ENTERPRISE REPEATEDLY, INCREASINGLY BUT INTERMITTENTLY AND WITHOUT DRIVER INPUT, CHANGED GEAR, REVVED AND INDICATED ON THE SCREEN THAT THERE WERE ISSUES WITH "KEY FOB NOT IN VEHICLE AND "TIRES PRESSURE". AT FIRST THEIR WERE THREE VERY BRIEF INCIDENTS LASTING LESS THAN THREE SECONDS OVER A WEEK, OCCURRING AT IDLE AND WHEN ACCELERATING. LATER THE OCCURRENCES LASTED SOMETIMES OVER 20 SECONDS EACH AND HAPPENED SOMETIMES SEVERAL TIMES PER HOUR, INCREASINGLY WORSE. WHILE THERE WAS CLEARLY AN ISSUE WITH THE SHIFTER, THERE APPEARED TO BE ADDITIONAL OR RELATED ISSUES WITH THE ELECTRONIC BRAIN. RESETTING THE OPTIONS, LIKE SHUTTING OFF THE HILL CLIMB OPTION WHICH IT WAS SET ON BEFORE WE RENTED IT SEEMED TO HELP AT FIRST BUT DID NOT. THIS WAS DANGEROUS AND DISTURBING. FINALLY, THE CAR LURCHED OUT OF PARK AND HIT A WALL ON ITS OWN FROM A FEW FEET AWAY. I HAVE PHOTOS AND WILL GIVE MORE INFORMATION. THESE INCIDENTS OCCURRED AT VARIOUS TIMES, AND SEEMINGLY MORE IN THE RAIN AND FOG, THOUGH NOT EXCLUSIVELY. THEY OCCURRED ONCE WHEN LEAVING A STOPLIGHT AT A LOW SPEED TURNING LEFT, ON THE FREEWAY, ON STREETS AROUND 30/35 MPH AND AT IDLE AT FULL STOP. MOST OCCURRENCES WERE WHILE DRIVING ON REGULAR CITY STREETS WHERE WE DID MOST OF THE DRIVING ON THAT TRIP IN SAN JOSE, MONTEREY AND CARMEL. THE WORST WAS RIGHT BEFORE THE PEBBLE BEACH CONCOURS D'ELEGANCE, AFTER I HAD DRIVEN NORTH FROM SAN DIEGO ON A CONTINUOUS FREEWAY DRIVE IN THE RAIN. IT MAY JUST BE A COINCIDENCE, BUT ALL THREE OF THE FIRST INSTANCES IN THE FIRST WEEK OF RENTAL OCCURRED AFTER AT LEAST AN HOUR DRIVE ON THE FREEWAY. IN SAN JOSE, I IMMEDIATELY REQUESTED A REPLACEMENT CAR BUT THEY HAD NONE.THE SECOND DRIVER IMMEDIATELY NOTICED ISSUES WITH THE CAR, BUT WE WERE TOLD THERE WERE NO OTHER CARS AVAILABLE. I THINK EITHER THE COMPUTER CIRCUITS WERE CORRODED AND/OR DAMAGED OR DAMP. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10936594December 20, 2016
POWER TRAIN
VEHICLE WAS IN PARK, ENGINE RUNNING, WHILE OWNER WAS PUMPING GAS AT THE STATION. WITH THE DRIVER'S DOOR AJAR, HE WAS STANDING OUTSIDE FOR SEVERAL MINUTES AND SUDDENLY THE VEHICLE TOOK OFF IN REVERSE. VEHICLE WAS IN PARK AND NOT MOVING FOR THE SEVERAL MINUTES WHILE PUMPING GAS. THE VEHICLE TOOK OFF, DRAGGED OWNER BY THE OPEN DOOR UNDER THE VEHICLE AND RAN HIS LEG OVER. CONTINUED MOVING UNTIL IT HIT A POLE. OWNER WAS HOSPITALIZED. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10925961November 14, 2016
AIR BAGS
A FEW WEEKS AGO WE HAD A CAR ACCIDENT, IT WAS A FRONT IMPACT BETWEEN 40 AND 45 MPH, THE VEHICLE WAS A TOTAL LOSS BUT THE AIRBAG SYSTEM DIDN'T DEPLOY WITH THE IMPACT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10917680October 20, 2016
UNKNOWN OR OTHER
I LIVE IN NORTHERN NEW YORK. ON THE MORNING OF 10/18/2016, MY 11Y/O DAUGHTER BUCKLED HER 7Y/O SISTER IN THE BACK PASSENGER SEAT OF OUR 2016 DODGE DURANGO. OUR 11 Y/O THEN ENTER THE FRONT PASSENGER SIDE AND SHUT THE DOOR. THE DURANGO THEN POPPED OUT OF PARK AND ROLLED DOWN OUR STEEP DRIVEWAY WITH OUR TWO DAUGHTERS INSIDE. MY 11 Y/O HAD ENOUGH SENSE TO JUMP TO THE DRIVERS SIDE AND HIT THE BRAKES. THE VEHICLE WAS NOT RUNNING AND THE KEYS WERE NOT IN THE VEHICLE. MY DAUGHTER COULD NOT STOP THE VEHICLE AND IT WENT PARTIALLY OVER A 25' EMBANKMENT, AS MY WIFE WAS WALKING OUT DOOR TO GET IN THE CAR. MY KIDS WERE NOT INJURED AND I CREDIT MY DAUGHTER FOR THAT BY SLOWING DOWN THE VEHICLE. THE LOCAL DEALERSHIP HAS BEEN GREAT AND IS BEHIND US 100% BUT DODGE HAS BEEN LESS THAN HELPFUL, AND MAKE IT SOUND LIKE THERE IS NOTHING THEY CAN DO. I'M NOT SURE THEY UNDERSTAND HOW BAD THIS COULD HAVE BEEN. AGAIN THE VEHICLE IS A 2016 DODGE DURANGO WITH THE ROTARY SHIFTING KNOB. IT WAS NOT RUNNING, NO KEYS IN IT, AND NO ONE WAS IN THE DRIVERS SEAT. MY KIDS ARE TERRIFIED TO EVER GET IN THAT CAR AGAIN AND MY WIFE AND I WOULDN'T ANYWAY BECAUSE IT IS UNSAFE. DODGE MAKES IT SOUND LIKE BECAUSE THE DEALERSHIP FOUND NO FAULT CODES THERE IS NOTHING THEY CAN OR WILL DO. I CALL DODGE EVERYDAY AND I FEEL THEY DON'T UNDERSTAND THE SERIOUSNESS OF THIS COMPLAINT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10916715October 18, 2016
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, SERVICE BRAKES, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
AUTONOMOUS ACCELERATION. THE VEHICLE WITHOUT DRIVER ASSIST ACCELERATED TWICE WHEN PULLING INTO PARKING SPOTS. IN BOTH CASES I WAS MAKING A LEFT TURN INTO A PARKING SPOT WHEN THE ACCELERATION COMMENCED. ONLY BY STANDING ON THE BRAKE WHILE AT SAME TIME PLACING THE VEHICLE IN PARK AND PRESSING ENGINE OFF BUTTON WAS I ABLE TO STOP VEHICLES FORWARD MOTION. THE DURANGO CAME CLOSE TO RAMMING PARKED CAR IN THE SPACE IN FRONT OF THE ONE I WAS PULLING INTO. DURANGO HAD APPROX. 3000 MILES ON ODOMETER WHEN THE 2 INCIDENTS OF ACCELERATION OCCURRED. THE INCIDENTS OCCURRED ON CONSECUTIVE DAYS, OCT 9 & 10, AFTER DRIVING THE VEHICLE APPROX. 6-8 HOURS STRAIGHT EACH DAY. PURCHASING DEALER WAS CONTACTED IMMEDIATELY TO INFORM IT'S SERVICE DEPARTMENT OF THE 2 INCIDENTS. VEHICLE WAS TAKEN TO AN OUT OF AREA DEALER ON THE MORNING FOLLOWING 1ST INCIDENT. THEY READ THE FAULT CODES AND INFORMED ME THAT NOTHING REGISTERED OTHER THAN THE ECM HAD BROKEN CONTACT. UPON THE OCCURRENCE OF 2ND INCIDENT WE CUT SHORT OUR TRIP AND RETURNED TO OUR HOME SO THAT WE COULD TAKE VEHICLE TO PURCHASING DEALER, SUBURBAN CHRYSLER IN FARMINGTON HILLS MICHIGAN. AFTER TWO DAYS IN SERVICE THE REPORT THAT CAME BACK WAS NO PROBLEM FOUND. MY CONCERN IS THAT THIS ACCELERATION COULD OCCUR DURING A MORE PROBLEMATIC SITUATION WHERE ABILITY TO CONTROL DURANGO WILL BE LIMITED WHICH COULD RESULT IN BODILY INJURY OR PROPERTY DAMAGE. LETTERS OF RECORD HAVE BEEN SENT TO [XXX], CEO DODGE, AND [XXX], SERVICE MGR AT SUBURBAN CHRYSLER IN FARMINGTON HILLS MI. I HAVE TAKEN PHOTOS OF BRAKE & GAS PEDDLES TO SHOW THERE RELATION TO A WEATHER TECH WHICH THE DEALER HAS SUGGESTED AS A POSSIBLE CAUSE FOR ACCELERATION. CONSUMER STATES THERE WERE 2 MORE OCCURRENCES. DASH BOARD WENT COMPLETELY BLANK DURING LAST OCCURRENCE. CONSUMER BELIEVES FAILURE IS RELATED TO A CRUISE CONTROL RECALL.*DL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR *TR *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10911253October 3, 2016
UNKNOWN OR OTHER
ORIGINAL ARBITRATION DATA TO NCDS: 1.DURANGO 2016 WAS PURCHASED ON 30 APRIL 2016 WITH THE FORWARD COLLISION WARNING SYSTEM (FCWS) WITH BRAKE ASSIST AS AN OPTION. THIS AND THE ADAPTIVE CRUISE CONTROL (ACC) SYSTEM WAS APP $2K AS A SAFETY OPTION. HTTP://WWW.DODGE.COM/EN/DURANGO/SAFETY_SECURITY/ . THIS WEBSITE DESCRIBES THE FEATURE. 2.ATTACHED FILE CAPTURE 6 AND 7 DESCRIBE THE FEATURE: 'FCWS PROVIDES THE DRIVER THE OPPORTUNITY TO BE NOTIFIED VIA AUDIO OR VISUAL ALERT AND IF THE SITUATION MERITS, A LEVEL OF BRAKING TO HELP SLOW THE VEHICLE AND FINALLY IF THE FCWS EVENT BEGINS BELOW 26 MPH, THE SYSTEM MAY PROVIDE MAXIMUM OR PARTIAL BRAKING TO MITIGATE FORWARD COLLISION.' THIS INFORMATION IS FROM DOCUMENT DOWNLOADED FROM CORPORATE WEBSITE TITLED 2016 DURANGO OM 4TH.PDF PAGE 229 /230 DESCRIBING THE FEATURE. 3. I HAVE ATTEMPTED TO RESOLVE THIS ISSUE FOR OVER 6 WEEKS THROUGH THE CHRYSLER RESOLUTION CENTER CASE # 29403021 WORKING WITH PENNY @ 214-583-2188. SHE INFORMED ME THAT IF THE ACC SYSTEM IS WORKING THEN THE FCWS 'SHOULD' WORK BECAUSE THERE ARE NO ERROR CODES. I HAVE TAKEN THIS VEHICLE TO BOTH LITHIA DODGE IN LAS CRUCES, NM AND SUNLAND DODGE IN EL PASO TX WHERE THE VEHICLE WAS PURCHASED. SERVICE REPRESENTATIVES FROM BOTH DEALERSHIPS TEST DROVE THE VEHICLE AND ENCOUNTERED SIMILAR SITUATIONS IN TRAFFIC CONSISTING OF POTENTIAL COLLISION WITH ANOTHER VEHICLE BUT THE SYSTEM NEVER PROVIDED AUDIO/VISUAL OR LIMITED BRAKING ASSISTANCE AS ADVERTISED. HOWEVER, CHRYSLER RESOLUTION'S POSITION IS THAT IF THERE ARE NO ERROR CODES, AND THE ACC WORKS, THEN THE SYSTEM 'MUST/SHOULD' BE WORKING. THAT IS NOT THE CASE FOR FCWS. ACC DOES WORK. SINCE THEN: 1. ROAD DEMO CONDUCTED WITH VEHICLE AND SYSTEM DOESN'T WORK., 2. ORIGINAL COST OF OPTION WAS REFUNDED. 3. PREFER FAULT BE FIXED AND WILL RETURN REBATE TO DEALER 4. FILES DOCUMENT THE HISTORY OF THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907065September 16, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2016 DODGE DURANGO. WHILE DRIVING 55 MPH, THE BRAKES ENGAGED WITHOUT WARNING AND ALMOST CAUSED A CRASH. THE VEHICLE FISHTAILED DOWN THE INTERSTATE AND SPUN AROUND IN THE DIRECTION OF ONCOMING TRAFFIC. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER TO THE SHOULDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905984September 13, 2016
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2016 DODGE DURANGO. WHILE DRIVING 10 MPH, THE VEHICLE INDEPENDENTLY ACCELERATED TO 35 MPH WITHOUT WARNING. IN ADDITION, THE RPMS REVVED AND THE INSTRUMENT PANEL ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 981. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903737September 6, 2016
SUSPENSION:REAR
TL* THE CONTACT OWNS A 2016 DODGE DURANGO. WHILE DRIVING 10 MPH, THERE WAS AN ABNORMAL RATTLING NOISE IN THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE LOAD LEVELING SHOCKS NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE REMEDY PART WAS ON A NATIONAL BACK ORDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 600. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903739September 6, 2016
AIR BAGS
WHILE DRIVING AT CRUISING SPEED ON THE HIGHWAY, THE FRONT PASSENGER "ACTIVE HEAD RESTRAINT" DEPLOYED FOR NO REASON. NO IMPACT, NO LARGE BUMP OR POTHOLE...JUST RANDOM. IT HIT MY WIFE IN THE HEAD/NECK.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10902022August 28, 2016
UNKNOWN OR OTHER
THE AUTOMATIC START/STOP FEATURE FAILS TO RESTART THE ENGINE AFTER FOOT IS REMOVED FROM BRAKE. THE ERROR MESSAGE APPEARS IN THE INFORMATION SYSTEM "CYCLE SHIFT TO PARK THEN RECYCLE TO DRIVE". THE D FLASHES ON THE DASHBOARD AND THE D ON THE GEAR SHIFT SELECTOR FLASHES. THIS NORMALLY HAPPENS AT A TRAFFIC LIGHT BUT MAY OCCUR DURING A SHORT STOP PRIOR TO TURNING OR MERGING ONTO A STREET. THIS CAUSES A DANGEROUS PAUSE THAT COULD RESULT IN A REAR END COLLISION BY BEING HIT FROM BEHIND. THERE IS A FUNCTION BUTTON TO DISABLE THE START/STOP FEATURE BUT THE DEFAULT POSITION ON ENGINE START IS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898192August 24, 2016
POWER TRAIN
COMPUTER/TRANSMISSION ISSUES. CAR BROKE DOWN AND COULD NOT PUT IN PARK BECAUSE THE COMPUTER THOUGHT MY SPEED WAS TOO HIGH EVEN THOUGH I WAS STANDING STILL. ONCE THE CAR WAS TOWED TO THE DEALER IT MOVED FORWARD WHILE IT WAS IN PARK. (VIDEO EVIDENCE) IN A PREVIOUS INCIDENT THE CAR WAS PLACED IN PARK AND NOT TURNED OFF. I EXITED THE VEHICLE WITH THE ENGINE STILL RUNNING. THE CAR IDLED FORWARD ON ITS OWN DAMAGING A GARAGE AND THE CAR ITSELF. INITIALLY, I THOUGHT THIS WAS DUE TO ME NOT PUTTING THE CAR IN PARK BUT NOW I DON'T BELIEVE THIS WAS THE CASE. I BELIEVED THE CAR TO BE IN PARK BUT THE ELECTRONIC TRANSMISSION CONTROL KEPT THE DID NOT RECOGNIZE THAT VEHICLE WAS IN PARK.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10896226August 16, 2016
POWER TRAIN
RENTAL CAR. CABLES FOR GPS AND PHONE WRAPPED AROUND ROTARY SHIFT CONTROL. WHEN THEY WERE MOVED WHILE AT STOP LIGHT, TRANSMISSION WENT FROM DRIVE TO REVERSE. WHEN FOOT WENT FROM BRAKE TO ACCELERATOR, CAR MOVED BACKWARDS RATHER THAN FORWARD. ROTARY CONTROL SHOULD BE HARDER TO MOVE, EVEN WHEN BRAKE IS APPLIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895405August 12, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2016 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V352000 (AIR BAGS); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE APPROXIMATE FAILURE MILEAGE WAS 58,000. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884582July 13, 2016
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, EXTERIOR LIGHTING
AFTER PURCHASE, IMMEDIATELY WE STARTED HAVING PROBLEMS WITH HEADLIGHT NOT WORKING, THEN A REAR LIGHT AND BRAKE LIGHT NOT WORKING. TOOK IN FOR RECALL ON ANOTHER PART AND THEY DISCOVERED IT WAS THE ELECTRICAL, WHILE DRIVING AND SITTING AT LIGHTS. LIGHTS ON DASH, RADIO, HEADLIGHTS, ETC, NOT WORK PROPERLY OR ALL SUDDEN DECIDE NOT TO WORK AT ALL. WE'VE TAKEN IT BACK NOW 5 TIMES. MECHANIC SAYS THE WHOLE WIRING HARNESS IS BAD AND CANNOT BE REPAIRED, BUT CONTINUES TO SAY THEY CALLED CHRYSLER FOR PARTS TO TRY TO REPAIR. WHILE MY 83 YRS OLD DAD WHO BOUGHT THE CAR, LEFT SITTING AT THE DEALER FOR 4-5 HOURS EVERY TRIP AND NO RENTAL VEHICLE AVAILABLE FROM ENTERPRISE OR HERTZ. AFTER SITTING THERE 5 HOURS TODAY, WE HAD TO LEAVE VEHICLE. THIS TIME, WE ARE READY TO CALL ATTORNEY FOR LEMON LAW IN MISSOURI.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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