Chevrolet Silverado Complaints (2016)

976 consumer complaints on file.

#11435650October 6, 2021
SERVICE BRAKES
Brakes fail at low speed. I have seen numerous reports of this problem dating back to 2018 and nothing seems to be happening with a recall. This is a very danger problem that needs to be addressed immediately. GM service confirmed there is no recall on this common problem. Although there has been no accident, it has been close and pedestrians are at particular risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435439October 4, 2021
FUEL/PROPULSION SYSTEM
Driver complains of fuel leak. Leak at fuel pump. Upon inspection found fuel pump outlet port cracked and leaking. Replaced fuel pump to correct.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434000September 23, 2021
STEERING
Over a week of time the steering when driving straight became unstable. when driving straight the vehicle will wander within lane or leave lane and you have to input 6" to 12" of wheel steering back and forth to stay on intended path.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434090September 23, 2021
ENGINE, ELECTRICAL SYSTEM
The contact owns a 2016 Chevrolet Silverado 1500. The contact stated that while the vehicle was in for routine service, it was discovered that anti-freeze had leaked from the radiator. The radiator and thermostat were replaced, and the failure was remedied. The contact indicated that prior to the repair the thermostat would occasionally over cycle. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 84,204.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433662September 20, 2021
ELECTRICAL SYSTEM
Atmospheric temperature, 33 degrees F. Windows slightly frosted. Remote started vehicle and cleared side and front windshield of frost. Entered vehicle, inserted keys and drove approximately 300 ft to drop off mail. While sitting in the vehicle and the vehicle was in park, and running. I heard a very load pop and and observed left side window had shattered. This is the driver side rear window, left side looking from rear of vehicle. The window was bowed out slightly and some loose pieces of glass were observed. This occurred approximately 3 minutes after the initial start of the vehicle. No other damage observed. This vehicle had been previously subject to a recall regarding the powered rear window defroster circuit. The dealer corrected this recall on February 7, 2020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432137September 8, 2021
AIR BAGS
The contact owns a 2016 Chevrolet Silverado HD Crew. The contact stated while driving approximately at 55 mph when the vehicles in front of the contact began to stop abruptly which resulted in the contact crashing the vehicle into another vehicle. The air bags did not deploy. A police report was taken and 2 persons in the contact's vehicle sustained injuries; i.e contact's wife who was a passenger sustained a sprain on the right wrist and right ankle, and whiplash, pain in the right shoulder and neck. The contact sustained pain in the right shoulder and neck. They did not seek medical treatment until a couple of days post-accident. The vehicle was towed to an insurance lot and was awaiting diagnosis. The manufacturer was not informed of the failure. The failure mileage was approximately 34,545.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11431188August 31, 2021
SERVICE BRAKES
Intermittent reduction in braking power while performing parking maneuvers (parallel parking). Feels like loss of power brakes requiring very heavy force to stop vehicle - very unnerving. Vehicle was taken to dealership for inspection and dealer replaced brake pads and rotors on front & back. Dealer claims issue is unrelated to recall 19V645 & 20V603 but I suspect it is as symptoms are identical.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431203August 31, 2021
FUEL/PROPULSION SYSTEM
Driver complained of fuel smell. Found fuel leaking at fuel tank. Lower fuel tank to inspect. Upon inspection found fuel port outlet port cracked and leaking. Replaced fuel pump to correct.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430606August 26, 2021
STEERING:STEERING CONTROL MODULE, ENGINE
The contact owns a 2016 Chevrolet Silverado 1500. The contact stated that while coming to a stop and depressing the brake pedal, the vehicle started to lose motive power. The vehicle lost motive power and the steering wheel seized. The contact stated that after several seconds the vehicle regained motive power. The failure recurred approximately 5-6 times. The contact took the vehicle to the dealer who was unable to identify the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430289August 24, 2021
POWER TRAIN
At 81,000 miles truck started having a transmission shutter at 25 MPH and 45-65 MPH when transmission is at normal temp. Took truck to the dealership and being told I need a new transmission for $5,000.00. There are many documented transmission issues with Chevrolets. Why is nothing being done to help the customers???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429746August 19, 2021
AIR BAGS, SERVICE BRAKES
I am writing in concern to a brake pump malfunction and air bag sensor failure. The vehicle is available for inspection and has been inspected/confirmed by dealerships. The brake pump is bad and falls under the recall by GM but because it was over the mileage threshold, it didn’t qualify. The brakes don’t work well at all. The air bag sensor in the passenger seat went bad and now shut off all my airbags and GM won’t add my vehicle to the recalls they have already issued on other vehicles for the same issues. My safety is at risk with my lack of air bags for us. Others’ safety is risk due to the bad brake pump that I cannot guarantee will continue working, especially upon an immediate need to brake in any emergency situation. I have contact the manufacturer 2 separate times and they refuse to include my vehicle in their safety recalls. This is a serious matter. Someone could get hurt or worse. I had no warnings or indications that these were issues until they became one. I had to get quotes of $1200 to get these two issues resolved and don’t understand how this is a known problem but they refuse to help me in any way. I’m not asking for a replacement truck or engine. Just functioning safety features!!! The truck is only 5 years old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429261August 16, 2021
ELECTRICAL SYSTEM
2016 Chevrolet Silverado LT Crew Cab Standard Box A/C Condenser (GM Part Number 84802253) cracked at weld and failed at approximately 63,000 miles, resulting in refrigerant leaking to atmosphere and loss of cooling. The affected component is very similar to the TSB 17336 from GM on like vehicles. There were no warnings or indicators that signaled that this component had failed. Owner located weld failure independently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429297August 16, 2021
FUEL/PROPULSION SYSTEM
Driver complained of fuel smell behind cab. Fuel leak on top of tank. Inspected and found fuel pump outlet port cracked and leaking. Replaced fuel pump to correct leak.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428751August 11, 2021
POWER TRAIN
Transmission Failure. Truck starts to jerk violently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428211August 8, 2021
POWER TRAIN
82000 miles, hard shifting and jerking. 83000 miles truck will hardly go into gear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426477July 26, 2021
ELECTRICAL SYSTEM
The contact owns a 2016 Chevrolet Silverado 1500. The contact stated that when the vehicle was started, the air conditioner was engaged but failed to produce cold air. There was no warning light illuminated. The vehicle was taken to an independent mechanic who diagnosed that the condenser had failed and needed to be replaced. The contact stated the vehicle was not repaired. The dealer and manufacturer were not made aware of the failure. The approximate failure mileage was 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425779July 21, 2021
SERVICE BRAKES
1) Brake system, yes. 2) The vehicle did not stop when the brake pedal was depressed (known issue with GM). 3) Yes, GM provided an independent investigator and confirmed the brake system failure. 4) Yes. 5) No. On May 29, 2021, at approximately 9:35 AM, I was traveling Northbound on Interstate 5 and exiting the freeway on Highway 46. As I exited the freeway, there was slow moving traffic, I began to brake and experienced no braking at all and the ABS kicked in. At that time, I was traveling at approximately 10 miles an hour when the impact accorded with the vehicle in front of me.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11424846July 14, 2021
POWER TRAIN
The contact owns a 2016 Chevrolet Silverado 1500. The contact stated that while driving at 35-45 mph, the vehicle would jerk forward, then decelerate, and jerk forward again. The vehicle was awaiting diagnosis by an independent mechanic. The manufacturer was not made aware of the failure. The failure mileage was 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423931July 8, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
SERPENTINE BELT BROKE . I HAVE IT AVAILABLE. RECOMMENDED SERVICE IS 150K MILES OR 10 YEARS . IT BROKE AT 55K AND 5 YEARS. LOST BRAKE AND STEERING ASSIST. ALMOST IMPOSSIBLE TO STOP OR TURN VEHICLE. IT IS A DIESEL AND USES HYDRAULIC ASSIST. DEALER REPLACED BELT COULD NOT DETERMINE CAUSE OF PROBLEM. HAS NOT BEEN INSPECTED. NO WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422044June 23, 2021
FUEL/PROPULSION SYSTEM
Operator complained of fuel smell. Found traces of fuel on center of fuel tank. Lower fuel tank for inspection and found fuel leaking from fuel pump port. Replaced fuel pump to correct. The same failure has happened and is still happening. All fuel pumps fail the same area. A list of the VINs and date of failure. [XXX] - 9/16/19 [XXX] - 4/30/20 [XXX] - 6/24/20 [XXX] - 7/10/20 [XXX] - 9/8/20 Repaired by dealer [XXX] - 9/10/20 Repaired by dealer [XXX] - 9/10/20 [XXX] - 3/17/21 Repaired by dealer [XXX] - 3/17/21 Repaired by dealer [XXX] - 6/15/21 [XXX] - 6/18/21 INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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