Dodge Durango Complaints (2015)

505 consumer complaints on file.

#10990478May 18, 2017
EXTERIOR LIGHTING
EXTERIOR LIGHTING - BRAKE LIGHTS - REAR REAR CENTER LED LIGHT IS FILLED WITH WATER. LIGHT DOES NOT WORK. THIS IS A COMMON PROBLEM. WIDESPREAD ISSUE. REPLACING THE LIGHT IS NOT THE PERMANENT FIX. THE PROBLEM WILL REOCCUR EVEN AFTER THE REPLACEMENT OVER THE TIME. THIS SHOULD BE RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986036May 16, 2017
SUSPENSION
CONSTANT SUSPENSION NOISE WHILE DRIVING OVER SMALL BUMPS OR SMOOTH SURFACES COMING FROM REAR LOAD LEVELING SUSPENSION AND FRONT SUSPENSION. OCCASIONAL INSTABILITY WHILE TOWING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984877May 11, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE PASSENGER SIDE HEADLIGHT CONNECTION BURNT AND MELTED THE CONNECTION SOCKET WHERE THE BULB CONNECTS. HAD THE SAME PROBLEM WITH MY 2011 DODGE CHARGER. THE WIRING HARNESS ON THE CHARGER WAS PART OF A RECALL. THE 2015 DURANGO HARNESS IS NOT ON A RECALL, YET. IT'S THE SAME PART, WITH THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984192May 8, 2017
STRUCTURE:BODY
STANDING WATER IN TAIL LIGHT ASSEMBLY. WILL EVENTUALLY AFFECT TAIL LIGHT OPERATION AS WELL AS LICENSE PLATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983390May 3, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DODGE WANTS TO CHARGE $300 TO SWAP OUT THE BULB ON THE DRIVERS' SIDE BLINKER WHICH CAN BE DONE EASILY IN ABOUT 10 MINUTES WITH REGULAR OR LED BULB, HOWEVER IT SEEMS THAT AFTER HAVING SWAPPED OUT THE BULB WHICH SHORTED OUT ON THE TERMINAL CONNECTOR ITSELF (WHY IS MY BRAND NEW CAR CAUSING SHORTS FIRST OF ALL) SO I INSTALLED AN LED ON THE RIGHT SIDE AS WELL. HOWEVER, THAT CAUSED PROBLEMS SAYING THE RIGHT BLINKER IS OUT. SO NOW, REGARDLESS OF WHETHER I HAVE THE LED OR THE REGULAR LIGHT INSTALLED ON THE PASSENGER SIDE BLINKER IT NOW GOES IN AND OUT SAYING "RIGHT SIDE BLINKDER OUT" - AND THAT'S EVEN WHEN IT WORKS!??!!! WHY IS THE COMPUTER THINKING THE BLINKER IS OUT WHEN I SEE IT WORKS? GRANTED, THE STUPID LEFT SIDE STOPPED BEING DUMB BUT NOW IS THERE SOME ATTENUATION OR SOMETHING THAT THE COMPUTER DOESN'T LIKE SINCE YOU BURNED OUT MY FIRST BULB AND IT'S CAUSING ISSUES AT THE RIGHT SIDE? DODGE NEEDS TO ADDRESS THIS AS A RECALL UNDER WARRANTY BECAUSE IT IS ABSOLUTELY AN ISSUE, IT'S NOT A BULB PROBLEM, IT OCCURS WITH ANY BULB AND WHETHER IT I ACTUALLY OUT OR NOT IS NOT ACCURATE PER THE REPORTING FROM THE COMPUTER. SOMETIMES IT SAYS IT'S OUT AND IT IS, OTHER TIMES IT SAYS IT'S OUT AND IT'S NOT... THIS IS A MAJOR SAFETY ISSUE NOTIFYING OTHER SURROUNDING PEOPLE/VEHICLES OF INTENT TO TURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971937April 11, 2017
UNKNOWN OR OTHER
OUR 2015 DURANGO LIMITED MAKES A THUMPING NOISE, SOUNDS LIKE AN IMPACT IN THE REAR OF THE VEHICLE. THE DEALERSHIP HAS NOT BEEN ABLE TO DIAGNOSE THE PROBLEM, AND CANT DUPLICATE IT. MY WIFE HAS HEARD THIS NOISE SINCE WE PURCHASED THIS VEHICLE. WE HAVE OWNED 3 OTHER DURANGOS WITH THE SAME BODY STYLE AND HAVE NEVER HEARD THE SAME SOUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970873April 6, 2017
EXTERIOR LIGHTING
REAR CENTER LED LIGHT SECTION FILLED WITH WATER. FROZEN WATER CAUSED THE LIGHT TO CRACK MAKING IT EVEN MORE LIKELY TO FILL WITH WATER. THE LIGHT ONLY WORKS INTERMITTENTLY AND WILL OFTEN GO OUT, ALONG WITH THE LIGHT THAT ILLUMINATES THE LICENSE PLATE. THIS IS A WIDESPREAD PROBLEM...CHECK DODGEDURANGO.NET FOR NUMEROUS DISCUSSIONS RELATING TO THIS PROBLEM IN DURANGOS FROM 2014 AND LATER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966019March 15, 2017
ELECTRICAL SYSTEM
SMELLED ELECTRONIC BURNING IN VEHICLE WHILE DRIVING ON HIGHWAY 378 FROM COLUMBIA SC. AFTER ABOUT A MINUTE THE INSTUMENT PANELWENT COMPLETELY BLANK. WORRIED THAT I MIGHT HAVE A DASH FIRE, I PULLED OVER ON THE ROAD SHOULDER IN BUSY TRAFFIC TO GET MY FAMILY OUT OF THE VECHILE AND INVESTIGATE. I CALLED THE LOCAL DEALER SERVICE DEPARTMENT AND WAS TOLD TO BRING THE VECHILE IN SO THEY COULD REPAIR IT. NERVIOUSLY I STARTED THE VECHILE BACK UP WITH MY FAMILY AT CURB SIDE. I WAITED FOR SEVERAL MINUTES TO ENSURE AN ELECTRICAL FIRE DID NOT OCCUR. I DROVE STRAIGHT TO THE DEALERSHIP WITHOUT ANY INSTRUMENTATION, OR TURN SIGNALS. THE VEHICLE HAS NOW BEEN IN THERE SHOP FOR OVER A MONTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958456March 3, 2017
SEATS
WHILE DRIVING IN THE CITY GOING 45MPH THE PASSENGERS HEADREST RESTRAINT SYSTEM RANDOMLY EXPLODED/ACTIVATED, PUSHING MY WIFE'S NECK DRASTICALLY FORWARD.THIS INCIDENT COULD OF CAUSED SERIOUS BODILY INJURIES AS MY WIFE HAS A CERVICAL LAMINECTOMY DUE TO A SPINAL CORD TUMOR. THIS RANDOM EJECTION OF THE HEADREST RESTRAINT COULD OF ENDED BADLY.WE TOOK THE VEHICLE TO THE DODGE DEALERSHIP WHERE THEY DETERMINED THAT THE PLASTIC LATCH THAT HOLDS THE RESTRAINT IN PLACE WAS BROKEN CAUSING THE RESTRAINT TO ACTIVATE. WE WERE TOLD THAT OUR EXTENDED WARRANTY WOULD NOT COVER THIS MANUFACTURER DEFECT ( THAT'S EXACTLY WHAT IT IS, A MANUFACTURER DEFECT) . WE PURCHASED THE VEHICLE WITH ONLY 10 MILES ON IT AND SINCE THE VEHICLE NOW HAS 43,000 MILES ON IT THE MANUFACTURERS WARRANTY IS EXPIRED. THIS ISSUE IS TRULY OF GREAT CONCERN AS IT COULD CAUSE SERIOUS INJURIES. I BELIEVE A RECALL SHOULD TAKE PLACE. THIS VEHICLE HAS NEVER BEEN IN ANY TYPE OF ACCIDENT NOR ANY SITUATION THAT WOULD OF CAUSED AND IMPACT TO BRAKE THIS RESTRAINT SYSTEM. I URGE FOR THIS ISSUE TO BE INVESTIGATED AS THROUGH MY RESEARCH I HAVE COME ACROSS MANY DODGE DURANGO OWNERS THAT HAVE EXPERIENCED SIMILAR ISSUES WITH THE RANDOM DEPLOYMENT OF THE HEADREST RESTRAINT SYSTEM....UPDATED 03/29/17 *BF *CN
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10957950March 1, 2017
POWER TRAIN
VEHICLE ROLLAWAY COMPLAINT. PUT THE VEHICLE IN PARK. EXITED THE RUNNING VEHICLE, CLOSED THE DOOR, AND WALKED IN FRONT OF THE VEHICLE INTO THE GARAGE. THE CAR BEGAN DRIVING FORWARD INTO THE GARAGE AND SLAMMED INTO THE ENTRYWAY OF THE HOME.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10955910December 29, 2016
ELECTRICAL SYSTEM
REGARDING ODI PE 16-014 OPENED 16 DECEMBER 2016: ONE YEAR AGO (12/29/15) A NEIGHBOR ALERTED ME VIA TEXT TO THE FACT THAT MY VEHICLE WAS IN THE STREET OUTSIDE OUR HOME. I DISCOVERED MY 2015 DURANGO HAD ROLLED BACKWARD APPROXIMATELY 35 FEET COMING TO REST IN THE MIDDLE OF THE STREET. MY FIRST THOUGHT WAS THAT I HAD SOMEHOW FAILED TO PUT THE VEHICLE IN "PARK". HOWEVER, AFTER STARTING THE VEHICLE, I COULD SEE THE ROTARY DIAL CONTROLLING THE TRANSMISSION WAS CLEARLY INDICATED TO BE IN THE "P" POSITION. IT'S WORTH NOTING THAT AT THE TIME OF THE INCIDENT, THE VEHICLE WAS NOT RUNNING AND THE PARKING BRAKE WAS NOT ENGAGED. OBVIOUSLY, HAVING THE VEHICLE ROLL AWAY WAS NO SMALL CONCERN. SO I CONTACTED THE DEALER WHO SOLD ME THE VEHICLE AND WAS ADVISED TO TAKE IT TO A DEALER IN MY COMMUNITY FOR INSPECTION. ACCORDING TO THE SERVICE MANAGER AT THE LOCAL DEALERSHIP THIS WAS THE SECOND RECENT COMPLAINT HE HAD RECEIVED ON THIS SAME ISSUE. ULTIMATELY, THE DEALER INSPECTION TURNED UP NO DISCERNABLE CAUSE. I WAS SUBSEQUENTLY CONTACTED BY THE SM STATING THAT CHRYSLER WAS FLYING A COUPLE OF GUYS UP TO TAKE A LOOK AT BOTH VEHICLES INVOLVED IN THE ROLL-AWAY COMPLAINT. THIS PROCESS ULTIMATELY RESULTED IN MY RECEIPT OF CORRESPONDENCE FROM AN INDIVIDUAL WORKING "SPECIAL INVESTIGATIONS" FOR FCA STATING, IN ESSENCE, THAT MY DURANGO IS "FUNCTIONING AS DESIGNED". A FEW FINAL THOUGHTS: (1) THE SLOPE OF OUR DRIVEWAY IS STANDARD FOR HOMES BUILT ON FLATLAND. AN EYEBALL MEASUREMENT HAS THE RISE AT ABOUT 20" OVER A RUN OF 36'. (2) OUR DURANGO REPLACED A 2004 LINCOLN AVIATOR. THE AVIATOR UTILIZED THE SAME POSITION IN OUR DRIVEWAY FOR SEVERAL YEARS (SANS ENGAGEMENT OF THE PB), YET WE NEVER HAD AN ISSUE WITH IT ROLLING AWAY. MAYBE THIS CAN BE ATTRIBUTED TO DUMB-LUCK. OR, MAYBE IT WAS DESIGNED NOT TO. (3) FORTUNATELY, WE LIVE ON A QUIET STREET. THIS COULD HAVE BEEN REAL BAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936731December 21, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2015 DODGE DURANGO. WHILE THE VEHICLE WAS IN THE PARK POSITION, IT BEGAN TO ROLL AWAY AND ROLLED OVER THE DRIVER. A POLICE REPORT WAS NOT FILED. THE DRIVER SUSTAINED MAJOR INJURIES TO THE LEFT LEG, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 9,000. THE VIN WAS NOT AVAILABLE. UPDATED 02/07/2017*CT *CN
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10936741December 21, 2016
POWER TRAIN
I HAVE EXPECTED UNINTENDED ROLL AWAY ON TWO OCCASIONS. THE TRUCK WAS RUNNING AND PUT IN PARK AND AS I EXITED THE VEHICLE IT ROLLED FORWARD. THE FIRST TIME IT HIT A PARKED CAR, IN A PARKING LOT, NO DAMAGE RESULTED. THE SECOND TIME WAS IN THE DRIVEWAY, I MANGED TO STOP IT WITH OUT INCIDENT. THIS DURANGO IS EQUIPPED WITH THE ELECTRONIC ROTARY SHIFTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936771December 21, 2016
POWER TRAIN
I READ AN ARTICLE IN USA TODAY THAT THE NHTSAIS INVESTIGATING VEHICLE TRANSMISSIONS THAT USE A ROTARY CONTROL. ABOUT A YEAR AGO, I PULLED INTO THE DRIVEWAY, SHIFTED INTO PARK AND EXITED THE VEHICLE. AS I WAS WALKING DOWN THE DRIVEWAY I TURNED AROUND AND SAW MY CAR BACKING UP INTO THE STREET AND ACROSS THE ROAD WHERE IT STRUCK A BLOCK WALL. I WAS SURE THAT I MUST HAVE NOT FULLY TURNED THE KNOB TO THE PARK POSITION BUT NOW, HAVING READ THIS ARTICLE I AM WONDERING IF IN FACT THERE IS A DEFECT. I HAD NOT ENGAGED THE PARKING BRAKE AND THE VEHICLE WAS STILL RUNNING WHEN THE INCIDENT OCCURRED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10936612December 20, 2016
POWER TRAIN
WHILE MY DURANGO WAS IN THE SHOP FOR COMPLAINTS OF FLARE SHIFTING AND OTHER SHIFTING ISSUES MECHANIC PLACED THE DURANGO IN PARK AND EXITED THE VEHICLE LEAVING IT RUNNING. AT THAT TIME IT WAS NOT IN MOTION. IT SUBSEQUENTLY DROVE INTO HIS TOOLBOX DAMAGING THE FRONT BUMPER AND HOOD. THE MECHANIC INSISTS HE DID NOTHING WRONG AND IT JUST HAPPENED. THE VEHICLE WAS IN A DEALERSHIP GARAGE. THERE IS NO POLICE REPORT BECAUSE THE DEALERSHIP IMMEDIATELY SENT THE VEHICLE TO A BODY SHOP. I CONTACTED THE POLICE AND THEY TOLD ME IF THEY DEALERSHIP MADE REPAIRS A REPORT WOULDN'T BE NECESSARY. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10935708December 14, 2016
ELECTRICAL SYSTEM:WIRING
2015 DODGE DURANGO. CONSUMER WRITES IN REGARDS TO VEHICLE COMPUTER CONTROL SYSTEM FAILURE ISSUES- LOSS OF CONTROL TO THE SHIFTER MODULE/ TRANSMISSION DAMAGE. *SMD THE CONSUMER STATED THE FAILURE OF THE COMPUTER SYSTEM CONTROLLED SYSTEM AFFECTED THE DRIVABILITY ON THE HIGHWAY. ONE SIGNIFICANT ISSUE RESULTING FROM THE PROBLEM, WAS LOSS OF CONTROL OF THE SHIFTER MODULE. IT RESULTED IN THE TRANSMISSION ABRUPTLY SHIFTING FROM REVERSE INTO PARK WITH POTENTIAL DAMAGE TO THE TRANSMISSION. A DIAGNOSIS REVEALED ALL THE PROBLEMS THE CONSUMER EXPERIENCED, WERE A RESULT OF SHORTED ELECTRICAL WRING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906312September 14, 2016
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
2015 DODGE DURANGO - WITH NO WARNING RMP'S START TO RACE BUT THE CAR LOSES ALL POWER. DIFFERENT LIGHT ON DASH HAVE COME ON. DEALER HAS HAD THE TRUCK 5 TIMES INCLUDING THE LATEST FOR OVER TO WEEKS. THEY REPROGRAM THE COMPUTER AND TRANSMISSION AND TRY TO SAY ITS FIXED. I REFUSE THE TAKE THE VEHICLE BACK THIS TIME. THIS TRUCK IS A DANGER TO MY FAMILY AND OTHERS ON THE ROAD. IT HAS PUT FAMILY IN DANGEROUS SITUATION MULTIPLY TIMES, INCLUDING WHEN TRYING TO MERGE ONTO THE NEW YORK STATE THRUWAY IN HEAVY TRAFFIC. WE WERE LUCKY THERE WAS A SHOULDER TO ROLL INTO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899771August 31, 2016
FUEL/PROPULSION SYSTEM
VEHICLE LOST ALL ENGINE POWER AND LEFT MY FAMILY ON THE SIDE OF THE BUSY INTERSTATE, HUNDREDS OF MILES FROM HOME. THE DEALER LATER DIAGNOSED IT AS A FUEL PUMP FAILURE. THIS WAS WITH THE HEMI V8 ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899161August 29, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2015 DODGE DURANGO. AFTER THE CONTACT PARKED THE VEHICLE IN THE DRIVEWAY, REMOVED THE KEY FOB, AND EXITED THE VEHICLE, IT AUTOMATICALLY SHIFTED INTO DRIVE AND CRASHED INTO THE GARAGE. THE CONTACT STATED THAT THERE WAS NO WARNING INDICATOR. THE AIR BAGS DID NOT DEPLOY AND THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE FRONT END OF THE VEHICLE WAS DAMAGED, BUT THE VEHICLE WAS NOT TOWED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROMISED TO CALL BACK. THE FAILURE MILEAGE WAS 5,818.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10897426August 21, 2016
EXTERIOR LIGHTING
HEADLIGHTS NOT WORKING, NOT DAYLIGHTS NOR MANUALLY. ONLY THE FOG LIGHT ARE WORKING AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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