Dodge Durango Complaints (2013)

640 consumer complaints on file.

#11016278August 18, 2017
ELECTRICAL SYSTEM
P60 RECALL A JOKE WHEN LIVES ARE AT RISK!! MY FAMILY COULD HAVE BEEN KILLED AND WE NEED A CLASS ACTION SUIT TO GET DODGE TO TAKE PEOPLES LIVES SERIOUSLY! MY WIFE WAS DRIVING OUR 2013 DURANGO WITH MY TWO YOUNG GIRLS COMING HOME FROM SCHOOL WHEN THEY ALL NOTICED A BAD BURNING SMELL AND THEN SMOKE STARTED COMING THROUGH THE AIR VENTS AND THE A/C WENT HOT. SHE PULLED OVER AND I CAME TO MEET THEM ON SIDE OF BUSY MILITARY TRAIL WITH THE BURNING TRUCK I WAS TOLD. LIFTED THE HOOD AND I NOTICED THE ALTERNATOR WAS SUPER HOT AND HAD BURNED THE SERPENTINE BELT. WENT TO CHECK BATTERY IN TRUCK ACTUALLY UNDER PASSANGER'S SEAT, THIS WAS EXTREMELY HOT AS WELL. HAD DURANGO TOWED TO HOUSE THE RESEARCH MORE ABOUT PROBLEM AND FOUND THIS RECALL P60!! I FIGURED THE ALTERNATOR WAS FRIED AND BATTERY TOOK A DUMP AS WELL, SO OFF I WENT TO PURCHASED BOTH PARTS FOR ME TO REPLACE AND HOPEFULLY FIX THIS MAJOR LIFE SAFETY ISSUE. I PUT IN THE NEW BATTERY AND THE ALTERNATOR BEGAN TO SMOKE BADLY AND TRUCK WAS ACTUALLY OFF. PULLED BATTERY OUT AND THEN DECIDED TO CHANGE ALTERNATOR FIRST. ALL COMPLETE AND THEN HOOKED UP NEW BATTERY ALL WELL, TRUCK STARTED AND NO SMOKE. BATTERY LIGHT CAME ON NOW AND TRUCK WIPERS STARTED TO GO WITH DASH LIGHT DOING CRAZY THINGS, TRUCK STALLED OUT AND WOULD NOT RESTART. FINALLY HAD IT TOWED TO LOCAL FIRESTONE FOR DIAGNOSTICS AND CURRENTLY STILL WAITING TO FIND OUT WHAT IS WRONG AND HOW MUCH IT WILL BE TO FIX TRUCK BACK TO NORMAL. I AM SCARED FOR MY FAMILY THAT DRIVES IN THIS TRUCK EVERYDAY. I CAN NOT BELIEVE MY VEHICLE AND OTHERS THIS HAS HAPPENED TO IS NOT ON RECALL DUE TO STUPID AMPS!! DODGE AND CHRYSLER SHOULD BE ASHAMED THEY HAVE DONE NOTHING AND SCARED OF THE FIRST PERSON OR FAMILY THEY WILL KILL WITH THESE DURANGOS. I HOPE SOMETHING IS DONE QUICKLY TO RESOLVE ISSUES AND PAY FOR ALL THE FIXES NEEDED BECAUSE OF THEIR FAULTY TRUCKS. MUST RECALL ALL NOW!
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11015785August 16, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 30 MPH, ALL THE WARNING INDICATORS SUDDENLY ILLUMINATED AND THE VEHICLE STALLED. SMOKE BEGAN TO FILL UP THE CABIN FROM THE VENTS INSIDE THE VEHICLE. THE CONTACT HAD THE VEHICLE TOWED TO KENDALL DODGE, CHRYSLER, JEEP, RAM IN MIAMI, FL WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR, PCM, AND BATTERY FAILED DUE TO AN INTERNAL SHORT AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBERS: 14V634000 (ELECTRICAL SYSTEM) AND 17V435000 (ELECTRICAL SYSTEM); HOWEVER, THE VIN WAS EXCLUDED FROM BOTH RECALLS. THE MANUFACTURER OPENED CASE NUMBER: 32173838 AND STATED THEY WOULD BE ABLE TO OFFER LITTLE ASSISTANCE REGARDING THE REPAIR SEPARATE FROM THE RECALLS. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11015251August 14, 2017
ELECTRICAL SYSTEM, SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING 55 MPH, THE HEADREST DETACHED FROM THE DRIVER'S SEAT. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH REAR COLLISION SENSORS THAT CAUSED THE FAILURE. AUTONATION CHRYSLER DODGE JEEP RAM & FIAT IN PHOENIX, ARIZONA CONFIRMED THAT THE REAR COLLISION SENSORS WERE FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014492August 10, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING 55 MPH, THE SEAT BELT WARNING INDICATOR ILLUMINATED AND THE WINDSHIELD WIPER BLADES STARTED OPERATING WITHOUT WARNING. THE VEHICLE LOST POWER AND STALLED. THE CONTACT WAS UNABLE TO REMOVE THE KEY FROM THE IGNITION. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. THE CONTACT CALLED SCOTT EVANS CHRYSLER DODGE JEEP RAM AT (770) 834-5050 AND WAS ADVISED TO REPLACE THE BATTERY. THE BATTERY WAS REPLACED AND WHEN THE CONTACT ATTEMPTED TO START THE VEHICLE, SMOKE WAS SEEN COMING FROM THE ALTERNATOR. THE VEHICLE WAS TURNED OFF AND THE BATTERY WAS DISCONNECTED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THEY WOULD SEND OUT AN INVESTIGATOR. THE VEHICLE WAS TOWED BACK TO THE DEALER FOR THE CHRYSLER INVESTIGATOR TO INSPECT THE VEHICLE. THE CONTACT WAS INFORMED BY THE INVESTIGATOR THAT THERE WAS NO SIGN OF A FIRE AND THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS THEN TOWED TO UNIVERSITY CHRYSLER, DODGE, JEEP, RAM OF ROME (2500 NEW CALHOUN HWY NE, ROME, GA 30161 (706) 232-7793) WHERE IT WAS DIAGNOSED WITH A FAULTY ALTERNATOR THAT NEEDED REPLACEMENT. THE ALTERNATOR WAS REPLACED, BUT THE VEHICLE WAS STILL UNABLE TO START. THE VEHICLE WAS THEN DIAGNOSED WITH A BURNT OUT TOTALLY INTEGRATED POWER MODULE DUE TO THE ALTERNATOR AND NEEDED REPLACEMENT. THE VEHICLE WAS STILL AT THE DEALER FOR REPAIRS. THE FAILURE MILEAGE WAS APPROXIMATELY 94,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11013836August 9, 2017
ELECTRICAL SYSTEM
VEHICLE SHUT DOWN IN MIDDLE OF HIGH WITHOUT WARNING,ALL LIGHTS STARTEDFLASHING LIKE SEATBELT UNBUCKLED ,WINDSHIELD WIPERS CAME ON , IT JUST WENT CRAZY. THEN CUT OFF WITH NO POWER TO ANYTHING! I WAS ON HIGHWAY 166 IN CARROLLTON GA. WAS GOING STRAIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013719August 8, 2017
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING 35 MPH, THERE WAS A LOUD NOISE UNDER THE HOOD AND A STRONG BURNING ODOR WAS DETECTED. THE CONTACT NOTICED SMOKE UNDER THE HOOD. THE FIRE DEPARTMENT OPENED THE HOOD AND NOTICED THAT THERE WAS ONLY SMOKE AND NO FIRE. THE VEHICLE WAS TOWED TO THE DEALER (STERLING AUTOMOTIVE LOCATED AT 5504 I-49 NORTH SERVICE RD, OPELOUSAS, LA 70570; 337-942-1241) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11013465August 7, 2017
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
SUV WILL CRANK BUT WON'T START. EITHER THE FUEL PUMP RELAY IN THE TIPM IS GOING BAD OR THE FUEL PUMP IS GOING BAD. IS THEIR A RECALL FOR THE TIPM IF YOU CAN REACH OUT TO ME THAT WOULD BE GREAT. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013026August 5, 2017
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
MY WIFE ALONG WITH OUR 4 CHILDREN WERE DRIVING DOWN THE EXPRESSWAY WHEN OUR DODGE DURANGO LOST ALL POWER. ALL THE INDICATOR LIGHTS STARTED FLASHING ON THE INSTRUMENT PANEL. IF NOT FOR MY WIFE BEING A SAFE DRIVER GOD KNOWS WHAT COULD'VE BECOME OF MY FAMILY. CAR WON'T TURN ON SAYS THERE IS NO KEY PRESENT. WIPERS COME ON AND OFF, AC BLOWS HOT AIR, DOORS WON'T UNLOCK, RADIO TURNS ON AND OFF. IT'S VERY UPSETTING WHEN YOU THINK YOU'RE BUYING A QUALITY VEHICLE ONLY TO HAVE IT TURN OUT LIKE IT DID. MY WIFE HAS EXPRESSED THAT SHE NO LONGER WANTS TO DRIVE THE VEHICLE AS SHE IS SCARED SOMETHING LIKE THIS MIGHT HAPPEN AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012344August 2, 2017
ENGINE
CAR HAS STALLED TWICE AND WILL NOT START. FIRST INCIDENT HAPPENED SATURDAY 22 JULY 17 AND THE SECOND INCIDENT WEDNESDAY 2 AUG 17. SEEMS AS IT TRIES TO TURN OVER BUT WILL NOT TURN ON. I WAITED A FEW MINUTES BEFORE TRYING TO TURN ON. WHEN IT FINALLY DID I, I COULD NOT SHIFT GEARS AND THE BRAKE SEEMED TO BE LOCKED. I TRIED TURNING OF VEHICLE, BUT IT WOULD NOT TURN OFF. I FINALLY GOT IT TO TURN OFF AND I WAITED AGAIN A FEW MINUTES BEFORE TURNING BACK ON. MY CHECK ENGINE LIGHT HAS NOT TURNED ON YET AND NO MESSAGES HAVE CAME UP SAYING THERE ARE ANY ISSUES. BOTH TIMES VEHICLE WAS STATIONARY. FIRST TIME IT HAD BEEN OFF FOR AN HOUR, SECOND TIME IT HAD BEEN OFF FOR FOUR HOURS. I BELIEVE THAT THE ALTERNATOR IS THE PROBLEM. THIS VEHICLE HAS HAD RECALLS BEFORE SO I CHECKED TO SEE IF THERE WAS ANOTHER RECALL. THERE IS ONE DATED 10 JULY 17, IN WHICH IT IS DESCRIBING THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011406July 29, 2017
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
AS OF 7/28/2017, WHILE DRIVING ON THE HIGHWAY THE ALTERNATOR WENT OUT CAUSING THE COMPUTER SYSTEM TO ALSO GO OUT AND THE CAR STALL HAVING NO POWER . THE VEHICLE HAD TO BE TOW TO THE REPAIR SHOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010527July 25, 2017
ELECTRICAL SYSTEM
THE ALTERNATOR WENT OUT CAUSING THE COMPUTER SYSTEM TO ALSO GO OUT WHILE DRIVING DOWN A HIGHWAY. THE VEHICLE HAD TO BE TOWED TO A DODGE REPAIR SHOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006554July 20, 2017
ELECTRICAL SYSTEM
DRIVING 55MPH, BATTERY LIGHT COMES ON, THE ENGINE STARTS WHINING AND I START TO LOSE POWER AS I PULL INTO MY DRIVEWAY. CHECK MANUAL AND IT SAYS THE BATTERY LIGHT IS THE ELECTRICAL CHARGING SYSTEM. I GET OUT OF THE CAR AND SMELL AN ELECTRICAL BURNING SMELL. MANUAL SAYS TAKE TO DEALER FOR SERVICE. SERVICE CONFIRMS THE ELECTICAL BURNING SMELL CAME FROM A BAD ALTERNATOR. CHECK FOR RECALLS AND ONE JUST CAME OUT JULY 11, 2017 RECALL # T36 FOR THIS EXACT PROBLEM I JUST HAD. I SEND RECALL INFO TO DODGE SERVICE AND THEY CLAIM MY VIN DOESN'T FALL UNDER THE RECALL. HOW IN THE WORLD DOES IT NOT FALL UNDER THE RECALL WHEN IT IS DOING EXACTLY WHAT THE RECALL WAS STATING?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005606July 16, 2017
STRUCTURE:BODY
WAS DRIVING ON FREEWAY TO SAN ANTONIO TEXAS AND WITH NO WARNING BOTH FRONT FENDER FLARES FELL OFF AND GOT CAUGHT WITH FRONT TIRES AND CAUSE WIFE AND CAR BEHIND US TO ALMOST WRECK.. RESEACHED PROBLEM AND FOUND OUT IT HAPPENNG ALOT. THIS CAN CAUSE A CAR CRASH IF CARS BEHIND YOU ARE HIT WITH FENDER FLARES BY SURPIZE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005450July 15, 2017
POWER TRAIN
WAS DRIVING DOWN THE ROAD AND I HEARD A "THUNK" THE CHECK ENGINE LIGHT CAME ON AND WHEN I PRESSED THE GAS PEDAL THERE WAS NO POWER. I HAD TO PUT IT IN NEUTRAL THEN BACK IN TO DRIVE FOR IT TO WORK AGAIN. THIS HAPPENED SHORTLY AFTER ACCELERATING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004867July 12, 2017
SERVICE BRAKES
I WAS DRIVING DOWN MY STREET IN MY 2013 DODGE DURANGO. I GOT TO THE INTERSECTION AND LIKE ANY OTHER PERSON I WENT TO STOP. I DEPRESSED MY BARBRAKE PEDAL AND NOTHING HAPPENED. THERE WAS ALSO A LOUD HISSING NOICE. NO LIGHTS SUCH AS ABS WAS ON WHEN I STARTED THE CAR. I THANKFULLY DIDN'T HIT ANYONE AND WAS ABLE TO COAST AND WAIT FOR THE CAR TO STOP. LONG STORY SHORT IT HAD TO DO WITH A SAFTEY RECALL ( THE RECEIPT SAYS RECALL P14) FOR THE BRAKE BOOSTER THAT WAS NOT FIXED AT THE DEALERSHIP CORRECTLY. I WAS VERY DISSAPOINTED IN THE CAR OVERALL, I HAD THREE PROBLEMS IN ABOUT A MONTH WITH MY KIDS IN THE CAR ALL THREE TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002464June 30, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD, WAITED A FEW MINUTES, AND WAS ABLE TO RESUME DRIVING. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO BIG M CHRYSLER DEALER (LOCATED ON 1010 ELIZABETH ST, NICHOLASVILLE, KY 40356) WHERE IT WAS DIAGNOSED, BUT A FAILURE CODE COULD NOT BE FOUND. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, WHEN THE CONTACT ATTEMPTED TO START THE VEHICLE, IT FAILED TO START. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT THE FUEL PUMP RELAY WAS REPLACED PER AN UNKNOWN RECALL IN AUGUST OF 2015. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002428June 29, 2017
ELECTRICAL SYSTEM
JUNE 4 2017WHILE DRIVING MY 2013 DODGE DURANGO 55200 MILES WE EXPERIENCED 100%ELECTRICAL FAILURE THAT CAUSED THE VEHICLE TO SHUT DOWN WHILE OPERATING ON A CITY STREET.. ENGINE FAILURE, LOSS OF BRAKES, COOLING SYSTEM AND RADIO SHIRT OFF AND WIPERS CAME ON AS VEHICLE DIED. SMOKE ENTERED THE CABIN AND WE WERE UNABLE TO OPERATE WINDOWS AND DOOR LOCKS. OUR TODDLERS WERE IN THE 2ND AND 3RD ROW SEATING. WE HAD TO CLIMB OVER THE FRONT SEATS TO GET THE KIDS OUT SAFELY. THE 180 AMP ALTERNATOR FAILED EXACTLY AS THE 160 AMPS SAFETY RECALL HAVE BEEN RECALLED. THE ALTERNATOR MELTED AND MELTED THE CONNECTOR CABLE AND DAMAGED THE BATTERY AND PCM. WE CONTACTED FCA AND THE REFUSED TO APPLY THE 160 AMP SAFETY RECALL TO OUR VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002373June 29, 2017
FUEL/PROPULSION SYSTEM
I TRAVELED ABOUT 45 MINUTES AWAY FROM MY HOME STOPPED. GOT BACK IN TO TRAVEL BACK HOME AND THE WOULD NOT CRANK. THE STARTER ENGAGED BUT IT DID NOT START. AFTER A FEW MINUTES IT STARTED. AFTER GETTING HOME I WENT TO O'REILLY'S TO GET THE BATTERY CHECK AND SEE IF THERE WAS ANY CODES. EVERY THERE CHECK THE VEHICLE WOULD NOT START. IT WAS THE SAME PROBLEM. I RECEIVED NOT WARNING AT ALL THIS WAS ABOUT TO HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000805June 23, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
ALTERNATOR CAUGHT ON FIRE, IMPACTING MY BATTERY AND AFTER GETTING THIS FIXED I AM STILL HAVING PROBLEMS WITH THE VEHICLE FAILING AFTER I JUST GOT IT OUT OF THE SERVICE CENTER. THE FIRST TIME THE ALTERNATOR CAUGHT ON FIRE IT WAS IN IDLE, STATIONARY. THE SECOND ALTERCATION AFTER PICKING IT UP FROM THE DEALERSHIP IT HAD INTERIOR/EXTERIOR LIGHTS GOING ON AND OFF ALONG WITH MY WINDSHIELD WIPERS OPERATING WHILE OFF. I HAVE HAD A NUMBER OF PROBLEMS SINCE PURCHASING THIS VEHICLE AND BELIEVE I WAS SOLD A LEMON. I WOULD LIKE TO GET THIS ADDRESSED ASAP! THANKS MUCH.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10993500June 6, 2017
ELECTRICAL SYSTEM
ALL ELECTRIC KEEPS FADING IN AND OUT, DOESN'T MATTER WHAT WHERE OR HOW WE ARE DRIVING IT JUST RANDOMLY FADES IN AND OUT AND HAS COMPLETELY SHUT OFF A FEW TIMES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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