Dodge Durango Complaints (2004)

1,115 consumer complaints on file.

#11181504February 21, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
I AM ORIGINAL OWNER AND LOVE MY DURANGO BUT SINCE I HAVE OWNED IT I CANNOT DRIVE IN RAIN. THE VEHICLE SPUTTERS AND DIES AND CHECK ENGINE LIGHT COMES ON. I FOUND SEVERAL PLACES ONLINE OF PEOPLE WITH SAME COMPLAINT AND THE ISSUE IS THE ORIGINAL COWL. I LOOKED AND MINE DOES NOT HAVE A TALLER RIDGE AROUND THE WIPER BOLTS OR A RIDGE TO DIVERT THE WATER FROM RUNNING INTO MY ENGINE. I NEED THE 2ND GENERATION COWL THAT WAS IMPROVED PART #55362453AK OUR FAMILY ALWAYS BUYS DODGE, MY HUSBAND HAS THE 1500 TRUCK AS WELL AS MY DAUGHTER. I DON'T UNDERSTAND WHY DODGE HAS NOT PUT A RECALL OUT ON THIS ISSUES THAT SO MANY ARE COMPLAINING ABOUT. I HAVE TAKEN MY DURANGO SEVERAL TIMES TO THE SERVICE DEPT. AND THEY COULD NEVER FIND THE PROBLEM BUT ONLINE AFTER SEEING EVERYONE WITH SAME ISSUE AND HOW THEY ARE REPAIRING I KNOW I NEED THIS PART. I RAN WATER DIRECTLY OVER THE WINDSHIELD AND AS IT WENT OVER THE EXISTING COWL IT DID INDEED DUMP INTO MY ENGINE AND STARTED SPUTTERING AND SHUT OFF. I TRIED TO FIND THE PART BUT THEY ARE COSTING $180 WITH SHIPPING AND ANOTHER $130 TO HAVE INSTALLED. I NEED THIS PART LIKE SO MANY OTHER DODGE OWNERS AND THERE SHOULD HAVE BEEN A RECALL FOR THIS ONGOING ISSUE. IT IS NOT SAFE FOR US BECAUSE THE VEHICLES STALL IN TRAFFIC AND WE HAVE TO AVOID COLLISIONS WITH OTHER DRIVERS AS WELL AS CREATING TRAFFIC JAMS. I HAVE TO KEEP MY VEHICLE PARKED UNDER A ROOF TO AVOID RAIN AND I CANNOT DRIVE WHEN IT IS RAINING. THIS HAS BEEN AN ONGOING ISSUES SINCE I HAVE OWNED FROM 2004 TO PRESENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180537February 16, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, POWER TRAIN
KEY FHOB'S HAVE NOT BEEN WORKING FOR A WHILE. REPLACE BATTERY STILL NOT WORKING. NOW MY SHIFT MOTOR ON THE TRANSFER CASE IS RANDOMLY SHIFTING AND LOCKING IN 4WD HIGH. THIS HAPPENS WHILE DRIVING DOWN THE ROAD. IT HAPPENS WHILE PARKED IN THE PARKING LOT THEN WHEN YOU GO TO DRIVE HARD TO TURN OR GET OUT OF 4WD. WHEN IT LOCKS IN 4WD IT IS NEARLY IMPOSSIBLE TO BACK UP. IT DOESN'T SEEM TO MATTER WHETHER YOU'RE PARKED DRIVING ON CITY STREETS OR ON THE HIGHWAY. HOWEVER, WHEN IT HAPPEN IT CAN LEAD TO INABILITY TO STEER AND CONTROL THE VEHICLE. THIS IS VERY DANGEROUS AND CAN ALSO LEAD TO SUBSTANTIAL COSTLY REPAIRS FROM BEING IN 4WD AND NOT ON THE CORRECT SURFACE. REVIEWING MANY ON-LINE FORUMS I'M FINDING THAT THERE ARE SEVERAL OTHERS THAT ARE EXPERIENCING THE SAME ISSUE. ALTHOUGH THERE HAVE BEEN MANY ATTEMPT TO CORRECT THE PROBLEM THERE SEEMS TO BE AN UNWILLINGNESS TO HELP OR DIAGNOSE THE ISSUE. MANY REPAIRS HAVE BEEN DONE AND HAS NOT RESOLVED THE ISSUE OR TEMPORARILY FIXS IT AND THEN RIGHT BACK TO THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11179809February 13, 2019
POWER TRAIN
THE 4WHEEL/AWD VEHICLES WILL SELF ENGAGE TRANSFER CASE CAUSING EQUIPMENT MALFUNCTION OR SERIOUS BODILY INJURY DO TO POSSIBLY VEHICLES CRASH DO TO EQUIPMENT MALFUNCTION IT NEEDS TO BE ADDRESSED BY CHRYSLER BUT THE REFUSE TO MY OPTION THERE FOR WOULD CAUSE A MASSIVE RECALL IN NUMEROUS YEARS THAT WOULD CAUSE THE COMPANY A LARGE FINANCIAL BACK SET THIS ISSUE NEEDS TO BE ADDRESSED BEFORE IT TAKES LIVES OF IT HASN'T ALREADY SEARCH THE WEB FOR THIS ISSUE THERE'S NUMEROUS SITES WITH FORUMS REGARDING THIS EXACT ISSUE NUMEROUS VEHICLES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172724January 29, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR RANDOMLY ILLUMINATED ON THE FRONT PASSENGER SIDE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V313000 (AIR BAGS) AND 16V352000 (AIR BAGS), BUT THE CONTACT DID NOT RECEIVE A NOTIFICATION. THE PREVIOUS OWNER HAD NOT HAD THE RECALL REPAIRS PERFORMED PRIOR TO SELLING THE VEHICLE. THE MANUFACTURER WAS CONTACTED. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170482January 17, 2019
UNKNOWN OR OTHER
THE 4 WHEEL DRIVE ENGAGES ON ITS OWN.. IT WILL SWITCH TO 4 LOL THEN BACK AGAIN THEN BACK TO 4 LO OVER AND OVER AGAIN.. THE SERVICE 4WD GOES ON AND OFF CONSTANTLY AND WHEN THE 4 LO ENGAGES I LOSE MOST OF MY STEERING ABILITY.. DIDN'T TAKE A LONG SEARCH TO FIND OUT MANY OTHER PEOPLE ARE HAVING THE SAME ISSUE..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11169865January 14, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 15V313000 (AIR BAGS) AND 16V352000 (AIR BAGS). THE CONTACT TOOK THE VEHICLE TO STAR DODGE CHRYSLER JEEP RAM (5101 S 1ST ST, ABILENE, TX 79605, (325) 698-2222) AND THEY CLAIMED TO HAVE REPAIRED THE VEHICLE; HOWEVER, THE AIR BAG INDICATOR ILLUMINATED AFTERWARDS. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER WHO STATED THAT THERE WAS NO FAILURE WITH THE AIR BAGS. ON ONE OCCASION, WHILE DRIVING, THE AIR BAGS DEPLOYED WITHOUT WARNING OR IMPACT. THE DEPLOYMENT INJURED THE CONTACT'S LEFT EAR, WHICH REQUIRED HOSPITALIZATION. A POLICE REPORT WAS FILED. THE VEHICLE WAS ABLE TO BE DRIVEN TO A FRIEND'S HOUSE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 174,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11166415January 11, 2019
ENGINE
BLEW A HOLE IN THE SIDE OF THE ENGINE BLOCK WITH A FAILED ROD/PISTON ON A SLOW RIGHT TURN .... ALWAYS TOOK METICULOUS CARE OF THE ENGINE... 5.7 HEMI SHOULD HAVE LASTED 250K TO 300K MILES.... IT BLEW AT 130K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166449January 11, 2019
SUSPENSION
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE FRONT DRIVER'S SIDE OF THE VEHICLE. THE CONTACT ALSO MENTIONED THAT THE VEHICLE WOBBLED WHILE DRIVING. THE VEHICLE WAS TAKEN TO DORMAN DODGE (724 S HARRIS ST, SANDERSVILLE, GA 31082, (478) 552-5111) WHERE THE CONTACT WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164317December 31, 2018
AIR BAGS, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TAKATA RECALL AND ELECTRICAL INTERIOR LIGHTS STAY ON DIMMER DON'T WORK NEEDS CLUSTER REPLACED DEALER SAYS THAT IT MAY NOT BE AVAILABLE AFTER KEEPING MY CAR FOR 5 DAYS AS OF TODAY 12 -31-18 THEY SAY THEY CAN'T GIVE IT BACK TO ME BECAUSE OF THE ELECTRIC RECALL!?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156868December 7, 2018
ENGINE
THE VEHICLE WOULD ALWAYS DRIVE ROUGH WHENEVER IT RAINED AND WOULD EVEN DIE WHEN GOING THROUGH A CAR WASH. IF IT STARTED RAINING WHILE IN TRAFFIC, I HAD TO KEEP MY FOOT ON THE BRAKE AND THE GAS WHEN COMING TO A STOP OTHERWISE THE VEHICLE WOULD STALL. AFTER RAINING ALL NIGHT, I CAME TO START MY VEHICLE IN THE MORNING AND IT ONLY MADE A TERRIBLE CLUNKING NOISE WITHOUT STARTING. LUCKILY, I WAS NOT DRIVING IN TRAFFIC WHEN THE VEHICLE DECIDED TO STOP RUNNING DUE TO RAIN, SOMETHING THAT A VEHICLE SHOULD NOT IRREGULARLY AND SUDDENLY SHUT OFF OVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153483November 24, 2018
ELECTRICAL SYSTEM, POWER TRAIN
TRUCK SWITCHES TO 4WD ON ITS OWN AND DOES NOT ALLOW ME TO SWITCH BACK TO REGULAR AWD. THE "SERVICE 4WD" LIGHT COMES ON. MECHANICS HAVE INDICATED THE TRANSFER CASE SHIFT MOTOR MAY NEED TO BE REPLACED; BUT, NONE ARE AVAILABLE. ALSO, THERE IS NO GUARANTEE THAT WOULD FIX THE DANGEROUS PROBLEM OF SWITCHING TO 4WD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152321November 18, 2018
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
2004 DODGE DURANGO 5.7 HEMI THESE VEHICLES ARE SHUTTING OFF WITHOUT WARNING NO STEERING, BRAKES LIGHTS, HAZARDS, NOTHING IS OPERABLE VEHICLE DOESN'T STUTTER OR STALL AT ALL NO WARING LIGHTS JUST SHUTS RIGHT OFF MULTIPLE PEOPLE ARE REPORTING THE EXACT SAME PROBLEM THIS IS A SERIOUS DEFECT AS THERE AREN'T ANY CODES OR SIGNS OF FAILURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144949November 2, 2018
ENGINE
AFTER A NIGHT OF RAINING I STARTED UP MY VEHICLE TO A TERRIBLE KNOCKING SOUND. BLOWN MOTOR DUE TO DEFECTIVE COWL ALLOWING WATER TO LAY ON TOP OF INTAKE. AND SUCKED THROUGH INTAKE GASKETS.CAUSING A HYDRAULIC AND BLOWN MOTOR. COMPREHENSIVE INSURANCE SAID MECHANICAL FAILURE. INTERNET SAYS ENOUGH ABOUT THIS VIEHICLE. RODS THROUGH THE BLOCK UPON IGNITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141541October 20, 2018
EXTERIOR LIGHTING
INSIDE LIGHTS FLICKER. DOME LIGHT ETC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129432September 13, 2018
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
MY VEHICLE STALLS IN THE RAIN. IT STALLS AT A STOP OR ROLLING SPEEDS. IT IDLES ROUGH FIRST AND THEN STALLS OR SHUTS OFF. SOMETIMES THE CHECK ENGINE LIGHT WILL COME ON, BUT NOT ALWAYS. THIS ONLY OCCURS IN THE RAIN. I'VE HAD SEVERAL MECHANICS LOOK AT IT, AND THEY CAN'T FIGURE OUT HOW TO SOLVE THE PROBLEM. I'VE SPENT A LOT OF MONEY TRYING TO GET THIS FIXED. THROUGH ONLINE RESEARCH, I'VE DISCOVERED THAT MANY OTHER DURANGO OWNERS ARE EXPERIENCING THIS SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120887August 19, 2018
ELECTRICAL SYSTEM, ENGINE, STEERING
MY 2004 DODGE DURANGO HAS THE 5.7 HEMI. DURING HEAVY RAINS THE ENGINE WOULD START TO RUN ROUGH AND THE ELECTRICAL SYSTEM SHUT DOWN ON ME THREE DIFFERENT TIMES IN THE MIDDLE OF DRIVING DUE TO THE RAIN. DURING THIS ELECTRICAL SHUTDOWN STEERING WAS IMPOSSIBLE AND I WOULD HAVE TO STOP THE VEHICLE IN THE MIDDLE OF TRAFFIC. THE VEHICLE DID THIS TO ME ONE TIME IN THE MIDDLE OF TURNING AT AN INTERSECTION. FORTUNATELY NO ACCIDENT OCCURED. I FOUND THAT THE ISSUE WAS BEING CAUSED BY A FAULTY SEAL AT THE WIPER COWL. THIS LEAK LATER BLEW MY ENGINE AS THE WATER LEAK FOUND IT'S WAY INTO THE CYLINDERS AND BLEW A PISTON ROD. I WAS TOLD THAT THIS DEFECT HAS BEEN REPORTED TO CHRYSLER BY HUNDREDS OF PEOPLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119168August 14, 2018
ENGINE
2004 DODGE DURANGO. CONSUMER WRITES IN REGARDS TO ENGINE FAILURE. *LD THE CONSUMER STATED THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED AND DID NOT OFFER ANY ASSISTANCE DUE TO THE VEHICLE BEING OUT OF WARRANTY. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111908July 17, 2018
AIR BAGS
TAKATA RECALL I WAS DRIVING AROUND ALL DAY AND EVERYTHING WAS FINE, AFTER I STOPPED AT A SHOP AND RETURNED TO MY VEHICLE MY AIRBAG LIGHT ON MY DASH CAME ON, I IMMEDIATELY LOOKED UP ANY ACTIVE RECALLS AND DISCOVERED THAT THERE WERE 2 ON MY VEHICLE ACCORDING TO THE VIN. UPON TAKING THE VEHICLE INTO THE DEALERSHIP FOR THE RECALL REPAIR THE DEALERSHIP REPAIRED THE 2 RECALLS, HOWEVER THE AIRBAG LIGHT REMAINED ON. WHEN I ASKED THE DEALERSHIP ABOUT THIS THEY CLAIM IT IS A SEPARATE ISSUE AND WANTED TO CHARGE ME $150 JUST TO DIAGNOSE THE ISSUE. THEY RELEASED THE VEHICLE TO ME, STILL WITH THE AIRBAG LIGHT ON. WHEN CONFRONTED IN REGARDS TO THE LIGHT BEING ON THE DEALERSHIP HAD NO CONCERN ABOUT THE LIGHT UNLESS I PAID $$$. BEING A RECALL WITH THE AIRBAGS I WOULD THINK THAT THE LIGHT REMAINING ON AND REPAIRING WHAT HAS TRIGGERED THE LIGHT TO BE COVERED UNDER THIS REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110569July 10, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V352000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER (SCHUMACHER CHRYSLER DODGE JEEP RAM OF DELRAY), 2102 S FEDERAL HWY A, DELRAY, FL, 561-935-4210) WAS CALLED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE EXPECTED DATE FOR PART AVAILABILITY WAS JULY 24, 2018. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110391July 9, 2018
POWER TRAIN
THE VEHICLE RANDOMLY SWITCHES FROM AWD TO 4WD LOCK, DOES NOT SEEM TO BE ANY ONE THING THAT CAUSES IT. ALSO HAVE LOOKED UP HUNDREDS OF OTHER REPORTS ON THIS FROM OTHER PEOPLE. EVERYONE SAYS THAT DODGE DEALERS CLAIM THEY HAVE NEVER HEARD THIS BEFORE. [XXX]. DODGE IS TRYING NOT TO HAVE TO DO A RECALL. THAT IS OBVIOUS. SHAME ON DODGE. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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