Dodge Durango Complaints (2004)

1,115 consumer complaints on file.

#10733205July 10, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V313000 (AIR BAGS); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732257July 6, 2015
ENGINE
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE DRIVING 55 MPH, THE CONTACT HEARD A POPPING NOISE COMING FROM THE VEHICLE. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD AND NOTICED OIL LEAKING UNDER THE FRONT END. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT A SPRING FROM INSIDE THE MOTOR SNAPPED AND THE ENGINE NEEDED TO BE REPLACED OR REBUILT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731927July 3, 2015
ENGINE
UPON ATTEMPTING TO START MY 2004 DURANGO AFTER 2 DAYS OF RAIN THE MOTOR HAD A LOUD NOISE AND THEN AFTER RESTARTING, A LOUD TICKING NOISE. SHUT OFF HAD TOWED TO GARAGE, MECHANIC SAYS ROD WENT THROUGH BLOCK. NUMEROUS SIMILAR COMPLAINTS..WATER ONTO ENGINE TOP, SUCKED INTO INTAKE...BOOM! DESIGN FLAW, COWL LETS WATER ONTO TOP OF ENGINE, SUCKED INTO VALVES THRU INTAKE..BOOM..ENGINE TRASHED. COST OF NEW ENGINE GREATER THAN BLUE BOOK...108000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731488July 1, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 14V770000 (AIR BAGS) AND 15V313000 (AIR BAGS) AND STATED THAT THE PARTS NEEDED WERE UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730089June 24, 2015
ENGINE
THE MORNING AFTER A RAIN STORM, WATER ACCUMULATED ON TOP OF THE ENGINE AND LEAKED INTO THE ENGINE. A LOUD CLANK NOISE WAS EVIDENT AFTER FIRST STARTING THE ENGINE. DIAGNOSED TO BE A BEND CONNECTING ROD DUE TO HYDROLOCKED ENGINE. NO WARNING OR OTHER MALFUNCTION WAS OBSERVED BEFORE THE INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726583June 22, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 45 MPH, ANOTHER DRIVER TRAVELING APPROXIMATELY 55 MPH CRASHED HEAD ON INTO THE CONTACT'S VEHICLE. THE DRIVER SIDE AIR BAG DEPLOYED, BUT IT WAS ALREADY DEFLATED. THE DRIVERS OF BOTH VEHICLES DIED AND A PASSENGER IN THE SECOND VEHICLE SUSTAINED HIP AND ARM INJURIES. MEDICAL ATTENTION WAS RECEIVED AND A POLICE REPORT WAS FILED. AFTER THE CRASH OCCURRED, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 154313000 (AIR BAGS); HOWEVER, THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
2
#10726593June 22, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V313000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726143June 19, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT THE AIR BAG LIGHTS ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V770000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726259June 19, 2015
ENGINE
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE DRIVING 55 MPH, THE VEHICLE BEGAN TO SHAKE. UPON STOPPING THE VEHICLE AT A TRAFFIC LIGHT, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS; HOWEVER, THE FAILURE RECURRED WHENEVER IT RAINED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725924June 18, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V313000 (AIR BAGS); HOWEVER, THE PARTS NEEDED WERE UNAVAILABLE TO PERFORM THE REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725988June 18, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V770000 (AIR BAGS) AND 15V313000 (AIR BAGS); HOWEVER, THE PART NEEDED WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725763June 17, 2015
AIR BAGS
I RECEIVED TWO SAFETY RECALL NOTICES FROM CHRYSLER FOR MY VEHICLE - RECALL NOTICES ARE P40/NHTSA 14V-354 AND P78/NHTSA 14V-770, BOTH DEALING WITH AN APPARENT DEFECT TO THE AIRBAG INFLATORS. WE HAVE NOW CHECKED WITH THREE DODGE DEALERS IN THE GREATER SAN ANTONIO AREA TO GET THIS SAFETY RECALL HANDLED. EVERY DEALER HAS INDICATED THEY DO NOT HAVE THE PARTS IN STOCK, CHRYSLER HAS NOT RELEASED THE PARTS AND/OR CHRYSLER WILL NOT ALLOW THE DEALERS TO SPECIAL ORDER THE PARTS. THIS HAS BEEN ONGOING FOR SEVERAL MONTHS. THEREFORE, I AM FILING A COMPLAINT AT THIS TIME. IT SEEMS TO LACK COMMON SENSE FOR A VEHICLE MANUFACTURER TO ISSUE A SAFETY RECALL NOTICE, THEN FAIL TO PROVIDE THE PARTS REQUIRED TO ADDRESS THE SAFETY DEFECT. PLEASE ADVISE WHAT ACTION, IF ANY, CAN BE TAKEN TO REMEDY THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724258June 9, 2015
ENGINE
AFTER A RAINSTORM, I WENT TO START THE VEHICLE. I HEARD A BIG BANG. NOW MOTOR RAPS AND TICKS LOUDLY AND LEAKS ENGINE OIL. MECHANIC LOOKED AT IT AND SAID MOTOR WAS BLOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724411June 9, 2015
ENGINE
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE AT A CAR WASH, THE VEHICLE SUDDENLY LOST POWER WITHOUT WARNING. THE VEHICLE RESTARTED AFTER SEVERAL ATTEMPTS; HOWEVER, THE FAILURE RECURRED AND THE VEHICLE BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 150,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724068June 8, 2015
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 55 MPH, ALL OF THE INSTRUMENT PANEL LIGHTS DISENGAGED. THE CONTACT CONTINUED TO DRIVE AND THE LIGHTS ILLUMINATED AFTER APPROXIMATELY FOUR MINUTES. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. WHILE DRIVING IN THE RAIN AT 75 MPH, THE VEHICLE STALLED AFTER THE CHECK ENGINE AND THE BATTERY WARNING LIGHTS ILLUMINATED. THE FAILURE RECURRED EACH TIME IT WAS DRIVEN IN THE RAIN AS WELL AS WHEN DRIVEN THROUGH A CAR WASH. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723586June 5, 2015
STRUCTURE:BODY, SUSPENSION
APPROXIMATELY 10 MONTHS AGO NOTED SEVERE RUST THROUGH BEGINNING ON BOTH DRIVER AND PASSENGER SIDE ROCKER PANELS AND REAR QUARTER PANELS/WHEEL WELLS. ESTIMATE AT THAT TIME FOR FULL REPAIR WAS OVER $4000 DUE TO EXTENT OF RUST. RUST AFFECTS ROCKER PANELS, DRIVER COMPARTMENT FLOOR AT DOOR ENTRY POINTS AND BOTH DRIVER AND PASSENGER QUARTER PANELS. DEALERSHIP BODY SHOT PERSONNEL NOTED THAT 'THESE DURANGO'S AND DAKOTAS ALL RUST OUT BAD - AND IT HAPPENS FAST'. VERY TELLING. THE VEHICLE HAS BEEN FULLY MAINTAINED THROUGHOUT OWNERSHIP AND HAS BEEN GARAGED CONTINUALLY. WE DO LIVE IN THE 'RUST-BELT' AREA - BUT WE ARE IN NO WAY PLEASED WITH THE CONDITION OF THIS VEHICLE. TO DATE - THE RUST IS EXPANDING TO MOST LOWER BODY PARTS EXPOSED TO WEATHER AND THE SPEED AT WHICH ITS - LITERALLY - DISINTEGRATING IS RIDICULOUS. THE REPAIR NOW WILL COST NEARLY $6000 AND WE SIMPLY DO NOT FEEL IT IS WORTH DOING. THIS HAS GOT TO BE A MANUFACTURER'S DEFECT (REFERRING TO THE DEALERSHIP DODGE REPRESENTATIVE'S COMMENTS AS WELL AS OBSERVING OTHER SIMILAR VEHICLES IN OUR REGION. SHAMEFUL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722571June 1, 2015
ENGINE
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT THERE WAS AN ABNORMAL NOISE COMING FROM THE ENGINE WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 165,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717340May 19, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V770000 (AIR BAGS) AND 14V817000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717055May 18, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT THE AIR BAG WARNING LAMP ILLUMINATED INDICATING A MALFUNCTIONED. THE CONTACT RECEIVED NOTIFICATIONS OF NHTSA CAMPAIGN NUMBERS: 14V817000 (AIR BAGS) AND 14V770000 (AIR BAGS); HOWEVER, THE PARTS WERE NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIRS. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT MENTIONED THAT THE VEHICLE WAS ALSO INCLUDED IN NHTSA CAMPAIGN NUMBER: 07V092000 (ELECTRICAL SYSTEM), BUT DID NOT RECALL RECEIVING A NOTIFICATION LETTER AND WAS NOT SURE WHEN THE DEALER WOULD REMEDY THIS RECALL REPAIR. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716158May 13, 2015
ENGINE
OUR 2004 DODGE DURANGO WAS PURCHASE USED, FROM ORIGINAL OWNER. ALL SERVICE RECORDS WERE GIVEN TO US, SHOWING PROPER MAINTENANCE OF VEHICLE. I TRIED TO START THE VEHICLE AND HEARD A HORRIBLE SOUND FROM THE ENGINE. AFTER HAVING IT TOWED, I LEARNED THE ENGINE THREW 2 RODS AND PUT HOLES IN THE ENGINE BLOCK. THIS IS A COMPLETE FAILURE TO THE ENGINE, WITH THE ONLY SOLUTION BEING TO REPLACE THE ENTIRE ENGINE. BASED ON MY MECHANICS OBSERVATION, THIS IS A RESULT OF WATER BEING DIRECTED INTO THE ENGINE COMPARTMENT, THEREFORE RUSTING AND DESTROYING NECESSARY COMPONENTS. WHEN THE ENGINE WAS PULLED FROM MY VEHICLE, IT HAD BEEN SITTING IN A LARGE AMOUNT OF WATER, EVEN AFTER HAVING BEEN GARAGE KEPT FOR SEVERAL WEEKS. AFTER READING ONLINE, THIS IS A VERY COMMON OCCURRENCE WITH THESE 2004 DURANGOS. AT THAT, DODGE HAS NEVER ISSUED A RECALL. I AM NOW OUT $7900 FOR A NEW ENGINE. ALL I CAN SAY, IS THANK GOD I WAS IN MY DRIVEWAY WHEN THIS HAPPENED. I AM SO FEARFUL THIS WILL HAPPEN TO SOMEONE WHILE THEY ARE DRIVING, RESULTING IN SOMETHING TRAGIC. DUE TO THE FREQUENCY OF THIS FAILURE AND DODGE IGNORING IT, IT SEEMS AS THOUGH IT WILL TAKE SOMEONE TO BE KILLED IN AN ACCIDENT BEFORE DODGE ADDRESSES THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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