Dodge Durango Complaints (2011)

800 consumer complaints on file.

#10652466November 4, 2014
ELECTRICAL SYSTEM
CAR WOULD NOT CRANK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652471November 4, 2014
EXTERIOR LIGHTING
FOG LIGHTS WILL NOT WORK. WHEN YOU TURN R BLINK ON THE RIGHT FOG LIGHT BLINKS AND THE BLINKER DOES NOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652515November 4, 2014
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
MY CAR STARTED HAVING TROUBLE TURNING ON AND STAYING ON. EVENTUALLY, AFTER SEVERAL ATTEMPTS IT WOULD TURN ON. I TOOK IT TO THE DEALER PLANET DODGE (WORSE SERVICE EVER) TO BE TOLD THAT THE VEHICLE IS UNDER THE RECALL FOR THE FUEL RELAY PUMP (TIPM). THE PART IS BEING MANUFACTURED BY CHRYSLER WHICH THEY ARE PLANNING TO FIX IT BY ADDING A PART BUT NOT REPLACING THE TIPM. IN THE RECALL IT SAYS THE PART REQUIRED IS NOT AVAILABLE YET. UPSET I CONTACTED CHRYSLER TO BE TOLD TO EITHER DRIVE THE VEHICLE LIKE THAT WHICH CAN SHUT OFF AND CAUSE A CRASH WITHOUT WARNING OR PAY $1,000 TO REPLACE THE TIPM. NOW, WHAT UPSETS ME IS THAT THEY DO NOT CARE AT ALL WHETHER YOU DRIVE THE CAR OR NOT AND/OR IF YOU CRASH AND TO BE REIMBURSED CHRYSLER HAS TO CHANGED THE TIPM (WHICH THEY WON'T) AND SINCE THEY WON'T WE WILL NOT BE REIMBURSED. IT IS FRUSTRATING HOW THEY SO NICELY TELL YOU TO DRIVE THE CAR EVEN THOUGH THEY KNOW IT CAN SHUT OFF WITHOUT WARNING. DON'T FALL FOR THE "REFUND" TALK, THEY WILL NOT REFUND IT!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652562November 4, 2014
FUEL/PROPULSION SYSTEM
WANT TO FILE A COMPLAINT REGARDING DODGE RECALL NOTICE P54/NHTSA 14V-530. TIPM FUEL PUMP RELAY. DODGE HAS ADVISED US OF SEVERITY OF THIS RECALL ISSUE AND THE FACT THAT OUR VEHICLE COULD LOSE POWER WITHOUT ANY ADVANCE WARNING. THEY THEN GO ON TO SAY THAT THEY CURRENTLY DO NOT HAVE ANY PARTS TO FIX THE PROBLEM. WHEN I CALLED MY DEALER THE SERVICE ADVISOR INDICATED IT COULD BE UP TO A YEAR BEFORE PARTS ARE AVAILABLE. TOTALLY UNACCEPTABLE! WE BASICALLY HAVE A $40K VEHICLE THAT IS UNSAFE TO DRIVE. THIS IS THE THIRD RECALL WHERE WE HAVE BEEN ADVISED OF A POTENTIALLY LETHAL PROBLEM ONLY TO HAVE OUR DEALER SAY THEY CANNOT GET PARTS TO FIX. WHERE IS THE ACCOUNTABILITY FROM DODGE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652185November 3, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT DID NOT EXPERIENCE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651093October 29, 2014
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
OVER THE PAST 2 WEEKS OUR DURANGO HAS HAD ISSUES WITH STARTING. WHEN USING THE PUSH START BUTTON THE ENGINE WILL CRANK OVER MULTIPLE TIMES AND NEVER START. SOMETIMES VEHICLE WILL START AND OTHER TIMES IT CAN TAKE OVER 20 ATTEMPTS TO START. IN ONE INCIDENT IT TOOK 34 TIME TO START AND EVEN CAUSE BLACK SMOKE TO COME UP FROM UNDER THE HOOD. FROM RESEARCH WITH CHRYSLER CORPORATE AND THE LOCAL DEALER, THEY ARE AWARE OF THE PROBLEM. WE TOOK THE VEHICLE INTO THE LOCAL DEALERSHIP FOR AN ASSESSMENT AND WE WERE TOLD THAT THE PROBLEM HAD TO DO WITH THE TIPM/FUEL RELAY SYSTEM. WE WERE TOLD THEY COULD NOT FIX IT BECAUSE THEY DIDN'T HAVE PARTS TO REMEDY THE ISSUE AND THAT THEY HADN'T RECEIVED A RECALL NOTICE FROM CHRYSLER CORPORATE. FROM MY RESEARCH IT APPEARS THE RECALL NUMBER IS P54. YESTERDAY, ON 10/28/2014 WHILE DRIVING ON A MAJOR ROAD AT 50MPH THE VEHICLE WITH TWO CHILDREN IN THE BACK SEAT COMPLETELY STALLED AND DIED. LUCKILY I WAS ABLE TO PULL OVER TO THE SHOULDER AND WE ARE BLESSED WE WEREN'T IN A MAJOR ACCIDENT OR KILLED. I CONTACTED CHRYSLER CORPORATE AND LOCAL DEALER IMMEDIATELY AND AGAIN WAS TOLD THEY COULD DO NOTHING ABOUT IT. NOT A LOANER VEHICLE, NOT REPLACEMENT OF PART AT FULL COST.. ABSOLUTELY NOTHING. THIS IS COMPLETELY UNACCEPTABLE AND WHEN YOU PUT MY CHILDREN'S LIVES AT STAKE IT BECOMES PERSONAL. THE VEHICLE IS NOW PARKED IN THE GARAGE BECAUSE WE FEAR FOR OUR LIVES. PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650692October 28, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE HESITATED TO START. ONCE IT STARTED, THE VEHICLE SUDDENLY SHUT OFF. THE DEALER STATED THAT THE TIPM WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 33,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650233October 27, 2014
ELECTRICAL SYSTEM, ENGINE
1ST TIME: CAR WOULD NOT START AFTER GETTING GAS, I WAS RVING CAR JUST FINE BEFORE THIS OCCURRED. WENT TO START CAR, DID NOT TURN OVER, TRIED AGAIN PUSH THE START BUTTON AND CAR KEPT TRYING TO TURN OVER WITH NO LUCK, I LET THE CAR SIT FOR A FEW MINUTES AND TRIED AGAIN, IT STARTED. DAY TWO, STARTED CAR JUST KEPT TURNING OVER HAD TO PRESS "STOP" TRIED AGAIN AND IT STARTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650118October 26, 2014
FUEL/PROPULSION SYSTEM, ENGINE, ELECTRICAL SYSTEM
VEHICLE ENGINE WOULD START WITH USE OF IGNITION BUTTON, THEN VEHICLE ENGINE WOULD SHUT OFF WITH OUT WARNING. AT THIS TIME VEHICLE WILL NOT RE-START WITH USE OF IGNITION BUTTON. VEHICLE WOULD JUST ENGAGE STARTER MOTOR AND NOT FIRE ENGINE WITH USE OF IGNITION BUTTON. STARTER WOULD RUN ON UNTIL BUTTON IS PUSHED TO ENGAGE THE OFF POSITION, WITH A NO START CONDITION. AFTER SEVERAL CYCLES OF THE IGNITION BUTTON VEHICLE ENGINE WILL FINALLY START AND STAY RUNNING. PROBLEM IS RECURRING OFTEN.THIS IS ABSOLUTELY UNACCEPTABLE FOR ANY VEHICLE AND THE SAFETY OF ITS OCCUPANTS. THIS CAN LEAD TO LOSS OFF CONTROL OF VEHICLE, POSSIBLE COLLISION AND LOSS OF LIFE, AT HIGH SPEEDS ON THE CROWDED INTERSTATES, OR MODERATE SPEEDS ON SMALL TOWN STREETS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649878October 25, 2014
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
VEHICLE DOES NOT ALWAYS START THE FIRST TIME BUT STALLS AT RANDOM INTERVALS. WHEN THE ISSUE FIRST STARTED OCCURRING, 2-3 TIMES OF PUSHING THE IGNITION THE VEHICLE WOULD FIRE UP. NOW IT TAKES 20-30 PUSHES BEFORE VEHICLE STARTS. LATELY, I'M THE LAST ONE TO LEAVE THE PARKING LOT. I RECENTLY CALLED THE DEALERSHIP AND INQUIRED ABOUT THE CHRYSLER P54 RECALL. "IN THE AFFECTED VEHICLES, THE FUEL-PUMP RELAY INSIDE THE TOTALLY INTEGRATED POWER MODULE MAY FAIL, CAUSING THE VEHICLE TO STALL WITHOUT WARNING." I WAS TOLD THAT MY VEHICLE VIN DOES NOT QUALIFY FOR THE RECALL. I HAVE A 2011 DODGE DURANGO WITH THE 3.6 L ENGINE. MY VEHICLE IS STALLING AND THE PROBLEM IS GETTING WORSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649960October 25, 2014
FUEL/PROPULSION SYSTEM
VEHICLE WILL NOT START AFTER MULTIPLE ATTEMPTS FROM INSIDE DRIVERS COMPARTMENT USING PUSH BUTTON ON DASH. HOWEVER, VEHICLE WILL START USING REMOTE KEY FOB. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649582October 24, 2014
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE CHECK ENGINE LIGHT ILLUMINATE AND THE INSTRUMENT PANEL GAUGES WOULD FLICKER OFF AND ON BEFORE THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE ALTERNATOR WAS FAULTY. THE ALTERNATOR WAS REPLACED AND THE FAILURE WAS REMEDIED. IN FEB 2014 WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE HEAD CYLINDER AND GASKET WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE FAILURE WAS REMEDIED. IN OCT 2013 THE CONTACT INDICATED THAT AFTER STARTING THE ENGINE THE VEHICLE WOULD SUDDENLY STALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES BUT NO ASSISTANCE WAS OFFERED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 63,167.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649647October 24, 2014
ENGINE, ELECTRICAL SYSTEM
I HAD TO HAVE THE TIPM REPLACED BECAUSE THE VEHICLE WOULD NOT START. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649660October 24, 2014
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
LUCKILY I WAS DRIVING IN A NON-CONGESTED AREA IN A 35 MPH ZONE WHEN MY 2011 DODGE CITADEL LOST POWER AND SHUT OFF. I WAS ABLE TO PULL OF THE ROAD AND IT RESTARTED AFTER CRANKING FOR A WHILE. STARTING SEEMS TO BE A PROBLEM ON SOME MORNINGS. THE VEHICLE WILL CRANK AND CRANK THEN AFTER REPEATED ATTEMPTS IT WILL FIRE. THIS VEHICLE HAS A 5.7L V8 IF THAT MATTERS. I'M WORRIED I MIGHT LOSE POWER ON THE HIGHWAY. JUDGING FROM AN INTERNET SEARCH THIS MAY BE A PROBLEM FOR MANY OWNERS OF THIS VEHICLE: HTTP://WWW.CARCOMPLAINTS.COM/DODGE/DURANGO/2011/ELECTRICAL/TIPM_GOING_BAD_VEHICLE_WONT_START_OR_HARD_TO_START.SHTML SOUNDS LIKE A TIPM PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649317October 22, 2014
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
VEHICLE WILL START SOMETIMES AFTER MULTIPLE ATTEMPTS AND THEN SHUT BACK OFF. DEALERSHIP AGREED FAULTY TIPM IS THE CAUSE AND CHRYSLER IS AWARE OF THE ISSUE. MY VIN IS NOT INCLUDED IN A RECALL FOR THE ISSUE, SO I HAD TO PAY $1200 OUT OF POCKET TO REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649095October 21, 2014
FUEL/PROPULSION SYSTEM, ENGINE
I BOUGHT A 2011 DODGE DURANGO IN OCTOBER OF 2013. THERE HAVE SINCE BEEN SEVERAL RECALLS, ALL TOOK SOME TIME TO RESOLVE BECAUSE THERE WERE PART SHORTAGES ON BOTH OCCASIONS. THE MOST RECENT PROBLEM THAT HAS YET TO BE OFFICIALLY TERMED A RECALL BECAUSE CHRYSLER CLAIMS THEY ARE STILL "RESEARCHING" THE ISSUE INVOLVES A FAULTY IGNITION WIRING HARNESS. THIS DEFECT PREVENTS THE PROPER COMMUNICATION BETWEEN THE IGNITION AND FUEL SYSTEMS, WHICH RESULTS IN A VEHICLE THAT HAS PROBLEMS STARTING OR WON'T START ALTOGETHER. MY VEHICLE FALLS UNDER THE LATTER CATEGORY AS IT IS CURRENTLY STUCK IN MY DRIVEWAY. I CALLED MY LOCAL DEALER AND THEY ARE WELL AWARE OF THE PROBLEM, BUT THERE IS A NATIONWIDE BACKORDER FOR PARTS TO CORRECT THE ISSUE AND CHRYSLER CORPORATION IS DRAGGING THEIR FEET IN DECLARING IT A RECALL, PRESUMABLY TRYING TO AVOID BAD PUBLICITY. IN THE MEANTIME, I'M STUCK WITH AN USELESS VEHICLE, AND CHRYSLER CORP REFUSED TO PROVIDE A RENTAL VEHICLE WHEN I CALLED THEM ON 13 OCT 2014 BECAUSE THEY DIDN'T KNOW WHEN THE PARTS WOULD BE AVAILABLE. THEY ALSO REFUSED TO PROVIDE ANYTHING IN WRITING STATING THAT THEY KEEP THEIR OWN RECORDS. THE ONLY THING THEY CLAIMED TO BE ABLE TO DO IS PROVIDE A AN EMAIL WHEN THE PARTS BECAME AVAILABLE, FOR WHICH THEY COULD PROVIDE NO ESTIMATE. THEIR CONCLUSION APPEARS TO BE THAT IT IS PERFECTLY ACCEPTABLE TO SELL A VEHICLE THAT CAN BE RENDERED INOPERABLE THROUGH THEIR OWN NEGLIGENCE OR POOR MANUFACTURING PRACTICES WITHIN 3 YEARS.AS AN ACTIVE DUTY SERVICE MEMBER AN UNRELIABLE VEHICLE IS NOT AN ACCEPTABLE OPTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648432October 17, 2014
ELECTRICAL SYSTEM, ENGINE, ELECTRONIC STABILITY CONTROL (ESC)
I BELIEVE THERE IS ACTUALLY 3 INCIDENTS THAT ARE ALL CONNECTED. FIRST WAS AUGUST 2014 CHECK ENGINE LIGHT WAS ON AND CAR WAS LOSING POWER. THE DEALER REPLACED THE BATTERY. I ASKED THEM TO CHECK ALTERNATOR BUT WAS TOLD IT WAS FINE. OCT 4, 2014 WE WHERE DRIVING AND THE CHECK ENGINE LIGHT CAME ON CAR WAS HAVING POWER LOSS AND ENGINE BEGAN TO SMOKE. TOOK TO THE DEALER AND THEY CLAIMED IT WAS A BAD WATERPUMP. THEY ALSO DID RECALL WORK ON THE BRAKING SYSTEM. TWO DAYS LATER THE CHECK ENGINE LIGHT WAS ON AGAIN AND THE BATTERY LIGHT WOULD COME ON AND OFF. MY WIFE AND DAUGHTER WERE DRIVING CAR DOWN THE ROAD AND CAR POWER SYSTEM JUST SHUT DOWN. THEY HAD NO CONTROL OVER ANYTHING AT ALL IN THE VEHICLE. TOWED TO DEALER AND THEY CLAIM IT WAS THE ALTERNATOR AND THE BATTER. I AM SORRY BUT A VEHICLE WITH 31,000 MILES WITH PROPER MAINTENANCE AND AROUND 10,000 MILES A YEAR SHOULD NOT BE HAVING ALL OF THESE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654417October 16, 2014
ENGINE AND ENGINE COOLING
WHEN STARTING THE CAR, IT ACTS AS IF IT IS GOING TO START AND CONTINUES TO TURN OVER THEN SHUTS OFF. WE WERE ABLE TO GET IT HOME AFTER SEVERAL ATTEMPTS TO START IT. THE FOLLOWING DAY IT STARTED UP AS NORMAL. I DROVE IT TO RUN ERRANDS AROUND TOWN. THE FOLLOWING DAY I LOADED UP MY TWO SONS, AGES 3 AND 10 WEEKS IN THE CAR AND THE CAR WOULDN'T START AGAIN. I LET IT SIT AND THE FOLLOWING DAY IT SHUDDERED AND SHUT OFF TWICE BEFORE JUST ACTING LIKE IT WAS GOING TO TURN OVER WHILE THE RED LIGHTENING BOLT FLASHES ON THE DASH. NOW IT WONT START AT ALL. THE DEALERSHIP STATED I HAVE TO PAY OUT OF POCKET TO FIX IT BECAUSE THE RECALL ISN'T OUT YET. THEY ALSO REFUSED TO PAY FOR A RENTAL. THEY KNOW THIS IS AN ISSUE AND STILL REFUSE TO DO ANYTHING ABOUT IT. WHAT IF I HAD MY TWO KIDS IN THE CAR AND WAS STRANDED SOMEWHERE? THEY JUST DON'T CARE. I DON'T HAVE THE MONEY TO PAY FOR EVERYTHING UP FRONT AND WAIT TO BE REIMBURSED ONCE THE RECALL COMES OUT. NOW I'M STRANDED WITHOUT A VEHICLE FOR GOD KNOWS HOW LONG. THIS IS CRAP!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648216October 16, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER INFORMED THE CONTACT THAT THE PART WAS NOT AVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT DID NOT EXPERIENCE A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648273October 16, 2014
ELECTRICAL SYSTEM, ENGINE
I WAS TOLD THE TOTALLY INTEGRATED POWER MODULE (TIPM) WAS BAD AND NEEDED TO BE REPLACED. NEVER HEARD OF THIS PART UNTIL MY VEHICLE STARTED ACTING UP. IT WOULD JUST NOT START EVEN THOUGH IT WAS TRYING. I THOUGHT IT WAS JUST A STARTER GOING BAD OR SOMETHING SMALL. NOPE! I LEARNED ABOUT TAFN AND THE NEARLY $1,600 IT COST TO REPLACE IT. IN SPEAKING WITH THE TECHNICIAN I FOUND OUT THAT IT COULD GO COMPLETELY OUT AT ANYTIME, AND IF IT DID, MY VEHICLE WOULD BE DEAD IN THE WATER NO MATTER WHAT I WAS DOING. SCARY THOUGHT. ESPECIALLY IF YOU'RE DRIVING DOWN THE FREEWAY. SO, NEEDLESS TO SAY, WE DON'T REALLY HAVE A CHOICE WHEN THIS PART GOES OUT. WHAT'S SAD IS THAT THE VEHICLE IS ONLY A FEW YEARS OLD AND HAS RELATIVELY LOW MILEAGE. AFTER GETTING OFF THE PHONE WITH THE TECHNICIAN I GOOGLED TAFN AND FOUND ALL KINDS OF ARTICLES AND LEARNED THAT CHRYSLER HAS BEEN STRUGGLING WITH THIS PART ON VARIOUS MODELS FOR SEVERAL YEARS. HOPEFULLY THEY END UP DOING THE RIGHT THING AND COVERING THIS AND REIMBURSING THOSE OF US WHO HAVE NO CHOICE AND HAVE TO REPLACE THE FAULTY PART NOW. TO NOT DO SO IS PUTTING OUR LIVES AND THOSE AROUND US IN JEOPARDY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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