Dodge Durango Complaints (2013)

640 consumer complaints on file.

#11097158May 22, 2018
ELECTRICAL SYSTEM
WE HAVE OWNED OUR 2013 DODGE DURANGO SINCE IT HAD 30 MILES ON IT. IT HAS 60,000+ MILES ON IT AND FOR THE LAST YEAR IT HAS FAILED TO START ON MULTIPLE OCCASIONS. WE TOOK IT TO THE CERRITOS DODGE DEALERSHIP AND THEY SAID IT COULD BE 2 THINGS. ONE IS $900+ AND THE OTHER IS $1200+ TO FIX IT. WHY SHOULD WE PAY FOR SOMETHING THAT COMES FAULTY FROM THE MANUFACTURER? THIS IS NOT OIL OR A FILTER THAT NEEDS CHANGING EVERY FEW MONTHS. AN ELECTRICAL COMPONENT SHOULD NOT BE GOING OUT AT SUCH AN EARLY RATE PLUS BE SO EXPENSIVE. MY BRPTHER BOUGHT THE SAME TRUCK A FEW MONTHS BEFORE US AND IT HAS HAD THE SAME ISSUES AND THEN SOME. THEIR TRUCK ACTUALLY STALLED ON THEM WHILE ON THE STREET. THE TRUCK WOULD NOT START FOR OVER AN HOUR. THEY HAD TO GET IT TOWED HOME. THE NEXT DAY WHEN THEY WOKE UP IT STARTED LIKE NOTHING EVER HAPPENED. WHEN THEY TOOK IT TO THE DEALERSHIP THAT SAME DAY THEY TESTED EVERYTHING AND SAID NOTHING WAS WRONG WITH IT. NOW WHAT THE HELL IS WRONG WITH THE VEHICLE? WHY SHOULD WE HAVE TO PAY THOUSANDS OF DOLLARS FOR FAULTY MANUFACTURER PARTS? CHRYSLER/DODGE NEEDS TO FIX THIS ISSUE ONCE AND FOR ALL. LETS NOT WAIT FOR SOMEONE TO DIE FROM THESE FAULTY PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096428May 16, 2018
SEATS
WHILE DRIVING ON THE HIGHWAY I FELT MY HEAD JERK FORWARD AND HEARD A POP FROM MY HEADREST. AT THE TIME I WAS DRIVING STRAIGHT GOING ABOUT 68 MPH. WHEN I FELT THE IMPACT BEHIND MY HEAD MY INSTINCT WAS TO HIT MY BRAKE THINKING SOMEONE HAD HIT ME FROM BEHIND, BUT ONCE I LOOKED AROUND THERE WAS NO ONE CLOSE BEHIND OR TO THE SIDES OF ME. I PULLED OFF THE HIGHWAY AND LOOKED AT THE HEADREST AND NOTICED IT HAD POPPED OPEN. THIS ONLY OCCURRED ON THE DRIVER SEAT HEADREST. AGAIN, I WAS NOT INVOLVED IN ANY COLLISION AT OR AROUND THE TIME OF THE INCIDENT. I HAVE BEEN IN COLLISIONS YEARS PRIOR TO THIS, BUT NONE FROM BEHIND.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11092572May 8, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I'VE BEEN HAVING ISSUES WITH MY VEHICLE STALLING AT RANDOM TIMES WHERE I'M STUCK STRANDED FOR ABOUT 2 TO 5 MINUTES BEFORE THE VEHICLE WILL START AGAIN WITHIN THE LAST YEAR. I'VE HAD MULTIPLE CASES OPEN WITH CHRYSLER AND THE LOCAL DEALERSHIP IN HAMPON VIRGINIA. MY CURRENT CASE NUMBER WITH CHRYSLER IS 34055781. I'M NOW GETTING THE RUN AROUND AND CHRYSLER SEEMS UNWILLING TO HELP ME. THIS VEHICLE IS UNSAFE AND UNRELIABLE AND I FEAR MY FAMILY OR MYSELF WILL END UP IN AN ACCIDENT DUE TO THE LACK OF STEERING WHEN IT SHUTS OFF WITHOUT WARNING. I'VE LOOK ON THE INTERNET AND IT'S LITTERED WITH THIS VERY ISSUE THAT CHRYSLER WILL NOT ACKNOWLEDGE AS A ISSUE. I DON'T KNOW WHERE ELSE TO TURN AND I HOPE THAT SOMEONE CAN PROVIDE ME SOME GUIDANCE AND LET ME KNOW WHAT OPTIONS IF ANY I HAVE TO EITHER GET OUT OF THIS VEHICLE THROUGH CHRYSLER OR MAKE THEM FIX THE ISSUE PERMANENTLY. IT STALLS AT RANDOM, SITTING AT A RED LIGHT, DRIVING DOWN THE HIGHWAY AT ANY GIVEN SPEED. CHRYSLER CLAIMS THAT THEY'VE REPLACED ALTERNATORS, FUEL PUMP RELAY AND TIPM, BUT IT'S STILL DOING IT AND IT STARTED OUT OF NOWHERE. I'VE REPORTED THIS ISSUE ABOUT 6 TIMES TO POMOCO CHRYSLER DODGE JEEP RAM OF HAMPTON AND 4 TIMES NOW TO CHRYSLER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091607May 3, 2018
ENGINE
THIS IS A PROBLEM IS ALOT OF DODGE VEHICLES WITH THE PENTASTAR ENGINES. THE VALVETRAIN IS A FLAWED DESIGN AND IS COSTING PEOPLE LOTS AND LOTS OF MONEY. MY PROBLEM IS THE ROLLER ROCKER ARM IS WORN AND TICKING. NOT A BIG DEAL RIGHT? HOW ABOUT $1900+ PARTS AND LABOR? WE, LIKE MOST AMERICANS, LIVE PAYCHECK TO PAYCHECK AND RELY ON OUR VEHICLES TO GET US TO AND FROM WORK. NOW, WHY DOES A VEHICLE, WITH JUST AT 100000 MILES, NEED NEW CAMSHAFTS, ROCKER ARMS, AND LIFTERS? WELL I'LL TELL YOU WHY. BECAUSE DODGE IS REFUSING TO RECALL ALL THESE UNITS DUE TO EXPENSE. WHAT ABOUT MY EXPENSE? WHY WOULD THEY BE ALLOWED TO NOT RECALL THIS DEFICIENT DESIGN? JUST WONDERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088359April 16, 2018
ENGINE
THE VEHICLE WILL START BUT WONT GO INTO GEAR. I HAVE TO TURN IT OFF AND ON FOR IT TO FINALLY GO INTO GEAR. WORKED FINE THE NEXT DAY. THIS HAS HAPPENED TWICE WITHIN A FEW WEEKS. OTHER THAN THAT SEEMS TO RUN FINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083874April 8, 2018
UNKNOWN OR OTHER
JUST BOUGHT VEHICLE NOT TOO LONG AGO HAVE HAD 3 ISSUES WITH THE CAR NOT STARTING. I PUSH THE PUSH BUTTON AND YOU HEAR IT TRYING TO TURN OVER BUT IT WON'T. ONE TIME IT STALLED IN MIDDLE OF ROAD WHEN DRIVING GOT IT TOWED TO DEALER SHIP THEY REPLACED A FUSE STARTED WORKING AGAIN. NOW IT'S HAPPENED TWICE IN LAST WEEK WHERE IT WON'T START I SEE SEVERAL OTHER COMPLAINTS FROM OTHER OWNERS WITH SAME ISSUE SOMETHING WITH THE TPIM. I CHECKED TO SEE IF THERE WAS A RECALL FOR THIS ON MY VEHICLE AND NONE CAME UP. I FEEL VERY UNSAFE NOW IN MY VEHICLE ESPECIALLY WHEN I HAVE MY CHILDREN IN IT .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080844March 22, 2018
SEATS
I DROPPED THE KEYS BETWEEN THE CAR SEAT AND THE CONSOLE. I MOVED THE SEAT TO THE FARTHEST POSITION THAT I WOULD GO BACK. I TURNED TO SIT ON THE OUTSIDE OF THE DOOR FRAME IN ORDER TO PUT MY LEFT HAND IN TO REACH THE KEYS. THERE WAS NOTHING MOVING BEFORE I MOVED MY HAND. AS SOON AS I TOUCHED THE KEYS THE SEAT CAME DOWN ON TO MY LEFT RING FINGER. I T JUST MOVED IN A DOWNWARD POSITION. I CALLED 911 BECAUSE I WAS UNABLE TO FREE MY HAND. THE WINSLOW POLICE DEPARTMENT RESPONDED AND ASSISTED WITH FREEING MY HAND. THE CAR WAS PARKED IN THE DRIVEWAY AND NOT MOVING AT THE TIME. I WENT TO THE PATIENT FIRST CARE CENTER AND THEY DID X-RAYS ON MY HAND.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11078808March 12, 2018
ENGINE
VEHICLE SHUTS OFF WITHOUT WARNING WHILE DRIVING, TOTAL LOSS OF POWER, STEERING, BRAKES AND THROTTLE. ALMOST KILLED MY FAMILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075158February 27, 2018
ELECTRICAL SYSTEM
BATTERY LIGHT COME ON, SHORTLY AFTER DASH BOARD LIGHTS FLICKERED, WINDSHIELD WIPERS TURNOFF ON BY THEMSELVES, HAZARDS ALSO TURNED ON, THEN RADIO AND A/C TURNOFF, POWER STEERING WAS LOST AND THE WHOLE CAR DIED. ONCE CAR DIED, I COULD NOT START IT, TRIED TO JUMP IT AND IT WAS DEAD, WOULD NOT TURNOVER. LATER I WAS INFORMED THE ALTERNATOR IS UNDER RECALL. WHEN REPAIRED BY DODGE, I WAS TOLD I NEEDED A NEW BATTERY AND STARTER. I BELIEVE THE ROOT CAUSE AND ALL REPAIRS SHOULD HAVE BEEN MADE BY DODGE AS THEY WERE ALL CONNECTED WITH SAME EVENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074940February 26, 2018
AIR BAGS, SEATS
VEHICLE WAS BACKED INTO A PARKING SPOT AT A RESTAURANT WITH NO POSSIBILITY OF A REAR END COLLISION WHEN THE ACTIVE HEAD RESTRAINT ON THE DRIVERS SIDE DEPLOYED. FORTUNATELY WE WERE PARKED, OTHERWISE IT COULD HAVE VERY EASILY CAUSED AN ACCIDENT. I HAVE NOTICED A NUMBER OF COMPLAINTS ABOUT THE ISSUE FROM OTHERS AS WELL. THE PLASTIC THAT HOLDS THE RETENTION ROD BROKE CAUSING THE RELEASE, SO THE WHOLE UNIT HAS TO BE REPLACED AT MY COST. YOU CAN SEE THE BROKEN PLASTIC IN THE PROVIDED PICTURE. THIS COULD BE A SERIOUS SAFETY ISSUE IF IT DEPLOYED WHILE SOMEONE WAS DRIVING DOWN THE HIGHWAY. I HAVE BEEN IN CONTACT WITH THE LOCAL DEALERSHIP WHERE IT WAS PURCHASED 3 DAYS PRIOR TO THE INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11071987February 9, 2018
STEERING
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE THE VEHICLE WAS UNDERGOING A ROUTINE OIL CHANGE, AN INDEPENDENT TECHNICIAN INFORMED THE CONTACT THAT THERE WAS A LEAK IN THE STEERING GEAR. IN ADDITION, IT WAS SUGGESTED THAT THE STEERING GEAR BE REPLACED. THE DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER INFORMED THE CONTACT TO CALL NHTSA TO ENFORCE THE RECALL. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) BUT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 56,115. PART DISTRIBUTION DISCONNECT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066431February 1, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. ON SEVERAL OCCASIONS, WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO CRANK. ALSO, THE BATTERY WARNING INDICATOR ILLUMINATED AND SMOKE APPEARED UNDER THE HOOD. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE CONTACT CALLED AUTONATION CHRYSLER DODGE JEEP RAM AND FIAT NORTH COLUMBUS (3000 N LAKE PKWY #100, COLUMBUS, GA 31909, (706) 522-2116) AND WAS INFORMED THAT THERE WOULD BE A FEE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11066484February 1, 2018
SEATS
WHILE DRIVING IN A PARKING LOT AT APROX 15 MPH DRIVERS SIDE HEAD REST EXPLODED SLAMMING INTO THE BACK OF MY HEAD CAUSING SOME PAIN . THIS STARTLED ME AND IF IN A DIFFERENT SCENERIO COULD HAVE CAUSED AN ACCIDENT. WHEN DEALER CONTACTED THEY STATED CLIPS COULD OF BROKEN, AND NOT COVERED BY THE WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066065January 31, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT THE KEY WOULD TURN OVER IN THE IGNITION, BUT THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (GALEANA AUTOMOTIVE GROUP, 28400 VAN DYKE AVE, WARREN, MI 48093) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065025January 26, 2018
ENGINE
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE STALLED ABRUPTLY. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE OR AFTER THE FAILURE. THE VEHICLE WAS TAKEN TO DAVE DENNIS CHRYSLER JEEP DODGE RAM (4232 COLONEL GLENN HWY IN DAYTON, OH) FOR DIAGNOSTIC TESTING, BUT THE RESULTS WERE UNDETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT BELIEVED THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064355January 23, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING 45 MPH, THE ACCELERATOR PEDAL WAS APPLIED BUT FAILED TO RESPOND. THE VEHICLE STALLED AND THE ABS WARNING INDICATOR AND TRACTION CONTROL INDICATOR ILLUMINATED. ADDITIONALLY, THE POWER STEERING BECAME INOPERABLE. THE VEHICLE WAS TOWED TO ROCKWALL CHRYSLER JEEP DODGE (970 I-30 E, ROCKWALL, TX 75087) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT TO PAY FOR THE REPAIRS. THE CONTACT WAS INFORMED THAT HE WOULD BE REIMBURSED WHEN THE PARTS BECOME AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063354January 17, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
TAKATA RECALL. RECALL FOR THE ALTERNATOR. I WAS DRIVING ON A VERY BUSY HIGH WAY 77SOUTH SPEED LIMIT 65 MPH WITH MY FAMILY N THE VEHICLE WHEN MY VEHICLE SUDDENLY STARTED SLOWING DOWN AND I WAS UNABLE TO STEER . MY CAR HAD COMPLETELY SHUT OFF NOTHING ELECTRICAL WORKED. IT PUT MY FAMILY AND I IN A VERY DANGEROUS SITUATION WITH OUT ANY WARNING. AND NOW I HAD TO BUY A BRAND NEW BATTERY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062866January 15, 2018
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
VEHICLE STATIONARY, INTERMITTENTLY NOT STARTING WHEN PUSH BUTTON HAS BEEN PRESSED, WE CAN HEAR STARTER ATTEMPTING TO ENGAGE BUT WILL NOT START. SOMETIMES THE STARTER CONTINUOUSLY RUNS FOR ABOUT 10 SECONDS ATTEMPTING TO START THE CAR AND THE ONLY WAY TO STOP THE STARTER, IS YOU HAVE TO LEAVE THE VEHICLE AND LOCK THE CAR W/KEY FOB. HAS DONE THIS INTERMITTENTLY SINCE JULY OF 2017. THE VEHICLE HAS HAD THE FUEL PUMP RELAY REPLACED DUE RECALL ON 09/2015. THE INTERMITTENT NON STARTING ISSUE HAS OCCURRED A TOTAL OF 12+ TIMES. ON TWO OF THE OCCURANCES THE PROBLEMS HAVE BEEN VIDEO TAPED. HAD THE VEHICLE TO THE DEALERSHIP TWO DIFFERENT TIMES AND BOTH TIMES THEY STATE THAT THEY COULD NOT GET THE VEHICLE TO DUPLICATE THE PROBLEM NOR WERE THERE ANY CODES IN THE SYSTEM, THEREFORE, THEY COULD NOT RESOLVE THE MATTER. WHEN WE TRIED TO SHOW THEM THE VIDEOS THEY ADVISED THAT THEY HAD NO INTEREST IN VIEWING THEM. THEY ALSO ADVISED SEVERAL TIMES THAT WITHOUT A DUPLICATION OF THE ISSUE, THAT THEY COULD DO NOTHING TO RESOLVE THE ISSUE. DEALERSHIP CONTINUES TO MAINTAIN THAT WE ARE THE ONLY ONES THAT THEY KNOW OF THAT IS HAVING THIS PARTICULAR ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061473January 9, 2018
SERVICE BRAKES
ICY CONDITIONS, AROUND DUSK. BREAKING MECHANISM FAILED TO WORK. GOT INTO A CAR ACCIDENT BECAUSE OF IT. THIS IS THE SECOND TIME THAT THE BOOSTER RECALL HAS HAPPENED. HAD TO GO OUT OF POCKET TO FIX VEHICLE AND HAVE NOT RECEIVED COMPENSATION FOR THE DAMAGES.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11057528December 30, 2017
ELECTRICAL SYSTEM, ENGINE, STEERING
WITHIN ABOUT THE LAST 6 WEEKS MY SUV HAS BEEN STALLING WHILE DRIVING IN HEAVY TRAFFIC AREAS WHICH IS HIGHLY DANGEROUS & I LOSE ALL CONTROL OF MY VEHICLE I HAVE CONTACTED THE DODGE DEALERSHIP WHERE I PURCHASED THIS VEHICLE FROM & THEY ARE DOING THE BARE MINIMUM TO CORRECT THIS ISSUE!!!! KNOWING MY VEHICLE HAS ACTIVE RECALLS!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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