Dodge Durango Complaints (2011)

800 consumer complaints on file.

#10559763January 14, 2014
FUEL/PROPULSION SYSTEM, ENGINE, ELECTRICAL SYSTEM
TRIED TO START VEHICLE AND IT WOULD NOT START AND THE SMELL OF BURN WIRING THIS HAPPEN SEVERAL TIMES. I SEEN THE CHECK ENGINE APPEAR AND DISAPPEAR I THOUGHT MAYBE OXYGEN SENSOR, OR LOOSE WIRE. SO DURING THE HOLIDAYS NOVEMBER THE VEHICLE CEASE TO START AND THE VEHICLE RADIO AND AIR BAG LIGHT CONTINUE TO OPERATE OFF AND ON. I CONTACTED A DEALER WHO STATED THAT THEY WOULD WORK ON THE VEHICLE AFTER THE HOLIDAY JANUARY 9 2014 BUT CHANGE IT TO THE 21 OF JANUARY SO I CONTACTED CHRYSLER DODGE CORP AND THEY GAVE ME A CASE NUMBER AND I STATED THAT OTHERS HAD THE SAME PROBLEM AND WAS THERE A RECALL. THEY SENT ME TO THE STEALERSHIP TO GET IT CHECK OUT. THEY STATED THAT IT WOULD TAKE THEM A WHILE TO CHECK IT OUT ONE DAY AND THEY SAID THEY FIXED THE PROBLEM (TIP MODULE) AND THAT I SHOULD PAY FOR IT AND IF NOT THEY WILL CHARGE ME 45 DOLLARS A DAY IF I DID NOT PICK IT UP. I STATED THAT I AM WAITING FOR THE DODGE CORP TO HELP WITH THE BILL. THEY THEN STATED THEY ARE NOT GOING TO HELP AND IF I DON'T PAY THEY WILL ENFORCE THEIR EXTRA MONIES FOR HAVING IT THERE. I THOUGHT THEY WANTED CUSTOMERS NOT CHASE THEM AWAY. GO FIAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558619January 6, 2014
ENGINE
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND OPERATED AS DESIGNED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT TAKEN TO DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558724January 6, 2014
ELECTRICAL SYSTEM
2011 DODGE DURANGO... TROUBLE STARTING. WE PURCHASED IT NEW IN MARCH OF 2011. WE HAVE BEEN HAVING THIS PROBLEM SINCE JUNE 2013. IT TAKES 8-15 TRIES TO GET THE CAR STARTED. IT KEEPS GETTING WORSE. MY CAR ALSO HAS A "FAN SOUND" AFTER IT IS TURNED OFF. IT RUNS DOWN THE BATTERY AND BATTERY DIES EVERYDAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558283January 3, 2014
ELECTRICAL SYSTEM
VEHICLE HAS DIFFICULTY STARTING AND WILL JUST CONTINUE TO CRANK BUT NOT START. IT TAKES SEVERAL TRIES TO GET IT TO START. IT SEEMS TO BE THE TIPM MODULE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558222January 2, 2014
ELECTRICAL SYSTEM
VEHICLE IS HAVING ISSUES STARTING, EITHER BY REMOTE START OR BY PUSHING THE START BUTTON. THERE HAVE BEEN MANY DOCUMENTED CASES OF THIS ON THE 2011 MODEL YEAR. ALL HAVE BEEN ATTRIBUTED TO THE FAILURE OF THE "TOTALLY INTEGRATED CONTROL MODULE" TICM. CONTACTED THE DEALERSHIP THEY SAY IT IS NOT UNDER WARRANTY AND THERE IS NO RECALL FOR IT EITHER. THE DEALERSHIP STATES REPAIRS HAVE TO BE PAID BY ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555286December 9, 2013
ELECTRICAL SYSTEM
THE VEHICLE WOULD NOT START. THE ENGINE WOULD TURN OVER BUT THERE WAS EITHER NO FUEL OR IGNITION SPARK. CONTINUED TO TRY TO START THE VEHICLE BUT REFUSED TO START. AFTER ABOUT 6 - 8 MINUTES OF TRYING, IT STARTED. THE VEHICLE STARTED EVERY TIME AFTER THAT BUT THE NEXT MORNING IT REFUSED TO START. AGAIN AFTER 6 - 8 MINUTES OF TRYING, IT STARTED AND STARTED EACH TIME FOR THE REST OF THE DAY. THIS REPEATED ITSELF EACH DAY. THE DEALER DIAGNOSED IT AS THE "TOTALLY INTEGRATED CONTROL MODULE" FAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555057December 6, 2013
ELECTRICAL SYSTEM
ABOUT 2 MONTHS AGO (AT AROUND 50000 MILES), I STARTED EXPERIENCING PROBLEMS WITH STARTING THE VEHICLE. IF I USED THE PUSH BUTTON, IT WOULD JUST KEEP TRYING TO TURN OVER BUT WOULDN'T START. I REMOVED THE BUTTON, THINKING THAT MAY HAVE SOMETHING TO DO WITH IT BUT IT DIDN'T HELP THE PROBLEM HAS CONTINUED TO GET WORSE, AND TODAY, IT TOOK APPROXIMATELY 20 TRIES TURNING THE KEY TO FINALLY GET IT TO START. FOR A FEW DAYS I WAS ABLE TO START IT BY REMOTELY STARTING IT, BUT NOW THAT DOESN'T WORK EITHER. ABOUT TWO WEEKS AGO, I DID TAKE IT TO THE DODGE/CHRYSLER/JEEP DEALER WHERE IT WAS PURCHASED AND WHO HAS PERFORMED ALL MAINTENANCE ON THE CAR SINCE ITS PURCHASE. THEY COULD NOT GET IT TO "ACT UP" BUT GUESSED THAT IT IS THE TIPM AND QUOTED ME $1,067 TO REPAIR/REPLACE. I WAS TOLD THE PART ITSELF WAS $800. I WAS ALSO TOLD THAT CHRYSLER WAS WORKING ON SOME SORT OF BY-PASS THAT SHOULD BE AVAILABLE IN MARCH 2014, AND WILL BE MUCH CHEAPER. BASED ON THE FACT THAT EVERY DAY STARTING GETS MORE PROBLEMATIC, THERE IS NO WAY I CAN WAIT UNTIL MARCH TO REPAIR THE VEHICLE. EVERY DAY I WONDER IF THIS IS THE DAY IT WON'T START AT ALL. ON THE OTHER HAND, FROM WHAT I'M READING ONLINE, IT APPEARS I PROBABLY CAN'T GET THE PART ANYWAY, BECAUSE THERE ARE APPARENTLY SO MANY ORDERS FOR THIS PART, THAT IT IS ON BACK ORDER AND PEOPLE ARE WAITING MONTHS TO GET THE PART. I LIVE RURALLY AND HAVE TO HAVE A RELIABLE VEHICLE. I HAD A 2000 DURANGO THAT NEVER HAD ANY PROBLEMS LIKE THIS AND WAS THE MAIN REASON I BOUGHT THIS ONE. "BOUGHT" - MEANING I STILL HAVE OVER 3 YEARS OF PAYMENTS LEFT, AND AM FACING MAJOR REPAIR BILLS AS WELL, WHICH I CAN'T AFFORD. DISAPPOINTED IS A VERY POLITE WORD FOR HOW I'M FEELING RIGHT NOW. *TR THE CONSUMER REFERENCED RECALL # 14V530000. SHE IS SEEKING REIMBURSEMENT FOR THE REPLACEMENT OF THE TIPM. UPDATED 02/04/15
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555081December 6, 2013
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
VEHICLE HAVING ISSUES CRANKING, TAKES AWHILE TO GET IT STARTED, STALLS OUT WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554819December 4, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT THE INSTRUMENT PANEL LIGHTS INTERMITTENTLY FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE TOTAL INTEGRATED POWER MODULE HAD FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 50,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554295December 1, 2013
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
THE PAST 2 MONTHS, MY VEHICLE HAS BEEN GIVEN ME PROBLEMS STARTING ENGINE- I TURN KEY TO START AND IT JUST CRANKS! IN OCTOBER, I BROUGHT TO DODGE DEALERSHIP AND THEY TOLD ME IT NEEDED A "SOFTWARE UPDATE"- THAT DIDN'T DO ANYTHING. IT RANDOMLY STARTS WHEN IT WANTS! THEN THE PAST WEEK IT GOT REALLY BAD- NOT STARTING AT ALL! BLACK FRIDAY LEFT TO SHOP EARLY IN MORNING- WOULDN'T START, SO TOOK HUSBAND'S TRUCK- GOT BACK AT NOON- TRIED AGAIN CAR STARTED- SO ME AND MY LITTLE GIRL WENT INTO TOWN- STOP AT TRAFFIC RED LIGHT- THEN LIGHT TURNED GREEN- PRESSED GAS TO GO AND NOTHING HAPPENED!!!! MY CAR RANDOMLY JUST TURNED OFF AT LIGHT! AS CARS HONKED FOR ME TO GO I HURRIED AND PUT CAR IN PARK AND PRAYED FOR IT TO CRANK- IT DID- AND DROVE STRAIGHT TO DEALERSHIP- AGAIN THEY SAID IT WAS AN SOFTWARE UPDATE! WELL ITS SUNDAY AND MY VEHICLE IS AT MY MOM'S BECAUSE IT WON'T START AT ALL! I'M READING A LOT OF COMPLAINTS OF TICM- THAT IS BACKORDERED- I WILL CALL DEALER TOMORROW - I REALLY LOVE MY DURANGO AND HOPE IT CAN BE FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554019November 27, 2013
FUEL/PROPULSION SYSTEM
I AM HAVING PROBLEMS WITH THE 2011 CAR STARTING UP. I TRIED TO START IT AT LEAST 5 TIMES BEFORE STARTING. THEN EVENTUALLY, IT WOULD NOT START AT ALL. I WENT TO THE DEALERSHIP AND THEY COULD NOT FIND PROBLEM AFTER COMPLETING A DIAGNOSTIC. LETTER THEY TOLD ME I WOULD HAVE TO PAY 100 DOLLARS PER HOUR IN ORDER FOR THEM TO LOOK AT THE FUEL PUMP. IF THAT WAS NOT THE PROBLEM, I WOULD STILL HAVE TO PAY FOR IT. I TOOK IT TO ANOTHER MECHANIC. THEY TOLD ME IT WAS THE FUEL BOX OF THE INTEGRATED POWER CONTROL MODULE. I HAVE NOT HAD MY CAR LONG, AND I READY TO SELL IT. NO MORE DODGES FOR ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553338November 22, 2013
ELECTRICAL SYSTEM
THE 2011 DURANGO WONT START. A BAD TOTALLY INTEGRATED POWER MODULE. OVER 800 ON BACK ORDERED. SEEMS TO BE A SERIOUS PROBLEM AND SHOULD BE RECALLED AND REPLACED BY CHRYSLER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553172November 21, 2013
ELECTRICAL SYSTEM
MY VEHICLE (2011 DODGE DURANGO) STARTED TO NOT TURN OVER WHEN GOING TO START. IT ALMOST FELT LIKE THERE WAS NO GAS GETTING TO THROUGH. IT EVENTUALLY STARTED AFTER 3 TRIES. THE NEXT MORNING IT WAS WORSE AND TOOK 5 TRIES FOR IT TO EVENTUALLY START. AFTER TAKING IT TO A DODGE DEALERSHIP THE TOLD ME IT WAS THE FUEL PUMP AND I WOULD NEED TWO NEW PUMPS. I DECIDED TO TAKE THE VEHICLE TO MY LOCAL MECHANIC. HE INFORMED ME IT WAS ACTUALLY THE TOTALLY INTEGRATED POWER MODULE (TIPM). WHEN I WENT BACK TO THE DEALERSHIP TO INFORM THEM THEY MISDIAGNOSED THE PROBLEM AND IT WAS THE TIPM, THEY INFORMED ME THAT THERE WAS A 700+ WAITING LIST TO GET THIS UNIT, WOULD COST $1200 AND IT WOULD LIKELY TAKE 2-3 MONTHS TO GET IT. NO HELP WAS EXTENDED IN THE FORM OF A LOANER CAR OR HELPING PAY FOR A RENTAL. WHEN THIS HAPPENED I ACTUALLY HAD A 2014 DURANGO IN THE PROCESS OF BEING BUILT BUT THEY STILL DID NOT OFFER ANY HELP. I TOLD MY LOCAL MECHANIC ABOUT THE BACK ORDER ON THEN TIPM. HE THEN TOOK THE TIPM OUT AND SENT TO HIS COMPONENT GUY. HE ORDERED SOME PARTS AND SOLDERED THEM ON THE EXISTING TIPM. THIS TOOK A WEEK TO FINISH AND IS WORKING WITHOUT PROBLEM FOR A COST OF $400. WHY DODGE CHOOSES NOT HAVE SOMEBODY REPAIR THE ACTUAL TIPM LEADS ME TO BELIEVE ITS NOT AN HONEST DEALING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552468November 15, 2013
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
VEHICLE WOULD HESITATE TO START, AFTER SEVERAL TRIES IT WOULD START. ON 11/11/13 WHEN THE CRUISE CONTROL WAS SET IT ACCELERATED BY ITSELF. I WAS TRYING TO START IT ON 11/12/13 AND 11/13/13, WHEN IT FINALLY STARTED IT ACCELERATED TO 4 1/2 RPM, SO DROVE IT TO THE DEALERSHIP AND I WAS TOLD IT WAS THE TIPM, WHICH ISNT AVAILABLE, BUT THERE ARE PARTS TO CORRECT THE PROBLEM. ONE PART WOULD BE AVAILABLE IN 4 BUSINESS DAYS AND THE WIRING PART WON'T BE AVAILABLE UNTIL 12/24/2013 ESTIMATED. THIS ID SUCH AN INCONVENIENCE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552186November 14, 2013
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
INCIDENT DATE START: 11/02/2013. THE VEHICLE WOULD NOT START. THE ENGINE WOULD TURN OVER BUT THERE WAS EITHER NO FUEL OR IGNITION SPARK. CONTINUED TO TRY TO START THE VEHICLE BUT REFUSED TO START. AFTER ABOUT 6 TO 8 MINUTES OF TRYING IT STARTED. THE VEHICLE STARTED EVERY TIME AFTER THAT BUT THE NEXT MORNING IT REFUSED TO START. AGAIN AFTER 6 TO 8 MINUTES OF TRYING, IT STARTED AND STARTED EACH TIME FOR THE REST OF THE DAY. THIS REPEATED ITSELF EACH DAY. THE DEALER DIAGNOSED IT AS THE "TOTALLY INTEGRATED CONTROL MODULE" FAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552296November 14, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED. THE CONTACT ALSO STATED THAT THE WIPERS ERRONEOUSLY ACTIVATED, AND THE CLIMATE CONTROLS AND DASHBOARD LIGHTS FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE ALTERNATOR AND BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURES RECURRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552150November 13, 2013
ELECTRICAL SYSTEM
HAVING PROBLEMS WITH PUSH START BUTTON AND REMOTE START WITH KEYFOB.....AT TIMES CAR CRANKS BUT IT DOESN'T TURN ON. HAVE TO TRY MANY TIMES BEFORE IT TURNS ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551603November 9, 2013
FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM
THE VEHICLE FAILED TO START. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SPORADICALLY STALLS WITHOUT WARNING. SUV WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE IS AT DEALERSHIP WITHOUT AN ETA ON REPAIR. PART IS ON BACK ORDER. VEHICLE HAS 36800 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549797October 28, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE CONTACT ALSO STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD SPORADICALLY STALL WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549729October 27, 2013
ELECTRICAL SYSTEM
THE VEHICLE WILL NOT START SOMETIMES. TOOK VEHICLE IN TO DEALERSHIP, AND IT DID NOT ACT THE WAY IT DID ON ME. SO THEY UPDATED THE SOFTWARE, THE VERY NEXT DAY THE VEHICLE WOULD NOT START REGULARLY. IT WOULD MAKE A NOISE LIKE IT WAS NOT GETTING ENOUGH GAS TO THE STATER. TOOK VEHICLE THE DEALERSHIP, THEN WAS TOLD IT WAS THE TIPM (TOTALLY INTEGRATED POWER MODULE). THIS ITEM IS NOT COVERED UNDER WARRANTY. THIS IS CURRENTLY OUR ONLY MODE OF TRANSPORTATION. IT IS THE FAMILY VEHICLE, USED ALSO FOR WORK. THE DEALERSHIP TOLD US THAT IT WOULD COST AT LEAST $1,000 TO HAVE IT FIXED. HOWEVER, I PURCHASED THIS VEHICLE LEAST YEAR IN OCTOBER, THIS SHOULD NOT BE HAPPENING ON VEHICLE OWNED LESS THEN A YEAR. NOW THE PART FOR THE VEHICLE IS NOT AVAILABLE AND I HAVE A USELESS VEHICLE SITTING IN MY DRIVEWAY AND CAN'T DRIVE OR MOVE IT. THIS SHOULD BE ON RECALL!!!!!! AND CONSUMERS SHOULD BE REIMBURSED FOR THEIR SUFFERING FROM CHRYSLER. I THINK THAT IT IS TIME THAT THE MEDIA BEWARE OF THE RAW DEAL CONSUMERS ARE GETTING FROM CHRYSLER. WHEN MY FIANCE DROVE IT TO WORK IT STALLED ON HER, COMPLETELY SHUT DOWN. SHE COULD HAVE BEEN SERIOUSLY INJURED!!!! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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