Dodge Durango Complaints (2000)

1,075 consumer complaints on file.

#10096572October 12, 2004
VEHICLE SPEED CONTROL, AIR BAGS:FRONTAL
THE VEHICLE WAS IN THE PARK POSITION, WHEN THE CONSUMER TURNED THE KEY, THE VEHICLE JUST ACCELERATED. THE VEHICLE SPUN AROUND, MADE A LEFT HAND CUT GOING INTO A DITCH AND HITTING A TREE. THERE WERE INJURIES. THE CONSUMER HAD A BROKEN RIGHT LEG. THE AIR BAGS DID DEPLOY. PLEASE PROVIDE ANY FURTHER INFORMATION. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10095618October 12, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
MY COMPLAINT IS SIMPLY THAT I CANNOT UNDERSTAND WHY YOUR AGENCY HASN'T ORDERED A RECALL CONCERNING DEFECTIVE BALL JOINTS ON 2000 DODGE DURANGOS, AND DURANGOS OF OTHER MODEL YEARS SO AFFECTED. THESE DEFECTS ARE HIGHLY DANGEROUS, AND HIGHLY COSTLY TO OWNERS. YOUR INACTION IS SIMPLY FACILITATING DAIMLER CHRYSLER'S CYNICAL POLICY OF IGNORING THE ISSUE AND HOPING THAT IT BLOWS OVER. IN THE ABSENCE OF A RECALL ORDER, I FAIL TO SEE HOW YOUR AGENCY IS PROTECTING AMERICAN TAXPAYERS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095517October 8, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING, THE TRANSMISSION COMPLETELY FAILED. WHEN TRYING TO ACCELERATE THE VEHICLE WOULD NOT GO OVER 25 MPH AND THEN IT JUST WOULD NOT GO AT ALL. THE CONSUMER TOOK THE VEHICLE TO THE DEALER. THE CONSUMER WAS TOLD THERE WAS NOTHING THAT COULD BE DONE. PLEASE PROVIDE ANY FURTHER INFORMATION. PLEASE PROVIDE VEHICLE IDENTIFICATION NUMBER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093832October 8, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
10/8/04 DROVE VEHICLE FOR APPROX 4 MILES TODAY, EVERYTHING NORMAL AS COULD BE. LEAVING A PARKING SPOT WITH LIMITED CLEARANCE, REQUIRING A FULL TURN-TO-LOCK ON THE STEERING WHEEL, UPPER BALL JOINT FAILED, CAUSING SEPARATION OF THE FRONT AXLE (4WD), AND SEPARATION OF THE LOWER BALL JOINT. THERE WAS NO NOISE OR OTHER INDICATION OF IMPENDING FAILURE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093836October 8, 2004
STEERING
SEPTEMBER 12, I WENT TO BACK OUT OF A PARKING LOT AND THE TIE ROD END CAME UNHOOKED FROM THE RACK AND PINION STEERING. THE THREADS ON THE BOLTS WERE STRIPPED OUT. WHEN THE REPAIR SHOP WENT TO LOOSEN THE OTHER TIE ROD IT DISINTEGRATED. THEY COMMENTED THAT WE WERE REAL LUCKY IT HAD COME APART. THEY ALSO INDICATED THAT THE VEHICLE DIDN'T HAVE ENOUGH MILE TO WARRANT THE NEEDED REPAIRS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093713October 6, 2004
EXTERIOR LIGHTING:HEADLIGHTS
SINCE PURCHASING THE DURANGO, I HAVE EXPERIENCED SEVERAL ISSUES WITH THE CAR. THE LIGHTS TURN OFF WHEN DRIVING. WHEN THIS OCCURS, YOU HAVE 3 CHOICES: GET OFF THE ROAD; TURN ON THE HIGH BEAMS; FLICK THE LIGHTS AND HOPE THAT THEY COME ON.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093561October 4, 2004
FUEL SYSTEM, OTHER
OUR 2000 DODGE DURANGO WITH JUST OVER 36,000 MILES BLEW ON A TRIP OUT OF TOWN LEAVING US STRANDED. THE FACTORY WARRANTY HAD JUST EXPIRED. THE EXTENDED WARRANTY PEOPLE CAME DOWN AND ARE TRYING TO BLAME IT ON US, SAYING WE DIDN'T CHANGE THE OIL ENOUGH, (THAT'S RIDICULOUS) WE DID CHANGE THE OIL, BUT EVEN IF WE HADN'T IT SHOULDN'T MAKE THE ENGINE BLOW, IT MIGHT MAKE IT RUN LIKE CRAP, IT WASN'T REALLY DOING THAT EITHER. AFTER RESEARCHING ON THE INTERNET, I FOUND MANY OTHER PEOPLE WHO HAD THE SAME PROBLEM, IT TURNS OUT IT IS A PART IN THE OIL PUMP THAT SHOULD HAVE BEEN RECALLED IN 98,99, AND 2000 MODELS BEFORE THEY EXTENDED THE FACTORY WARRANTY IN LATER MODELS. DO THEY REALLY EXPECT PEOPLE WITH THESE PROBLEMS TO BUY A NEW MOTOR FOR 6,000, AND THEY DON'T HAVE TO BE RESPONSIBLE FOR ANY OF IT!!!! OUR DURANGO IS STILL AT THE DEALERSHIP, WE DON'T KNOW WHAT TO DO. CHRYSLER IS TRYING TO IGNORE US, TO TRADE FOR A NEW VEHICLE, WE WILL LOSE AROUND 4 THOUSAND DOLLARS AND OUR PAYMENTS WILL BE MORE EXPENSIVE THEN WE CAN REALLY AFFORD. WE STILL OWE $14,000 ON THAT PIECE OF CRAP. THEY NEED TO EXTEND THE WARRANTY LIKE VOLKSWAGEN AND TOYOTA DID WHEN THEY HAD THIS PROBLEM WITH SOME OF THEIR MODELS, OR DO SOMETHING!!!! THANK YOU. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10094715September 30, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
WHILE DRIVING DRIVER"SEHICLE WANDERED FROM SIDE TO SIDE. STEERING WHEEL WOULD PULL FROM LEFT TO RIGHT ON ITS OWN. CONSUMER DROVE VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT BOTH FRONTAL UPPER BALL JOINTS NEEDED TO BE REPLACED DUE TO CORROSION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10094634September 29, 2004
AIR BAGS:FRONTAL
WHILE DRIVING ACROSS AN INTERSECTION CONSUMER'S VEHICLE WAS HIT HEAD ON. THE VEHICLE THAT HIT CONSUMER'S VEHICLE WAS TOTALED. UPON IMPACT, AIR BAG DID NOT DEPLOY.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10089506September 28, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
WHILE DRIVING LEFT FRONT TIRE FELL OFF AFTER CROSSING A RAIL ROAD TRACK. THE BALL JOINTS WERE DEFECTIVE. DEALER STATED THIS WAS NOT UNDER WARRANTY.*AK *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093206September 27, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
I HAVE A 2000 DODGE DURANGO AND I HAVE HAD PROBLEMS WITH MY BALLJOINTS. I'VE HAD MY CAR IN FOR NUMEROUS PROBLEMS BUT NONE AS SCARY AS THE NEAR LOOSING CONTROL OF MY CAR EVERYTIME I GO OVER A POTHOLE OR UNEVEN PAVEMENT. FINALLY IN MARCH 2004 I HAD ALL FOUR OF THE BALLJOINTS REPLACED BECAUSE THEY WERE FOUND TO HAVE "EXCESSIVE RADIAL FREE PLAY, OVER .250 INCH". AFTER HAVING THEM REPLACED IN MARCH THERE IS STILL A PROBLEM. I BROUGHT THE CAR BACK FOR THE SAME PROBLEM BUT WAS TOLD THAT EVERYTHING WAS TIGHT BUT THAT I NEEDED NEW SHOCKS. I'VE REPLACED THE SHOCKS AND THE PROBLEM STILL PERSISTS. I ASKED THE DEALER IF I COULD HAVE THE OLD PARTS BUT THEY SAID SINCE IT WAS A WARRANTY ISSUE THAT I WOULDN'T BE ABLE TO HAVE THEM BECASUSE THEY WOULD HAVE TO SEND THEM BACK TO MOPAR. I ALSO ASKED IF THE BALLJOINTS THAT WERE REPLACED WERE THE SAME AS THE OLD ONES, THE SAME TYPE, SAME MANUFACTURE AND THE DEALER TOLD ME THERE WAS NO WAY FOR HIM TO KNOW. BECAUSE IF THEY WERE THE OLD TYPE THEN I WOULD LIKE THE NEW TYPE PUT ONE. I FEEL LUCKY THAT I PURCHASED AN EXTENDED WARRANTY BECAUSE I HAVEN'T HAD TO PAY FOR THE REPLACEMENT OF THE BALLJOINTS, BUT I DID HAVE TO PAY 500 DOLLARS FOR REPLACING THE SHOCKS. I JUST HOPE I REALLY NEEDED THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10094319September 24, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
WHILE DRIVING A LOUD NOISE WAS HEARD COMING FROM THE UNDERNEATH THE VEHICLE. THE NOISE ESCALATED LOUDER AND LOUDER. CONSUMER TOOK VEHICLE TO DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE LOWER BALL JOINTS NEEDED TO BE REPLACED DUE TO CORROSION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093001September 21, 2004
ENGINE AND ENGINE COOLING:ENGINE
MY 2000 DURANGO SLT WAS BEING DRIVEN BY MY SON WHEN THE CHECK GAUGES LIGHT CAME ON. IT WAS TOWED TO A GARAGE SINCE THEY TOLD US NOT TO DRIVE IT. THEY PROCEEDED TO CHANGE THE OIL FIRST, SINCE THE OIL PRESSURE GAUGE WAS JUMPING UP AND DOWN. THEY THEN STARTED THE DURANGO AND REVVED THE ENGINE FOR A WHILE. WE THEN HAD IT TOWED TO OUR HOUSE SINCE MY HUSBAND IS A MECHANIC. HE WAS GOING TO LOOK AT IT AND WHEN HE DID HE DISCOVERED THAT ONE OF THE RODS WERE BENT SO THIS MEANS THE ENGINE NEEDS REPLACED. OIL CHANGES ON MY DURANGO WERE DONE AS SCHEDULED BY MY HUSBAND, IN FACT HE HAD CHECKED THE OIL 2 DAYS PRIOR TO THE INCIDENT AND WENT AND BOUGHT A NEW OIL FILTER AND A NEW CASE OF OIL TO CHANGE THE OIL. MY SON CALLED DAHMLER-CHRYSLER AND THEY TOLD HIM THAT THERE HAD NEVER BEEN ANY COMPLAINTS MADE TO THEM ABOUT THE ENGINE AND THAT THERE WAS NO RECALLS DONE ON THE VEHICLE. THESE CHECKS WERE EVEN DONE WITH US GIVING THEM THE VIN OF THE VEHICLE. WE ARE NOW LOOKING AT HAVING TO SPEND $2000 FOR AN ENGINE AND THAT IS ONE WITH 60,000 MILES ON IT AND BEING REBUILT. SEEING THE OTHER COMPLAINTS ON THE WEBSITES THAT I HAVE BEEN TO, DODGE HAS TO BE AT FAULT FOR A DEFECT ON THE ENGINE OR OIL PUMP WHICH WOULD CAUSE THE OIL TO GUM UP JUST SITTING THERE AND NOT BEING PUMPED THROUGH THE ENGINE TO KEEP CRUCIAL PARTS LUBRICATED TO FUNCTION PROPERLY. TO BE HONEST IT MAKES ME WORRIED ABOUT GOING OUT AND PAYING THE MONEY FOR ANOTHER ENGINE SEEING THAT MAYBE NEXT MONTH IT WOULD END UP TEARING UP AGAIN. I FEEL THAT DODGE SHOULD DO SOMETHING ABOUT THE PROBLEMS WITH THIS ENGINE IN THIS PARTICULAR VEHICLE BEFORE SOMEONE GETS KILLED DUE TO ENGINE FAILURE AND THE FAMILY OF THAT PERSON FINDS THIS INFORMATION AND DAHMLER-CHRYSLER IS INVOLVED IN A CLASS ACTION LAWSUIT AND THAT COULD BE EVEN MORE DEVISTATING THE COMPANY THAN A RECALL ON THE ENGINES THAT DON'T WORK CORRECTLY TO BEGIN WITH.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089940September 21, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
CONSUMER COMPLAINED ABOUT A BALL JOINTS WERE REPLACED.*AK THE VEHICLE SHAKES WHEN DRIVING SPEEDS OF 40 MPH AND HIGHER. *TC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092690September 17, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE SHIFTING TRANSMISSION DOWNN SHIFTED ON ITS ON. TRANSMISSION HESITATED WHILE APPLYING THE ACCELERATOR PEDAL, AND THEN ACCELERATED ON ITS OWN. CONSUMER DROVE VEHICLE TO THE DEALER, AND MECHANIC COULD NOT DUPLICATE THE PROBLEM.*AK THE DRIVER INFORMED THE MECHANIC THAT THIS PROBLEM HAS OCCURRED MORE THAN ONCE AND HAS NOT BEEN RESOLVED. PLEASE FILL IN ADDITIONAL INFORMATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091119September 16, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
THE BALL JOINTS ON MY 2000 DURANGO ARE SHOWING PREMATURE WEAR. THE MECHANIC SAYS THE VEHICLE WILL SOON BE UNSAFE TO DRIVE WITHOUT FIXING THIS. DODGE KNOWS ABOUT THIS PROBLEM AND THE FACT THAT IT PUTS ME AND MY FAMILY IN DANGER BY DRIVING IT, BUT THEY HAVE NOT WARNED ME OF THIS PROBLEM, NOR DOES THEIR MAINTENANCE SCHEDULE INDICATE THAT THESE PARTS NEED INSPECTION AT ANY GIVEN INTERVAL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091006September 14, 2004
SEATS
I AM WRITING THIS EMAIL TO EXPRESS MY DEEP CONCERN FOR THE SAFETY OF CHILDREN RIDING IN THE REAR 3RD BENCH SEAT OF DODGE DURANGO'S. MY HUSBAND AND I HAVE A 2000 DODGE DURANGO. WE RECENTLY HAVE BEEN PUTTING MY 4 YEAR OLD SON'S BOOSTER SEAT IN THE BENCH SEAT SINCE THE BIRTH OF OUR 3RD CHILD. WE FIGURED WE COULD STILL USE THE DURANGO INSTEAD OF BUYING A MINI VAN. IT BECAME EVIDENT TO US ON A RECENT CAR TRIP THAT THE REAR BENCH SEAT DOES NOT LOCK INTO POSITION. MY HUSBAND AND I CAN EASILY PUSH ON THE SEATBACK FROM THE REAR AND IT WILL FOLD TO THE FLOOR. WE IMMEDIATELY ENVISIONED THE SAFETY HAZARDS THIS COULD IMPOSE ON ANYONE RIDING IN THE REAR BENCH SEAT, ESPECIALLY FOR CHILDREN. A REAR END COLLISION COULD SEND ANYONE FLYING FORWARD, EVEN IF THEY HAD THEIR SEATBELTS IN PLACE. I TURNED TO MY OWNERS MANUAL FOR ANSWERS AND IT GIVES A WARNING TO "MAKE SURE THE CUSHION IS PROPERLY ENGAGED UNDER THE SEATBACK TO PROPERLY LOCK THE SEATBACK IN THE RIDING POSITION". IN OUR EXPERIENCE THIS POSITIONING DID NOT LOCK THE SEAT. I CONTACTED TWO DEALERSHIPS EXPRESSING MY CONCERN AND GOT NO REAL ANSWERS. CHAMPION DODGE IN BARRINGTON SAID IT WAS UNSAFE FOR CHILDREN TO BE PLACED IN THE BENCH SEAT. VIKING DODGE OF CRYSTAL LAKE SIMPLY SAID THAT IF IT WAS IN THE OWNERS MANUAL IT MUST BE TRUE. I THEN CONTACTED THE CUSTOMER SERVICE CENTER FOR DAIMLERCHRYSLER CORPORATION AND THEY SAID IT WAS UNSAFE FOR CHILDREN TO RIDE IN THE BENCH SEAT AND THAT THERE IS NO LOCKING MECHANISM. GIVEN THIS INFORMATION I FEEL THAT ANYONE WHO RIDES IN THAT BENCH SEAT IS AT RISK FOR SERIOUS INJURY. IT IS A SMALLER SEAT AND I COULD SEE A LOT OF PEOPLE WANTING TO PLACE CHILDREN BACK THERE. A LOT OF PARENTS COULD BE USING THAT SEAT FOR EXTRA CHILDREN THEY ARE TRANSPORTING IN CAR POOLS. I FEEL THIS SAFETY CONCERN NEEDS TO PUBLICIZED TO PREVENT SERIOUS INJURY. I FEEL DAIMLERCHRYSLER CORPORATION NEEDS TO PERFORM A RECALL ON ALL DURANGO'S AFFECTED AND INSTALL A LOCKING MECHANISM TO THE BENCH SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090909September 13, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
BASIC AUTO CHECKUP DESOVERED ISSUE. WHEN THE VEHICLE WAS LIFTED IN THE AIR THE FRONT END FELL APART. BOTH BALL JOINTS FOR THE 2000 DURANGO I OWN HAD TO BE REPLACED WHICH END UP COSTING CLOSE TO $500. I HAD HEARD 1 YEAR AGO ABOUT POSSIBLE PROBLEM BUT DIDN'T THINK ANYTHING OF IT UNTIL NOW WHICH LEAD ME TO RESEARCH IT. IT WOULD SEEM THIS IS A VERY COMMON ISSUE, AND IT COULD HAVE POSSIBLITY BEEN WORSE BY IT FALLING OFF WHILE I WAS DRIVING, WHICH COULD HAVE RESULTING IS SERIOUS INJURY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083441September 8, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, AIR BAGS
WHILE DRIVING AT ANY SPEED, CONSUMER CAN HEAR A CLICKING SOUND COMING FROM THE FRONT WHEELS. A MECHANIC EXAMINED THE VEHICLE AND FOUND THAT THE BALL JOINTS WERE WORN ON BOTH SIDES. THE CONSUMER ALSO FOUND OUT THAT THE CLOCK SPRING IS DEFECTIVE IN THE VEHICLE. *LA *TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091498September 7, 2004
SUSPENSION
WHILE DRIVING AT ANY SPEED, THE VEHICLE VIBRATED AND JERKED UNCONTROLLABLY. THE CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND DROVE IT TO THE DEALER FOR INSPECTION. THE CAUSE HAS NOT BEEN DETERMINED AT THIS TIME. PLEASE PROVIDE FURTHER DETAILS. THIS INFORMATION WAS PROVIDED BY JACQUELINE JUFTON. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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