Chevrolet Equinox Complaints (2024)

72 consumer complaints on file.

#11637588January 22, 2025
ELECTRICAL SYSTEM, SERVICE BRAKES, STEERING
Unknown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632289December 24, 2024
SERVICE BRAKES, UNKNOWN OR OTHER
I was driving at a speed of 15/20mph on the snowy road with the AWD activated, suddenly the car lost control and started going from one side to the other, crashing several times against the sidewalk, covered in ice. The fear that caused me was horrible, to take it back was very difficult, the car had no control even at 10 mph. The application diagnostic indicated Antilock Braking System and StabiliTrak® Stability Control System. I do not feel safe in this 2024 Equinox RS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629942December 10, 2024
SERVICE BRAKES
Question 1) What component or system failed or malfunctioned, and is it available for inspection upon request? Answer 1) The brakes and yes the automobile is available for inspection. Question 2) How was your safety or the safety of others put at risk? Answer 2) My wife and I deliver meals on wheels in the Georgia Appalachian mountains every day. There are hundreds of curves on our route. When we (we have BOTH experience this effect when driving) gently press the brakes most of the time the car responds by slowing down gently. But there is AT LEAST a dozen or more times a day when, while pressing down on the brakes in EXACTLY the same way the car will slow down 5-10 mph in SECOND OR TWO. This jerks us forward and multiple times our head slam back into the headrest. When a vehicle is behind us they have to slam on their brakes also. Someday We will be rear ended because of these brakes. It is a completely random occurrence - we never kno when a gentle push on the brakes is going to cause this dangerous show down. Question 3) Has the problem been reproduced or confirmed by a dealer or independent service center? Answer 3) We complained to Valley River Chevrolet in Murphy NC. The service guy told me that they examined the brakes and they looked OK. He said that these are new electric brakes Chevy is using and that happens with them. Question 4) Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Answer 4) It has been inspected only by the Chevrolet dealership. Question 5) Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Answer 5) They first appeared when we bought the vehicle, My wife thought that I was pressing down too hard on the brakes to make it happen and I told her I pressed the brakes the same way each time. Then she drove it for a number of weeks and found the brakes did exactly the same thing to her. There was no message.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625832November 18, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I manage a fleet of 12 of these vehicles for a Veterans Affairs hospital. I have had numerous complaints from the drivers about how distracting and invasive these systems are for the drivers. The red dash lights are blinding, the audible alert scares someone who is not used to these things and are very distracting in a tense moment when you need to be reacting, you cannot because you are too distracted by these systems. I myself am a disabled veteran with PTSD, and this system sends triggers my PTDS to where I cannot operate the vehicle. Please design something less invasive for anyone with anxiety/ptsd/depression/epilepsy/light sensitivity. For someone with any of these conditions these vehicles are completely inoperable as soon as the red light glares back off the windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624241November 8, 2024
ELECTRICAL SYSTEM
The contact's wife owns a 2024 Chevrolet Equinox. The contact stated that a strong, burnt rubber odor could be smelled while taking out the trash in the middle of the night. Soon after, the contact stated that the front passenger side window shattered as flames began to emit from the vehicle. The contact immediately rushed to move his other vehicle away from the burning vehicle while on the phone with the authorities. There were no occupants inside the vehicle at the time of the failure. The authorities arrived at the scene and extinguished the fire. A fire report was filed; however, the contact never received a copy of the report. Police were also present at the scene of the fire but were not certain if a report was filed. Per the fire investigation, it was determined that the fire was caused by the driver-side seat warmer. No physical injuries were reported; however, both the contact and his wife suffered severe emotional distress. No property damage was reported. The vehicle was towed to an independent tow yard where it remained in their possession. The vehicle had yet to be labeled as destroyed by the contact's insurance company. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 16,989.
Crash:
No
Fire:
Yes
Injuries:
2
Deaths:
0
#11618997October 9, 2024
UNKNOWN OR OTHER
Intermittently, when you start the car, the computer or infotainment system does not work properly. For example starting the car today, the backup camera worked normally until my phone connected. When my phone connected the grid showing me what direction I was going based off of the way the wheel was turned disappeared. No matter what I did I could not get the grid back. This is one of many examples. When this is occurring all functions are extremely slow. For example I got into the car this afternoon and didn't want to hear the radio so I hit mute, the button did nothing. Then I turn the volume down, again it did not go down. Then I hit the phone call button on the steering wheel and again nothing. This seems to consistently happen when you first start the car while on Android phone connects to Android Auto. After a few moments while I'm driving, I am startled because suddenly the volume mutes and then unmutes and then goes down and then goes back up... Basically everything I pressed several moments ago suddenly happens like it's been sitting in a queue indefinitely. When the car is like this, if somebody calls me on the phone the Bluetooth is very garbled or if I use the navigation that's in Android Auto, again everything's very garbled and time delayed. The problem seems to resolve itself sometime around 5 to 10 minutes after I start driving so it only happens when you first start the car and it does not happen every time. The fact that this affects just about every system and the time delay causes things to happen when you're trying to focus on driving makes this a very unsafe situation. I called two local dealers who basically said that they'd be happy to check it out but if there's nothing wrong that general motors will cover, then I have to pay for their time to even look at it. Since it doesn't happen every time, I'm not willing to do that but this is a serious safety concern. I search for similar problems on Google and there are many reported.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616638September 26, 2024
ENGINE
The contact owns a 2024 Chevrolet Equinox. The contact stated that the check engine warning light was illuminated. The contact was concerned about driving the vehicle. The vehicle was taken to the local dealer, who diagnosed and determined that the air hose was leaking. The dealer informed the contact that the parts were not available to repair the vehicle. The vehicle was not repaired. The manufacturer was contacted but provided no additional assistance. The failure mileage was approximately 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615175September 18, 2024
SERVICE BRAKES, HYDRAULIC, AIR BAGS
The contact owns a 2024 Chevrolet Equinox. The contact stated that on two separate occasions, the brake pedal depressed the floorboard without warning and failed to slow down as needed. During the second failure, the contact stated that while driving at 40 MPH, the vehicle initially accelerated upon depression of the brake pedal before the vehicle started to slow down. As the contact depressed the brake pedal to the floorboard; the vehicle failed to brake in time and crashed into another vehicle. The air bags did not deploy upon impact. The contact's head hit the steering wheel; the contact was treated a few days later for a minor concussion by a primary care doctor. The contact's wife also suffered minor bruising and scratches due to the accident. The other driver was not treated for any injuries at the scene. A police report was filed. Both vehicles were able to be driven away from the scene of the accident. The dealer and the manufacturer were both notified of the failure; the contact was given a case number by the manufacturer. The vehicle was taken to an independent body shop where it remained in their possession. The failure mileage was approximately 3,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11600418July 9, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
Dashscreen doesn't work properly and experience screen freeze freezing map and GPS the charger ports in the front dash do not work the control buttons on the steering wheel do not work properly volume adjustment on the bottom but the touch screen stopped working and the physical buttons stopped working near the display Link to inaccurate Forward Collision Warning Issue well documented on forums for all type of chevy cars [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593218June 8, 2024
ELECTRICAL SYSTEM
In my 2024 chevy equinox after about 4months of ownership, our car is no longer blowing cold air and or blowing out enough air flow. It has only gotten worst.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575778March 6, 2024
SERVICE BRAKES, UNKNOWN OR OTHER
My wife got into her car and the car flashed a “service ESC” and “service brake system” before disappearing. As she was driving to the end of our driveway, she tried to stop and the car rolled twenty or so feet before it finally came to a stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562415December 28, 2023
SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM
The contact owns a 2024 Chevrolet Equinox. The contact stated that while his wife was driving 40 MPH and attempting to make a left turn, the brake pedal was depressed, but the vehicle failed to respond, causing his wife to make the left turn at 40 MPH uphill. The contact stated that the vehicle decelerated as his wife was driving uphill. The contact stated that his wife then pulled into a driveway and parked the vehicle. The contact stated that upon restarting the vehicle, several unknown warning lights illuminated temporarily however, the check engine warning light remained illuminated. Additionally, the alarm sounded. The vehicle was towed to the dealer, where it was diagnosed that the failure had occurred due to loss of communication with the electric brake system control module and the electronic brake control module. The dealer determined that the software was outdated and needed to be reprogrammed. The vehicle was repaired; however, the contact stated that he was concerned that the vehicle was unsafe to drive due to the premature failure. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Equinox