Dodge Durango Complaints (2011)

800 consumer complaints on file.

#10640449October 1, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. AFTER THE CONTACT PRESSED THE PUSH TO START BUTTON, THE VEHICLE STALLED. THE FAILURE OCCURRED NUMEROUS TIMES. THE DEALER STATED THAT THE FUEL PUMP RELAY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V530000 (FUEL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 36,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639711September 29, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT THE ENGINE FAILED TO START. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED. AN AUTHORIZED MECHANIC PERFORMED A DIAGNOSTIC TEST, WHICH LOCATED A FAILURE CODE AT THE FUEL PUMP. THE FUEL PUMP WAS REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 74,868.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639822September 29, 2014
ENGINE, ELECTRICAL SYSTEM
WHEN I PRESS THE START/STOP BUTTON THE STARTER CONTINUES TO TURN BUT THE CAR DOES NOT START. IT IS NECESSARY TO PUT THE CAR IN GEAR TO GET THE STARTER TO STOP SPINNING. VARIOUS ELECTRICAL FAILURE NOTIFICATIONS ARE DISPLAYED ON THE DASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639851September 29, 2014
ELECTRICAL SYSTEM
THE FUEL PUMP STARTED RUNNING WHILE THE CAR WAS TURNED OFF. THE FOLLOWING MORNING THE BATTERY HAD BEEN COMPLETELY DRAINED. THE BATTERY WAS REPLACED. IN THE SPAN OF TWO WEEKS FOLLOWING HAVING THE BATTERY REPLACED, THE FUEL PUMP WOULD RUN WITH THE VEHICLE TURNED OFF INTERMITTENTLY. THE CAR ALARM WOULD RANDOMLY GO OFF. THE VEHICLE WOULD BE DIFFICULT TO START. IT WOULD TAKE SEVERAL ATTEMPTS TO GET IT TO TURN OVER. TOOK IT TO THE DEALER FOR SERVICE. IT TOOK A COUPLE OF DAYS TO DIAGNOSE THAT PROBLEMS WERE CAUSED BY A FAULTY TIPM. THE COST TO REPLACE THE TIPM AND REPROGRAM IT WAS $1350. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639862September 29, 2014
ELECTRICAL SYSTEM
IGNITION JUST KEEPS CLICKING/SPINNING WHEN TRYING TO START THE CAR. IT ISN'T CONSISTENTLY STARTING, AND THE LAST TIME IT DID, THE RPM'S KEPT ACCELERATING WHEN THE GAS PEDAL WASN'T BEING PUSHED ON. THIS OCCURRED AT AROUND 25-30 MPH. I DO NOT TRUST DRIVING THE CAR UNTIL THIS ISSUE IS SOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639880September 29, 2014
ELECTRICAL SYSTEM
THE RECALL FOR THE EXTERNAL FUEL PUMP RELAY WAS ANNOUNCED AROUND 09/20/14. ON 09/23/14 MY DURANGO STARTED HAVING TROUBLE STARTING. IT WOULD TAKE 2 OR 3 TRIES TO START BUT IT EVENTUALLY STARTED. ON 09/26/2014 IT TOOK MORE THAN 2 HOURS TO GET MY CAR TO START. I DROVE STRAIGHT TO THE DEALERSHIP WHO PROMPTLY TOLD ME THEY DIDN'T KNOW ANYTHING ABOUT THE RECALL. I HAD ALREADY SPOKEN TO CHRYSLER CUSTOMER CARE WHO SAID THAT SINCE THEY DIDN'T HAVE THE LIST OF VIN NUMBERS YET THEY COULDN'T DO ANYTHING ABOUT IT. I JUST SPOKE TO THE DEALERSHIP WHO CONFIRMED THAT IT IS INDEED THE PART UNDER RECALL BUT THAT I WILL HAVE TO PAY $530 TO GET MY CAR REPAIRED AND THEN ASK FOR REIMBURSEMENT WHEN CHRYSLER GETS AROUND TO SENDING OUT THOSE LETTERS AT THE END OF OCTOBER. I CALLED CHRYSLER CUSTOMER CARE AGAIN TO ASK HOW THE REIMBURSEMENTS WORK. SHE SAID ONCE THEY RECEIVE MY CLAIM IT WILL TAKE SIXTY DAYS TO PROCESS. SO, I AM GOING TO SPEND THE MONEY I HAD SAVED IN ORDER TO BUY CHRISTMAS GIFTS FOR MY 3 KIDS ON REPAIRING A PART THAT HAS ALREADY BEEN RECALLED. I WON'T GET THAT MONEY BACK UNTIL AFTER CHRISTMAS, IF I EVER GET IT BACK. I'M A SINGLE MOM OF 3 KIDS AND I LIVE ON A TEACHER'S SALARY. THIS IS GOING TO HURT MY FAMILY. I WILL NEVER BUY ANOTHER CHRYSLER PRODUCT AGAIN. THEIR CUSTOMER SERVICE SUCKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639906September 29, 2014
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WHEN THE PUSH BUTTON START WAS DEPRESSED. THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639879September 29, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT INDICATED THAT THE VEHICLE STALLED ON NUMEROUS OCCASIONS. THE DEALER STATED THAT THE TIPM SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 61,000. UPDATED 12/9/14*CN UPDATED 06/1/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639408September 26, 2014
FUEL/PROPULSION SYSTEM
INITIALLY IT WOULD NOT START UP LIKE NOT GETTING FUEL. DRIVING DOWN THE HIGHWAY 65 MILES IT QUIT RUNNING JUST LOST ALL POWER. NOW THE FUEL PUMP CONTINUES TO RUN EVEN WITHOUT KEYS IN VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639247September 26, 2014
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10636885September 25, 2014
ELECTRICAL SYSTEM
2011 DODGE DURANGO. CONSUMER WRITES IN REGARDS TO TIPM RECALL ISSUES. *SMD THE CONSUMER LEARNED THERE WAS A SHORTAGE OF PARTS FOR SEVERAL MONTHS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638766September 24, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE STALLED ON SEVERAL OCCASIONS. THE CONTACT HAD TO MAKE SEVERAL ATTEMPTS IN ORDER TO RESTART THE VEHICLE. THE CONTACT HEARD A GRINDING NOISE EACH TIME THE VEHICLE STARTED. THE DEALER DID NOT PROVIDE A REMEDY. THE VEHICLE WAS SOLD TO THE CONTACT WITHOUT INFORMING THE CONTACT THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES HYDRAULIC). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637972September 22, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE WOULD INTERMITTENTLY STALL DURING START UP. THE CONTACT TOOK THE VEHICLE TO THE DEALER ON THREE SEPARATE OCCASIONS. THE DEALER WAS FINALLY ABLE TO DIAGNOSE THE FAILURE AND STATED THAT THE FUEL PUMP RELAY NEEDED TO BE REPLACED. THE MANUFACTURER STATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638029September 22, 2014
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
MY WIFE HAD PROBLEMS STARTING THE DURANGO ON TUESDAY MORNING 9/16. MY WIFE REPEATLY TRIED TO RESTART THE VEHICLE. WHEN IT WOULD FINALLY CRANK, IT WOULD SPUTTER AND DIE. IF YOU TRIED TO GIVE IT GAS THE ACCELERATOR WOULD GO ALL THE WAY TO THE FLOOR WITHOUT THE ENGINE REVVING. AFTER SEVERAL MORE ATTEMPTS IT FINALLY STARTED AND SHE WAS ABLE TO MAKE IT TO WORK WITHOUT ANY PROBLEMS. AS SHE LEFT WORK THE SAME PROBLEM OCCURED TURN THE KEY NOTHING, TURN THE KEY NOTHING, TAKE THE KEY OUT, TURN THE KEY, IT CRANKS AND THEN SHUTS OFF. AFTER GOING THROUGH THE SAME ROUTINE OVER AND OVER WE FINALLY GOT IT TO CRANK. WE DECIDED TO HAVE THE CAR BATTERY TESTED AND IT PASSED. WE GOT A NEW BATTERY FOR THE REMOTE BUT THAT DIDN'T SOLVE THE PROBLEM. WE FINALLY TOOK OUR DURANGO TO THE LOCAL DEALERSHIP THE NEXT DAY 9/17 KNOWING THEY WERE GOING TO CHARGE $100 DIAGNOSTIC FEE. WE EXPLAINED THE PROBLEM AND EVEN TOOK THE SERVICE MAN TO THE VEHICLE AND IT WOULD NOT START. SO HE ACTUALLY OBSERVED THE ISSUE. 2HRS LATER THEY CALL SAYING A PROBLEM COULD'NT BE FOUND. THE TEST DIDN'T PRODUCE A CODE. OK, SO WE SPENT $100 DOLLARS ON A DIAGNOSTIC TEST WITH NO DIAGNOSIS. AS WE PICKED UP THE VEHICLE I ASKED THE SERVICE MAN IF THEY HAD SEEN THIS PROBLEM BEFORE AND OF COURSE HIS ANSWER WAS NO. HE SUGGESTED IT WAS PROBABLY A COMMUNICATION PROBLEM. WELL DUH, SOMETHING WASN'T COMMUNICATING. HE TELLS US TO MAKE SURE ALL DOORS, INCLUDING THE REAR HATCH ARE CLOSED BEFORE STARTING. NOT WHAT I WAS EXPECTING FOR $100. WELL, HE MAY HAVE BEEN TELLING THE TRUTH BUT I AM NOT A MECHANIC AND SINCE THEN I HAVE RESEARCHED THE PROBLEM AND FOUND MANY COMPLAINTS REGARDING THE FAULTY TIPM. I AGEEE WITH OTHERS WHO HAVE FILED A COMPLAINT. CHRYSLER IS AWARE OF THIS PROBLEM AND ARE REFUSING TO TAKE OWNERSHIP. WHAT WILL IT TAKE, DEATH OR A SERIOUS INJURY? I WANT MY FAMILY SAFE. NO AMOUNT OF MONEY CAN REPLACE LOVED ONES! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638053September 22, 2014
ELECTRICAL SYSTEM
I WAS DRIVING DOWN THE ROAD AND MY CAR STALLED. SOUNDED LIKE ENGINE JUST SHUT OFF AND THEN IT STRUGGLED TO START AGAIN AND THEN JUST SPONTANEOUSLY STARTED. ADDITIONALLY SOMETIMES AND EVER INCREASING MY CAR WILL NOT START OR TAKES SEVERAL ATTEMPTS. YOU TURN THE KEY AND IT TRIES TO START YOU CAN HEAR IT, BUT WONT WITHOUT SEVERAL ATTEMPTS.SOMETIMES I WILL GO TO BACK OUT AND IT WILL GO AND THEN JUST STOP AND TURN OFF. I THOUGHT DUE TO MY CAR HAVING DIFFICULTIES STARTING IT COULD BE MY BATTERY SO I WENT AND GOT THAT CHECKED AND HE SAID MY BATTERY WAS WEAK SO I PURCHASED A 200 DOLLAR BATTERY TO FIND OUT MY CAR IS STILL NOT STARTING. MY CAR HAS STALLED ONCE ON MAIN ROAD WHICH IS FRIGHTENING WITH 4 KIDS IN THE CAR IN A VERY BUSY CITY! NOT TO MENTION WHEN UR BACKING OUT AND UR CAR JUST STOPS THAT'S A SAFETY RISK TOO! I HAVE HEARD OTHERS ARE HAVING SAME ISSUE AND THEY ARE UNDER A RECALL STARTING OCTOBER 24TH, BUT CHRYSLER TOLD ME MY CAR ISN'T UNDER A RECALL FOR IT, THOUGH IT IS A 2011. I WANTED TO BE SURE MY ISSUE WAS DOCUMENTED SINCE THIS IS A SAFETY ISSUE AND FRIGHTENING WHEN YOU HAVE 4 YOUNG KIDS IN THE CAR WITH YOU. I HOPE THAT THEY WAKE UP AND WIDEN THEIR RECALL BECAUSE WITH JUST OVER 50000 MILES MY CAR SHOULDN'T BE FACING THESE TYPE OF ISSUES AND IT IS A RISK TO MY FAMILY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637757September 20, 2014
ELECTRICAL SYSTEM
THIS VEHICLE HAS BEEN TO THE DEALERSHIP 4 TIMES FOR THE SAME ISSUE, FAILURE TO START. THE STARTER WOULD CRANK, THE FUEL PUMP WOULD WORK, IT JUST WOULD NOT TURN OVER. THE FIRST TIME THEY REPLACED THE BATTERY. THE SECOND TIME THEY SAID THEY COULD NOT FIND A PROBLEM. THE THIRD TIME THE VEHICLE HAD TO BE TOWED TO THE DEALERSHIP. THEY SAID THE BATTERY WAS DRAINED. THEY CHARGED IT AND IT TESTED FINE. IT STILL HAD ISSUES STARTING. THEY KEPT IT FOR 2 DAYS AND FINALLY REPLACED THE TPIM. 2 WEEKS LATER, THEY VEHICLE FAILED TO START AGAIN. THEY TOLD ME I HAD A DEAD BATTERY AND REPLACED IT AGAIN. IT LOOKS LIKE THIS EXACT ISSUE IS NOTED BY MANY OTHER PEOPLE. WHY HAS A RECALL NOT BEEN ISSUED ON THIS ISSUE? MY WIFE, 2 YEAR OLD AND 1 MONTH OLD WERE STUCK IN 110 DEGREE HEAT TRYING TO START THE VEHICLE. THIS IS A SAFETY ISSUE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637485September 19, 2014
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE DEALER WAS UNABLE TO REPAIR THE VEHICLE FOR NINE MONTHS BECAUSE THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637191September 18, 2014
ELECTRICAL SYSTEM
MY 2011 DODGE DURANGO WILL NOT START AS OF TODAY. THERE HAVE BEEN HINTS OF A PROBLEM OVER THE PAST FEW WEEKS WITH HESITANT STARTS AND/OR REQUIRING 3-4 ATTEMPTS BEFORE THE VEHICLE STARTS. LOOKS LIKE THIS IS THE INFAMOUS TIPM ISSUE, BUT I'M TAKING IT TO THE DEALER TOMORROW FOR CONFIRMATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637375September 18, 2014
ELECTRICAL SYSTEM
THE TIPM IS RESPONSIBLE FOR CONTROLLING AND DISTRIBUTING POWER TO ALL OF THE ELECTRICAL FUNCTIONS OF THE VEHICLE, INCLUDING SAFETY AND IGNITION SYSTEMS. THE LAWSUIT CLAIMS CHRYSLER HAS LONG BEEN AWARE OF THE TIPM PROBLEM, BUT REFUSES TO PUBLICLY ACKNOWLEDGE IT. A DEFECTIVE TIPM CAN SOMETIMES MAKE IT IMPOSSIBLE TO START YOUR CAR. IN ADDITION, IT CAN CAUSE ANY OF THE FOLLOWING: THE FUEL PUMP NOT TURNING OFF THE AIRBAGS NOT DEPLOYING OR DEPLOYING RANDOMLY THE ENGINE STALLING WHILE DRIVING THE HORN GOING OFF AT RANDOM TIMES IN OTHER WORDS, HAVING A VEHICLE WITH A FAULTY TIPM IS LIKE DRIVING SOMETHING POSSESSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637171September 18, 2014
ELECTRICAL SYSTEM
MY WIFE HAD PROBLEMS STARTING THE VEHICLE THAT MORNING AFTER 10 MINUTES IT FINALLY STARTED SHE WAS GOING TO WORK AND WHEN SHE ARRIVED AND TURNED IT OFF THE VEHICLE WAS SMOKING. IT WOULD NOT START AGAIN. SHE CALLED THE DEALERSHIP WHO CAME OUT AND PICKED IT UP. AFTER THEY CHECKED IT OUT THEY FOUND OUT THAT THE TIPM HAD SHORTED . WE WERE INFORMED THAT IT WAS NOT COVERED UNDER ANY WARRANTY WE HAD. I THEN CONTACTED DODGE AND EXPLAINED WHAT HAD HAPPENED AND WAS INFORMED THERE WAS NOTHING THEY WOULD DO FOR ME. I THEN EXPLAINED THAT THIS WAS SOMETHING I HAD NO CONTROL OVER WITH THIS PART GOING OUT AND THAT REPEATED THERE WAS NOTHING THEY WERE GOING TO DO. THE NEXT DAY I CONTACTED THE DEALER REQUESTING THE PART THEY WERE GOING TO REPLACE AND I WAS INFORMED IT I WANTED IT I WOULD HAVE TO PAY A CORE FEE OF $150.00, I WAS ALREADY PAYING $1200.00 TO REPLACE THE PART. SO ONCE AGAIN I CALLED DODGE AND WAS INFORMED IF I WANTED THE PART I WOULD HAVE TO PAY THE CORE FEE AND THERE WAS NOTHING THEY COULD DO FOR ME. AFTER SOME INVESTIGATING THE NIGHT BEFORE I FOUND OUT THAT IS HAS BEEN AN ONGOING SINCE 2007 AND THAT IT WAS UNDER INVESTIGATION, AND A POSSIBLE RECALL WAS PENDING I ASKED BARBRA WITH DODGE ABOUT THIS AND SHE INFORMED ME IF THAT WAS THE CASE SAVE MY RECEIPTS. MY QUESTION IS HOW LONG IS THIS GOING TO BE ALLOWED TO GO ON. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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