Dodge Durango Complaints (2017)

215 consumer complaints on file.

#11541762August 30, 2023
SEATS, AIR BAGS
Vehicle was sitting, not driven and parked for a couple days, got into the car and the saw the front passenger headrest airbag had deployed. Vehicle has not been in an accident or been damaged.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541122August 28, 2023
SEATS
I was driving with my 16yr old and the headrest popped open and hit her in the back of the head
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11528379June 22, 2023
STEERING
Electric Power Steering failed at 3 years (2020) as of this date (6/2023) no repair parts (paid for years ago) can be had. Even junkyard parts are VIN-coded making them also useless.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527312June 16, 2023
STEERING
I took my 2017 Durango RT AWD in for my steering rack locking up on me while driving and after being parked out in the cold for about 10 min. The two technicians working on it did there multi point inspection and stated that my CV boot had a slight tear and needed replacement as the gears had sediment but were not able to recreate my issue as no codes came out minus a message stating Steering Rack was hot and was limited. A few hrs later they called and said it was done and when I picked it up after paying over $1000 I was not able to leave parking lot because the steering was locked. The brought out the techs and tried to get some codes with no luck. I did even ask to see the old CV boot to see what happened and they told me that they could not show it to me because it was a core they had to swap out. Either way, they told me that the worst thing they did not want was that I needed a new rack and pinion and was looking upwards to $5000 with labor($2K for part alone). It took me about 20 min in their parking lot moving forward and backwards until it unlocked on me. Essentially, I made it home 45 min later fighting with steering which locked up on me while driving almost crashing into the bridge rails on certain occasions or other obstacles as I had to get to the median so I could turn the wheels back in order to warm them up or vehicle to warm up as I was driving in cold weather. When i got home i looked under the vehicle and noticed the passenger steering rack boot cover being really stiff. I waited an hour and cut open the boot and noticed water had accumulated and there was lack of grease. Purchased another dust cover boot for $50 and cleaned and lubricated the steering rack and lucky that has stopped my issue for a while but keeps locking the wheel momentarily.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526410June 11, 2023
ELECTRICAL SYSTEM, VISIBILITY/WIPER
With the electrical system, the vehicle's rear lighting allows for water intrusion and causing the lighting to short out. An example can be found at the following URL: https://www.dodgedurango.net/threads/this-effing-tail-light.78983/ . This issue costs between $1100-$2000 to fix and requires a whole new rear tail panel. For the visibility/wipers, when the driver attempts to clean the windshield using windshield wiper fluid the windshield wiper fluid line disconnects itself causing the driver to have to come to a stop and re-connect the line.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522660May 18, 2023
ELECTRICAL SYSTEM, STRUCTURE:BODY
Water intrusion into the large tail light causing a short and corrosion that intermittently disables blinkers and running lights
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521936May 14, 2023
ENGINE
My vehicle only has 112,008 miles on it and it suddenly/randomly blew a head gasket. I have been told to purchase a new engine. I get ALL my regular and routine maintenance done on time. This has to have been a bad engine that was in my vehicle originally.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520733May 6, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Shifter knob moves freely without having foot on brake so the shifter doesn’t lock into a gear. Message appears on dash “Service Shifter”.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520669May 5, 2023
ELECTRICAL SYSTEM
This is now the 2nd time the racetrack light that houses the rear taillight assembly has allowed water to gain entry into the electrical system. Causes the lights to corrupt and short out. FCA refuses to acknowledge this issue. This is a problem not just with my vehicle but there are 100's of these reported on the internet. Including a pending class action lawsuit because FCA refuses to acknowledge the issue. We need someone with higher authority to hold FCA accountable and issue a recall with a permanent fix! Please help me and all the other owners!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520674May 5, 2023
POWER TRAIN
While I was merging onto the freeway with my daughter, I accelerated to a speed of 60 mph and it felt like my transmission dropped. My car was revving at 5k rpm’s and would not allow me to go any faster than 45 mph. Luckily no accident occurred as I was able to safely get my child and myself off the freeway. I now have a service appointment scheduled with dodge to see why this happened. But after ready these other complaints, I now see this is a potential recall! Hopefully my warranty covers this repair…
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520712May 5, 2023
EXTERIOR LIGHTING
Water in tail lights. Complete failure of marker lights
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516091April 8, 2023
POWER TRAIN
While driving, the transmission gave out. There was no prior indication of any issue - no warning light and no different noise. The car wouldn't change gears, which was an extremely dangerous situation in traffic. This transmission is "supposed" to be so good that there isn't a way to even check the transmission oil - there is no dipstick. Dodge claims that the oil doesn't need to be checked, it is that good. Howerver, after the failure and having it towed to the dealer, the report was that the transmission was was black! How is a consumer supposed to be able to check a basic, required fluid with no dipstick? There isn't a way to have any preventative check on the transmission, yet it just fails without warning? There are at least two design flaws that compromise safety - no way to check the transmission oil, and the transmission completely going out without so much as an engine light coming on first. I purchased the car new, and it only has 70,000 miles on it - a transmission should not have black fluid and go out with that little use.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509431February 28, 2023
EXTERIOR LIGHTING
Back tail track light has water intrusion from a bad gasket that dodge installed on these durangos and I'm scared that it will cause an electrical fire
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509220February 26, 2023
EXTERIOR LIGHTING
Apparent defect in racetrack light. Water gets into the racetrack light and causes it to burn out. This will cause the racetrack light to not fully light up when braking. Multiple people have almost rearended me. Did some research and other owners have reported an electrical smell or possible burning smell. Defect was confirmed with car dealership that water is getting into the racetrack light. Sometimes its part of light sometimes its the full light. Unable to pass inspection in NYS without light being completely lit up so this needs to be recalled as it is a safety issue and should be fixed by Dodge.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508293February 21, 2023
EXTERIOR LIGHTING, BACK OVER PREVENTION
The contact owns a 2017 Dodge Durango. The contact stated that while driving the vehicle, the rear brake lights failed to illuminate. The vehicle was taken to the local dealer who diagnosed that the rear brake light bulbs had failed due to water and condensation inside the rear taillight assembly housings. The light bulbs were replaced, and the failure was temporarily fixed; however, the failure reoccurred. The contact stated that the rear taillight assembly housings had been replaced on two previous occasions for the same failure. Additionally, the rear back-up camera malfunctioned and no image was displayed. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 60,000. The contact stated that the rear brake lights were replaced for a second time but the problem still persists.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507873February 17, 2023
ELECTRICAL SYSTEM
The car shut off while in drive. I was at a stop sign behind another car. They pulled away, I went to pull up and the car shut off. It started back up after being turned off and restarted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507014February 13, 2023
EXTERIOR LIGHTING
The contact owns a 2017 Dodge Durango. The contact stated that the taillights failed to operate as needed. The vehicle was taken to the dealer to be diagnosed. The contact was informed that a circuit chip was burned due to contact with an unknown fluid. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506651February 10, 2023
ENGINE
The oil cooler/ filter housing leaked causing oil to pool on the motor and leak from the vehicle. It’s apparently a common problem with this engine. It’s said that if the oil leak wasn’t noticed at first the engine would’ve seized. Definitely a defect on the manufacturers end.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505531February 4, 2023
STRUCTURE:BODY, UNKNOWN OR OTHER
The sunroof spontaneously exploded and shattered all over while driving on the highway at approximately 65 miles an hour. Mother and child were in the vehicle. The sunroof was opened on "vent" position. The sunroof cover was also opened (cover inside the vehicle) Mother and child sustained minor physical injuries however, this could have been a major much bigger accident with many other vehicles on the road involved.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11502400January 18, 2023
EXTERIOR LIGHTING
Rear Tracklights has water intrusion. This is a safety hazard and should be a recall asap
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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