Dodge Durango Complaints (2004)

1,115 consumer complaints on file.

#10339161June 19, 2010
ENGINE AND ENGINE COOLING
THE PISTON BROKE AND BLOCK THE ENGINE AND CAUSED THE ENGINE TO SEIZED. I GOT A 2004 HEMI LIMITED DODGE DURANGO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10336601June 16, 2010
ELECTRICAL SYSTEM
INCIDENT OCCURRED ON A HOT, HUMID DAY WHILE TRAVELING DOWN THE INTERSTATE AT 70 MPH. WITHOUT ANY PREVIOUS WARNING, THE A/C, BLOWING AT FULL CAPACITY, JUST STOPPED; THERE WAS NO SOUND FROM THE A/C MOTOR NOR WAS THERE A BURNING ODOR. APPROXIMATELY 10 MINUTES LATER, I TURNED THE A/C BACK ON TO FIND IT WAS BLOWING EXTREMELY COLD AIR ON THE LOW SETTING. I MADE SEVERAL STOPS AND EVERYTIME THE A/C WOULD WORK; HOWEVER, THE LAST STOP AND START I MADE THE A/C DID NOT WORK. THE SMALL TOWN OF NATCHITOCHES, LA DOES NOT HAVE A DODGE DEALERSHIP ANYMORE; THEREFORE, I TOOK MY VEHICLE TO AN INDEPENDENT REPUTABLE AUTO SHOP IN THIS SMALL TOWN. THE MECHANIC AND OWNER OF THE SHOP SAID THAT HE HAS REPLACED ABOUT 3 OR 4 MELTED BLOWER MOTOR RESISTORS. IS THIS A COMMON PROBLEM OR IS IT A DEFECT THAT NEEDS TO BE ADDRESSED? IT SEEMS AS THOUGH IF SOMETHING IS MELTING THAT A FIRE COULD START AND CAUSE SEVERE DAMAGE TO THE VEHICLE OR WORSE, DEATH TO THOSE IN THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10334241June 2, 2010
ENGINE AND ENGINE COOLING:ENGINE
2004 DODGE DURANGO 5.7 L HEMI PURCHASED IN 03/05 W/34 MILES ON ODOMETER. PROBLEM STARTED WITH ALL DASH LIGHTS ILLUMINATING AND RPM/SPEED INDICATORS BRIEFLY REDLINING; POWER LOSS FOLLOWED BY TEMP INABILITY TO START. LAST INCIDENT TOWED TO MECHANIC WHO SAID ENGINE HAD SEIZED & THAT DODGE HAS A PROBLEM W/THIS TYPE OF ENGINE. ENGINE COMPLETELY LOCKED & NEEDS TO BE REPLACED. ALL RECOMMENDED MAINTENANCE PERFORMED PRIOR TO FAILURE INCL'G OIL CHANGES EVERY 3K MILES. CHECKED EDMUNDS.COM BLOGS & NUMEROUS COMPLAINTS OF EXACT SAME PROBLEM PLUS OVER 500 COMPLAINTS TO ODI. OUT OF WARRANTY SO CHRYSLER REFUSES TO ACKNOWLEDGE A PROBLEM. PREVIOUS OCCURRENCE ON HIGHWAY AT SPEEDS >65 MPH WHICH CAUSED LOSS OF POWER STEERING BUT WAS ABLE TO NAVIGATE TO ROADSIDE WITHOUT INCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331855May 23, 2010
ENGINE AND ENGINE COOLING:ENGINE
2004 DODGE DURANGO 5.7 HEMI DIES WHEN COMING TO A STOP OR IN REVERSE HAPPENING SEVERAL TIMES A DAY FOR PAST EIGHT MONTHS. DEALER DID A REFLASH BUT IT DID NOT FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329093May 6, 2010
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE VEHICLE WAS PARKED WHEN THE CONTACT NOTICED ALL INTERIOR LIGHTS WERE ILLUMINATED. THE CONTACT THEN STARTED THE VEHICLE AND THE DASHBOARD CAUGHT ON FIRE. THE CONTACT CONFIRMED THE FAILURE HAD OCCURRED ON FOUR DIFFERENT OCCASIONS. ON THE FOURTH INCIDENT, THE ENGINE BLEW OUT. THE VEHICLE WAS TOWED TO THE DEALER ALL FOUR TIMES IN REGARDS TO THE FAILURE. THE DEALER REPLACED THE DASHBOARD CLUSTER ON EACH OCCASION. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE CURRENT AND FAILURE MILEAGES WERE 109,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10328235April 30, 2010
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE SUDDENLY SHUT OFF WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE ENGINE WAS REPLACED. A YEAR AFTER THE FAILURE OCCURRED, THE CONTACT WAS DRIVING 50 MPH WHEN THE VEHICLE SUDDENLY SHUT OFF WITHOUT WARNING. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED WHEN THE COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS APPROXIMATELY 61,000. THE CURRENT MILEAGE WAS APPROXIMATELY 73,000. UPDATED 06/29/10 *BF THE CONSUMER STATED THE SECOND ENGINE FAILED AT 73,000 MILES. THE #1 CYLINDER WAS FOUND IN THE OIL PAN IN PIECES. THE DEALER STATED A FOREIGN OBJECT MAY HAVE BEEN IN THE CYLINDER HEAD, BUT COULD NOT FIND POSITIVE PROOF. UPDATED 07/16/10.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327863April 28, 2010
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE DRIVING AT APPROXIMATELY 10 MPH, THE VEHICLE BEGAN TO ACCELERATE AND SPUN AROUND IN THE OPPOSITE DIRECTION WHEN THE CONTACT DEPRESSED THE ACCELERATOR PEDAL. THE VEHICLE ALSO MADE A NOISE WHICH CAME FROM THE TIRE AREA AND WAS DIFFICULT AT TIMES TO SHIFT INTO GEAR AND THE GEARS LOCKED UP. THE CONTACT TURNED THE VEHICLE AROUND AND DROVE HOME. THE VEHICLE WAS INSPECTED BY A LOCAL MECHANIC WHO STATED THE LOWER BALL JOINTS NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS UNKNOWN. THE CURRENT MILEAGE WAS APPROXIMATELY 84,780.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327085April 22, 2010
ENGINE AND ENGINE COOLING:ENGINE
SUV WOULD STALL WHILE DRIVING THEN START BACK UP. HEARD A TICKING NOISE WHEN TURNED KEY OVER, THEN HEARD A LOUD NOISE AND LOUDER TICKING THEN ENGINE GAVE OUT. LOOKED UNDER SUV AND THERE WAS OIL AND PIECES OF THE METAL ON THE GROUND. TOWED IT TO A SHOP AND WAS TOLD ENGINE FAILED DUE TO INTERNAL ENGINE FAILURE MOST LIKELY DUE TO PISTON. MECHANIC SHOWED ME A HOLE IN THE ENGINE BLOCK. 2004 DODGE DURANGO WITH APPRX. 86,000 MILES. ALSO TOLD THAT WHATEVER HAPPENED WITH THE ENGINE DESTROYED THE STARTER AS WELL. REPLACED BOTH THE ENGINE AND THE STARTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325642April 14, 2010
ENGINE AND ENGINE COOLING:ENGINE
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE TRAVELING AT SPEEDS OF 35 MPH, THE VEHICLE WOULD STALL WITHOUT WARNING. THE DEALER ADVISED THE CAM AND CRANK SENSORS WOULD NEED TO BE REPLACED. THERE WERE NO REPAIRS MADE TO THE VEHICLE. THE CURRENT MILEAGE WAS 49,800 AND THE FAILURE MILEAGE WAS 49700. UPDATED 05/18/2010. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325498April 13, 2010
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT RECEIVED A RECALL NOTICE FOR RECALL 07V092000 (ELECTRICAL SYSTEM: INSTRUMENT PANEL). THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP FOR THE REPAIR BUT UPON ARRIVAL, THE CONTACT WAS INFORMED THAT THE PART NEEDED TO BE ORDERED; SHE WAS TOLD THAT IT WAS SAFE TO DRIVE THE VEHICLE HOME. WHILE DRIVING HOME, THE CONTACT NOTICED SMOKE EMITTING FROM THE INSTRUMENT PANEL AND THE VEHICLE SUDDENLY CAUGHT FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE; A REPORT WAS FILED. THE VEHICLE WAS TOTALED AND THE INSURANCE COMPANY PLANNED TO INVESTIGATE. THE CONTACT CALLED THE MANUFACTURER WHO ALSO STATED THAT THEY WOULD INVESTIGATE THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 107,154.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10325237April 12, 2010
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
2004 DODGE DURANGO 4X4 W/5.7 HEMI ENGINE. CATASTROPHIC ENGINE FAILURE: ALL SERVICE PERFORMED AS PER MANUFACTURERS SPECIFICATIONS AT AN AUTHORIZED DODGE DEALER. TURNED THE IGNITION TO START THE TRUCK AND HEARD A LOUD NOISE. AFTERWARD, THE IGNITION WOULD NOT TURN OVER AND THE VEHICLE MADE A TICKING SOUND. HAD THE TRUCK TOWED TO THE DEALER THINKING IT MAY BE A FAILED BATTERY. AFTER REPLACING THE BATTERY (THE SERVICE TECHNICIAN ALSO SUSPECTED A BATTERY) THE CAR FAILED TO HOLD A CHARGE. UPON FURTHER INSPECTION ON THE RACK THE MECHANIC IDENTIFIED A SIGNIFICANT HOLE IN THE ENGINE BLOCK AND A SIGNIFICANT CRACK IN THE TRANSMISSION TO ENGINE INTERFACE. THE MECHANIC DEDUCED THAT AS AN ENGINE COMPONENT BLEW, THE FORCE OF WHICH SHORTED THE BATTERY, THE STARTER AND CRACKED THE TRANSMISSION INTERFACE. AFTER REMOVING THE BATTERY, THE TERMINAL TO THE NEGATIVE GROUND WAS DISLODGED, THE BATTERY WAS BULGING AT THE SIDES, AND THE ENGINE IS DEAD. CHRYSLER MOTOR COMPANY SAYS THEY HAVE NO PRIOR KNOWLEDGE OF ANY PROBLEMS WITH HEMI ENGINES, AND GIVEN THE CAR IS OUT OF WARRANTY..SORRY NOTHING THEY CAN DO. THIS IS A PROBLEM THAT EXISTS AND IS DOCUMENTED ON NHTSA AND OTHER PUBLIC FORUMS. THE OPTION PRESENTED BY CHRYSLER IS $5500 PLUS LABOR FOR A RE-MANUFACTURED ENGINE. ESTIMATED LABOR IS $1900. THE DEALER DOESN'T GET MUCH OF A BREAK FROM CHRYSLER FOR THIS ENGINE, BUT GETS ALL THE HASSLE FOR THE SHODDY WORK THE COMPANY SELLS. THIS IS A HEAVY DUTY TRUCK, AN ENGINE SHOULD NOT DIE AT 125,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324747April 9, 2010
INTERIOR LIGHTING, ELECTRICAL SYSTEM
I OWN A 2004 DODGE DURANGO THAT HAS A SAFETY RECALL ON IT IN 2007-2008 FOR A POTENTIAL FIRE IN THE CLUSTER PANEL. I EXPERIENCED A PROBLEM WITH THE INTERIOR LIGHTS AND HATCH LIGHT NOT GOING AND BROUGHT IT TO A DODGE DEALER TO HAVE IT LOOKED AT. THE SERVICE MGR TOLD ME THAT IT WAS THE CLUSTER PANEL (WHICH WAS THE RECALL ON THIS VEHICLE) THAT HAD TO BE DONE AGAIN. NOW CHRYSLER NO LONGER HAS THE PART AND DUE THE POTENTIAL FIRE HAZARD THE VEHICLE CAN NOT BE DRIVEN (ALL STATED IN THE EARLIER G07 SAFETY RECALL. I HAVE PUT 10 PHONE CALLS INTO THE DODGE CUST SERVICE LINE AND HAVE HEARD NO RESPONSE FROM THEM. PLEASE LET ME KNOW IF YOU CAN BE OF ANY HELP OR PERHAPS DIRECT ME TO SOMEONE WHO CAN. I HAVE 2 SMALL CHILDREN AND THIS IS MY ONLY MEANS OF TRANSPORTATION. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10316579March 4, 2010
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:ENGINE
MY 2004 DODGE DURANGO (5.7 L) SHUT OFF WHILE MY HUSBAND WAS DRIVING IT. WE WERE MAKING A LEFT HAND TURN INTO A PARKING LOT AND THE TRUCK SHUT OFF. HE BARELY MISSED HITTING ANOTHER CAR BECAUSE THE STEERING AND THE BRAKES WENT OUT. IT TOOK 4 TRIES TO GET THE TRUCK STARTED BACK UP. THIS HAS HAPPENED TO ME 2 OTHERS TIMES WHEN I WAS SITTING AT A RED LIGHT, THANKFULLY I WAS NOT DRIVING. THE TRUCK ALSO STALLS OUT EVERYTIME THERE IS A HEAVY RAIN. THE CHECK ENGINE LIGHT HAS NOT COME ON SO EVERY DEALERSHIP I'VE SPOKEN TO SAYS THAT THERE IS NOTHING THAT CAN BE DONE ABOUT IT, BUT THEY ARE AWARE THERE IS A PROBLEM. I USE THIS TRUCK TO DRIVE MY CHILDREN EVERYWHERE AND I DO NOT UNDERSTAND HOW THIS PROBLEM HAS NOT BEEN ADDRESSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10314920February 28, 2010
ENGINE AND ENGINE COOLING
2004 DODGE DURANGO 5.7 STALLING AT LOW SPEEDS AT INTERSECTIONS. STARTS UP RIGHT AWAY BUT CAUSES A SAFETY HAZARD WHEN STUCK IN THE MIDDLE OF THE ROAD WITH TRAFFIC COMING. HAPPENED 1 TIME ABOUT A MONTH AFTER I PURCHASED THE VEHICLE IN 2007. HAS HAPPENED 4 TIMES IN THE LAST MONTH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10314586February 26, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED AS IF IT WAS LOSING POWER BUT AS THE VEHICLE CAME TO A COMPLETE STOP IT WOULD CUT OFF. SHE WAS ABLE TO RESTART IT IMMEDIATELY. THE THROTTLE SENSOR WARNING LIGHT ALSO ILLUMINATED. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. A LOCAL MECHANIC CALLED THE DEALER AND ADVISED THEM OF THE FAILURE AND WHAT NEEDED TO BE REPAIRED; HOWEVER, THEY WERE UNABLE TO REPAIR THE VEHICLE. THE MANUFACTURER WAS ALSO CALLED AND CONFIRMED THAT THERE WERE NO WARRANTIES OR RECALLS. THE FAILURE MILEAGE WAS 78,000. UPDATED 11/16/10. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10310306February 14, 2010
ELECTRICAL SYSTEM
WHILE DRIVING 2004 DODGE DURANGO HEMI, HESITATES, HAS DIED A COUPLE OF TIMES. CAN'T STEER WHEN DIES. I HAVE BEEN READING ABOUT DODGE DURANGOS. THERE HAS BEEN THOUSANDS AND THOUSANDS OF THESE COMPLAINTS AND NOTHING HAS BEEN DONE ABOUT IT. THIS IS A VERY DANGEROUS SITUATION, ESPECIALLY WHEN YOU CAN'T CONTROL THE VEHICLE WHEN IT DIES, WHILE DRIVING. WE HAVE NOT DONE ANYTHING TO CORRECT THE SITUATION, BECAUSE NO CODE COMES UP TO TELL US WHAT IS WRONG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10308671February 11, 2010
ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL
WHEN DRIVING AT LOW SPEEDS IT STALLS. I AM ABLE TO RESTART IT BUT IT IS NOT ALWAYS EASY TO TELL WHEN IT HAS STALLED, BECAUSE ALL ELECTRICAL THINGS STILL WORK RADIO, LIGHTS, ETC. STEERING WHEEL DOES LOCK THOUGH AND IT TAKES ALMOST A MINUTE TO GET IT INTO NEUTRAL AND START IT AGAIN. ALSO WHILE DRIVING AS YOU PRESS THE GAS PEDAL IT ACTS AS THOUGH IT IS GOING TO DIE AND THEN LUNGES FORWARD. I HAVE NOT YET CORRECTED EITHER OF THESE ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10305682February 4, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
HAVE HAD ONGOING PROBLEM WITH THE ENGINE CUTTING OUT FOR LAST 18 MONTHS. REPLACED PLUGS AND WIRES. PROBLEM STILL PERSISTS. USUALLY OCCURS WHILE NOT GIVING GAS. OCCURRED ONCE WILL TURNING INTO A PARKING LOT. POWER STEERING WENT OUT AND VEHICLE MANEUVERED INTO ONCOMING LANE RIGHT OF WAY. NO COLLISION OCCURRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303827February 2, 2010
AIR BAGS:FRONTAL, ELECTRONIC STABILITY CONTROL (ESC), TRACTION CONTROL SYSTEM, VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC
WITHIN ONE YEAR OF PURCHASING THE VEHICLE, ENGINE CLUSTER LIGHTS STARTED COMING ON. AIR BAG WARNING, ABS, TRACTION CONTROL, CHECK ENGINE AND BRAKE WARNING LIGHTS AS WELL AS THE SPEEDOMETER FAILING TO WORK. WE HAVE HAD THE VEHICLE IN OVER 12 TIMES IN THE PAST 5 YEARS FOR THIS RECURRING PROBLEM. THE VEHICLE IS NOW OUT OF WARRANTY BUT THE PROBLEM IS STILL HAPPENING. I HAVE BEEN TOLD BY A NON CHRYSLER MECHANIC THAT THE HARNESS THAT GOES TO THE ABS MODULE HAS A CONNECTOR NEAR THE WHEEL WELL. THE DEALERSHIP HAS TRIED ON MANY OCCASIONS TO SEAL THIS CONNECTOR. I UNDERSTAND LATER MODELS HAVE A CORRECTED HARNESS. THE MECHANIC TOLD ME THE CONNECTOR WAS REPAIRED PREVIOUSLY BY SPLICING THE WIRES OF THE HARNESS NEAR THE CONNECTOR. THIS WAS NOT A FACTORY AUTHORIZED REPAIR. THE CONNECTOR AND THE ABS MODULE ARE ONCE AGAIN FRIED AND MELTED. THE VEHICLE HAS NEVER HAD ABS, TRACTION CONTROL OR AIR BAGS WORKING FOR MORE THAN A MONTH AFTER EACH REPAIR ATTEMPT. SINCE THE WARRANTY EXPIRED ON THE VEHICLE, I HAVE HAD IT IN ONE TIME FOR A REPEATED ATTEMPT TO FIX IT. I HAD A BATTLE TRYING TO GET THE WORK DONE AS A WARRANTY ISSUE. THEY CHARGED ME OVER $300 TO TRACE THE PROBLEM WHICH IT HAD BEEN IN FOR 11 TIMES EARLIER. I AM THROUGH TRYING TO GET THIS DEALERSHIP TO REPAIR THE PROBLEM. MY WIFE IS CURRENTLY DRIVING A CAR WITHOUT ABS, TRACTION CONTROL OR AIR BAGS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297549December 30, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2004 DODGE DURANGO STALLS FREQUENTLY...ALMOST DAILY. I TOOK THE VEHICLE TO THE DEALER AFTER THE FIRST INCIDENT AND THE TECHNICIANS WERE STUMPED AND SEEMED UNAWARE OF THE ISSUE, WHICH I HAVE SINCE LEARNED IS NOT UNCOMMON. THE STALLS FREQUENTLY OCCUR AT PARKING LOT SPEEDS, BUT HAVE OCCURRED WHILE DOING 50 KM/HR AND WHILE UNDER POWER. THE HIGHER SPEED STALLS ARE A CONCERN AS THE STALL ALSO KILLS POWER BRAKING AND STEERING. TO RESTART THE VEHICLE, YOU HAVE TO PUT IT IN N AND TURN IGNITION. SO FAR, THAT HAS WORKED EACH TIME, BUT AT SPEED THIS CAN BE A LITTLE UNNERVING TO SAY THE LEAST. DODGE STATED THAT A EEC FLASH WAS AVAILABLE, BUT THAT IT DID NOT ADDRESS STALLING, ONLY SHIFTING ISSUES AND THEREFORE IT WAS NOT REQUIRED. DODGE HAS SO FAR INDICATED THERE IS NOTHING THAT CAN BE DONE. I AM DATING THE INFORMATION BELOW WITH THE MOST RECENT INCIDENT BECAUSE IT WAS THE FIRST TIME IT HAS OCCURRED AT HIGHER SPEED, BUT IT HAS BEEN STALLING WITHOUT WARNING AT LEAST ONCE A DAY FOR THE LAST 2 WEEKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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