Dodge Durango Complaints (2000)

1,075 consumer complaints on file.

#10068457May 7, 2004
STEERING:LINKAGES:TIE ROD ASSEMBLY, STEERING:RACK AND PINION:RACK
ON MAY 1, 2004 I WENT TO A MIDAS SHOP IN THE CINCINNATI, OHIO AREA DUE TO A BAD LEFT PULL ON THE FRONT OF MY DURANGO. THE VEHICLE HAS APPROXIMATELY 69,500 MILES. MY INTENTION WAS TO GET AN ALIGNMENT. THE TECHNICIAN NOTIFIED ME THAT MY RIGHT FRONT UPPER BALL JOINT WAS SHOT AND THE RIGHT INSIDE TIE ROD WAS SHOT. IN CALLING FOR THE REPAIR PARTS, THE TECHNICIAN NOTIFIED ME THAT THE PART WOULD HAVE TO COME FROM DODGE. I CHECKED WITH ANOTHER MECHANIC THAT I USE AND THE PROBLEMS WERE VERIFIED. THIS MECHANIC CONTACTED A LOCAL DODGE DEALER AND WAS TOLD THAT THE WHOLE FRONT RACK WOULD HAVE TO BE REPLACED. THE ESTIMATED COST WAS $500 IN MATERIALS. I EXPECT EXPENSIVE LABOR CHARGES TO BE NECESSARY DUE TO THE REQUIRED TIME TO REPLACE THIS SYSTEM. THIS IS A FINANCIAL BURDEN AND HAS CAUSED ME TO WAIT TO GET THE NECESSARY REPAIR. BASED ON THE INFORMATION IN ODI #10061274 AND EA03023, I AM CONCERNED ABOUT THE EFFECT ON MY VEHICLE AND FUTURE SAFETY CONCERNS. THE MECHANIC IS CURRENTLY SEARCHING FOR THE PART. ALSO, SINCE IT IS WORTHLESS TO GET AN ALIGNMENT WITH THESE PARTS BAD, I AM WEARING OUT EXPENSIVE TIRES WAITING FOR THIS REPAIR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068279May 4, 2004
TIRES:SIDEWALL
I BOUGHT A DODGE DURANGO LESS THAN A YEAR AGO (JUNE 2003) I HAVE SINCE THEN REPLACED A TOTAL OF 3 TIRES. TWO OF WHICH WHERE THE SAME TIRE, REAR PASSENGER SIDE. THE FIRST TIRE WAS REPLACED IN OCT"03", THEN THE SAME TIRE REPLACED AGAIN IN NOV "03". THE THIRD TIRE THAT I REPLACED WAS IN FEB "04" THE FRONT DRIVER SIDE, BUT THE RIP FOUND IN THE TIRE WAS NOT DICOVERED TILL I HAD MY TIRE ROTATION. THIS WOULD HAVE BEEN TH REAR TIRE AS WELL. NOW THE ONE THAT I HAVE ALREADY REPLACED TWICE HAS BLOWNOUT YET AGAIN, BUT THIS TIME CAUSING A ACCIDENT MAY 1,2004. THIS WILL BE THE THIRD TIME REPLACING THE SAME TIRE ALONG WITH MY WHOLE FRONT END GETTING REPAIRED. TOTAL OF NOW 4 TIRES HAVE BEEN PUT ON THIS VEHICLE 3 OF WHICH WHERE THE SAME TIRE. ALL HAD RIPS IN THE TIRE WALL. COULD THIS BE A DEFECT IN THE PRODUCT? IS THERE ANYTHING THAT CAN BE DONE? I CAN NOT AFFORD ALL THESE TIRE REPLACEMENTS AND INSURACE GOING UP. I WOULD LIKE TO BE COMPENSATED FOR ALL MY REPAIRS, REPLACEMENTS, CAR RENTAL, AND ETC.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10068109April 30, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
I WAS MAKING A LEFT HAND TURN ACROSS 2 LANES OF TRAFFIC INTO A PARKING LOT. THERE WAS A SMALL DIP AT THE ENTRANCE AND THEN THE AREA LEVELED OFF. I WAS GOING ABOUT 10MPH AND AS MY FRONT END CAME OUT OF THE DIP, THE FRONT RIGHT SIDE OF MY VEHICLE COLLAPSED. I WAS TOWED TO THE DEALER. AFTER THE DAMAGE SURVEY WAS COMPLETE, I WAS TOLD THE BALL JOINT HAD FAILED. THERE WAS EXTENSIVE DAMAGE TO THE WHEEL, AXEL, BRAKES AND BALL JOINT. THE BALL JOINTS WERE PREVIOUSLY INSPECTED IN JAN 2004. I WAS TOLD BY THE DEALER THAT THEY WERE FINE. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064886April 29, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
THE VEHICLE'S LOWER BALL JOINTS FAIL WITHOUT WARNING. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM THE CONSUMER HAD REPLACED THE UPPER AND LOWER BALL JOINT 6 MONTHS PRIOR TO THE SECOND FAILURE. THE LOWER BALL JOINTS WERE SO BAD THAT THE ONE ON THE DRIVER'S SIDE WAS ABOUT TO FALL OFF. THE CONSUMER FEELS THESE NEED TO BE RECALLED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031508April 29, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
CONSUMER STATES THAT UPPER BALL JOINT IS WEARING PREMATURELY. DEALER NOTIFIED.*AK THE DEALER REPLACED THE UPPER AND LOWER BALL JOINTS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071683April 27, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
WHEN APPLYING THE BRAKES VEHICLE WENT INTO FULL ACCELERATION. NO IMPACT REPORTED. DEALER STATED THAT BRAKE PEDAL SENSOR SWITCH FAILED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071582April 26, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER ARM
UPPER CONTROL ARMS NEEDED TO BE REPLACED. *PH THE CONSUMER COMPLAINED ABOUT FRONT END NOISES SHORTLY AFTER THE VEHICLE WAS PURCHASED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067824April 26, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
-RATTLING NOISE STARTED ON THE FRONT OF VEHICAL. -UPPER BALL JOINTS WHERE FOUND BY A MACHANIC -NEW UPPER BALL JOINTS WHERE REPLACE ON BOTH LEFT AND RIGHT OF VEHICAL AFTER 65,000 AT A COST OF OVER $450.00. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071601April 26, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WHILE DRIVING AT 45 MPH OR MORE WITH THE REAR DOOR WINDOWS DOWN CONSUMER'S EARS POPPED, MAKING IT DIFFICULT TO FOCUS ON THE ROAD. CONSUMER STATED THAT VEHICLE HAD A DESIGN FLAW WHICH CAUSED THE CONSUMER TO FEEL SICK WHEN THE REAR WINDOWS WERE DOWN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067787April 25, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
THE BRAKE LINE TO THE FRONT DRIVER'S SIDE WHEEL CYLINDER IS DIRECTLY UNDER THE BATTERY. THIS LINE DOES NOT HAVE ANY KIND OF PROTECTIVE SHIELDING TO PREVENT BATTERY ACID RESIDUE FROM DEPOSITING ON THE LINE. I HAVE HAD THIS LINE, AND THE BATTERY, REPLACED ONCE BY THE DEALER AT 26468 MILES. NOW THE DEALER DOES NOT WANT TO REPLACE THE BRAKE LINE AGAIN AT 36500 MILES. THIS IS BEING BLAMED ON A FAULTY BATTERY, THAT WOULD BE PRORATED. THEY SAY CORROSION ON THE BRAKE LINE IS NOT A PROBLEM. IT SEEMS LIKE POTENTIAL BRAKE LINE FAILURE IS A HAZARD TO ME. MY WIFE DRIVES THIS VEHICLE DAILY AND THIS IS THE GOOD FAMILY CAR. I'VE NEVER HAD A VEHICLE THAT DID NOT HAVE A SHIELD OF SOME TYPE UNDER THE BATTERY TO PREVENT THIS TYPE OF CORROSION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067708April 23, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER ARM, SUSPENSION:FRONT:CONTROL ARM:UPPER ARM, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT
I WATCHED THE SHOW ON CBS ABOUT DODGE DURANGO'S HAVING A PROBLEM WITH THE FRONT BALL JOINTS IN THEIR VEHICLES AND TO DATE THEY HAVE HAD 79 "INCIDENTS" RELATING TO THE FRONT END/BALL JOINTS AND CHRYSLER HAS NOT PUT OUT A RECALL FOR THE VEHICLE. I HAVE BEEN STATIONED IN GUANTANAMO BAY, CUBA FOR THE LAST THREE YEARS AND I FINALLY GOT A CHANCE TO TAKE MY 2000 DURANGO IN FOR SOME MUCH NEEDED WORK SINCE ARRIVING BACK IN THE STATES. I TOLD THEM I HAD NOISE COMING FROM THE FRONT END OF MY VEHICLE. WE HAVE HEARD THIS NOISE FOR ABOUT SIX MONTHS AND THEN I SAW THE SHOW IN CBS ABOUT THREE WEEKS AFTER ARRIVING BACK IN THE STATES. LOW AND BEHOLD, YOU CAN ADD OUR VEHICLE TO THE LIST OF PROBLEMS. WE HAD TO HAVE ALL OUR FRONT BALL JOINTS REPLACED ALONG WITH OTHER FRONT END WORK. THANK GOODNESS I GOT THE EXTENDED WARRANTY, OR I WOULD HAVE PAID OVER $1,000 FOR SOMETHING CHRYSLER SHOULD BE RECALLING. WE REALLY ENJOY OUR DURANGO, BUT WE WILL THINK TWICE ABOUT BUYING ANOTHER DODGE WHEN THEY DON'T CARE ABOUT THE SAFETY OF THERE CUSTOMERS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071241April 22, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE APPLYING THE BRAKES PEDAL WENT TO THE FLOOR AND JERKED. THIS CAUSED THE DRIVER TO HIT ANOTHER VEHICLE IN FRONT. DRIVER'S FOOT WAS ON THE BRAKE, BUT THE VEHICLE FAILED TO STOP. THE DRIVER HAD THE VEHICLE TOWED TO THE DEALER, AND MECHANIC WAS NOT ABLE TO DUPLICATE OR RESOLVE THE PROBLEM. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10067694April 22, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
BALL JOINTS HAVE FAILED AND VEHICLE HANDLES ERRATICALLY. DOES NOT MAINTAIN A STRAIT LINE WHILE DRIVING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067589April 21, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
BOTH REAR DOOR LOCK MOTORS HAVE GONE OUT CAUSING HORRIBLE SCREECHING NOISE AND DOORS TO NOT UNLOCK.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067543April 20, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, LATCHES/LOCKS/LINKAGES:DOORS:LATCH, LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
UPPER BALL JOINTS FAILED ON VECHILE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063140April 20, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
CONSUMER COMPLAINED ABOUT A BALL JOINT PROBLEM. CONSUMER TOOK VEHICLE TO DEALER FOR A WHEEL ALIGNMENT, AND MECHANIIC DETERMINED THAT BALL JOINTS NEEDED REPLACING. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063150April 20, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER ARM
WHILE DRIVING DRIVER HEARD A LOUD NOISE COMING FROM THE FRONT OF THE VEHICLE. CONSUMER TOOK THE VEHICLE TO THE DEALERSHIP, AND MECHANIC DETERMINED THAT UPPER BALL JOINT FAILED. *AK CONSUMER EXPERIENCED PROBLEM TWICE. FIRST PROBLEM OCCURRED 2 YEARS AFTER PURCHASE THE TIRES UNEVEN AND WENT BALD. CONSUMER FIRST THOUGHT THAT IT WAS AN ALIGNMENT PROBLEM WITH THE WHEELS. CONSUMER CALLED DEALER AFTER HEARING AN ANNOUNCEMENT ON TV REGARDING PROBLEMS ASSOCIATED WITH UPPER BALL JOINTS ON VEHICLE. DEALER RECOMMENDED CONSUMER TO REPLACE THE UPPER CONTROL ARM. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061543April 20, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
WHILE HAVING THE VEHICLE SERVICED THE MECHANIC DETERMINED THAT THE UPPER AND LOWER BALL JOINTS NEEDED TO BE REPLACED. *AK *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066500April 19, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
UPON EXAMINING THE TIRES TO FIND CAUSE OF PULL WHILE DRIVING NOTICED EXCESSIVE WEAR ON THE INNER TREAD OF THE RIGHT FRONT TIRE. WHEN LOOKING UNDER THE VEHICLE, NOTICED THE UPPER RIGHT BALL JOINT NEARLY COLLAPSED. TOOK TO DEALER AND THEY CONFIRMED, NEEDS REPLACING AS IT IS PREMATURELY WORN. VEHICLE HAS JUST 50,000 MILES AND NONE OF THE MILES ARE OFF ROAD. THEY ARE HIGHWAY AND BACK/FORTH TO WORK MILES ONLY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066371April 17, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
HAD TO REPLACE THE UPPER BALL JOINT ON MY 2000 DODGE DURANGO. WAS INFORMED THAT THE WHEELS WERE ABOUT TO SEPERATE FROM THE VEICLE, WHICH PUT ME, MY HUSBAND AND TWO CHILDREN IN SEVER DANGER. I HAVE THE PARTS OF THE DEFECTIVE PRODUCT THAT WAS GIVEN BACK TO ME WHEN THE VEICLE WAS SERVICED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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