Chevrolet Equinox Complaints (2021)

91 consumer complaints on file.

#11536337August 3, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
When starting the vechile most times the radio will turn on at 75% its max volume. On occassion this will keep the backup camera on and lose all ability to control the infotainment center on the vechile. I also turn my raidio off before I exit the vechile. This occurs when bluetooth connected phone is in car and not in the car. The only fix that has been told to me via the service department is to turn off the vechile and open the drivers door. Cheverlot knows about this issues, which affects more than the 21 equinox, they have not made any effort to correct the issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525290June 4, 2023
UNKNOWN OR OTHER
UNKNOWN MY VEHICLE HAVE SUDDENLY STOPPED TWICE IN THE MIDDLE OF THE HIGHWAY MY DEALERSHIP HAS STATED THEY COULD NOT FIND THE PROBLEM MEAN WHILE I HAVE TO CONTINUE TO DRIVE THIS VEHICLE AND WHEN THE VEHICLE IS IN FOR THE ISSUES I AM TOLD THEY ARE OUT OF LOANERS WHEN MY VEHICLE IS WITHIN WARRANTY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524829June 1, 2023
SEAT BELTS
The contact owns a 2021 Chevrolet Equinox. The contact stated while approaching a stop light, the vehicle behind the contact was rear-ended by another vehicle causing the vehicle behind the contact to rear-end the contact’s vehicle, causing minor damages. The contact stated that the vehicle behind the contact had major damages. When the contact was rear-ended the seat belt on the driver's side did not retract at the point of impact, causing the contact to launch forward and struck a sun visor with his head. The contact had sought medical attention for neck pain and for headaches. The contact was unsure if anyone else was injured or if a police report was filed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 88,365.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11518293April 21, 2023
ENGINE
Car would stall suddenly mid intersection or street. There is an active recall for a fuel pump module with no known date of resolution. Fuel Pump Module would not provide adequate gas to the engine. This happened twice to me as I was driving on April 4th 2023. After speaking to Chevy & Dealership, there is not yet a fix to this problem. This car is UNSAFE and needs to be removed from the roads. I traded this car in, because I felt unsafe since Chevy could not help me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510419March 6, 2023
UNKNOWN OR OTHER
Hill assist did not activate and car rolled back, hill assist activated on 3rd attempt
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508853February 24, 2023
ELECTRICAL SYSTEM, POWER TRAIN
On 2/18/23 our equinox failed to go into park. We couldn’t shut the car off, nor start it back up. Everything electrical was on basically idle mode. ESC - brake control module came across the dash. The dash also kept saying to put the car in park. It wouldn’t go into park. We called for a tow truck to have it taken back to the dealership. When it was taken to the dealership the car was ON. It still wouldn’t shut off. As of 2/21/23 they want $550 for a diagnostics and a dead battery. Of course my battery would die after 2 days of sitting and being on. This is a major safety issue with GM and chevy vehicles. We have 48,653 miles so we’re out of warranty. The dealership didn’t bother to call and ask what happened nor want to listen to what occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506709February 10, 2023
POWER TRAIN, ENGINE, FUEL/PROPULSION SYSTEM
Chevy Equinox turned off while in the turn lane. Car would not turn back on. No warning was shown prior to the incident but now there is a solid check engine light. upon googling it seems other chevy's have a fuel pump flow issue causing cars to stall and not turn on. chevy upon inquiring if our equinox has a recall they said no even though other 2021 equinox's have this issue. i believe this is a safety issue, if it is a fuel pump issue how do we know it can't cause the engines to catch fire from improper fueling. this needs to be looked into.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505300February 3, 2023
SERVICE BRAKES
I've had to replace the brake booster sensor & the part by the vacuum to brake booster this is second time I'm have to replace it . So dangerous to be driving a vehicle on highway and you loose your brakes makes pedal hard . I also have to replace exhaust crankshaft position sensor, oil pressure sensor, engine underfoot won't stay running when it's idle oil pressure control silinoid valve , barometric pressure sensor
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503391January 24, 2023
UNKNOWN OR OTHER
The auto stop start system in my Chevrolet Equinox shuts the engine off at every stop when the ambient temperature is about 60 degrees F or below .when i lift my foot off the brake it cranks up . With a thump . My concern is the half second delay before I can move . The person behind me sees my brake light go out and starts forward. This is the way the system was designerd to operate . The Chevrolet Division of General Motors chose not to install an auto stop start disable pushbutton in my 2021 Chevrolet Equinox Premier . I have no way to disable auto stop start if traffic conditions are such that I consider the engine shutting off at stops is dangerous to me . I have contacted Chevrolet about providing me with a auto stop start disable switch (pushbutton ) . They didn't reply.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501254January 11, 2023
POWER TRAIN
The contact owns a 2021 Chevrolet Equinox. The contact stated while driving at various speeds, the vehicle was shaking and wobbling. There was no warning light illuminated. The vehicle was taken to an independent mechanic and the four tires were replaced; however, the failure persisted. The vehicle was then inspected again, and the contact was informed that the failure could be related to the driveshaft or the drive train. The dealer was notified of the failure and an appointment was scheduled for a diagnostic test. The manufacturer was also notified of the failure. The vehicle was not repaired. The approximate failure mileage was 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495225November 28, 2022
SERVICE BRAKES, ENGINE, POWER TRAIN
2021 Chevy equinox vacuum pump failed causing the breaking to become impossible to use while operating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491398October 29, 2022
UNKNOWN OR OTHER
When the ambient temperature cooled down to the 70's , The auto stop start system will stop the engine of my 2021 Chevrolet Equinox at every stop light , even driving around in a parking lot. Often it will thump when restarting . If my foot is not firm on the brake , the vehicle wll lurch forward . Several times I have almost been rearended because the engine did not restart quickly . I hate the system . My vehicle does NOT have a auto stop start defeat switch ( pushbutton ) . I'm sure GM would consider my vehicle technically correct. But I am scared of the system and think it will cause me an accident . The savings in gasoline is not worth the risk .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484483September 14, 2022
TIRES
As I was driving into my driveway, my front driver’s side tire exploded. When I checked the other tires, I noticed a big bubble on the rear driver’s side tire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484480September 14, 2022
TIRES
As I was driving into my driveway, My front driver’s side tire exploded and the back driver’s side tire has a huge bubble in it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482212August 31, 2022
EQUIPMENT ADAPTIVE/MOBILITY:VEHICLE CONTROLS:STEERING
2021 CHEVROLET EQUINOX. CONSUMER STATED THAT THEIR VEHICLE PULLS TO THE LEFT WITH THE SLIGHTEST RELEASE OF THE STEEING WHEEL. THE CONSUMER STATED THE VEHICLE WAS REPAIRED. THE CONSUMER REQUESTED TO COMPENSATED FOR THE INCONVIENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473308July 11, 2022
SERVICE BRAKES
Was driving 75mph on interstate and had to brake for car in front of me and had ZERO brake assist. Pedal was extremely hard to push and almost no braking power for vehicle. Vehicle has only 32,450 miles on it. Braking assist never returned and had to get vehicle in for service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469809June 17, 2022
UNKNOWN OR OTHER
I purchased the vehicle in Feb. 2021. About 3 months after I purchased it, I had a message on my screen that the SD card had been removed and it popped up multiple times. I did what the manual said to do which is to hit the check to remove the message but it still popped up. When I took the car in, I told them about the message and I don’t know what Service did but I no longer came up. About 6 months later it started again multiple times and in addition my radio stopped working and my phone wasn’t connected to my car. Again Service did something to fixed it. I recently started to see the message again and my radio didn’t work again. The station was identified and I could change the station. It said my phone wasn’t connected however, I could bring up my contacts and my recent calls. When I turned my car off and restarted it after I had run my errand I didn’t have any issues except for the message. I took my car in for an oil change and asked the Service to also put the SD card back in again. They told me then that it was either a problem with the programming or the radio needs to be replaced and there’s no recall call on it. Why in the world would I have to pay them to correct the programming or pay for a new radio for a car that isn’t even a 1 1/2 years old yet?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461775April 22, 2022
AIR BAGS
The contact owns a 2021 Chevrolet Equinox D2. The contact stated while his wife was driving at 15 MPH in a traffic circle, another vehicle crashed on both the front passenger's side door and the rear passenger's side door of the vehicle. The airbags failed to deploy. There were no warning lights illuminated. The contact's wife did not sustain any injuries. A police report was filed. The vehicle was towed to a tow lot. The vehicle was then towed to an autobody shop. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 18,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11457665March 21, 2022
UNKNOWN OR OTHER
front end shakes at 25-30 mph. after 30 it goes away. 35000miles. 4 wheel balanced and no bent wheels or out of round tires.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457275March 18, 2022
ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM
The contact owns a 2021 Chevrolet Equinox. The contact stated while driving 70-75 MPH, the messages "Fuel System Needs Service", "Front Detection System Needs Service", and "Side Detection System Needs Service" and other unknown messages illuminated. The contact exited the highway and veered to the side of the road. The contact called OnStar, who assisted her to run a diagnostic test on the vehicle. OnStar informed the contact that two unknown codes were found. OnStar advised the contact to take the vehicle to the nearest dealer for repair. The contact turned off the vehicle for a while. Upon attempting to restart the vehicle, the vehicle failed to restart after several attempts. The vehicle was towed to the local dealer, where it was diagnosed that the Body Control Module (BCM) had failed and the part to repair the vehicle would not be available for 1-3 weeks. The manufacturer was notified of the failure and expedited the repair of the vehicle by shipping the part to the dealer within a week. The contact stated that the vehicle was repaired; however, the side detection system was still inoperable. The failure mileage was approximately 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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