Dodge Durango Complaints (2011)

800 consumer complaints on file.

#10626757August 20, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHEN THE BRAKES WERE ENGAGED, THE STOPPING DISTANCE INCREASED AND MADE IT DIFFICULT TO STOP THE VEHICLE. THE CONTACT MENTIONED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622288August 14, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT AFTER HAVING THE VEHICLE REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND HAVING THE BRAKE BOOSTER REPLACED, THE "PUSH TO START" BUTTON MALFUNCTIONED. THE CONTACT MENTIONED THAT THE BRAKE PEDAL DID NOT HAVE TO BE DEPRESSED IN ORDER TO START THE VEHICLE. IN ADDITION, THE BRAKE LIGHTS WERE CONSTANTLY ILLUMINATED, AS IF THE BRAKES WERE ENGAGED, AND THE FORWARD COLLISION WARNING ALERT SYSTEM WAS DISABLED. ALSO, THE ABS WOULD ACTIVATE CONTINUOUSLY, BUT ONLY ON THE FRONT DRIVER SIDE WHEEL. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THE CAUSE OF THE FAILURES COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 56,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622331August 14, 2014
ELECTRICAL SYSTEM
CAR DIED WHILE DRIVING ELECTRIC MODULE FRIED THERE IS A CLASS ACTION LAWSUIT SOMEONE WILL DIE IN THE FUTURE OF CAR SHUTS DOWN WHILE DRIVING FAST ON INTERSTATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621776August 12, 2014
ELECTRICAL SYSTEM
WENT TO START MY 2011 DODGE DURANGO CITADEL.... IT WOULD NOT START. IT HAS 62000 MILES ON IT. HAD IT TOWED AND WAS TOLD IT WAS THE TIPM MODULE. IT WOULD COST 1250. NOT COVERED UNDER MY WARRANTY. I FOUND OUT THAT A LOT OF THESE CARS ARE HAVING THE SAME PROBLEM. CALLED CHRYSLER THEY HAVE WASHED THEIR HANDS OF IT. THEY DID GIVE ME A CASE NUMBER IN CASE IT DOES GET ENOUGH COMPLAINTS AND THEN THEY WILL RECALL IT. MEANWHILE I AM OUT THE MONEY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619629August 12, 2014
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES
2011 DODGE DURANGO. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO BRAKE BOOSTER RECALL NOTICE. *SMD THE CONSUMER TOOK THE VEHICLE TO TWO DIFFERENT DEALERSHIPS IN JUNE PURSUANT TO A RECALL NOTICE HE RECEIVED IN THE MAIL. EACH DEALERSHIP INFORMED THE CONSUMER, THEY HAD HEARD NOTHING FROM CHRYSLER ABOUT THE RECALL, AND THEY DID NOT HAVE THE NECESSARY PARTS FOR THE RECALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621335August 11, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619202August 6, 2014
ELECTRICAL SYSTEM
TIPM MODULE FAULTY. VEHICLE HARD STARTS WHEN COLD. NOT COVERED UNDER CHRYSLER 100000 MILE EXTENDED WARRANTY. ALMOST ALL 2011 - 2012 JEEPS/DODGES AFFECTED. THIS IS BOGUS AND NEEDS TO BE RECALLED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619216August 6, 2014
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
TL * THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING 35 MPH, THE ENGINE STALLED AND ALL OF THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE DEALER RECOMMENDED THAT THE ALTERNATOR BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 49,863.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619132August 5, 2014
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
THE ISSUE STARTED WITH INTERMITTENT ISSUES WHEN STARTING THE VEHICLE (THE VEHICLE WOULD CRANK, BUT NEVER TURN OVER) IN ADDITION TO OTHER PROBLEMS SUCH AS RANDOM PUTTERING WHILE DRIVING AND THE HORN GOING OFF FOR NO APPARENT REASON. ON THE DATE THAT THE VEHICLE HAD TO BE TOWED TO A DODGE DEALER, I WAS UNABLE TO GET THE VEHICLE TO START AT ALL. THE DEALERSHIP'S SERVICE DEPARTMENT DISCOVERED THAT THE ISSUES WERE DUE TO A DEFECTIVE TIPM. UPON RESEARCHING THIS PART, I DISCOVERED THAT THIS IS AN EXTREMELY WIDESPREAD ISSUE FOR THIS VEHICLE AND THAT THERE WAS ACTUALLY A NATIONAL SHORTAGE OF THE PART FOR SEVERAL MONTHS DUE TO THE OVERWHELMING NUMBER OF FAILURES RESULTING FROM THIS DEFECTIVE PART. DESPITE MULTIPLE CLASS ACTION LAWSUITS AND THE HIGH NUMBER OF REPORTED INCIDENTS, CHRYSLER HAS TAKEN NO ACTION UP TO THIS POINT TO RECALL THE PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618508August 3, 2014
ELECTRICAL SYSTEM
THE TIPM! I NEED TO SAY NO MORE. WE NEED A RECALL TO PROTECT US. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618301August 2, 2014
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE
AFTER SEVERAL INSTANCES OF THE CAR NOT STARTING FOR NO APPARENT REASON (I HAVE PUSH BUTTON IGNITION), I SUSPECTED AN ELECTRICAL PROBLEM. TODAY, UPON ARRIVING HOME AND SHUTTING MY VEHICLE OFF AND EXITING I FOUND THAT MY VEHICLES FUEL PUMP DID NOT SHUT OFF. IT CONTINUED TO RUN FOR 3 HOURS, UNTIL I PULLED THE FUSE THAT CONTROLS THE FUEL PUMP. THIS IS NOT AN UNCOMMON PROBLEM WITH CHRYSLERS TIPM IN 2011 DURANGO MODELS, AS WELL AS OTHER CHRYSLER MODELS USING THE SAME MODULE. THE DANGER THAT A DEFECTIVE TIPM PRESENTS IS QUITE SIGNIFICANT, ESPECIALLY TO THOSE WHO USE THEIR SUV TO TRANSPORT THEIR SMALL CHILDREN. IT IS INCREDIBLY UNSAFE TO NOT ADDRESS THE FAULTY NATURE OF A SYSTEM THAT CONTROLS THE ELECTRICAL STIMULUS OF A VEHICLE, AND COULD POTENTIALLY DEPLOY AIRBAGS IN A NON LIFE THREATENING SCENARIO OR STALL THE ENGINE, OR PRESENT ANOTHER DEFECT AT AN INOPPORTUNE TIME THAT WOULD RESULT IN INJURY. THE AUDITING OF THESE DEFECTIVE SYSTEMS SHOULD BE A PRIORITY AND I MOST DEFINITELY DO NOT FEEL SAFE TRANSPORTING MY FAMILY IN THIS VEHICLE, GIVEN THE HIGH VOLUME OF COMPLAINTS AGAINST THE ELECTRICAL AND TIPM SYSTEM. CHRYSLER HAS A RESPONSIBILITY TO INVESTIGATE THESE ISSUES AND RECTIFY THE PROBLEMS THAT THEIR NEGLIGENCE HAS PRESENTED TO TRUSTING CONSUMERS. I THOUGHT THE AUTOMOTIVE INDUSTRY REALIZED THAT SAFETY OVER PROFITS WAS OF MONUMENTAL IMPORTANCE, NOT ONLY FOR THEIR PROFIT MARGIN BUT FOR THEIR REPUTATION. I'M PRETTY SURE NO ONE HAS FORGOTTEN THE FORD PINTO, IT IS A PRIME EXAMPLE IN ALL BUSINESS MANAGEMENT LITERATURE OF HOW NOT TO OPERATE IN AN ETHICAL MANNER. CHRYSLER IS OPENLY NEGLECTING THE RESPONSIBILITY THEY HAVE TO PROVIDE A RELIABLE PRODUCT TO THEIR CONSUMER, AS PROVED BY MY INQUIRES TO THEIR ORGANIZATION. TIPM IS DEFECTIVE, IT NEEDS TO BE REPLACED ON A MASS SCALE, AND CHRYSLER IGNORES THE POTENTIAL AND ACTUAL DAMAGES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617919July 31, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. DJR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617495July 30, 2014
ELECTRICAL SYSTEM, POWER TRAIN
THE TRUCK WILL NOT TURN OVER OR START. IT HAS BEEN TOWED TO THE SHOP 3 TIMES DUE TO THIS. NOTICED THAT WHEN THE TRUCK DOES NOT WANT TO START, THE TRUCK IS HAVING ISSUES WITH CHANGING GEARS - EXAMPLE IS GOING INTO REVERSE, THERE IS A HUGE THUMP, THE TRUCK WILL NOT MOVE, AND THEN ALL OF A SUDDEN WILL GO WHEN IT WANTS TO. THEN THE STARTING ISSUES BEGIN. ONCE THAT TRUCK IS NOT IN THE "MOOD" TO START, IT WILL NOT DO ANYTHING FOR ME. THE BATTERY IS GOOD BECAUSE ALL ACCESSORIES COME ON, BUT THE TRUCK WILL NOT TURN OVER. THE SHOP DOES NOT GIVE ME A REASON FOR THE ISSUE, BUT JUST TRIES DIFFERENT THINGS. ONE WAS TRANSMISSION FLUSHED, THE OTHER WAS A COMPUTER RESET AND IT'S IN THE SHOP AGAIN WHILE I WAIT TO FIGURE THIS ONE OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617448July 29, 2014
ELECTRICAL SYSTEM, ENGINE, ELECTRONIC STABILITY CONTROL (ESC)
WHEN THE KEY IS PUT INSIDE THE IGNITION, IT TAKES A COUPLE OF TRIES FOR THE ENGINE TO START (IF AT ALL) AFTER FAILING MULTIPLE TIMES. AFTER IT STARTS, SOMETIMES THE ENGINE SHUTS DOWN COMPLETELY WHEN I AM DRIVING AT 30+MPH AND WHEN I HIT A STOP SIGN/RED LIGHT! THIS IS VERY DANGEROUS AND NEEDS TO BE FIXED! *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617166July 29, 2014
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I HAVE TAKING MY TRUCK TO THE DEALERSHIP 3 TIMES NOW AND STILL HAVE A STARTING ISSUE. THEY REPLACED THE WIN MODULE AND THAT DID NOT WORK. THEY READ SOME CODES FROM IT AND DID NOTHING. I WAS MAKING A RIGHT HAND TURN FROM A LIGHT LAST WEEK AND I WENT TO HIT THE GAS AND THE SUV JUST STALLED. ALSO THE OTHER DAY I WAS SITTING IN LINE AT A DRIVE THROUGH AND IT JUST WENT OFF. IT IS VERY HARD TO GET IT TO START 95% OF THE TIME. IT TAKES ME 10 TO 15 MINS EVERY MORNING TO GET IT STARTED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616949July 28, 2014
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC)
DEFECTIVE TIPM. I'M POSTING THESE COMMENTS SHORTLY AFTER RECEIVING A CALL FROM MY LOCAL DODGE SERVICE CENTER ADVISING ME OF THE CAUSE OF MY VEHICLE NOT STARTING. IF THIS IS A PROBLEM THAT HAS BEEN EXPERIENCED BY MANY CHRYSLER OWNERS (TIPM), THEN I FIND IT SHAMEFUL THAT CHRYSLER HAS NOT IMPLEMENTED A FIX. FORTUNATELY I HAVE AN EXTENDED WARRANTY TO COVER THE REPAIR, BUT I DISLIKE HAVING TO USE IT FOR A KNOWN PROBLEM. UPDATED 4/24/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616319July 25, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 ( SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC ) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE DEALER WAS UNCERTAIN WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT DID NOT EXPERIENCE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615992July 24, 2014
ELECTRICAL SYSTEM
VEHICLE EXTREMELY HARD TO START - CAN SPEND OVER 10 MINUTES PUSHING START BUTTON WITH NO SUCCESS. FUEL PUMP REMAINS ON WHEN VEHICLE IS OFF AND PARKED. I AM NOT COMFORTABLE DRIVING THIS VEHICLE WITH THESE PROBLEMS, AS I CAN BE STRANDED ANYWHERE WHEN THE VEHICLE WON'T START. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616029July 24, 2014
ELECTRICAL SYSTEM
VEHICLE DOES NOT START. AND, WHEN IT STARTS IT STALLS. TOTALLY INTEGRATED POWER MODULE IS FAULTY AND DOES NOT SEND ELECTRICITY TO THE FUEL PUMP, THUS STARVING THE ENGINE. AFTER A MONTH THE CAR IS TOTALLY UNUSABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616089July 24, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER 14V15400 (SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THERE WERE NO FAILURES AT THIS TIME. UPDATED 08/27/14*LJ UPDATED 09/18/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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