Dodge Durango Complaints (2015)

505 consumer complaints on file.

#11191590March 26, 2019
EXTERIOR LIGHTING
WATER IS FILLING UP IN THE BOTTOM OF THE RACE TRACK LIGHTS IN THE REAR. THIS IS APPARENTLY A COMMON DEFECT IN THE DESIGN OF THE CASING THAT A LOT OF PEOPLE ARE HAVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191349March 25, 2019
POWER TRAIN, VEHICLE SPEED CONTROL
DODGE DURANGO RECALL U65/NHTSA 18V-332 VEHICLE MALFUNCTION CAUSED THE VEHICLE (IN MOTION, BUT SLOWING) TO ACCELERATE (LEAP FORWARD) UNEXPECTEDLY, CAUSING AN ACCIDENT. THIS HAPPENED ON A CITY STREET.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11191356March 25, 2019
POWER TRAIN, VEHICLE SPEED CONTROL
DODGE DURANGO U65/NHTSA 18V-332 VEHICLE MALFUNCTION CAUSED THE VEHICLE (IN MOTION, BUT SLOWING) TO ACCELERATE (LEAP FORWARD) UNEXPECTEDLY, CAUSING AN ACCIDENT. THIS HAPPENED ON A CITY STREET. THIS WAS THE SECOND ACCIDENT WITH SIMILAR CIRCUMSTANCES IN THIS VEHICLE. AFTER THE FIRST ACCIDENT (6/28/18), WE TOOK THE DURANGO TO THE DODGE DEALERSHIP AND WERE TOLD NOTHING WAS WRONG WITH THE VEHICLE. THE DURANGO U65 RECALL NOTICE ARRIVED IN THE MAIL A FEW DAYS AFTER THE SECOND ACCIDENT, AND WE IMMEDIATELY MADE AN APPOINTMENT AT THE DODGE DEALERSHIP FOR THE FIX.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11191122March 23, 2019
ELECTRICAL SYSTEM
RACETRACKLIGHT TAILGATE HAS WATER IN IT WHICH BURNT OUT LIGHT. WARRANTY NOT COVERING. MAJOR ISSUE WITH ALL DURANGO'S WITH RACE TRACK TAILGATE LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190663March 22, 2019
EXTERIOR LIGHTING
CENTER REAR TAIL LIGHT ASSEMBLY HAS SHORT ON RIGHT SIDE. SEVERAL LED BULBS NO LONGER LIGHT UP AFFECTING VEHICLE VISIBILITY. THERE IS NO VISIBLE DAMAGE TO THE LENS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190397March 21, 2019
EXTERIOR LIGHTING
RAIN WATER GETTING INTO TAILLIGHT ASSEMBLY CAUSING WATER TO POOL INSIDE LIGHT AND CAUSE LEDS TO SHORT AND NO LONGER ILLUMINATE. AND THE COST TO REPLACE THE ASSEMBLY IS OVER $1000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190089March 19, 2019
EXTERIOR LIGHTING
RACE TRACK TAILLIGHT ON REAR DECKLID HAS WATER POOLING IN THE BOTTOM RIGHT CORNER OF LIGHT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186181March 12, 2019
EXTERIOR LIGHTING
LIGHT ON TAILGATE FILLED WITH WATER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185519March 9, 2019
EXTERIOR LIGHTING
BROUGHT MY 2015 DODGE DURANGO IN FOR A STATE INSPECTION. WAS TOLD THAT THERE WAS A COMPUTER ERROR MESSAGE STATING "LIFTGATE PARK LAMP SHORT". THE SERVICE PERSON STATED THAT THERE WAS WATER IN THE LIGHT, AND THAT I WOULD NEED TO HAVE IT REPLACED TO PASS INSPECTION FOR ROUGHLY $1200. WHEN ASKED HOW THE WATER GOT IN, HE DID NOT KNOW. BECAUSE WATER WAS THE CAUSE OF THE SHORT, IT WAS NOT COVERED BY THE MAXIMUM CARE VEHICLE PROTECTION WARRANTY THAT I PURCHASED WHEN I BOUGHT THE CAR. WHEN I GOOGLED THE PROBLEM, I SAW THAT MANY OTHERS WERE HAVING THE SAME ISSUES AND WERE COMPLETING THIS FORM TO HAVE NHTSA LOOK INTO THE PROBLEM WITH WATER LEAKING INTO THE LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183827March 3, 2019
EXTERIOR LIGHTING
39,000 MILES. LEFT FRONT TURN SIGNAL WITH CORROSION ON BULB CAUSING IT NOT TO FUNCTION. MULTIPLE LED BULBS BURNED OUT AND REPLACED. NOW REAR TAIL LIGHT ASSEMBLY LEDS BURNING OUT. ALL VERY EARLY IN LIFE OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183360March 1, 2019
EXTERIOR LIGHTING:TAIL LIGHTS
TL* THE CONTACT OWNS A 2015 DODGE DURANGO. ON SEVERAL OCCASIONS, WHILE DRIVING, THE REAR TAIL LIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO REED CHRYSLER DODGE JEEP RAM (3100 S US-169, ST JOSEPH, MO 64503, (816) 233-9149) WHERE IT WAS DIAGNOSED THAT THERE WAS MOISTURE IN THE TAIL LIGHTS; HOWEVER, THE MECHANIC WAS UNABLE TO FIND A FRACTURE IN THE TAIL LIGHT FIXTURES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182682February 26, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I RECENTLY NOTICED STILL WATER INSIDE MY REAR CENTER TAIL LAMP ON THE LIFT GATE WHILE PARKED BEFORE LEAVING HOME, THAT WOULDN'T LEAVE, AS A RESULT OF THIS A PORTION OF THE LAMP HAD WENT OUT AND NO LONGER WORKED, EVENTUALLY THE ENTIRE LAMP STOPPED WORKING NOW CAUSING A SAFETY CONCERN AS I AM NOW LESS VISIBLE TO THOSE BEHIND ME AND CAUSING ME TO BE TICKETED SEVERAL TIMES FROM LAW ENFORCEMENT BECAUSE OF THE LAMP BEING OUT WHICH IS NOW TURNING THIS INTO A $2000 PLUS PROBLEM. I HAVE DONE MY RESEARCH AND HAVE LEARNED THAT THOUSANDS OF OTHER DURANGO OWNERS FROM 2014 AND 2015 ARE HAVING THIS SAME ISSUE AND THIS NEEDS TO BE A RECALLED PART. I ALSO HAVE YOUNGER SIBLINGS THAT USE MY TRUCK FROM TIME TO TIME TO TRAVEL TO WORK AND SCHOOL AND A GRANDMOTHER WHO DRIVES MY VEHICLE AT TIMES AND I CAN NO LONGER LET THEM DRIVE MY VEHICLE BECAUSE I DON'T WANT THEM TO DESTROY THEIR DRIVING RECORD WITH CONSTANT TICKETS BECAUSE OF THE LAMP BEING OUT NOR MY GRANDMOTHER OR POSSIBLY GETTING INTO AN ACCIDENT DUE TO THE DIFFICULTY OF BEING SEEN FROM BEHIND NOW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181122February 19, 2019
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT PURCHASED A 2015 DODGE DURANGO. WHEN THE VEHICLE WAS PURCHASED, THE DEALER (JIMMY BRITT CHEVROLET BUICK GMC, 1011 TOWN CREEK BLVD, GREENSBORO, GA 30642, (706) 453-2500) STATED THAT THERE WERE NO RECALLS OR FAILURES WITH THE VEHICLE. HOWEVER, THE CONTACT HAD TO MAKE SEVERAL REPAIRS. THE CONTACT STATED THAT THE ELECTRICAL SYSTEM FAILED, WHICH AFFECTED THE HEATING AND AIR CONDITIONING. ALSO, THE MILEAGE ON THE ODOMETER WAS INCORRECT BASED ON THE PREVIOUS OWNER. THE DEALER FINALLY AGREED TO REPAIR THE VEHICLE AFTER THE CONTACT INFORMED THEM THAT SHE WAS AWARE OF THE FAILURES. THE MOST RECENT FAILURE WAS WITH THE TRANSMISSION, WHICH WAS CURRENTLY BEING REPAIRED. THE DEALER STATED THAT DUE TO THE ODOMETER MILEAGE DIFFERENCE, THE CONTACT WOULD HAVE TO TAKE A FINANCIAL LOSS IN ORDER TO TRADE IN THE VEHICLE. THE CONTACT DID NOT THE STATE FROM WHERE THE VEHICLE WAS PURCHASED DID NOT HAVE A "LEMON LAW" AND WAS REFERRED TO THE STATE'S ATTORNEY GENERAL'S OFFICE IN HER HOME STATE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180955February 18, 2019
EXTERIOR LIGHTING
CENTER REAR TAIL LIGHT ASSEMBLY COLLECTS WATER AND SHORTS OUT. BULBS NO LONGER LIGHT UP AFFECTING VEHICLE VISIBILITY. THERE IS NO VISIBLE DAMAGE TO THE LENSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180438February 16, 2019
VEHICLE SPEED CONTROL
ON 1/19/2019, I WENT TO BRAKE WHILE DRIVING MY DODGE DURANGO, AND THE CAR VIOLENTLY SHOOK, MADE A REVVING NOISE, AND ACCELERATED. MY FOOT WAS TO THE FLOOR AND THE CAR WOULD NOT STOP. I HIT TWO CARS IN FRONT OF ME, WHICH WAS THE ONLY WAY THE CAR ACTUALLY STOPPED MOVING, AND IT WASN'T UNTIL I TURNED THE CAR COMPLETELY OFF THAT THE NOISE AND SHAKING STOPPED. A CASE WAS OPENED WITH FIAT CHRYSLER CORPORATE OFFICE THE DATE OF THE ACCIDENT. A 3RD PARTY COMPANY WAS HIRED TO INVESTIGATE THE VEHICLE AND PULL DATE OFF OF THE ELECTRONIC DATA RECORD. THAT REPORT WAS FORWARDED TO FCA FOR REVIEW ON 1/26/2019. TO DATE, NO ONE FROM FCA HAS CONTACTED ME REGARDING THE STATUS OF MY CASE. I CALL DAILY ONLY TO BE TOLD I WILL RECEIVE A PHONE CALL FROM SOMEONE, WHICH HAS YET TO HAPPEN. NO NAME, NUMBER, OR CONTACT INFORMATION HAS BEEN GIVEN TO ME. I WAS TOLD A LETTER WAS MAILED OUT TO ME FROM THE LEGAL DEPARTMENT WITH FCA ON 2/6/2019. TO DATE, NO LETTER HAS ARRIVED, AND WHEN I ASKED CORPORATE FOR INFORMATION ON WHO SENT THE LETTER, I AM NOT PROVIDED A NAME OR NUMBER OF ANYONE I CAN VERBALLY SPEAK WITH. I WAS ALSO TOLD SEVERAL VOICEMAIL MESSAGES HAVE BEEN LEFT FOR ME, BUT WHEN THE REPRESENTATIVE WENT TO CONFIRM MY PHONE NUMBER, THEY ADMITTED THEY HAD NO PHONE NUMBER ON FILE FOR ME - SO HOW COULD A VOICEMAIL MESSAGE BE LEFT? THIS ACCIDENT OCCURRED IN FRONT OF AN ELEMENTARY SCHOOL, DURING SCHOOL DROP OFF. THE OUTCOME COULD HAVE BEEN MUCH WORSE, AND THE FACT THAT NO ONE FROM A LARGE CORPORATION IS COMMUNICATING WITH ME IS APPALLING. I HAVE A VEHICLE THAT IS UN-DRIVABLE, AND I AM STILL PAYING A MONTHLY PAYMENT, EVEN THOUGH I CANNOT DRIVE THE CAR. I NEED INFORMATION ON THE STATUS OF MY CASE, AND NO ONE IS PROVIDING IT TO ME.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11176572February 12, 2019
FUEL/PROPULSION SYSTEM
CHECK ENGINE LIGHT WILL NOT GO OFF. HAD THE VEHICLE CHECKED THREE TIMES WITH SMOKE TEST AND SHOWS NO LEAKS. THE COMPUTER SHOWS A LEAK IN THE FUEL LINE AND CLEARS THE CHECK ENGINE LIGHT BUT COMES BACK ON A COUPLE DAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174915February 7, 2019
EXTERIOR LIGHTING
THE REAR "RACETRACK" TAIL LAMP WHICH SPANS THE LIFTGATE FILLS WITH WATER. THIS IS THE SECOND TAIL LAMP ASSEMBLY ON MY VEHICLE. THE FIRST ONE WAS REPLACED BY DODGE UNDER WARRANTY. LESS THAN 1 YEAR LATER, THE REPLACEMENT IS ALSO LEAKING. SEVERAL REPORTS OF WATER IN THE LENS CAUSING ULTIMATE FAILURE OF THE ELECTRONICS AND THE LAMP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174801February 6, 2019
EXTERIOR LIGHTING
REAR HATCH TAIL LIGHT GOT WATER INSIDE OF IT. RAIN WATER. POOR SEAL. NOW PART OF LIGHT IS NOT WORKING. THE DEALERSHIP QUOTED APPROXIMATELY $1200.00 TO REPLACE. ANOTHER $200.00 LABOR. CAN'T JUST REPLACE A BULB. HAVE TO REPLACE THE WHOLE ASSEMBLY. I AM LEARNING THIS IS A COMMON ISSUE WITH DURANGO'S THAT HAVE THIS LIGHT. THIS IS A MANUFACTURE FLAW WITH THESE LIGHT ASSEMBLIES. THEY SHOULD BE RECALLED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174356February 4, 2019
STRUCTURE:BODY, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
RACETRACK LIGHT IN BACK OF DURANGO HAS WATER IN IT. PART OF LED LIGHT PANELIS NOW OUT AFTER A GOOD RAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173238January 31, 2019
STRUCTURE, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 DODGE DURANGO. THE CONTACT STATED THAT THE TAIL LIGHTS FAILED TO ILLUMINATE DUE TO MOISTURE FROM THE RAIN. THE VEHICLE WAS TAKEN TO DIEHL CHRYSLER DODGE JEEP RAM OF ROBINSON (6181 STEUBENVILLE PIKE, MCKEES ROCKS, PA 15136, (412) 722-1800), BUT WAS NOT DIAGNOSED BECAUSE IT EXCEEDED 36,000 MILES. THE DEALER STATED THAT THE FAILURE WAS A WEATHER ISSUE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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