Dodge Durango Complaints (2015)

505 consumer complaints on file.

#11123383August 30, 2018
SEATS
THE DRIVERS SIDE ACTIVE HEADREST DEPLOYED WHILE I WAS DRIVING WITHOUT AN ACCIDENT OCCURRING. I WAS DRIVING ALONG A SMOOTH ROAD WHEN I HEARD A POP AND WAS HIT IN THE BACK OF THE HEAD BY THE HEADREST POPPING FORWARD.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11122114August 24, 2018
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2015 DODGE DURANGO. WHILE AT A STOP OR BRAKING TO STOP, THE VEHICLE JERKED FORWARD WITHOUT WARNING. THE VEHICLE WAS TAKEN TO FINNEGAN CHRYSLER JEEP DODGE RAM (26433 SOUTHWEST FWY, ROSENBERG, TX 77471, 281-342-9318) WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS DUE TO DRIVER ERROR. THE FAILURE RECURRED WHILE THE CONTACT WAS DRIVING INTO A PARKING SPACE. AS A RESULT, THE VEHICLE JERKED FORWARD AND STRUCK THE FRONT OF ANOTHER PARKED VEHICLE. THE AIR BAG DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS SLIGHTLY DAMAGED, BUT WAS DRIVABLE. THE VEHICLE WAS TAKEN TO THE GILLMAN CHRYSLER JEEP DODGE RAM DEALER (10585 W SAM HOUSTON PKWY S, HOUSTON, TX 77099, 713-776-4900) WHERE RECALL REPAIRS WERE PERFORMED PER NHTSA CAMPAIGN NUMBER: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). THE TECHNICIAN STATED THAT THE VEHICLE JERKED DUE TO DRIVER ERROR AND REFERRED THE CONTACT TO THE MANUFACTURER. THE MANUFACTURER WAS NOT CALLED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 15,600.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11121912August 23, 2018
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
TL* THE CONTACT OWNS A 2015 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE EMITTED AN ABNORMAL ANTI-FREEZE ODOR. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO BEST CHRYSLER DODGE JEEP RAM (520 COLONY PL, PLYMOUTH, MA) WHERE IT WAS DIAGNOSED THAT A CRACK IN THE RADIATOR CAUSED THE ODOR AND RECOMMENDED IT BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS ALSO TAKEN TO AN INDEPENDENT MECHANIC WHO CONFIRMED THE DEALER'S DIAGNOSIS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121493August 21, 2018
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
~OCTOBER 2017, I WAS PARKED IN MY DRIVEWAY WITH MY DAUGHTER IN THE REAR SEAT; I WAS GETTING READY TO EXIT MY DRIVEWAY WHEN I REALIZED MY KEY FOB WAS INSIDE THE HOUSE. I LEFT THE CAR TO GO GET MY KEY FOB AND LEFT THE DOOR OPEN; BY THE TIME I GOT TO MY BACK DOOR, MY DAUGHTER WAS SCREAMING (SHE WAS IN HER CAR SEAT) AND THE CAR WAS MOVING BACKWARD DOWN THE DRIVEWAY, SCRAPING AGAINST THE HOUSE, INTO THE STREET AND ACROSS THE ROAD TO THE NEIGHBOR'S HOUSE UP THEIR DRIVEWAY. I RAN AFTER THE VEHICLE AND RIGHT BEFORE IT STRUCK MY NEIGHBOR'S GARAGE, WAS ABLE TO THROW MY FOOT INTO THE BRAKE FROM THE SIDE WHILE I FELL ON THE GROUND. I WAS BRUISED AND MY CAR WAS DAMAGED, BUT MOST IMPORTANTLY MY DAUGHTER WAS FINE BUT SCARED. I WENT TO THE DEALERSHIP TO HAVE THEM TAKE A LOOK AT THE DOOR/MIRROR AND COMPLAINED ABOUT THE ISSUE (THIS IS REFERENCED IN THE "ACTION PLAN" FOR THE VISIT), AND THE GENTLEMAN AT THE MIKE SMITH BEAUMONT DEALERSHIP STATED THAT MY VEHICLE MUST HAVE HAD A QUIRK, BECAUSE THERE WAS ALREADY AN UPDATE AVAILABLE ON THAT WHICH THEY WOULD TEST. WHEN I CAME BACK TO GET MY VEHICLE, I ASKED ABOUT THE UPDATE, AND HE STATED THAT HE WAS MISTAKEN; THAT ONLY PICKUP TRUCKS WERE GETTING THAT UPDATE. I ASKED WHY, BECAUSE THERE'S NO LESS SAFETY RISK IN A DURANGO (IN FACT, PROBABLY MORE CHILDREN). HE DID NOT HAVE AN ANSWER BUT SAID HE WOULD GET BACK TO ME. NO ONE DID, AND I COMPLAINED TO DODGE ONLINE. EVENTUALLY IN AUGUST 2018 I GOT AN ODDLY PHRASED NOTICE THAT DID NOT USE THE WORD RECALL BUT STATED THAT "REPAIRS" NEEDED TO BE MADE. I WROTE TO DODGE AGAIN AND ASKED IF THEY WOULD ASSIST WITH THE ORIGINAL PROBLEMS TO MY DOOR/WINDOW BUT THEY WOULD NOT. I AM DISAPPOINTED THAT DODGE DID NOT INCLUDE DURANGOS IN THIS OBVIOUSLY EXISTING TECHNOLOGY AND DISAPPOINTED THAT IT TOOK A YEAR TO TAKE ANY ACTION (WHICH DOES NOT HELP MY REPAIRS). I AM VERY GRATEFUL WE WERE NOT MORE BADLY INJURED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11120978August 20, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
AFTER ANY AMOUNT OF RAIN ETC. WATER LEAKING INTO LED RACETRACK LIGHTING CAUSING LED TO SHORT OUT. WATER POOLING IN DRIVER AND PASSENGER SIDES RACETRACK STRIP ... DEFECTIVE PART NOT SEALED PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118090August 6, 2018
STRUCTURE:BODY
I WAS AT THE LIFT GATE CLOSE TO THE LIGHTS. THE EDGE OF THE LIGHT CUT ME REALLY BAD. THIS WAS NOT THE FIRST TIME.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11115849August 5, 2018
UNKNOWN OR OTHER
STATIONARY - WHENEVER SOMEONE EXITS THE VEHICLE, IT WOULD CONTINUOUSLY BEEP AND DISPLAY A MESSAGE SAYING KEY FOB NOT DETECTED- BUT IT'S SITTING IN THE CUP HOLDER. THERE HAVE BEEN SEVERAL OCCASIONS WHEN I'M STOPPED AT A STREETLIGHT AND THE CAR WOULD SHUT OFF. DODGE HAS NOTED THE PROBLEM, BUT COULD NOT FIND ANYTHING WRONG. ONGOING SINCE 2015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114959July 31, 2018
SEATS
WAS DRIVING AND HAD TO BRAKE SUDDENLY AND THE DRIVERS HEADREST DEPLOYED (ACTIVE HEADREST) BUT THERE WAS NO REAR COLLISION OR ANY COLLISION FOR THAT MATTER. MY HEAD NEVER TOUCHED THE HEADREST. JUST HEARD A POP AND THE SPRING LOADED HEADREST POPPED FORWARD AND WILL NOT RESET. CONTACTED THE DEALERSHIP AND IT IS GOING TO COST APPROXIMATELY $800 TO FIX THE HEADREST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112423July 19, 2018
EXTERIOR LIGHTING
REAR RACE TRACK LIGHTING WORKS INTERMITTENTLY, CAUSING NO LIGHTS ON THE LICENCE PLATE AT NIGHT. LED LIGHTING BURNT OUT IN AREAS WHEN WORKING. THIS IS THE SECOND TIME IT HAS HAPPENED AND VERY EXPENSIVE FIX!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105356July 3, 2018
POWER TRAIN
I STARTED THE VEHICLE WITH ONE FOOT STILL OUTSIDE OF THE VEHICLE SO THE KEY FOB COULD BE DETECTED AND EXITED. AS I EXITED THE VEHICLE AND TOOK MY RIGHT FOOT OFF THE BRAKE THE CAR THEN ENGAGED INTO DRIVE AND CRASHED INTO THE WOODS. MY RIGHT ARM WAS SLAMMED IN THE DOOR AND I HIT MY BACK ON THE SIDE OF THE VEHICLE. FOUR OF MY SMALL CHILDREN WERE OUTSIDE OF THE VEHICLE WHEN THIS HAPPENED. THERE WAS A DECENT AMOUNT OF DAMAGE TO THE VEHICLE. I TOOK MY VEHICLE TO A LOCAL DEALERSHIP WHERE THE PROBLEM WAS NOT DUPLICATED AND THEY COULD DO NOTHING TO RECTIFY THE PROBLEM. I AM CURRENTLY WAITING TO HEAR BACK FROM THE MANUFACTURER. I HAVE RECEIVED MEDICAL ATTENTION FOR MY INJURIES AND A POLICE REPORT HAS BEEN FILED. THIS A VERY DANGEROUS ISSUE THAT NEEDS TO BE ADDRESSED. *TT *DT UPDATED 10/15/18*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11104873June 30, 2018
EXTERIOR LIGHTING
MOISTURE GOT INSIDE REAR 'RACETRACK' LIGHT AND NOW THAT PART DOES NOT LIGHT UP. MANY OTHER DURANGOS HAVE REPORTED THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104201June 27, 2018
EXTERIOR LIGHTING
WATER LEAKING INTO REAR LIFTGATE LIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104161June 26, 2018
EXTERIOR LIGHTING
THE MIDDLE SECTION OF MY REAR "RACE TRACK LED" TAILLIGHT WENT OUT AFTER ONLY HAVING THE CAR FOR 3 YEARS. THERE IS WATER IN THE HOUSING FOR THE LIGHT. I HAVE NEVER BEEN REAR ENDED OR IS THERE ANY VISIBLE CRACKS. FROM WHAT I'M FINDING ON THE INTERNET THIS SEEMS TO BE A MAJOR PROBLEM THAT IS AFFECTING MANY DURANGO OWNERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102529June 19, 2018
VISIBILITY/WIPER
THE SUNROOF GLASS ON OUR 2015 DURANGO EXPLODED OUTWARD WITHOUT WARNING. THE ENVIRONMENTAL FACTOR WAS NORMAL, DRIVING CONDITION WAS NORMAL. THE VEHICLE WAS IN MOTION ON A HIGHWAY BUT NO OTHER VEHICLE OR EXTERNAL OBJECTS WERE INVOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101475June 12, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
REAR TRACKLIGHT HOLDING WATER AFTER RAIN AND CARWASH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100188June 6, 2018
STRUCTURE:BODY, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WATER IN THE TAIL LIGHT EVENTUALLY BURNED OUT THE LOWER LEFT HAND SIDE, LOOKS TO BE FAULTY SEALANT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100190June 6, 2018
EXTERIOR LIGHTING
THE REAR PASSENGER LIGHT STAYS ON ALL THE TIME THE BLINKER WILL NOT WORK. WE HAVE CHANGED THE WHOLE UNIT AND IT STILL DOES THE SAME THING. I NOW HAVE IT AND THE SHOP AND GOING TO COST ME A LOT OF MONEY. MY DURANGO IT NOT OLD ENOUGH TO HAVE THIS PROBLEM. I LOVE MY DURANGO 2ND ONE WE HAVE BOUGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099153June 1, 2018
EXTERIOR LIGHTING
THE RACE TRACK BRAKE LIGHTING ON THE BACK HATCH HAS FILLED WITH WATER AND FAILED SAFETY INSPECTION. THERE ARE NO SCRAPES, SCRATCHES, OR ANY INDICATION THAT ANYTHING IS DAMAGED. THERE HAVE BEEN NUMEROUS COMPLAINTS FROM OTHER OWNERS WITH SIMILAR LIGHTING AND THE FIX IS OVER $1,000. I BOUGHT THE CAR BRAND NEW AND HAVE CONTACTED BOTH THE DEALER AND DODGE CORPORATE WHO WILL NOT ACCEPT RESPONSIBILITY FOR AN OBVIOUS DEFECT/DESIGN FLAW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098415May 29, 2018
EXTERIOR LIGHTING
SEALS AROUND THE REAR LIFTGATE RACETRACK LIGHTING HAVE ALLOWED WATER TO ENTER MAKING THE LIGHTS FAIL. THIS CAUSES A SAFETY ISSUE BY HAVING THE RACETRACK LIGHTS TO FAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098608May 29, 2018
SEAT BELTS
THE FRONT PASSENGER PILLAR LOOP OVERMOLDING HAS CRACKED. IT HAS CRACKED IN SUCH A MANNER THAT THE WEBSLOT WIDTH HAS BEEN REDUCED TO A POINT WHERE IT PINCHES THE WEBBING. THE BELT CAN BE EXTRACTED FOR WEARING, BUT THE RETRACTOR SPRING CANNOT RETRACTOR THE WEBBING. THIS CREATES A CONDITION WHERE THE PASSENGER CAN BUCKLE UP, AND IF THEY LEAN FORWARD, THEY CAN INADVERTENTLY CREATE SLACK IN THE BELT SYSTEM. THIS HAPPENED OVER THE WINTER IN MICHIGAN. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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