Dodge Durango Complaints (2007)

275 consumer complaints on file.

#10252227December 18, 2008
TIRES:VALVE
TL*THE CONTACT OWNS A 2007 DODGE DURANGO WITH MOPAR VALVE STEMS, SERIAL NUMBER: 881F6D3C PART NUMBER: 1-560294658B. THE TIRE MECHANIC WAS REPAIRING THE FLAT TIRE WHICH RESULTED FROM A DEFECTIVE VALVE STEM. HE STATED THAT THERE IS A SENSOR INSIDE THE WHEEL WITH AN ALUMINUM VALVE STEM WHICH DETERIORATED. HE ALSO STATED THAT THE CORE IS MADE OUT OF THE INCORRECT TYPE OF METAL. EACH VALVE STEM COST $52.00 PER TIRE. THERE WAS NO RECALL ON THE VALVE STEM. THE MILEAGE WAS NOT AVAILABLE. UPDATED 01/09/09. *LJ UPDATED 01/12/09. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242008September 12, 2008
SEATS
I HAVE A 2007 DODGE AND THE SEATS ARE DEFECTED. THEY STAIN EVEN WITH WATER. I HAVE TAKEN IT TO THE DEALER SHIP SEVERAL TIME AND FINALLY WE HAVE CAME TO A RESOLUTION. I WILL HAVE THEM REPLACED WITH LEATHER AND BE DONE WITH THIS PROBLEM BUT THE SEATS ARE GOING TO STAIN AND THERE'S NOTING NO ONE CAN DO TO GET THEM OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236599August 1, 2008
EXTERIOR LIGHTING
IT APPEARS IN WARM WEATHER, THE SIGNALING SYSTEM MALFUNCTIONS. THEY WILL NOT FUNCTION FOR LEFT OR RIGHT SIGNALS AND HAZARD LIGHTS DO NOT OPERATE. WHEN YOU PLACED THE SIGNAL ON IT CLICKS VERY QUICKLY AND SOUNDS AS IF SOMETHING IS FRYING, THEN IT SHUTS OFF. WHEN YOU TRY THE SIGNAL AGAIN, IT DOES NOT WORK AT ALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232389June 26, 2008
TIRES
TL*THE CONTACT OWNS A 2007 DODGE DURANGO. WHILE DRIVING 65 MPH AND TOWING AN RV, THE FRONT DRIVER SIDE TIRE CAME OFF OF THE RIM. THE VEHICLE AND THE RV WERE DESTROYED. THE TIRES WERE INSPECTED AND A TECHNICIAN STATED THAT THEY WERE 2-PLY SIDEWALL TIRES, WHICH COULD ONLY SUPPORT 1,300 LBS, ALTHOUGH THE MANUFACTURED ADVERTISED THAT THE VEHICLE COULD TOW 10,000 LBS. THEREFORE, THE TIRES THAT WERE PLACED ON THE VEHICLE WERE MEANT FOR LIGHT PASSENGER VEHICLES. THE FAILURE AND CURRENT MILEAGES WERE 12,000. UPDATED 09/16/08. *LJ UPDATED 09/18/08. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10229176May 29, 2008
STEERING
TL*THE CONTACT OWNS A 2007 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 40 MPH AND ATTEMPTING TO MAKE A TURN AROUND A CURVE, THE STEERING WHEEL LOCKED AND THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL. SHE HAD TO WAIT A MINUTE OR TWO FOR THE STEERING WHEEL TO UNLOCK. THE VEHICLE WAS TAKEN TO A DEALER, WHO INSTRUCTED HER TO LOOK IN THE OWNER'S MANUAL AND CALL THE NUMBERS LISTED REGARDING RECALL INFORMATION. THE VIN IS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 06V386000 (STEERING). THE CURRENT MILEAGE WAS 43,331 AND FAILURE MILEAGE WAS 42,831. UPDATED 06/16/08 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226033April 29, 2008
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL*THE CONTACT OWNS A 2007 DODGE DURANGO. WHILE PULLING INTO A TIRE SHOP PARKING LOT, THE CONTACT'S FOOT SLIPPED OFF THE BRAKE PEDAL AND ONTO THE ACCELERATOR PEDAL. THE VEHICLE DROVE INTO THE TIRE SHOP WALL AND THROUGH THE SHOWROOM FLOOR. AN EMPLOYEE SUSTAINED A BROKEN LEG. A POLICE REPORT WAS FILED. THE CONTACT STATED THAT THE BRAKE AND ACCELERATOR PEDALS WERE TOO CLOSE AND SHOULD BE SPACED APART. THE FAILURE MILEAGE WAS 20,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10211526December 12, 2007
TIRES
I BOUGHT A CAR "DODGE DURANGO LIMITED" FROM DODGE DEALER "UNITED MOTORS" IN RIYADH, SAUDI ARABIA BACK IN OCT 29TH , 2007. THE PROBLEMS WITH THIS CAR STARTED SINCE I BOUGHT IT. SINCE I BOUGHT THE CAR, I STARTED TO FEEL VIBRATIONS IN AT THE STEERING AND A HIGH PITCH SOUND AT THE FRONT TO THE DEGREE THAT I COULD NOT WAIT FOR THE 5000 KM MAINTENANCE AND I NEEDED TO TAKE IT AT THE 3500 KM FOR FIXING THIS PROBLEM. THE OTHER PROBLEM WAS THAT THE REAR WINDOW DRIVER'S SWITCH WAS NOT WORKING. THE REPORT FROM MAINTENANCE WAS THE NEED FOR WHEEL BALANCE AND THEY SAID THAT THEY FIXED IT, SOFTWARE UPGRADE DONE FOR THE SOUND, BUT THEY APOLOGIZED ABOUT THE REAR WINDOW WITH NO FURTHER ACTION. AFTER RECEIVING THE CAR I STILL HAD THE PROBLEM OF VIBRATION BUT I BROUGHT IT AGAIN AT THE 5000 KM FOR THE GENERAL MAINTENANCE AND THE SAME PROBLEM OF VIBRATION. THIS TIME THE DEALER PROVIDED ME WITH A LETTER TO GOODYEAR TIRES AS AN EXPERT OPINION. THE GOODYEAR DEALER PROVIDED ME WITH A REPORT (ATTACHED) THAT THE TIRES ARE DEFECTIVE WITH FLAT SPOTS DUE TO STORAGE, NEED TO BE CHANGED AND ADVISED TO GET AND APPROVAL FROM DODGE DEALERSHIP. FIRST, I MET WITH MR. ALI M. RADAIDEH AND HIS WORDS WERE AS FOLLOWS: "WE DO NOT TAKE THE WORDS OF GOODYEAR DEALERSHIP AND WE HAVE TO MAKE OUR OWN INVESTIGATION" THIS WAS ALREADY DONE AND THEY TRIED THEIR BEST TWICE. "YOUR TIRES ARE SAFE AND CAN BE DRIVEN FOR EVEN ONE YEAR". THIS CONFLICTS WITH THE WORDS OF GOODYEAR DEALERSHIP AND REALLY ENDANGERS ME AND MY FAMILY'S SAFETY. AT THIS POINT, I NEEDED TO ESCALATE TO THE GENERAL MANAGER, "MR. FAISAL ALJAMAAN" WITH THE FOLLOWING WORDS AND BEHAVIOR: "DODGE AND GOODYEAR ARE POINTING FINGERS TO EACH OTHER AND YOU NEED TO WAIT TILL WE RESOLVE THIS". HE THREATENED ME" TO LOSE A LOT OF MONEY" WHEN I MENTIONED THE OPTION OF RETURNING THE CAR. *TR THANK YOU AND BEST REGARDS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211342December 10, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2007 DODGE DURANGO. THE CONTACT EXITED THE VEHICLE AND LEFT IT RUNNING. SHE REACHED INSIDE TO CUT OFF THE VEHICLE AND AS SOON AS SHE REMOVED THE KEYS FROM THE IGNITION, THE VEHICLE JUMPED OUT OF GEAR AND BEGAN TO ROLL BACK. THE CONTACT ATTEMPTED TO ENGAGE THE EMERGENCY BRAKE, BUT WAS UNSUCCESSFUL. THE DRIVER SIDE DOOR THREW THE CONTACT TO THE GROUND. THE FRONT TIRE RAN OVER THE CONTACT'S LEFT LEG. THE VEHICLE ROLLED INTO THE MIDDLE OF THE STREET AND STOPPED. SHE WAS TRANSPORTED TO THE HOSPITAL AND SUSTAINED INJURIES TO HER LEFT LEG. THE DEALER HAS NOT BEEN NOTIFIED. THE CURRENT MILEAGE WAS 32,000 AND FAILURE MILEAGE WAS 25,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10208706November 12, 2007
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
I HAD BEEN NOTICING THAT WHEN I WOULD FILL UP MY DURANGO, WHEN IT GOT TO THE TOP, IT WOULD SPILL OUT ALL OVER MY CAR AND ON THE GROUND. AT FIRST I THOUGHT IT WAS JUST A FLUKE BUT IT HAS CONTINUED TO DO SO. I CALLED THE DEALERSHIP AND ALL THEY TOLD ME WAS THAT THEY WOULD JUST HAVE TO LOOK AT IT TO DISCOVER WHAT THE PROBLEM WAS. I THEN TOOK IT TO MY MECHANIC AND HE TOLD ME THAT THERE WAS A RECALL FOR THIS VERY THING AND ADVISED ME TO CALL THE NUMBER LISTED 1-800-853-1403. I WAS TOLD BY THE PERSON ON THE ON THE OTHER END THAT MY DURANGO WAS NOT ONE OF THEM. I PROCEEDED TO TELL HER EVEN THOUGH WHEN THIS VERY RECALL IS EXACTLY WHAT MY CAR IS DOING AND IT IS A 2005 MODEL. SHE SAID NO. WELL I AM NOW HAVING TO HAVE THIS SAME RECALL ISSUE FIXED AND PAID FOR OUT OF MY OWN POCKET BECAUSE YOU DON'T BELIEVE MY MECHANIC. HE WILL BE SUBMITTING THIS ON THE BILL AS TO WHAT HE HAD TO DO TO FIX THE PROBLEM. I TRIED DOING THIS THE NICE WAY BUT NO ONE ON THE OTHER END WOULD LISTEN. GO FIGURE. I WILL ALSO BE FILING A COMPLAINT WITH THE BBB AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208157November 7, 2007
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS, EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS, FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM, VISIBILITY:WINDSHIELD WIPER/WASHER:SWITCH/WIRING, STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE
I PURCHASED A BRAND NEW 2007 DODGE DURANGO ON 9/21/07 FROM HATCH MOTOR COMPANY IN SNOWFLAKE, AZ. I HAD THIS VEHICLE FOR 1 1/2 WEEKS WHEN IT STARTED GIVING ME PROBLEMS AND I REPORTED IT TO THE COMPANY AND THEY TOLD ME TO BRING IT IN. THE GAS GAUGE, HAZARD LIGHTS, SIGNAL LIGHTS, HIGH AND LOW BEAM LIGHTS WENT OUT. WHEN I TOOK THE VEHICLE IN, THEY CHECKED IT AND THEY SAID IT WAS THE CLUSTER BOX AND THEY HAD TO ORDER A NEW ONE. I ASKED THEM IF THEY COULD PROVIDE ME WITH A RENTAL BECAUSE THE TRUCK WAS HAZARDOUS TO DRIVE HOME. THEY TOLD ME THAT THEY COULD NOT PROVIDE ME ONE UNLESS I PURCHASED THE "CHRYSLER CONTRACT" OR UNLESS I PAID FOR ONE. I DID NOT HAVE ANY MONEY AT THE TIME BECAUSE I HAD TO MAKE A DOWN PAYMENT FOR THE VEHICLE. I EXPLAINED MY SITUATION TO THEM AND THEY STILL WOULD NOT PROVIDE ONE FOR ME. THIS WAS SUPPOSE TO BE A BRAND NEW VEHICLE. I HAD TO DRIVE MY TRUCK BACK HOME WHICH IS OVER 250 MILES IN THE DARK WITH MY THREE CHILDREN. THEY WOULD NOT HELP ME IN ANY WAY. I THOUGHT I WOULD REPORT THIS TO YOU DUE TO THE SERIOUS HAZARD AND THEY LET ME DRIVE IT HOME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205644October 15, 2007
TIRES:TEMPORARY/EMERGENCY SPARE TIRE
SPARE WHEEL AND TIRE ARE DIFFERENT SIZE (SMALLER) THAN THE WHEELS/TIRES ON THE GROUND. CAR PURCHASED WITH "FULL SIZE SPARE" SPECIFIED. DEALER AND CHRYSLER CUSTOMER CARE SAY "THE SPARE YOU HAVE IS WHAT THE SPECS SAY ARE STANDARD". THEY ALSO SAY, "IT'S ONLY A SPARE". THIS FULL-TIME 4WD CAR CONTAINS MANY WARNINGS ABOUT KEEPING ALL TIRES SAME INFLATION, SIZE, TYPE, ETC. TO PREVENT DAMAGE TO THE TRANSMISSION. AFTER THE SAME PROBLEM WITH LIGHT TRUCKS OCCURRED, CHRYSLER BEGAN SHIPPING SPARE SAME SIZE AS TIRES ON THE GROUND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204398September 28, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM
1. PASSENGER FRONT WINDOW GOES DOWN BY ITSELF WHEN DRIVING AS THOUGH SOMEONE HAS PUSHED THE AUTO DOWN CONTROL - BUT THIS IS NOT THE CASE. HAVE TAKEN IT TO THE DEALER 3 TIMES TO BE FIXED. THEY SAID THEY RESET THE CONTROLS. IT IS HAPPENING AGAIN. I AM NOW ALSO EXPERIENCING ISSUES WITH PUTTING THE VEHICLE IN REVERSE. THE CAR STARTS BACKING UP THEN THE GOES INTO NEUTRAL AUTOMATICALLY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204070September 25, 2007
AIR BAGS, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
TL*THE CONTACT OWNS A 2007 DODGE DURANGO. WHILE DRIVING 50 MPH, THE ABS, TRACTION CONTROL, AND CRUISE CONTROL LIGHTS ILLUMINATED. THE DEALER STATED THAT THE WHEEL SENSOR WAS FAULTY, HOWEVER, THEY DID NOT MAKE A REPLACEMENT. WHILE DRIVING 30 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE WHEN HE DEPRESSED THE BRAKE PEDAL. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. APPROXIMATELY ONE WEEK LATER, WHILE DRIVING 50 MPH, HE LOST CONTROL OF THE VEHICLE AGAIN AND CRASHED INTO THE GUARDRAIL. THE FRONTAL AIR BAGS FAILED TO DEPLOY AND A POLICE REPORT WAS FILED. THE ROAD CONDITIONS WERE WET. THE DRIVER SUSTAINED BRUISES TO HIS LEFT SHOULDER AND THE PASSENGER SUSTAINED BRUISES ALL OVER, INCLUDING A SORE BACK. THE FAILURE MILEAGE WAS 127 AND CURRENT MILEAGE WAS 9,100.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10202757September 12, 2007
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL*THE CONTACT OWNS A 2007 DODGE DURANGO. WHILE DRIVING 10 MPH, THE CONTACT'S FOOT SLIPPED OFF THE ACCELERATOR PEDAL AND PREVENTED HIM FROM APPLYING THE BRAKES IN TIME. THE DEALER STATED THAT THEY COULD NOT PROVIDE ANY ASSISTANCE. THE VIN AND ENGINE SIZE WERE UNKNOWN. THE CURRENT MILEAGE WAS 700 AND FAILURE MILEAGE WAS 200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186979April 4, 2007
STEERING
I HAVE A 2007 DODGE DURANGO BOUGHT 3/7/07, AND ON DATE 4/4/07 BEEN IN SHOP TWICE FOR STEERING ISSUES AND THEY HAVE BOTH TIMES SAID NOTHING IS WRONG. THE DURANGO ALSO HAS IDLE ISSUE AND HARMONIC BALANCE ISSUE. WHEN DRIVING I HAVE TO KEEP STEERING TO THE LEFT IN ORDER TO STAY STRAIGHT, TURN TO RIGHT NOT EVEN HALF INCH AND YOU ARE IN THE OTHER LANE OF TRAFFIC. GO AROUND CURVE AT 35 TO 45 MPH AND YOU FEEL LIKE TIRES ARE GOING TO FALL OFF. DEALER SHIP HAS ON BOTH OCCASIONS IN SHOP SAID NOTHING WRONG. THERE IS A RECALL ON STEERING HOWEVER MINE WASN'T INCLUDED. VERY HARD TO MAINTAIN OWN LANE WHEN DRIVING. NOTHING HAS CORRECTED. A BACK TIRE WAS REPLACED ON 4-2-07 DEALER CHECKED DROVE AND DIDN'T FIND ANYTHING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Dodge Durango