Dodge Durango Complaints (2013)

640 consumer complaints on file.

#10662231December 4, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V634000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS NOT EXPERIENCING A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661048November 26, 2014
VISIBILITY/WIPER
WALKED OUT TO MY VEHICLE TUESDAY MORNING 11/25/14 AND NOTICED A CRACK IN THE WINDSHIELD. FROM THE EDGE OF THE PASSENGER SIDE TO 14 INCHES INWARD. THERE IS NO IMPACT HIT ALSO NO SPIDERING OUT. WINDSHIELD HAS TO BE REPLACED WITH A OUT OF POCKET COST OF $300.00. THE VEHICLE WAS NOT DAMAGED WHEN PARKED IN THE DRIVEWAY THE DAY BEFORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654482November 12, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC ) HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR TO BE COMPLETED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653072November 6, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 30 MPH, THE LEFT TURN SIGNAL WARNING LIGHT AND THE PARKING ASSIST ERROR WARNING LIGHT ILLUMINATED. THE VEHICLE BEGAN TO DECELERATE. THE CONTACT MANAGED TO MERGE OVER TO AN EMERGENCY LANE AND EXITED THE VEHICLE. THE CONTACT STATED THAT WHILE INSPECTING THE LEFT TURN SIGNAL LIGHT, THE FRONT AND REAR WINDSHIELD WIPERS ACTIVATED INDEPENDENTLY, WASHER FLUID EJECTED, AND THE HORN INDEPENDENTLY BEEPED. ALSO, THE CONTACT NOTICED THAT SMOKE WAS EMITTING FROM THE FRONT END OF THE VEHICLE AND THE DOORS LOCKED. AFTER OPENING THE ENGINE COMPARTMENT, THE CONTACT NOTICED THAT FLAMES WERE EMITTING FROM THE VEHICLE. THE FIRE DEPARTMENT WAS NOTIFIED OF THE FIRE, HOWEVER, THE FIRE EXTINGUISHED PRIOR TO THEIR ARRIVAL. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN STATED THAT THE INCIDENT HAD BEEN REFERRED TO A SPECIAL INVESTIGATIVE UNIT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 23,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10651177October 29, 2014
SERVICE BRAKES, VISIBILITY:WINDSHIELD WIPER/WASHER, STEERING, POWER TRAIN
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING 10 MPH, THE STEERING WHEEL SEIZED AND THE WINDSHIELD WIPERS ACTIVATED INDEPENDENTLY. THE CONTACT ALSO STATED THAT THE BRAKE PEDAL SEIZED AND THERE WAS A BURNING ODOR. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR AND THE TRANSMISSION NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,024. UPDATED 12/9/14*CN THE POWER TRAIN MODULE FAILED AND WAS REPLACED BY THE DEALER. UPDATED 01/08/15
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649747October 24, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PARTS NEEDED WERE UNAVAILABLE. THE DEALER WAS UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM AND THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649224October 22, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648327October 17, 2014
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE STALLED UPON USING THE PUSH BUTTON START ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER TWICE. IT WAS FIRST DIAGNOSED THAT THE FUEL PUMP RELAY NEEDED TO BE REPLACED, BUT THE FAILURE CONTINUED. THE CONTACT INDICATED THAT A THREE STEP PROCESS NEEDED TO BE COMPLETED TO ENSURE THE VEHICLE STARTED AND IT STILL STALLED INTERMITTENTLY. THE VEHICLE WAS TAKEN BACK TO THE AUTHORIZED DEALER WHO REPROGRAMMED THE COMPUTER FROM THE FIRST REPAIR. THE VEHICLE CONTINUED TO EXHIBIT AN INTERMITTENT FAILURE WITH THE PUSH BUTTON START FEATURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641056October 3, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM). THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE DEALER WAS UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641075October 3, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641209October 3, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE CONTACT MENTIONED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE DEALER AND MANUFACTURER WERE NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640240September 30, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638371September 23, 2014
POWER TRAIN, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE THE VEHICLE WAS IDLING IN PARK, IT ERRONEOUSLY ACCELERATED TO 5 MPH AND CRASHED INTO ANOTHER VEHICLE. THERE WAS NO DRIVER IN THE VEHICLE AT THE TIME OF THE CRASH, BUT THERE WAS A FRONT PASSENGER AND A SECOND ROW PASSENGER. THE CONTACT SUSTAINED AN INJURY TO THE LEFT FOOT AND RECEIVED MEDICAL ATTENTION DUE TO ATTEMPTING TO ENTER THE MOVING VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MANUFACTURER WAS NOTIFIED. THE MANUFACTURER HAD THE VEHICLE EXAMINED BY AN INVESTIGATOR WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 33,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10638222September 22, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637432September 19, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V104000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632134September 10, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE VEHICLE WAS PLACED ON A WAITING LIST DUE TO THE PART NOT BEING AVAILABLE. THE DEALER WAS NOTIFIED ON NUMEROUS OCCASIONS AND STATED THAT THE MANUFACTURER WAS SHIPPING A LIMITED AMOUNT OF PARTS FOR THE RECALL REPAIR PER WEEK. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630350September 3, 2014
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE CRASHED INTO ANOTHER VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THE CONTACT SUSTAINED AN INJURY THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS TOWED TO A COLLISION CENTER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 26,000...UPDATED 09-24-14 *BF THE CONSUMER STATED THE AIRBAG AND THE SHOULDER RESTRAINT BOTH FAILED. THIS CAUSED THE CONSUMER'S FACE TO HIT THE STEERING WHEEL RESULTING IN A FRACTURED. THE VEHICLE WAS DEEMED A TOTAL LOSS. THE MANUFACTURER WAS NOTIFIED AND INSPECTED THE VEHICLE. UPDATED 02/24/2015*JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10630365September 3, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630240September 2, 2014
SERVICE BRAKES
I HAVE BEEN ATTEMPTING TO HAVE A RECALL FIXED SINCE EARLY JUNE 2014. THE NHSTA RECALL NUMBER IS 14V-154 AND THE MANUFACTURER RECALL NUMBER IS P14. I AM IN A MAJOR CITY AND THERE ARE 13 DODGE/CHRYSLER DEALERSHIPS IN THE AREA. I'VE CALLED EVERY TWO WEEKS FOR THE PAST THREE MONTHS AND HAVE NOT BEEN GIVEN AN UPDATE YET. THREE MONTHS IS GETTING RIDICULOUS. MY MOST RECENT CALL I WAS TOLD BY THE PERSON WHO CLAIMED TO BE THE MAINTENANCE AND SERVICE MANAGER THAT THEY DON'T HAVE TO GIVE ME A TIMELINE AND I WILL BE CALLED WHEN I AM CALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629494August 29, 2014
ENGINE
ONE MONTH AFTER PURCHASING VEHICLE, COUNTLESS PROBLEMS WITH BRAND NEW VEHICLE, BUT THE BIGGEST PROBLEM IS THE STUTTERING, OR "FISHBITE", PROBLEM WITH THE MDS SENSOR THAT OPERATES THE ACTIVE FUEL MANAGEMENT SYSTEM. THIS SUPPOSED CHARACTERISTIC, AS CHRYSLER CALLS IT, CAUSES THE VEHICLE TO BUCK AND JERK LIKE THE ENGINE IS GOING TO CUT OUT, BETWEEN 40-80 MPH ON LEVEL GROUND AND ON HILLS. BROUGHT THE VEHICLE INTO THE DEALERSHIP FOR THIS CONTINUOUS PROBLEM, STAR CASE OPENED, TECHS FROM CHRYSLER CONSULTED AND BEING TOLD THAT ITS REQUIRED TO FUEL WITH 89 OCTANE, WHICH IS NOT STATED ON THE SALES STICKER OR THE OWNERS MANUAL, WHICH ONLY STATES RECOMMENDS 89 OCTANE, NOT REQUIRED. TOLD TO DISABLE THE ECO SYSTEM TO ONLY RUN ON 8 CYLINDERS, WHICH IS NOT WHY I PURCHASED THE VEHICLE. I PURCHASED IT FOR POWER, AS WELL AS FUEL ECONOMY ON THE HIGHWAY. SO THIS LAST TIME I TOOK TO THE DEALERSHIP, THE SERVICE MANAGER DISCONNECTED THE MDS SENSOR AND DROVE THE VEHICLE, VEHICLE PERFORMED FINE, RECONNECT THE MDS SENSOR AND THE PROBLEM CONTINUES. HAVE ALSO BEEN TOLD THAT THE TORQUE CONVERTER IS LOCKING UP, ONCE AGAIN A CHARACTERISTIC PER CHRYSLER TECHS AND ENGINEERING. SO, WHICH LIE IS THE LIE AND WHICH LIE THE IS THE LIE. LIED TO CONTINUOUSLY, HAVE NOT HAD CALLS RETURNED FROM DEALERSHIP TO KNOW WHAT THE STATUS IS OF MY VEHICLE, PLUS HAVE CONTINUOUSLY BEEN BLOWN OFF BY CHRYSLER CARES GROUP IN DETROIT WITH MY CURRENT CASE FILED WITH CHRYSLER, JUST TONIGHT ON 29 AUGUST 2014, IT TOOK ME 8 TIMES TO CONTACT MY CASE MANAGERS BECAUSE I WAS TOLD I WOULD BE CONTACTED TWO DAYS AGO, BUT THEY HAVE BEEN BUSY. LOAD OF CRAP, CHRYSLER DOES NOT CARE!! MONTHS AGO WE RECEIVED A RECALL REGARDING THE BRAKE BOOSTER. I CALLED MY DEALERSHIP IMMEDIATELY (SEEING AS PROPERLY FUNCTIONING BRAKES ARE IMPORTANT) AND WAS TOLD THAT THE PARTS WEREN'T IN. MONTHS LATER AND I HAVE STILL HEARD NOTHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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