Chevrolet Silverado Complaints (2020)

902 consumer complaints on file.

#11625153November 14, 2024
ENGINE
Shifting problems. Transmission feels like it is going to fall out. I have taken it in several times to be fixed and my Chevy dealer can not figure it out. Problem never fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625266November 14, 2024
STRUCTURE:BODY
Rear sliding plastic window frame cracks and allows water to seep into the cab. Hardware and metal brackets have rusted, electrical components may be at risk of shorting out. Mold and mildew can be smelled on warm days, which poses a health risk. Complete window has been replaced twice and original and replacements have all been resealed as a "repair" but has failed on all attempts. Headliner has been replaced once and is currently stained again due to another leak. No updated GM part exists to remedy the known issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625360November 14, 2024
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
On September 21, 2024 my Chevy 1500 series truck in the year was 2020. It was made caught on fire white driving it. We were returning from a trip pulling a trailer from Kentucky to Mansfield Ohio when we were on the highway. The transmission light/panel came across and said transmission need to engine idle. I drove it about 3 miles and pulled off on an exit at a gas station and did what it said after proximately 10 minutes. The message went off and cleared. we resume going home on our trip and we are 14 miles on the highway then we got off on our exit there’s no lights or no problems with the vehicle. I dropped off the first passenger and Lexington, Ohio, and then the second passenger lived about a half mile away , this time kept unloading their equipment. From Lexington to my home in Mansfield, Ohio the other passenger I was talking about the light transmission was weird and might’ve been just a sensor. As we pulled onto Home road all the panel lights started flashing and then a message came across and said engine is shutting down. I put in park off the engine, we exit the vehicle and smoke was coming out from underneath the truck. I reached into the center council to grab the cell phones and had faster call 911 and when I reached back into the truck were coming out from underneath the hood. I notified General Motors on September 23 and have been battling them to get an inspection done. after several months, they have finally agreed with insurance company on terms to investigate what caused the fire. That inspection is to Take Pl., December 4, 2024. I have recently just seen the recall article on GMC that came out on November 13. My truck is listed in the article as far as your make and model. This was a transmission problem that GM is trying to ignore and should be held accountable. Have video of when it caught on fire and how quickly it burned up.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11624953November 13, 2024
POWER TRAIN
Transmission lock up traveling 45 miles an hour while acceleration up modest uphill grade pulling a 3000 pound trailer. The lockup was severe enough to cause passengers to lunge forward with seatbelt engagement. There was no loss of control of the vehicle; however, we did stop the vehicle to inspect it with no damage observed. We expected to see some. This event would have caused a likely loss of control of the vehicle if the lockup was for longer duration. Vehicle also had prior hard shifts that are still occurring. These hard shifts usually occur in the lower gears with acceleration and deceleration. Vehicle was taken to the dealership with an explanation of the event. There were no codes. The dealer recommended a transmission fluid change to smooth the shifting. This seemed to decrease the frequency of the hard shifts but did not eliminate them. The vehicle has not been inspected by police, manufacture or insurance company. The dealer did not do a thorough transmission inspection. I suspect they knew of this problem at the time of the transmission fluid change due to the current recall: Manufacturer Recall NumberN242454440 NHTSA Recall Number24V797
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624754November 12, 2024
POWER TRAIN
My truck has 75K miles and the transmission has a shudder and it shifts very hard. I have been told I need a new transmission by an AAMCO shop which will cost just under $7k. This is ridiculous for a 2020 pickup.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624224November 8, 2024
STEERING
The contact owns a 2020 Chevrolet Silverado 1500. The contact stated while driving at an undisclosed speed and driving over a speed bump, the contact noticed that the power steering became inoperable with the Electronic Stability control warning light illuminated and the message that the “Power Steering was Disabled” was displayed. The contact stated the vehicle became difficult to steer. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed with power steering control module (PSCM) failure. The contact was informed that the PSCM needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622577October 29, 2024
SUSPENSION
vehicle has approximately 45k miles, We were 2.5 hours away from home on a paved highway driving 55mph and the front passenger side ball joint failed and upper control arm separated also Instantly no brakes causing an accident . This is very dangerous and is going to kill people , we are lucky we didn't roll . I'm now afraid this will happen to the other side? chevy will not take the responsibility to fix it , our extended warranty only covered the upper control arm and not any of the other parts that had damage due to the ball joint . it was a 2.5 hour tow as well . Also the tow truck driver said within a week this was the 4th Chevy truck with the same issue 2 of them Rolled . Side note , As I looked into this I haver found other of this same model vehicle to have the same problem , one that it happened at around 40k miles he fixed it then it happened again on the other side at around 50k miles on the same vehicle . There needs to be a recall , Chevy has other models that have had this recall but no recall for my vehicle? links to related proof there is a big problem [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621402October 22, 2024
ENGINE, UNKNOWN OR OTHER
Engine start to make noise while driving Took my truck to a auto shop Mechanic said that it is a fabric defective engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620537October 18, 2024
STEERING
ESC error code come on with a traction control off symbol and the drive Steering Assist Reduced Drive with care. I lost my power steering out of now here when driving on roads that are not very smooth or if I turn my wheel all the way to one side. I was able to muscle the truck home safely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619987October 15, 2024
LATCHES/LOCKS/LINKAGES
The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that while driving at 55 MPH, she noticed in the rearview mirror that her steel chainsaw was hanging from the vehicle and pulled over to the right side of the road. Once outside the vehicle, she noticed the tailgate opened independently. The vehicle was not diagnosed or repaired. The VIN was not included in NHTSA Campaign Number: 24V060000 (LATCHES/LOCKS/LINKAGES). The manufacturer was not notified of the failure. The failure mileage was 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619579October 13, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
We went to an appointment and when we got back in the car, a message was on the screen. It said that the brake system has failed and we could only drive 43 mph maximum! The engine light was on and we could not accelerate beyond 43 mph. This is extremely dangerous when driving on a highway! We drove home on the interstate going 43 mph in a 70 mph zone! We had small children in the car and almost got into a few accidents due to other aggressive drivers. We then called local dealers who said that they were too busy to take our truck for weeks! They also said that our truck was not covered under warranty. So we took it to a local body shop. They fixed it for just above $500. It worked for a week and broke again, then they fixed it again for free. The brake failure 43 mph light came on for the 3rd time. We took it Garber and they fixed it after 2 weeks and charged us a fortune. Invoice attached. A few weeks later the same light came back on. Garber then took another 2 weeks to fix it! I’m writing here as I’ve seen other silverados recalled for the same issue but not my exact truck (year). It’s obviously faulty software and it should not be the customers responsibility to fix. Especially with a vehicle under 20k miles! There is absolutely no way that we will ever buy a GM again but the important part here is that other people are not put into a dangerous situation like we were. Besides dealing with this issue for well over a month - the important part is safety. I can’t understand how these trucks have the same problems but only certain VINs qualify for a recall. Please consider our truck as part of the overall recall for this issue. It’s unethical to pick and choose only certain VINs!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619082October 10, 2024
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that while activating the rear window defroster, there was a crackling and sizzling electrical sound coming from the lower section of the windshield were the electrical components were located. The cause of the failure was not yet determined. The manufacturer and local dealer were contacted but no assistance was offered. The failure mileage was 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618669October 8, 2024
ELECTRICAL SYSTEM: INTEGRATED TRAILER BRAKE CONTROL
The contact owns a 2020 Chevrolet Silverado 3500. The contact stated that while depressing the brake pedal, the tailgate brake light failed to illuminate. In addition, the contact stated that while a trailer was hitched to the vehicle, the message "Check Trailer Connection" was displayed, and other unknown warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed; however, the failure was not identified. The vehicle was taken to another local dealer, Davis-Moore Chevrolet (8200 W Kellogg Dr, Wichita, KS 67209) for a second opinion. The vehicle was diagnosed; however, the cause of the failure was not identified. Upon further inspection, the contact related the failure to Technical Service Bulletin: 20-NA-198; however, the second local dealer advised the contact that the fix might not repair the vehicle. The contact stated that the failure had progressed over time. The manufacturer was made aware of the failure. The failure mileage was approximately 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618290October 6, 2024
STEERING, POWER TRAIN, SUSPENSION
I'm not sure what to call most of this but my truck has been vibrating when getting up to about 50 mph. When putting in gear it shows you put it in the gear wanted put doesn't register sometimes and perks you and clicks. The entire front end grinds,pops and clicks when turning forward or backwards. When doing the steering wheel will get stuck and want turn for a split second in turn causing steering To be misaligned causing you to basically steer the wheel in an unnatural position until you stop put it in park then proceed to drive again. I have had these issues since we bought the vehicle brand new. We have to get an alignment and balance rotation like every 6 months for it to only help for a about a month to not be as bad.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617770October 2, 2024
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
The truck caught on fire while I was returning from a trip out of state and then it appears it came from underneath either the transmission the engine or electrical. While returning home a message came on the panel on the highway, saying transmission, hot idle run I pulled off and did this and after about 15 minutes, the message light went off and I pursued Coming home nothing was wrong with the truck. After I dropped off to the passengers, I was on the way home and turned on home road and the message came on that says truck powering down all the lights came on the dashboard. I put the truck in park and shut the engine off had a manly open the doors and got out and smoke was rolling from underneath the truck. I grabbed the cell phones and told my passenger to call 911. I went back into the center of the cab to grab something out of the center council and flames came from underneath the hood up the glass of the windshield right in the middle of the truck. Backed away I called 911 again. Troy fire department responded in about six minutes. The truck was engulfed and gone. Ohio state patrol give me a claim number of [XXX] the instant [XXX]. There has been no problem with the truck or vehicle during the time I owned it. It was regularly service. It had 109667 miles on it. The truck was a 2020 Silverado from Bill Harris Ashland. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11617348September 30, 2024
POWER TRAIN
Rear end went out within drivetrain warranty period. Chevy claimed it was due to a leak even though there was no evidence of one and they couldn’t produce the part. Almost immediately after getting it back it started to have transmission problems (8L90). They again claimed there wasn’t a problem. The truck now has 120,000 miles on it and we are replacing the transmission after it would drop gears and, finally, wouldn’t go into reverse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616909September 27, 2024
ELECTRICAL SYSTEM, ENGINE
We just arrived to our out to town destination and exited the vehicle. We drove 80 miles to get there. The truck was running when we noticed white smoke coming from under the hood then immediately large red flames.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11615882September 23, 2024
SUSPENSION
I was driving the vehicle but it sounded like it was popping when I would turn and when I shifted gears. As a result, my brakes were not working and I almost hit another vehicle. I took it to the dealership where they claimed they fixed the issue. When I picked it up this past Saturday, within a block of the dealership, the truck began shaking and a rattling noise could be heard. I had to take the truck back to the dealership. The truck is at the dealership where it is supposed to be inspected again and hopefully properly fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615850September 22, 2024
VISIBILITY/WIPER
While the vehicle was in operation, the drivers side mirror fell off. The is a safety risk as I was not able to use mirror to check for vehicles in blind spot or in left lane as I was driving. Not to mention, as per NYS vehicle and traffic law, vehicles have to have at least a drivers side rear view mirror while in operation. After the vehicle was parked, inspection of the mirror assembly found severely corroded swivel and corrosion on the bolts holding mirror on the truck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615794September 21, 2024
STEERING, UNKNOWN OR OTHER
While driving on the freeway the right control arm broke.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Silverado