Dodge Durango Complaints (2013)

640 consumer complaints on file.

#10946639January 20, 2017
UNKNOWN OR OTHER
I HEAR A VERY LOUD KNOCKING NOISE WHEN I ACCELERATE, I THOUGHT IT WAS COMING FROM THE FRONT WINDOW WHICH I HAD REPLACED AND IT CONTINUES TO MAKE THE LOUD NOISE WHEN YOU REACH LIKE 50 MPH AND SOMETIMES EVEN LESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10943989January 9, 2017
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 15 MPH, THERE WAS A WINDING NOISE COMING FROM THE PASSENGER SIDE OF THE VEHICLE. THE CONTACT CHECKED UNDER THE HOOD AND NOTICED A BURNING ODOR COMING FROM ENGINE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. ..UPDATED 05/17/17 *BF UPDATED 08/17/2017*JS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10936493December 20, 2016
ENGINE, STEERING, FUEL SYSTEM, GASOLINE
VEHICLE LOOSES POWER AND STALLS WHEN APPROACHING A STOP (WHILE STILL IN MOTION). I HAVE TO PLACE VEHICLE IN PARK AND RESTART VEHICLE IN ORDER TO CONTINUE DRIVING. I AM VERY CONCERNED THAT THIS IS GOING TO CAUSE ME TO BE REAR-ENDED AT SOME POINT AS IT DOES HAPPEN PRIOR TO ME ARRIVING AT A STOP SIGN OR STOP LIGHT. THIS HAS BEEN HAPPENING FOR APPROX. THE LAST 3-4 WEEK AND BECOMING MORE FREQUENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920403October 31, 2016
FUEL/PROPULSION SYSTEM
2013 DURANGO HAS BEEN INTERMITTENTLY STALLING (IN MOTION) AND HARD- OR NON-STARTING(STATIONARY). 62000 MILES. TOWED TO DEALER AND OF COURSE THEY COULD NOT REPRODUCE THE PROBLEM. DID A THROTTLE BODY CLEANING AT MY REQUEST. STARTED OK FOR 2 WEEKS AND IS NOW DOING THE SAME AGAIN. DANGEROUS SITUATION FOR MY FAMILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920132October 30, 2016
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I BELIEVE THE TOTALLY INTEGRATED POWER MODULE IS THE PROBLEM. IT WILL NOT START SOMETIMES AND THEN WILL NOT STAY RUNNING WHEN IT DOES. CRANKS AND DIES, ACTS LIKE STARTER JUST KEEPS TURNING OVER AND OVER AFTER HITTING IGNITION BUTTON. WE HAVE HAD THIS PROBLEM FOR A FEW WEEKS AND IT KEEPS GETTING WORSE. OUR VEHICLE YEAR MAKE AND MODULE FALL WITHIN THE TIME FRAME OF A STATED RECALL AND THE SAME ISSUES IN THAT RECALL ARE HAPPENING TO OUR VEHICLE. IT HAS HAPPENED IN OUR DRIVEWAY, RURAL AND CITY STREETS. WHILE AT RED LIGHTS OR STALLING WHILE IN MOTION OR OTHER STOPPING REASONS. PLEASE LOOK INTO THIS, THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917871October 21, 2016
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
AS WE WERE DRIVING DOWN THE ROAD AT APPROX 50 MPH AND OUR DURANGO SHUT DOWN COMPLETELY AND WOULD NOT TURN ON. THERE WAS SMOKE COMING FROM THE ENGINE AS WELL. IT SCARES ME TO THINK THAT A VEHICLE CAN JUST SHUT DOWN WITH NO WARNING AND YOUR LEFT TO PULL YOURSELF AND YOUR FAMILY TO SAFETY AND PRAY THAT ANOTHER VEHICLE WILL NOT HIT YOU FROM BEHIND. WE PULLED TO THE SIDE OF THE ROAD BUT WE WERE STILL BLOCKING TRAFFIC. IT HAD TO BE TOWED TO THE DEALERSHIP AND AFTER THEY CHARGED US $125 JUST FOR CHECKING IT, THEY DISCOVERED IT WAS THE ALTERNATOR. THE PART AND THE LABOR WILL BE $900.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915609October 12, 2016
SEATS, AIR BAGS
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE OPERATING THE VEHICLE, THE AIR BAG SENSOR INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SEAT WIRING HARNESS WAS FAULTY. THE VEHICLE WAS REPAIRED, BUT THE FAILURE REOCCURRED APPROXIMATELY 4,000 MILES LATER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10911304October 3, 2016
ELECTRICAL SYSTEM
MY ALTERNATOR FAILED WHILE I WAS DRIVING ON THE HIGHWAY, LUCKILY I WAS IN THE VERY RIGHT LANE AND WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD. HAD I BEEN IN ANY OTHER LANES IT COULD HAVE RESULTED IN A VERY SERIOUS ACCIDENT! ALL OF MY ELECTRONICS AND POWER STEERING SHUT OFF WHILE THE VEHICLE WAS MOVING. I AM VERY DISAPPOINTED THAT DODGE WILL NOT PAY FOR THE REPLACEMENT OF MY ALTERNATOR BECAUSE MY WARRANTY HAS EXPIRED AND MY VIN# DOES NOT MATCH CERTAIN SPECIFICS WITHIN THIS RECALL, EVEN THOUGH MY CAR WAS BUILT BETWEEN THOSE DATES RECALL NUMBER : 14V634000 RECALL DATE : 10/08/2014 COMPONENT ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR SUMMARY CHRYSLER GROUP LLC (CHRYSLER) IS RECALLING CERTAIN MODEL YEAR 2011-2014 CHRYSLER 300, DODGE CHARGER, CHALLENGER, AND DURANGO; AND 2012-2014 JEEP GRAND CHEROKEE VEHICLES MANUFACTURED APRIL 22, 2010, TO JANUARY 2, 2014, AND EQUIPPED WITH A 3.6L ENGINE AND A 160 AMP ALTERNATOR. IN THE AFFECTED VEHICLES, THE ALTERNATOR MAY SUDDENLY FAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909788September 26, 2016
ENGINE
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE THE VEHICLE WAS STATIONARY, IT FAILED TO START. IN ADDITION, THE VEHICLE STALLED ON NUMEROUS OCCASIONS WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 75,087.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908839September 22, 2016
FUEL/PROPULSION SYSTEM
MY CAR WOULDN'T START. IT WAS TOWED TO STAMPEDE DODGE NAMPA IDAHO AND THEY DIAGNOSED IT TO BE: FAILED FUEL PUMPS. I'VE NOT HAD MY VEHICLE FOR ALMOST A MONTH AND ITS $1500 REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906284September 14, 2016
FUEL/PROPULSION SYSTEM
WENT TO PUT FUEL INTO THE TANK AND NOTHING MADE IT IN. OVER 10 GALLONS OF GAS SPILLED ON THE GROUND UNDER THE SUV AND THEN SPREAD ACROSS THE GAS STATION TARMAC BEFORE I REALIZED IT AND SHUT THE PUMP OFF. SCARY SITUATION AS IT COULD HAVE IGNITED CAUSING AN EXPLOSION AND INJURIES, DEATH, AND DESTRUCTION!! TOOK IT INTO THE A DEALER AND THEY "FOUND THE FUEL FILLER HOSE TO BE INSUFFICIENTLY ATTACHED TO THE INLET OF THE GAS TANK".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903350September 2, 2016
STRUCTURE:BODY, ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT THERE WAS PREMATURE EXPOSURE NEAR THE UNDERBODY OF THE VEHICLE CLOSE TO THE WIRING. ALSO, THE EMISSIONS HOSE WAS EATEN THROUGH BY RODENTS. THE PARTS WERE REPLACED ONCE, BUT THE FAILURE RECURRED. THE DEALER REPLACED THE EMISSIONS HOSE A SECOND TIME MONTHS LATER, BUT THE RODENTS CHEWED THROUGH THE PART AGAIN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND ADVISED THAT THE DEALER REPLACE THE PART. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895834August 14, 2016
ENGINE
THIS VEHICLE WAS RECALLED DUE TO A PROBLEM WITH THE FUEL PUMP RELAY WHICH IS MOUNTED ON THE ECU BOARD. WE HAD THE REPAIR MADE IN AUGUST OF 2015. ABOUT 4 MONTHS AFTER THE REPAIR WE BEGAN HAVING INTERMITTENT TIME STATUS THE ENGINE WOULD CRANK BUT FAIL TO START OR START AND RUN A FEW SECONDS AND THEN STOP. WE FOUND THAT IF YOU HOLD THE ACCELERATION PEDAL DOWN WHILE CRANKING THE ENGINE IT STARTS, SIMILAR TO THE DAYS WHEN YOU HAD A CARBURETATED ENGINE AND IT WAS FLOODED. SINCE THE PROBLEM OCCURS WHEN THE ENGINE IS OFF THERE IS ON ERROR CODE GENERATED SO THE DEALER HAS NOT BEEN ABLE TO DIAGNOSE THE PROBLEM. I HAD REQUESTED THE DETAILS OF WHAT MODIFICATIONS WERE MADE FOR THE RECALL BUT THE DEALER HAS NOT PROVIDED ME WITH THE INFORMATION.SINCE WE DID NOT HAVE THE PROBLEM PRIOR TO THE RECALL BEING PERFORMED WE FEEL IT IS A RESULT OF WHAT WAS DONE TO THE VEHICLE. WE ARE NOW KEEPING A VIDEO LOG OF TRYING TO START THE VEHICLE EACH TIME THIS HAPPENS. IT SEEMS TO BE MORE FREQUENT WHEN IT IS RAINING OR DAMP OUTSIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895413August 12, 2016
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
FOR THE PAST 2 MONTHS WE HAVE BEEN HAVING PROBLEMS WITH THIS VEHICLE IT'S BEEN STALLING ON ME, WEATHER IF WE ARE ON THE HIGHWAY OR IN TOWN. NOW THE AMAZING THING IS THAT IT COMES BACK ON, ON ITS OWN WITHOUT US TOUCHING ANYTHING ON IT, BUT ON THE MEAN TIME WE LOSE THE BRAKES AND STEERING CONTROL AT HIGH SPEED ON THE HIGHWAY. THE DEALER HAS DONE ALL THE RECALLS ON IT IN THE PAST TWO WEEKS AND STILL CAN'T FIND THE PROBLEM. I THINK THIS IS SOMETHING THE GOVERNMENT NEEDS TO LOOK INTO IT BEFORE SOMEONE DIES AND MENTION THIS BECAUSE ON MY WAY TO SAN ANTONIO THE VEHICLE DIE ON ME AT 75 MILES AN HOUR AND I HAD MY FAMILY WITH ME THAT DAY' I DID SOME RESEARCH ON THIS VEHICLE AND IT SEEMS THAT THERE ARE WAY TOO MANY DODGE VEHICLES WITH THIS STALLING PROBLEM AND THE DEALERS CAN'T FIGURE OUT WHAT'S WITH THEM'
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895031August 11, 2016
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893743August 6, 2016
UNKNOWN OR OTHER
NAVIGATIONAL SUDDENLY STOPPED WORKING. RADIO WORKS. I WAS TOLD BY DEALERSHIP I NEED TO BUY A WHOLE NEW RADIO SYSTEM. THEN THE GENTLEMAN SAID," THAT IS SO FUNNY BECAUSE TWO OTHER CUSTOMERS ONE WITH A JEEP AND ONE WITH A DODGE CHALLENGER COMPLAINED ABOUT THE SAME THING". PLEASE INVESTIGATE. I HAVE BEEN THROUGH THE VISOR FIRE THAT THE DEALERSHIP REFUSED TO HANDLE, JARRETT FORD DID ALL REPAIRS AND FCA PAID THEM. THIS IS DEFINITELY AN ISSUE. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893061August 4, 2016
SERVICE BRAKES, ENGINE
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT THE BRAKE PEDAL REQUIRED EXCESSIVE FORCE WHEN DEPRESSED IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC ) AND 14V104000 (SERVICE BRAKES, HYDRAULIC ). IN ADDITION, THE COOLANT WAS LEAKING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887350July 21, 2016
AIR BAGS, SEATS
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SEAT WIRING HARNESS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 36,349.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884482July 13, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 75 MPH, THE CONTACT'S VEHICLE CRASHED INTO THE REAR OF A SECOND VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 79,690. THE VIN WAS UNAVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10883408July 7, 2016
WHEELS
RECENTLY I HAD A FLAT TIRE. I PULLED OUT THE JACK SUPPLIED BY DODGE, WHEN ATTEMPTING TO RAISE THE CAR THE JACK WAS RIGID. WHEN I RAISED THE CAR I TOOK THE CAR'S TIRE AND PLACED IT UNDER THE VEHICLE, WHILE I WAS BRINGING THE SPARE TIRE DOWN, THE JACK GAVE WAY AND THE CAR LANDED ON TOP OF THE TIRE I HAD JUST REMOVED FROM THE CAR. THANKS, THAT I HAD PLACED THAT TIRE THERE, OTHERWISE THE CAR WOULD HAD FALLEN ON ME. I WENT TO THE DEALERSHIP TO HAVE THE JACK REPLACED AND THEY SAY THAT IS NOT INCLUDED IN THE WARRANTY. READING DODGE WARRANTY FROM THEIR HOME PAGE THEY SAY EVERYTHING IS INCLUDED, EXCEPT FOR TIRES AND WIRELESS HEADPHONES. MY CAR IS UNDER WARRANTY AND NO ONE WANTS TO SOLVE THIS PROBLEM. NHTSA SHOULD OPEN AN INVESTIGATION ON THIS REGARDS, I AM SURE I AM NOT THE ONLY ONE WITH THIS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Dodge Durango