Dodge Durango Complaints (2013)

640 consumer complaints on file.

#11530807July 7, 2023
ELECTRICAL SYSTEM
The contact owns a 2013 Dodge Durango. The contact stated while driving at an undisclosed speed, the battery warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the alternator was overcharging and needed to be replaced. The vehicle was repaired; however, the failure reoccurred 3 months later. The vehicle was taken back to the independent mechanic, where it was diagnosed that the alternator and the battery needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that the vehicle was previously repaired under NHTSA Campaign Number: 14V634000 (Electrical System). The dealer referred the contact to the manufacturer. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist, and they could not sell the parts for the recall repair. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528688June 24, 2023
UNKNOWN OR OTHER, AIR BAGS
The headrest deployed while parked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526315June 10, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Took my vehicle to 1 dealership to get fixed they said they couldn’t do it because my vehicle was too old and wouldn’t be able to find parts. Took my vehicle to 2 mechanics shops that said they could fix it. Insisted I need a wire harness AFTER completing other work they thought would fix it. My daughter came to visit and I told her what was going on. She began to look through wire diagrams of the vehicle and noticed the TIPM being a common factor in the systems that were effected. She took my VIN and noticed a recall that has not been addressed. I bought this vehicle not long ago from an independent dealership… I don’t understand how it is legal that neither vehicle maintenance facility informed me of the open recall that has yet to be perform on this vehicle. I don’t understand how it is legal for a DEALERSHIP not to inform me that a recall has yet to be address with this vehicle. Yet for every-time I get maintenance the VIN is to be recorded… So as I’m trying to fix the vehicle mechanics enter this vin sees a recall that could very well be related to the recall and do nothing but charge me for parts and don’t even inform me? How is any of that legal!?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525457June 5, 2023
ELECTRICAL SYSTEM
BATTERY LIGHT CAME ON ON FRIDAY NIGHT. STARTED MY CAR SATURDAY MORNING TO LEAVE AND STARTED SMELLING AN AWFUL SMELL SO SHUT MY CAR OFF. I REPLACED MY BATTERY IN THE SAME SPOT MY CAR SAT (IN MY DRIVEWAY). MY HOOD WAS UP STILL AND THE ALTERNATOR WAS BURNING AND SMOKING. I SHUT THE CAR OFF. ON SUNDAY REPLACED THE ALTERNATOR. THOUGHT ALL WAS WELL. DROVE THE CAR 5 MILES DOWN THE ROAD AND THE BATTERY LIGHT CAME BACK ON. I PULLED OVER AT THE LOCAL STORE AND MY CAR WOULD NOT START AGAIN. TOOK THE NEW ALTERNATOR OUT AND TOOK IT DOWN TO WHERE I BOUGHT IT TO HAVE IT TESTED. IT TESTED GOOD. I REPLACED IT ANYWAYS. PUT THAT ALTERNATOR IN. STARTED CAR. BATTERY STILL NOT CHARGING WITH NEW ALTERNATOR IN. LIGHTS, WINDSHIELD WIPERS AND ALL CODES STARTED GOING CRAZY IN THE CAR. THEN CAR DIED AGAIN. MONDAY MORNING, REPLACED THE BRAND NEW BATTERY AGAIN. NOT CHARGING. TOOK CAR TO SHOP FOR DIAGNOSIS. ECM/PCM BAD AND NEEDS REPLACED. ALTERNATOR FRIED THE ECM/PCM. WHILE DOING RESEARCH FOUND RECALL T36. MY VIN DOES NOT FALL UNDER THIS RECALL. MY CAR IS THE SAME YEARS AND MODEL BUT MY VIN IS NOT. MY ALTERNATOR ALMOST STARTED ON FIRE ( WHICH THEY DO NOT SMOKE AND SHORT THINGS OUT) TYPICALLY UNLESS THEY HAVE ISSUES WHICH OBVIOUSLY THE MANIFACTURE KNOWS ABOUT. I BELIEVE THAT MY CAR SHOULD FALL UNDER THIS RECALL AND DODGE AND THE RECALL COMPANY DOES NOT WANT TO HELP OR HELP ME UNDERSTAND WHY IT WOULDNT. I UNDERSTAND THEY ARE JUST DOING THEIR JOB. PLEASE HELP ME GET MY VIN ON THIS RECALL AS MY BATTERY, ALTERNATOR AND ECM/PCM ALL HAVE AND NEED TO BE REPLACED DUE TO THE ALTERNATOR SHORTING OUT AND WOULD HAVE STARTED ON FIRE IF MY HOOD WOULD NOT HAVE BEEN UP AND ME WALKING IN FRONT OF MY CAR AND SEEING THE SMOKE COMING FROM THE ALTERNATOR. DODGE IS WAITING FOR THE PART TO COME IN NOW TO REPLACE THE ECM. THANKS FOR YOUR TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524983June 2, 2023
UNKNOWN OR OTHER
It is believed after Dealer inspection/investigation that there is a problem with 2 ignition modules. The reason we took it to the Dealer is because the vehicle randomly turns off - lights, engine, everything - while being operated causing significant risk to any occupants in the vehicle. The issue was replicated and recorded on a flight recorder installed by the Dealer - paid for by the owners. The vehicle was inspected multiple times over the course of almost a year to replicate, analyze and identify the issue. There were check engine lights that came on and we had those reviewed but no issue was identified. These occurred before the vehicle started randomly turning off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522104May 15, 2023
ELECTRICAL SYSTEM
Not to sure but sometimes my suv cuts off with no warning when I’m driving or stopping I have no check engine lights on or anythjnf
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518223April 21, 2023
ENGINE, VEHICLE SPEED CONTROL, STEERING
While driving down the road, my vehicle will completely shut off and shut down. Sometimes, emphasis on the sometimes, I can push my key into the ignition a bit more and it will start back up. I lose all function and control of my vehicle. My dash lights and exterior lights completely shut off. I can't steer my car and it comes to a complete stop within seconds because everything locks up. I have had this happen more times than I can even count. It has happened in the middle of me turning at an intersection and has almost caused a collision. I took it in for a diagnosis and was told that there was nothing wrong with my vehicle and they didn't know why it was doing that. There is absolutely no warning for when this will happen. The speed that it happens at varies as there is no rhyme or reason. It happened when my care had 95,000 miles and still to this day. It happens AT LEAST 4 times a week. I have read forums where other people with the same vehicle have had this happen to also.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518202April 21, 2023
ELECTRICAL SYSTEM
the recall that Dodge had in 2021 on the fuel relay switch pretty sure mine was no good when they put it into my car. At times it just turns over and over but will not start this started after the recall of the fuel relay switch that they done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516861April 13, 2023
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2013 Dodge Durango. The contact stated that while reversing into a parking space, the driver's side front seat headrest was deployed without impact. The contact sustained an injury to her head; however, no medical attention was received. No warning lights were illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was 146,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11512385March 17, 2023
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2013 Dodge Durango. The contact stated that while driving at 80 MPH, the vehicle lost motive power. Additionally, the electric throttle control warning light was illuminated. The vehicle was taken to an independent mechanic, where the fuel pump system was replaced; however, the failure recurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 147,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503242January 23, 2023
ELECTRICAL SYSTEM
The contact owns a 2013 Dodge Durango. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at an undisclosed speed the vehicle stalled. The vehicle was not diagnosed or repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502896January 20, 2023
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
We were driving on the highway using the adaptive cruise control with the 3 furthest distance setting. Someone got in front of me and the FCW light came on and the engine shut off. We were able to pull off to the side of the road. I tried to start the car afterwards and it wouldn’t start. So we sat there for 15 minutes or so and tried again and it started. It happened again about 3 weeks later with the Adaptive Cruise control. Haven’t used it since.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500932January 9, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
Vehicle has been having issues starting, acts like the fob is not in ignition. Vehicle has locked key in ignition and won't release it. Most dangerous concern is vehicle will completely shut down while driving, regardless of speed, and will not restart until completely stopped and put in park. Most recent occurrence was on interstate 80, 73 MPH on 12/23/2022. Everything except for hazards and radio shuts off and goes black. No warning lights, no codes tracked, just completely fails. Cannot use turn signal, brakes, power steering, nothing. Starting issues started about 12 months ago. Completely shutting down while driving started about 7 months ago. Issue is intermittent and does not show a pattern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500499January 6, 2023
STEERING
When I am at a complete stop and then I go to take off as I accelerate the vehicle pulls hard to the right it doesn’t do this every time but it pulls hard to the right and if I don’t catch it in time I will end up in the side of another car or in a ditch this also occurs while I’m already driving at speed and I got to accelerate it will pull hard to the right but then again it does not happen every time
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497727December 16, 2022
ELECTRICAL SYSTEM
The contact owned a 2013 Dodge Durango. The contact stated after his son had parked the vehicle in a parking lot and returned, the son had observed that the interior of the vehicle was obscured by smoke. The contact stated that when his son opened the driver's side door the vehicle ignited and blew the passenger side door open. The vehicle became engulfed in flames. The fire department and police were called to the scene. The contact stated that the fire had been extinguished with water. The contact said that the local fire chief had opened an investigation and the police had written a report. The vehicle was mounted onto a flatbed truck and taken to an impound lot. The contact stated that his insurance provider had declared the vehicle a total loss. The contact had attempted to notify the manufacturer of the failure, but could not get his phone call taken. The contact had researched online and related the failure to an open recall NHTSA Campaign Number: 19V813000 (Electrical System). The failure mileage was approximately 300,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11495772December 2, 2022
AIR BAGS, EXTERIOR LIGHTING, SERVICE BRAKES
Air did employ when it hit a deer at 35 mph , inside light go so dim on the radio and the front, you see the dashboard or the radio
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11494314November 20, 2022
ENGINE
The oil filter cooling housing is leaking oil onto the engine. The housing is poorly designed. It’s plastic. So therefore it can evidently catch fire on the housing and cause combustion. It does make the car smell like it’s running hot or it smells like Burt motor oil. Everything we have read says his is a poor design by Chrysler bc they tried to cut corners. The newer models for the housing is aluminum that will better withstand the heat. I think this should be a recalled event.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494194November 18, 2022
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
My car sputtered put after it was in motion. Upon trying to restart, the vehicle continuously shook while trying to restart during this time, I could not stop the car from trying with the start/off button or keys. I had to wait for the car to “give up”. The car could not restart. This is unsafe because I could have been killed by other traveling vehicles to abrupt stopping or killed while trying to restart the vehicle. The vehicle could not be put into drive or reverse and I could not stop it from trying to restart once I pressed the button. This could’ve caused a collision with other vehicles. I had the vehicle towed to an auto shop. They told me that the fuel injector fuse went bad which caused the stalling because gas could no longer travel through the vehicle. I have attached towing receipt and will post report once it’s emailed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492391November 5, 2022
AIR BAGS, UNKNOWN OR OTHER
Air bag light came on and car constantly loses power even though the battery installed is new direct from dealership. Recurring situation happens at least twice a week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490022October 19, 2022
POWER TRAIN
The contact owns a 2013 Dodge Durango. The contact stated that the vehicle was taken to the dealer for a Customer Satisfaction Campaign: V51 (Power Train) repair; however, the contact stated that after the vehicle was retrieved; while driving at an unknown speed, the transmission failed to shift as needed with the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the transmission solenoid failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a complaint was filed, but no further assistance was provided. The failure mileage was approximately 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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