Dodge Durango Complaints (2000)

1,075 consumer complaints on file.

#10104672December 28, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
ON SEPT. 17, 2004, I TOOK MY 2000 DODGE DURANGO TO THE NORM REEVES DEALERSHIP IN TEMECULA, CALIFORNIA, FOR SOME WARRANTY WORK AND A 60,000 MILE SERVICE. I WAS INFORMED THAT I NEEDED NEW BRAKES, AND I AUTHORIZED THIS SERVICE. I LATER GOT A CALL AND WAS INFORMED THAT THE REAR DIFFERENTIAL NEEDED SERVICE. WHILE THIS SERVICE WAS BEING PERFORMED, APPARENTLY THE LEFT FRONT SPINDLE CAME OUT WHEN THE CALIPER BOLT WAS BEING REMOVED. I WAS TOLD THAT MY WHEELS COULD HAVE FALLEN OFF. THESE TWO REPAIRS CAME TO NEARLY $1,000.00. MY QUESTION IS: IS ANY OF THIS RELATED TO THE BALL JOINT MOISTURE LEAK THAT WAS RECENTLY PUBLICIZED BY YOUR ORGANIZATION? IF SO, HOW SHOULD I ATTEMPT TO GET REIMBURSEMENT FROM THE DEALERSHIP AND/OR DODGE? THANK YOU FOR YOUR ASSISTANCE! I AM A SINGLE PARENT, AND FEEL I WAS TAKEN ADVANTAGE OF BECAUSE I HAVE NO AUTOMOTIVE KNOWLEDGE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104459December 24, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
NOISE,POOR HANDLING.UNEVEN TIRE WARE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105402December 23, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
BALL JOINTS FAILURE. CONTROL ARM REPLACED WITH POLYURETHANE. *BF THE CONSUMER STATED THAT SHE HAD THE UPPER BALL JOINTS REPLACED THREE TIMES. *TC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105258December 23, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
FRONT BRAKE PADS/ROTORS WERE CAUSING THE VEHICLE TO PULSATE WHEN BRAKING AT ANY SPEED. DEALERSHIP REPAIRED VEHICLE FIVE TIMES, BUT THE CONSUMER WAS STILL HAVING THE SAME PROBLEMS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101066December 21, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
CONSUMER REPLACED THE BALL JOINTS IN AUGUST 2003. AS OF TODAY PASSENEGER'S SIDE BALL JOINTS NEED TO BE REPLACED. CONSUMER WAS FRUSTRATED. *AK *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104102December 19, 2004
SUSPENSION:FRONT
APRIL L. RAY(SPOUSE), TOLD ME OF NOISE COMING FROM THE FRONT END OF THE VEHICLE, AROUND WHEEL WELLS, BEFORE I COULD HAVE THIS LOOKED INTO, TODAY(DECEMBER 19, 2004), MY WIFE WAS DRIVING DOWN WOODROW KAY RD. IN ROCKMART GA., AS SHE DROVE UP A SLIGHT INCLINE THAT BARED TO THE LEFT, SHE NOTICED THE DRIVER SIDE WHEEL STARTED TO WOBBLE, BEFORE SHE COULD GET OVER THE HILL, AND CLEAR OF ANY TRAFFIC, SHE HEARD A SNAP OR POP SOUND, THEN THE DRIVER SIDE WHEEL BOWED OUT AND SHE LOST CONTROL OF THE VEHICLE. WHICH IN AN INSTANT THREW HER ACROSS THE OPPOSITE LANE AND INTO THE EMBANKMENT ON THE OTHER SIDE OF THE ROAD. AFTER HITTING THE EMBANKMENT THE VEHICLE CAME TO A REST ON THE DRIVER SIDE BUMPER, THE DRIVER SIDE WHEEL WAS COMPLETELY BOWED TOWARDS THE REAR OF THE VEHICLE. THIS IS A CURRENT INSURANCE CLAIM, BUT WE ARE WAITING TO HEAR OF THE RESULTS, WHICH ALSO RESULTED IN TWO FALSE CITATIONS FOR HER DRIVING ABILITY. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10103969December 16, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WINDOW MOTORS HAVE BEEN REPLACED IN THREE OUT OF FOUR WINDOWS...AND I AM THE ONLY DRIVER/OPERATOR! NOW THE LEFT REAR WINDOW IS NOT WORKING AGAIN AND OF COURSE THE VEHICLE IS OUT OF WARRANTY. SO IT WILL COST ME ANOTHER COUPLE OF HUNDRED DOLLARS FOR A WINDOW THAT HAS NEVER BEEN USED!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103009December 15, 2004
SUSPENSION:FRONT
CLANKING GRINDING NOISE IN FRONT END WHILE MAKING SLOW LEFT OR RIGHT TURNS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103854December 15, 2004
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
TRANSFER CASE FAILED TWICE. AS A RESULT, VEHICLE BECAME INOPERABLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102965December 14, 2004
WHEELS
FRONT LEFT WHEEL FELL OFF CAUSING CRASH AND COLLISION INTO GUARD RAIL, $10,000 WORTH OF DAMAGE TO VEHICLE STILL WAITING FOR RESPONSE FROM DODGE. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10102813December 13, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
I HAVE A 200 DODGE DURANGO, I;D HAD THIS VEHICLE FOR A YEAR NOW I RECENTLY HAD A LOT OF PROBLEMS WITH THIS VEHCICLE THE MASTE SWICTH TO THE WINDOW DOESN'T WORK. THE WINDOW GETS STUCK AND IT COMES UP AND WHEN IT WANTS TO. I WAS LOOKING THROUGH THE COMPLIANTS ON THIS VEHCILE AND OTHERS CAR HAD THE SAME PROBLEM. ALSO NOW THE DOOR LOCKS ARE NOT UNLOCKING ALSO. I WAS WONDERING IF IT IS A MANUFACTOR PROBLEM?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103573December 13, 2004
SUSPENSION:FRONT
WHILE DRIVING 55 MPH AND CHANGING LANES CONSUMER HEARD A LOUD POPPING SOUND. CONSUMER PULLED OVER AND FOUND THE FRONT PASSENGER SIDE TIRE WHEEL WAS TITLED OUTWARD. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102846December 13, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
DOOR MAKES LOUD NOISE WHEN LOCKING, AND DOSEN'T UNLOCK BY REMOTE HAVE TO UNLOCK DOOR FOR PASSENGER TO GET IN, ALSO WHEN AOUTO LOCK ENGAGES MAKE REALY LOUD NOISE, TOOK DURANGO IN WHILE AND WAS TOLD THAT THE REGULATOR WAS OUT. THIS SEEMS LIKE ITS A DEFECT IN WORKMANSHIP OR THE PARTS THAT CONTROLE THE LOCKING MACHANISM, NOTICES OTHER DURANGOS HAVEING THE SAME PROBLEM MUST BE RECALLED , AND I HAVE LESS THAN 40K MILES ON DURANGO SO ITS NOT FROM PROLONG USE ITS A DEFECT!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102848December 13, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER ARM
SHORTLY AFTER PURCHASE OF VEHICLE, THE NEW FRONT END TIRES WERE WORN OUT AND A SQUEEKING NOISE WAS ASSOCIATED. T IRES LOST TRACTION IN TURNS CAN LEAD TO ROLLOVERS. RONT CONTROL ARM/UPPER & LOWER WERE REPLACED WITH 4 NEW TIRES. SQUEAKING IN FRONT END STILL NOTICEABLE AND UNREPAIRED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102496December 10, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
(1) DRIVING VEHICLE, NORMAL SPEED, CROSSING RAILROAD TRACKS (2) UPPER BALL JOINT SEPARATED, ALLOWING RIGHT FRONT WHEEL ASSEMBLY TO COME FALL OUSIDE THE VEHICLE. FAILURE CAUSED LACK OF STEERING CONTROL OF VEHICLE UNTIL STOPPED. DAMAGE AFFECTED ALL RELATED PARTS OUTSIDE OF FRAME INCLUDING ABS SENSOR, UPPER AND LOWER CONTROL ARMS, TIRE WHEEL, WHEEL BERRINGS, AXEL, DRIVE SHAFT, BRAKE LINE, LOWER BALL JOINT, STEERING ARM, ETC. (3) ALL COMPONENTS REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102525December 10, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
I HAD NOTIICE FOR SOME TIME THAT MY VEHICLE , A 2000 DURANGO HAD AN UNUSUSAL NOISE WHEN TURNING TO THE RIGHT ALONG WITH A "LOOSE" FEEL WHEN DRIVING ,ESPECIALLY WHEN ON A CURVE OR BUMPY ROAD. I TOOK MY VEHICLE TO A LOCAL DEALER TO BE CHECKED OUT AND THEIR FIRST RESPONSE WAS THAT I NEEDED TO HAVE MY UPPER BALL JOINTS REPLACED. I HAD PURCHASED EXTENDED WARRANTY INSURANCE FOR THE VEHICLE SO THAT PAID FOR MOST OF THE REPLACEMENT COST BUT THAT DID NOT PAY ANYTHING FOR THE FRONT END ALIGNMENT REQUIRED AFTER THE BALL JOINTS WERE REPLACED. IT SEEMS REALLY UNUSUSUL THAT BALL JOINTS WHICH REQUIRE NO LUBRICATION AND CAN NOT BE LUBRICATED WOULD DETERIORATE SO RAPIDLY IN JUST 40000 MILES OF NORMAL OPERATION. AT THE TIME I ALSO WONDERED WHY THEY IMMEDIATELY DECIDED THAT THE UPPER BALL JOINTS WERE DEFECTIVE BUT I SEE FROM THE NEWS NOW THAT DAIMLER CHRYSLER HAS HAD A GOOD INDICATION THAT THEY DID HAVE A PROBLEM AND JUST HOPED TO KEEP ME QUIET. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102561December 10, 2004
SEAT BELTS:REAR/OTHER
THE SEAT BELT IN THE BACK SEAT OF MY DURANGO COMES UNFASTENED, SUDDENLY. IT SEEMS TO BE SECURELY FASTENED, BUT JUST UNHOOKS FOR NO PARTICULAR REASON.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102580December 10, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
MY 2000 DODGE DURANGO WAS DIAGNOSED WITH UNDERCARRIAGE PROBLEMS AND IN NEED OF BALL JOINT REPLACEMENT AND NUMEROUS OTHER PARTS IN BOTH FRONT TIRES. IN ADDITION, I HAVE REPLACED THE CV JOINTS ONCE ALREADY BECAUSE THEY WERE WORN OUT AND THEY ARE IN NEED OF REPLACEMENT AGAIN. THE BALL JOINTS ARE A CRITICAL PART OF THE SUSPENSION, STEERING, AND SAFETY OF ANY VEHICLE, PASSENGERS, AND OTHERS. IF THE BALL JOINTS SHALL FAIL, AS MANY HAVE INDICATED HAVE DONE ON DODGE DURANGO'S, THERE WOULD BE SERIOUS INJURY, DAMAGE, AND POTENTIAL DEATH FOR THOSE INVOLVED. I HAVE ALSO REPLACED THE TIRES TO DUE UNEVEN WARE, WHICH I HAVE BEEN TOLD COULD BE DUE TO THE BALL JOINTS. WITH THE HISTORY OF THE BALL JOINT PROBLEMS WITH DODGE DURANGOS, THERE SHOULD BE NO REASON DODGE DOESN'T RECALL THEM. DODGE'S LIABILITY AND CONSEQUENCE FOR NOT RECALLING THEM WILL BE FAR MORE DRAMATIC AND FINANCIALLY NEGATIVE AFTER MORE BALL JOINTS FAIL CAUSING MORE ACCIDENTS, INJURIES, AND DEATHS RESULTING IN LAWSUITS. FOR ONE WOULD HATE TO SEE ANYONE HURT OR KILLED DUE TO DODGE'S NEGLIGENCE. ESTIMATE TO FIX IS AROUND $1600 FOR THE BALL JOINTS IN THE FRONT END. THE CV JOINTS WILL ALSO NEED REPAIRING. SINCE THIS IS AN OBVIOUS DEFECT IN THE MANUFACTURING OF THE DURANGO, I DO NOT BELIEVE I SHOULD PAY FOR IT. DURANGO'S RECORD FOR INFERIOR UNDERCARRIAGE SHOULD BE ENOUGH FOR THE AUTO INDUSTRY TO DEMAND COMPENSATION TO ALL OWNERS OF THE DURANGO. THIS DOESN'T TAKE INTO ACCOUNT THE POTENTIAL PROPERTY DAMAGE AND PHYSICAL INJURIES OR DEATHS THAT HAVE BEEN OR WILL BE CAUSED BY THIS DEFECT IN THE DODGE DURANGO BALL JOINTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103535December 10, 2004
SUSPENSION
WHILE DRIVING ON THE HIGHWAY 65 MPH CAR STALLED. CONSUMER LOST CONTROL OF STEERING AND BRAKES AS WELL. SHE THEN VEERED TO THE RIGHT SIDE OF THE ROAD COMING TO A STOP.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102598December 10, 2004
SUSPENSION, POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL), LATCHES/LOCKS/LINKAGES:DOORS:LATCH, STEERING, AIR BAGS, POWER TRAIN
WINDING SOUND IN STEERING WHEN TUNING WHEEL,HORIBLE SOUND WHILE TURNING WHEELS AND BACKING UP,DOOR LOCKS ARE IN LOCKED POSITION (CAN'T OPEN TO GET OUT OF CAR AND LOUD SOUND GOING OFF WHEN DOOR LOCKS ARE SUPPOSED TO SELF LOCK AT 25 MPH)BOUGHT CAR IN 2001, AFTER 6 MO TOOK CAR TO DEARERSHIP TO REPORT PROBLEMS WHILE STILL UNDER WARRANTY AND THEY SAID NOTHING WAS WRONG. STILL HAVE PAPERWORK TO SHOW OF THE COMPLAINTS.I HAVE 3 SMALL GRANDCHILDREN I TAKE CARE OF AND TRANSPORT IN THE VEHICLE. HOPE YOU PEOPLE DO SOMETHING ABOUT THIS BEFORE SOMEONE DIES OR YOU WILL REALLY BE OUT OF POCKET. I HAVE LESS THAT 60,000 MILES ON SUV SO THIS CAN'T BE DUE TO WEAR AND TEAR. ( I MARKED OEM YES IF THAT PERTAINS TO ORIGINAL PARTS ON SUV). *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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