Dodge Durango Complaints (2004)

1,115 consumer complaints on file.

#10177986January 6, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
ON 12/31/2006, AS WE WERE LEAVING IN OUR 2004 DODGE DURANGO, THE AUTOMATIC DOOR LOCK MECHANISM ENGAGED, AND THEN THE INTERIOR LIGHTS CAME ON BY THEMSELVES AND WOULD NOT DIM. WE INITIALLY COULD NOT GET THEM OFF, BUT WE FINALLY WERE ABLE TO TURN OFF MOST OF THE INTERIOR LIGHTS EXCEPT FOR LIFTGATE LIGHT. SINCE THAT TIME, NONE OF THE INTERIOR LIGHTS COME ON WHEN OPENING THE DOOR. ALSO, ON THE AWD AND 4WD SWITCH PANEL, THE NEUTRAL LIGHT STAYS ON ALL THE TIME. THE ALARM ALSO GOES OFF WHEN USING THE KEY. WE TOOK THE VEHICLE TO THE DEALER ON 1/2/2007, AND THEN HAD TO BRING IT BACK THE NEXT DAY FOR AN ACTUAL APPOINTMENT. THEY INFORMED US THAT THE INSTRUMENT CLUSTER PANEL, WHICH IS WHAT IS CAUSING THE ISSUE, IS ON BACK ORDER, AND WE HAVE TO WAIT 3 WEEKS TO TAKE IT IN SO THEY CAN ORDER PARTS. WE WILL HAVE TO HAVE A RENTAL CAR AS IT WILL TAKE POSSIBLY 4 DAYS, AND APPARENTLY WE CANNOT ACCRUE MILES ON THE DURANGO DURING THAT TIME. IN THE MEANTIME, WITH THE OTHER COMPLAINTS THAT HAVE BEEN FILED WITH SIMILAR PROBLEMS LIKE THIS AND THE POSSIBILITY OF FIRES, WE ARE LEAVING THE CAR OUT IN THE DRIVEWAY JUST IN CASE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177851January 5, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL* - THE CONTACT HAS A 2004 DODGE DURANGO WITH AN ODOMETER READING OF 43000 MILES ON IT WHEN THE INSTRUMENT PANEL CAUGHT ON FIRE. THE CONTACT STATED THAT ON 1-4-06 WHILE DRIVING AT 15 MPH THE LIGHTS ON THE INSTRUMENT PANEL STARTED TO BLINK OFF AND ON AND HE DETECTED SMOKE. THE CONTACT WAS ABLE TO GET OUT OF THE VEHICLE BEFORE THE INSTRUMENT PANEL CAUGHT ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE FIRE REPORT WILL BE AVAILABLE. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10177664January 3, 2007
ENGINE AND ENGINE COOLING:ENGINE, ELECTRICAL SYSTEM
2004 HEMI DURANGO, DRIVING DOWN FREEWAY AND VEHICLE SHUTS OFF. PLACED VEHICLE IN NEUTRAL AND RECOVERED. COASTED TO A STOP IN BREAKDOWN LANE. PLACED VEHICLE IN PARK AND RE STARTED VEHICLE. IT TOOK 2 ATTEMPTS TO RE START IT WAS ALMOST LIKE THE ENGINE HAD LOADED UP. IT THEN RE STARTED FINE AFTER THE 2ND ATTEMPT. THIS HAS HAPPENED ON SEVERAL OCCASIONS DURING DRIVING BUT ONLY ONCE AT FWY SPEED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177718January 3, 2007
STEERING:RACK AND PINION:PINION SHAFT
WITHIN THE FIRST 30,000 MILES I NOTICED AN OILY SUBSTANCE ON THE FLOOR OF MY GARAGE UNDERNEATH THE REAR OF MY DURANGO. I TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THE REAR PINION SEAL WAS BAD AND HAD TO BE REPLACED. THE SEAL WAS REPLACED AND 13,000 MILES LATER I NOTICED THE SAME OILY SUBSTANCE ON THE GARAGE. I TOOK THE VEHICLE BACK TO THE DEALER AND WAS TOLD THE REAR PINION SEAL HAD GONE BAD AGAIN. THE FIRST TIME WAS COVERED BY THE WARRANTY AND WAS AT NO COST TO ME. THE SECOND TIME WAS PAST 36,000 MILES BUT STILL WITHIN MY 75,000 MILE WARRANTY. I WAS INFORMED THAT SINCE IT WAS PAST 36,000 MILES I WOULD HAVE TO PAY A $100 DEDUCTIBLE. I DO NOT HAUL THINGS WITH MY VEHICLE AND DO NOT UNDERSTAND WHY THE SEAL CONTINUES TO GO BAD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177238December 28, 2006
ELECTRICAL SYSTEM
2004 DODGE DURANGO. INITIALLY INTERIOR DOME LIGHTS WOULD NOT AUTOMATICALLY DIM AND TURN OFF UPON ENTERING THE CAR. LIGHTS WOULD TURN OFF BY MANUALLY PUSHING BUTTON TWICE- ONCE TO DIM/ NEEDED TO WAIT A PERIOD OF TIME/ THEN AGAIN TO TURN OFF. THIS BEGAN 5 DAYS AGO. AFTER BACK HATCH WAS OPENED AND CLOSED, BACK HATCH LIGHT STAYED ON CONTINUOUSLY, THIS BEGAN 3 DAYS AGO. BOTTOM OF INSTRUMENT PANEL/ HEATER AREA FAILED TO ILLUMINATE ON OCCASION. THIS BEGAN ABOUT 3 DAYS AGO. DROVE YESTERDAY, DRIVING FINE OTHER THAN THESE ELECTRICAL ISSUES. ABOUT 1 HOUR AFTER DRIVING CAR, HORRIBLE SMELL OCCURED IN INTERIOR- SMELLED LIKE A CROSS BETWEEN SOMETHING BURNING/ MELTING AND PAINT FUMES. UPON STARTING THE CAR THE WINDSHIELD WIPERS STARTED ON HIGH SPEED AND THE TOW LIGHT WAS FLASHING- COULD NOT TURN OFF WIPERS. MORE OF INSTRUMENT PANEL LIGHTS WERE OUT, ELECTRICAL SYSTEM SEEMED CRAZY. IMMEDIATELY TURNED OFF CAR, AFRAID OF A FIRE. I'VE FOUND OTHER SIMILAR REPORTS OF 2004 DODGE DURANGOS AND HAVE HAD AUTO TOWED TO DEALER. INITALLY THEY NEED TO REPLACE THE CIRCUIT BOARD AS IT IS FRIED AND THEN LOOK AT THE TCM. THIS CAR IS ONLY 2 YEARS OLD . *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10176038December 13, 2006
ENGINE AND ENGINE COOLING
2004 DODGE DURANGO. WHILE TURNING INTO A PARKING SPACE ENGINE SHUT ITSELF OFF. VEHICLE WAS RESTARTED AND PULLED SAFELY INTO PARKING SPACE. I CONTACTED CERRITOS DODGE AND SPOKE WITH BOB IN THE SERVICE DEPARTMENT AND HE TOLD ME THAT THERE WERE NO RECALLS FOR MY VEHICLE. I AM CONCERNED THAT THIS WILL HAPPEN AGAIN AND I MAY BE IN AN ACCIDENT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175437December 7, 2006
ENGINE AND ENGINE COOLING
DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. IT WAS MANEUVERED OFF THE ROAD AND RESTARTED. THIS OCCURRED ON TWO SEPARATE OCCASIONS AND BOTH TIMES, THE VEHICLE WAS DRIVEN TO THE DEALER WHO COULD NOT DUPLICATE THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175472December 7, 2006
ELECTRICAL SYSTEM
MY VEHICLE WAS PARKED IN MY DRIVEWAY TURNED OFF. THE DASH CAUGHT ON FIRE AND FILLED THE VEHICLE WITH SMOKE. THE DASH IS NOW COMPLETELY INOPERABLE. CHRYSLER IS REFUSING TO PAY FOR THE REPAIR BECAUSE THE VEHICLE IS OUT OF WARRANTY, THE DEALER CANNOT SAY WHAT CAUSED THIS PROBLEM. THIS VEHICLE IS UNSAFE!! *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10175540December 7, 2006
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
ON WEDNESDAY THE 6TH OF DECEMBER I WAS DRIVING MY DODGE DURANGO AND NOTICED THAT THE DOME LIGHT WAS COMING ON AND WOULD NOT TURN OFF INTERMITTENTLY THAT DAY MY WIFE TOOK THE TRUCK TO THE BANK ,WHILE SHE WAS THERE SHE SMELLED SOMETHING BURNING. THIS GOT HER ATTENTION AND SHE LOOKED AT THE GAUGES AND NOTICED THAT ALL OF THE GAUGES WERE READING ZERO,THE TOW/HAUL LIGHT WAS ON AND THEN THE WIPERS CAME ON BY THEMSELVES. A SHORT TIME LATER SMOKE STARTED BLOWING OUT OF THE VENTS. SHE QUICKLY GOT OUT OF THE BANK LINE AND PARKED IT. SHE CALLED ME SO I DROVE DOWN TO CHECK IT OVER. AS SOON AS I OPENED THE DOOR I NOTICED A STRONG ODOR OF BURNT WIRING. I GAVE IT A QUICK LOOK OVER AND FOUND THE TURN SIGNALS AND STOP LIGHTS WERE ALSO NOT WORKING. LATER THAT NIGHT WE WERE ABLE TO DRIVE IT BACK TO MY SHOP(WITH THE WIPERS STILL GOING)I CHECKED ON ALLDATA FOR SERVICE BULLETINS TO HELP ME DIAGNOSE THE PROBLEM AND FOUND RECALL C43 WHICH SEEMED TO BE A MATCH FOR OUR SYMPTOMS. I PULLED THE CLUSTER TO CHECK FOR BURNT WIRING BUT DID NOT FIND ANY. FURTHER INVESTIGATION REVEALED A STRONG BURNT SMELL FROM THE CLUSTER. I CALLED DODGE CUSTOMER SERVICE TO SEE IF C43 APPLIED TO MY VEHICLE AND THEY SAID THAT IT DID NOT,BECAUSE IT WAS BUILT 2 MONTHS AFTER THE RECALL DATE. I ASKED IF THEY COULD OFFER ANY ASSISTANCE BUT THEY FLATLY REFUSED BECAUSE I HAD PULLED THE GAUGES MYSELF EVEN THOUGH I AM A CERTIFIED MECHANIC WITH 11 YEARS OF EXPERIENCE. I HAVE NOT CORRECTED THE PROBLEM YET BUT I WILL PROBABLY REPLACE THE CLUSTER NEXT WEEK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10174473November 27, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
DT*: THE CONTACT STATED THE BRAKE ROTORS NEEDED TO BE RESURFACED. THE ROTORS HAD ALREADY BEEN RESURFACED TWICE AT 17000 MILES AND THE CONTACT EXPRESSED CONCERN THAT THE BRAKE ROTORS WERE DEFECTIVE. THE ROTORS WOULD PULSATE. UPDATED 01/10/07. *JB UPDATED 01/10/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173823November 19, 2006
POWER TRAIN:DRIVELINE:DRIVESHAFT
WHILE DRIVING (20 MPH) THE FRONT DRIVE SHAFT ASSEMBLY FELL OFF. APPARENTLY, THE FOUR BOLTS THAT ONCE ANCHORED THIS SHAFT JUST FELL OUT. THE VEHICLE HAS ONLY 36,000 MILES. I STOPPED THE VEHICLE AND HAD NO PARK GEAR SO I APPLIED THE PARKING BREAK. THE VEHICLE IS AS THE DEALERSHIP PENDING REPAIR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173432November 14, 2006
ENGINE AND ENGINE COOLING:ENGINE
WHILE MAKING A LEFT TURN, THE ENGINE SHUT OFF. LOSS OF ALL POWER. WAS ABLE TO PULL THE CAR OVER, AVOID AN ACCIDENT AND STOP CAR. WAS ABLE TO RESTART ENGINE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173433November 14, 2006
ENGINE AND ENGINE COOLING:ENGINE
ENGINE SHUT OFF WHILE IN A LEFT TURN. LOSS OF ALL ELECTRICAL & POWER. WAS ABLE TO STOP VEHICLE. TOOK 6 TRIES TO RESTART VEHICLE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172922November 8, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED WHILE DRIVING 10 MPH, THE PASSENGER SIDE TIRE DETACHED FROM THE LOWER PART OF THE SUSPENSION. THE TIE ROD AND SPINDLE BOTH FRACTURED. THIS CAUSED THE VEHICLE TO IMMEDIATELY FALL TO THE RIGHT, AND THE STEERING WHEEL TO SPIN BACK, WHICH INJURED THE LEFT HAND OF THE CONTACT. THE VEHICLE WAS TAKEN TO A SERVICE DEALER, WHO DETERMINED THAT THE FRONT RIGHT LOWER BALL JOINT HAD SEPARATED. THE MANUFACTURER WAS ALSO NOTIFIED. UPDATED 01/26/07. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10172593November 3, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
I JUST ENTERED A SHOPPING PLAZA DRIVING APROX 10 MILES PER HOUR AND THE 2004 DODGE DURANGO'S TIE ROD, SPINDLE AND BALL JOINT BROKE OFF. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10171899October 26, 2006
ENGINE AND ENGINE COOLING:ENGINE
MY TRUCK HAS STALLED SEVERAL TIMES, AND AT ONE POINT WOULD NOT EVEN START, THE DEALER SAID IT IS A DIRTY THROTTLE BODY CAUSING THIS, BUT I DO NOT THINK THEY EVEN REALLY LOOKED INTO IT, ESPECIALLY AFTER READING OTHER COMPLAINTS ABOUT THE SAME PROBLRM! *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170521October 11, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
DT*: THE CONTACT STATED THE VEHICLE STALLED WHILE IN GEAR. THIS HAD OCCURRED TWELVE TIMES AND MOST FREQUENTLY HAPPENED WHILE IN REVERSE. THIS HAD ALSO HAPPENED WHILE TRAVELING 45 MPH. THE VEHICLE WAS TAKEN TO THE SERVICE DEALER FOUR TIMES BUT THE SERVICE DEALER WAS UNABLE TO RESOLVE THE ISSUE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169840October 3, 2006
ELECTRICAL SYSTEM
INSTRUMENT PANEL FLASHING, APPEARING TO SHORT OUT CAUSED BATTERY TO DIE. SIMILAR ELECTRICAL PROBLEMS INCLUDE INSTRUMENT PANEL SHUTTING OFF DURING DRIVING AND A/C NOT WORKING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169673October 1, 2006
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
WHILE TRAVELING WE RETURNED TO THE HOTEL FROM DINNER APPROX. 9:10 PM LOCAL TIME. AT 11:15 PM WE WERE CONTACTED BY THE FRONT DESK INFORMING US OUR VEHICLE WAS ON FIRE. GOING OUT TO THE DURANGO A POLICE OFFICER WAS EXTINGUISHING A FIRE INSIDE THE PASSENGER COMPARTMENT. THE FIRE DEPARTMENT ARRIVED AND FINISHED PUTTING OUT THE FIRE. THE FIRE CHIEF AND VISUAL EVIDENCE CLEARLY INDICATED THE FIRE STARTED IN THE AREA OF THE INSTRUMENT CLUSTER. THE FIRE DESTROYED THE PANEL AND CENTER CONSOLE, BROKE OUT THE WINDSHIELD AND SET OFF THE DRIVERS SIDE AIRBAG, AND MELTED THE INTERIOR TRIM AND HEADLINER AS FAR BACK AS THE REAR SEAT. THE VEHICLE IS LIKELY A TOTAL LOSS. THIS APPEARS TO BE THE ISSUE COVERED BY DAIMLER CHRYSLER RECALL C43 BUT NO NOTICE OF THE RECALL HAS EVER BEEN RECEIVED. THE VEHICLE WAS BOUGHT USED FROM A DODGE DEALER IN SUMMER 2005 AND HAS BEEN IN THE DEALER FOR SERVICE AT LEAST ONCE. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10168811September 21, 2006
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
FIRE UNDER DASH, DRIVER SIDE. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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